I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
usure prématurée d'une combinaison zone 3
J'ai investi dans une combinaison Zone 3 il y a 2 mois (via le site DeportVillage qui n'a pas donné suite à mes réclamations) pour un usage bi hebdomadaire dans la baie de Saint Jean de Luz (Pays basque France) et j'ai rapidement constaté une usure anormale au niveau des bras :
- En effet, très rapidement un trou est apparu sur le haut du bras, j'ai alors tenté de limiter la poursuite de cette « fissure » avec du sparadrap,
- Malheureusement, lors de sortie en mer, le bras s’est totalement dechiré ; J’ai été obligé de couper le bras gauche.
- Par la suite, une fissure est arrivée sous l’aine du bras droit et compte tenu des déchirures j'ai dû également couper l'autre bras.
Vous trouverez ci-joint les différentes photos ; compte tenu d’une utilisation normale bi hebdomadaire ; je pense que cette combinaison devait avoir des faiblesses.
16 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi there,
Thank you for taking the time to leave a review regarding your experience with one of our wetsuits purchased through Depor Village.
As your purchase was made through DeporVillage, they hold the relevant order information required to process a resolution.
We can see you have reached out to us regarding this matter and are in active conversation with you.
Best wishes,
ZONE3 Team
///////////////
Bonjour,
Merci d'avoir pris le temps de laisser un avis concernant votre expérience avec l'une de nos combinaisons achetées via Depor Village.
Votre achat ayant été effectué via DeporVillage, ils détiennent les informations de commande nécessaires à la résolution du problème.
Nous constatons que vous nous avez contactés à ce sujet et que nous sommes en contact permanent avec vous.
Cordialement,
L'équipe ZONE3
FANTASTIC EXPERIENCE!
FANTASTIC EXPERIENCE!! I had personalised advice on a wetsuit I ordered, was able to send a video of me wearing it and get really good feedback on whether it fitted or not or whether other sizes would be better. I also had a follow up email to ask if i needed any more help (from a Human!! not automated message) which was so good. Big up Adam - thanks for all your help!!
12 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
Thank you for your review and kind words. At ZONE3, we take pride in delivering great customer service, so it’s wonderful to hear about your positive experience with Adam.
We hope you’re enjoying your wetsuit, and if you need anything else, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
5-star customer service from Adam.
Really helpful service from Adam at Zone 3. He listened to the issue and found a solution straight away. I felt like a valuable customer and I’m really impressed with the way the complaint was handled. Would recommend Zone3 on the back of this - I had an issue with seams on a tri-suit digging into my skin.
15 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for your kind words – they mean a great deal to us.
We’re sorry to hear about the difficulties you had with your trisuit, but we’re delighted Adam was able to resolve the issue to your satisfaction. We’ll be sure to share your feedback with him.
If there’s anything else we can do to help, please don’t hesitate to let us know.
Best wishes,
The ZONE3 Team
Adam dealt promptly with my query and…
Adam dealt promptly with my query and helped clarify the type of wetsuit I would need for breaststroke in open cold water.
12 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted Adam could support you, and we trust your wetsuit is serving you well.
Should you need any further assistance, we’ll be more than happy to help.
All the best,
The ZONE3 Team
Quality Company and Staff
I have been talking with Sam and Adam via email on goggle fitting, and the help and understanding has been incredible and professional, the service is alway been great and this is why Zone3 are my first stop for all my swimming gear.
I have Zone3 wetsuit, to many goggles to counts etc and totally recommend them
11 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning, Gary,
We truly appreciate you leaving a review. Your thoughtful feedback means a lot, and we’ll be delighted to pass your kind words on to Sam and Adam.
Should you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
The ZONE3 Team
Good Warrenty experience
While I have had an issue with the seams on 2 highend wetsuits, customer service has been amazing. Quick to respond, polite, friendly and have exchanged wetsuits as they deemed the problem to be a default and suits still in warranty.
6 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi,
Thank you for taking the time to leave a review.
We’re sorry to hear you experienced issues with two of your wetsuits, but we’re delighted our team was able to resolve things for you. Providing excellent customer service is something we truly value, and it’s wonderful to know we met your expectations.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
My delivery did not arrive
My delivery did not arrive, so I got in touch with Zone3 and received an immediate response. A replacement delivery was arranged and promptly received. Adam, thank you for your excellent customer service.
4 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for sharing your feedback.
We’re sorry to hear about the delivery issues you experienced, but we’re very glad Adam was able to resolve things quickly for you. We’ll be sure to pass along your kind words to him.
Kind regards,
The ZONE3 Team
Very pleased with quality and…
Very pleased with quality and functionality of the heat tech gloves & booties & love my goggles. I also had a great experience of the company when my delivery went astray. Would highly recommend them.
8 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Nicola,
Thank you for your kind review. We’re so pleased you’ve had a great experience with our products and customer support.
If you need any further assistance, we’ll be more than happy to help.
Best wishes,
The ZONE3 Team
Amazing product and attentive service.
Amazing product and attentive service.
Zone3 have been my goto for tri wetsuits and accessories for years now. The quality is amazing and they bring real innovation.
For any customer service issues real people get involved whenever needed - a great example of a business that cares about its customers
7 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Andy,
Thank you for your review.
We take great pride in our customer service, so it’s fantastic to hear how helpful the team has been on this occasion.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The ZONE3 Team
Excellent communication and support
Zone 3 provided excellent customer service with the issue that developed with my buoyancy shorts. The shorts developed a large tear despite me following all recommended care requirements. Zone 3 were very quick to assist and offer me replacement or refund. The procedure for return is excellent. Customer service complements the excellent quality of products.
5 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Mark,
Thank you for taking the time to leave a review.
While we're sorry to hear you experienced an issue with your buoyancy shorts, we're really pleased that our team was able to resolve it swiftly for you.
Best wishes,
The ZONE3 Team
Excellent customer care
When a delivery did not arrive I got in touch and received an immediate response. A replacement delivery was offered and I accepted. Kelsie kept in touch regularly with updates about the status of the replacement.
The replacement has now arrived and I am very pleased with it.
Thank you Kelsie for your excellent customer care.
6 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello Sara,
Thank you for taking the time to leave a review.
Your kind words mean a great deal to us, and we’ll be sure to pass them on to Kelsie — she’ll be delighted to hear them.
If you need any further assistance, please don’t hesitate to get in touch.
All the best,
The ZONE3 Team
5 Star for Adam’s customer service beyond expectations
This was my first purchase with Zone 3, and I encountered a sizing mistake while shopping. When I reached out to Adam, he promptly handled the issue by coordinating with the warehouse to amend my order. My corrected item was shipped without any delay to my address. I want to give a special shoutout to Adam for his outstanding customer service. It was a pleasure dealing with such a professional and attentive team who ensured my request was followed up thoroughly. ⭐️⭐️⭐️⭐️⭐️
4 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello Nadeen,
Thank you for taking the time to leave a review.
We’re thrilled to hear that Adam was able to assist you — we’ll be sure to pass along your kind words to him.
Best wishes,
The ZONE3 Team
Absolutely disgusting service
Placed my order on 30th July.
Upgraded to next day delivery via Adam in Customer Service on 31st July.
Promised that order would be despatched for delivery 1st August.
Now 2nd August and Evri have still not received for delivery.
Totally ruined my holiday as purchase was for lake swimming in Italy.
UPDATE:
Contacted by Customer Services on Monday 4th August who deeply apologised.
They confirmed they had a suit in their EU hub and would send direct to my hotel in Stresa, Lake Maggiore, Italy.
This arrived early afternoon Wednesday 6th August.
This is good Customer Service!
Many thanx Adam for sorting.
30 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello John,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you experienced with your order. While we did our best to upgrade the delivery and dispatch it on time, we understand that the delay—although outside of our control—was frustrating.
That said, I can see our Customer Service team has since been in touch and arranged for a replacement to be sent to your holiday destination, which has now been received.
We hope you're enjoying your holiday, and please don’t hesitate to reach out if there’s anything else we can help with.
All the best,
The ZONE3 Team
I am regular buyer of Zone3 swimwear…
I am regular buyer of Zone3 swimwear and recently purchased a newly introduced pair of OWS jammers. Unfortunately there was a problem with the sizing chart associated with product and I had to return them as they were far too big. My dealings with Adam (Customer Service) have been nothing short of fantastic: speed of response, respectful of the issues I was raising and providing solutions to my satisfaction. Exemplary customer service. Thank you Adam.
1 augusti 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Damian,
Thank you so much for taking the time to leave a review. Your kind words truly mean a lot to us, and we’ll be sure to pass your feedback on to Adam as well.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Super and quick response to my request…
Super and quick response to my request and excellent customer service
30 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Stefan,
Thank you for taking the time to leave a review — we’re delighted to hear our customer service team was able to assist you so promptly.
If you ever need anything else, please don’t hesitate to reach out.
Kind regards,
The ZONE3 Team
Very good service
Very good service, prices and quick delivery (DHL express)
20 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Great to hear you were pleased with the service, pricing, and fast delivery.
If there’s anything else we can help with, don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Customer service with this company is…
Customer service with this company is outstanding. I couldn't be happier with how my orders were handled and the quality of the product. Thumbs up in the biggest way possible
25 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Troy,
We’re thrilled to hear that you’re happy with both our service and the quality of your order. It truly means a lot to us to know we’ve made a positive impression.
If there’s anything you ever need, don’t hesitate to reach out.
Best wishes,
The ZONE3 Team
Great customer service
22 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Daniel,
We’re delighted to hear you had a great experience with our customer service. If there's ever anything else we can help with, we're just a message away.
Best wishes,
The ZONE3 Team
Good customer service replacing goggles…
Good customer service replacing goggles when they broke
24 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave us a review — it really means a lot.
We take great pride in our customer service, so it's wonderful to hear that we met your expectations. We hope your replacement goggles serve you well and enhance your experience.
If there's anything else we can help you with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Fantastic customer service
I made contact with the customer service team before buying a product and after. Both times their responses were quick, detailed and gave me lots of information/suggestions. Really, really impressed with this brand and it has encouraged me to buy more from them
21 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your kind words.
We pride ourselves on delivering excellent customer service, and we’re delighted to hear about your positive experience with the team.
We’re always here to help, so please don’t hesitate to get in touch if there’s anything else you need.
Best wishes,
ZONE3
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