I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service
Kelsie dealt with my issue.
I had a parcel go missing and she managed to liaise with the delivery company and rectify the issue in time for my Triathalon (under a week)
3 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Max,
Thank you for taking the time to leave us a review.
We're thrilled to hear that Kelsie was able to assist you and resolve everything promptly — we'll be sure to pass on your kind words to her.
We hope the triathlon went brilliantly! If there's anything else we can help with, don't hesitate to reach out.
Best wishes,
The ZONE3 Team
Neoprenanzug mit Produktionsfehler - kein Kundenservice
Ich habe einen Neoprenanzug für über 600€ gekauft. Bei diesem lösen sich nach zwei mal tragen die Klebepunkte am Ärmel und an dem einen Ärmel ist dadurch der Ärmel eingerissen. Trotz vorsichtigster Verwendung.
Der Kundenservice sagt dies wären normale Gebrauchsspuren, obwohl eindeutig ein Produktionsfehler vorliegt.
Auf meine zweite E-Mail soll ich die Versandkosten nach UK bezahlen, dann würde man den Fall prüfen.
Kundenservice verstehe ich anders!
3 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience.
We're currently struggling to locate the interaction you had with our customer service team based on the information provided. We’d really like to look into this further.
Could you please kindly reach back out to us at hello@zone3.com with any relevant details (such as your ZONE3 order number or previous correspondence), so we can investigate and assist you more effectively.
Best regards,
The ZONE3 Team
Quality products and professional…
Quality products and professional customer support.
30 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you very much for your kind words - we all really appreciate it!
Do let us know if there is anything else we can assist with.
Best wishes,
The ZONE3 Team
Svar från ZONE3
Thank you very much for taking the time to leave a review - we really appreciate it!
Please let us know if there is anything else we can help with.
Best wishes,
The ZONE3 Team
Customer service with Sam was excellent…
Customer service with Sam was excellent and was able to clarify all questions regarding orders, gift card, points and so on.
26 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you very much for your kind words! We shall pass these on to Sam.
If there is anything else the team can assist you with, please do let us know.
Best wishes,
The ZONE3 Team
Fantastic service and help!
Sam dealt with my issue with no faults and no hesitations to do everything possible to help resolve the situation (including liaising with another company that I originally bought my Zone3 item from) and the service was very good. I was kept regularly updated on the status of the issue and have absolutely no faults with how it was dealt with. Thank you.
25 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Esther,
Thank you so much for taking the time to leave such a positive review.
At ZONE3, we pride ourselves on delivering excellent customer service, so we're thrilled to hear that Sam was able to assist you. We’ll be sure to share your kind words with him—it’ll mean a lot.
If there’s anything else you need, please don’t hesitate to reach out. We’re always happy to help.
Best wishes,
The ZONE3 Team
Which size?
I had made the decision, after much research and deliberation, to buy a replacement wetsuit from Zone3 but my only "local" triathlete store had sold out in what I thought might be my size so I didn't bother visiting. What I did do was to contact Zone3 customer services and Adam in particular couldn't have been more helpful in trying to make sure I ended up with a wetsuit that was perfect. If the service from him is an indication of the service from Zone3 in particular then I would have absolutely no hesitation in recommending them.
24 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Wayne,
Thank you for taking the time to leave a review.
We’re thrilled to hear you had a positive experience with our customer service team. Your kind words will certainly be passed on to Adam—he’ll be delighted to hear them!
We hope you’re happy with your wetsuit, but if you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great service from this British…
Great service from this British company. I bought a Tri suit from them and am very pleased. My order was late in the day and they expidited the delivery to next day as I had a race on the weekend. Massive relief for me, and i feel they went out of their way to help.
Highly recommend them!
20 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Jonathan,
Thank you for taking the time to leave such a positive review. We're really pleased we could assist you, and we hope your race went well!
If there's anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help.
Best regards,
The ZONE3 Team
It's been an absolute pleasure dealing…
It's been an absolute pleasure dealing with Sam, went the extra mile and provided First Class Customer Service - Thanks very much ! - I will be purchasing from Zone3 again as a consequence!
18 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Stuart,
Thank you so much for your kind words - we will pass these on to Sam!
Please do let us know if there is anything else we can assist with.
Best wishes,
ZONE3 Team
I was unsure of the product I required…
I was unsure of the product I required and had it down to two Adam helped me choose and provided extra information to assist with the right choice great company and great customer focus brilliant product
9 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
Thank you for your review.
We're delighted to hear about the positive experience you've had — we'll be sure to pass your kind words on to Adam as well.
Please don’t hesitate to reach out if there’s anything else you need.
Warm regards,
The ZONE3 Team
Great Customer Service
Great Customer Service!
Adam was incredibly helpful, friendly and efficient in dealing with my query; really recommend. (plus, the kit is fabulous)
9 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Natasha,
Thank you so much for taking the time to leave a review.
We're thrilled to hear you had a positive experience with our customer service team — we'll be sure to pass your kind words along to Adam!
If you need any further assistance, we're always here to help.
Best wishes,
The ZONE3 Team
I messageorder them regarding my order and…
I message them regarding my order and within 1 hour told order was on the way
9 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Good evening,
Thank you so much for taking the time to leave such a positive review — it truly means a lot to us.
If there's anything else we can help with, please don't hesitate to reach out.
Kind regards,
The ZONE3 Team
Tri bag issue
Thank you to Sam who responded to an issue with my Tri Bag. She was very understanding and accommodating to ensure the issue was resolved quickly and to my satisfaction.
5 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for your kind words. We're glad to hear that Sam was able to assist you with your Tri Bag issue in a helpful and understanding way. Ensuring quick and satisfactory resolutions is something we take pride in, and your feedback means a lot to us.
Best regards,
The ZONE3 Team
Excellent customer service
Thank you to Adam who provided options to resolve an issue with a wetsuit. Simply send the pictures, solution within minutes. Speedy exchange, honouring competition discount code that was used in purchase but had expired by the time of exchange.
5 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for your thoughtful feedback. We're so pleased to hear that Adam was able to assist you promptly and provide a smooth resolution. It's great to know the exchange process was efficient and that we could honour your original competition discount. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The ZONE3 Team
Really helpful customer services
Really helpful customer services. Adam was able to help me with my query very quickly and I’m very appreciative.
5 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for your kind feedback. We're delighted to hear that Adam was able to assist you quickly and effectively. Providing helpful and efficient customer service is very important to us, and it's great to know we met your expectations.
Best regards,
The ZONE3 Team
Svar från ZONE3
Thank you for your kind words. We're proud to provide high-quality wetsuits and truly appreciate your support. We look forward to continuing to meet your expectations.
– The ZONE3 Team
Adam was a great in helping is get the…
Adam was a great in helping is get the correct sizes for rental open water wet suits.
5 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
Thanks so much for the lovely feedback! We're really glad to hear Adam was able to help you find the right sizes for your rental open water wetsuits. We know how important the right fit is for comfort and performance, and it's great to hear everything went smoothly.
Best regards,
The ZONE3 Team
Smooth return process
I spoke with Adam about a wetsuit return and he was super helpful and speedy with his responses! Love Zone3 products and will always be buying from here
3 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
Thank you so much for the kind words! We're thrilled to hear Adam was able to help you quickly and efficiently — we’ll be sure to pass your feedback on to him. We're so glad you love your Zone3 gear, and we really appreciate your continued support.
Best regards,
The ZONE3 Team
Great Products and excellent service
I recently started triathlon / open water swimming and Zone3 have been my go to brand for all of my big purchases. Recently I had an issue with my Wetsuit which was resolved by Adam in great time and with the best possible outcome. I'll definitely be purchasing more from them in the future.
4 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words and for choosing ZONE3 as your go-to brand for your triathlon and open water swimming journey — it really means a lot to us!
We’re so pleased to hear that Adam was able to resolve the issue with your wetsuit quickly and to your satisfaction. We'll be sure to pass your feedback on to him.
Wishing you all the best with your training and races ahead. We look forward to supporting you with your future purchases!
Best regards,
The ZONE3 Team
Wetsuit sizing advice
I contacted Adam about purchasing my first wetsuit, as I was sitting between sizes, he responded quickly to my request for help and recommended a SM size for me, and if it wasn’t right Zone3 were happy to accept a return & help me to get the correct fit of wetsuit. The suit arrived very quickly after placing the order. The sizing is perfect, the fabric feels really great next the skin, the quality feels really good. I am excited about going for a swim with my wetsuit. I would highly recommend this company for their products and customer service.
3 juni 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
Thank you so much for taking the time to share such a positive review — it truly means a lot to us.
We’re delighted to hear that Adam was able to assist you so promptly, and we’ll be sure to pass your kind words along to him.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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