I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cat's Meow !
Responsiveness and efficiency were peerless.
Product exceptional.
Cat's Meow !
25 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for the wonderful feedback! We're delighted you enjoyed both the service and the product.
All the best,
ZONE3
Amazing Customer Service
The neoprene buoyancy shorts have been a great help to my swimming and i was gutted when i had an issue/damage with them. Zone3 customer service was fantastic, they gave a super quick reply and actioned the request. Thank you 🙏
21 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review, your kind words really do mean a lot to us.
We're delighted to hear about the positive experience you've had with our customer services team too. We hope the replacement shorts help get you back in the water ASAP.
Please don't hesitate to get back in touch if any further assistance is required.
Kind regards,
The ZONE3 Team
Vapour goggles falling to bits
I could review my purchase, or Zone 3, or the help I was given when there was a problem.
I have long been a wearer of their Vapour goggles, a
nd have recommended them to friends. then the lens came out of one eye, one pair. because they were most probably old, they were assumed to be out of warranty.
but then it happened again, the lens came out, but this time the left, rather than the right eye. I was immediately offered a replacement, whichI accepted. However Zone 3 did not suggest they would take any other steps to find out why it happened twice. That strikes me as a problem with the manufacture, and I hope it doesn’t keep happening.
The person I dealt with, Drasti, was excellent.
18 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Naomi,
Thank you for taking the time to leave a review.
We’re sorry to hear about the issues you experienced with your Vapour goggles. Although we’re pleased we were able to resolve the matter, we regret that you felt we didn’t take your concerns seriously.
Please be assured that we value all feedback and will be reviewing this further with our product development team. We’ll also be sure to pass on your thanks to Drasti — she’ll be delighted to know she met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3
Great customer service.
I had an issue with a product I’d bought and Adam listened, addressed the issue and sent a replacement to me. Very happy with the service.
20 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear about your interaction with Adam and that he was able to resolve the situation for you.
We’ll be sure to pass your kind words along to him.
Best wishes,
The ZONE3 Team
Fabulous customer service
Fabulous customer service . I was unsure about the fitting/ size . I sent in photos. I got a detailed informative email plus a phone call. Essentially I had the correct size but needed to tweak it a little. Polite, and quick responses.
10 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning, Susan,
Thank you for your review and your kind words — they truly mean a great deal to us.
We’re delighted to hear about your positive experience with our customer service team, and we’ll be sure to pass your feedback along to them. We take great pride in the level of service we provide, so it’s wonderful to know we met your expectations.
All the best,
The ZONE3 Team
Francesca
I thank Adam from Zone 3 Customer Service for his professionalism and dedication. It's not easy to find people who do their job with diligence and customer care.
Thank you so much, Adam.
19 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning, Francesca,
Thank you so much for taking the time to leave a review. Your kind feedback means a great deal to us, and we’ll be sure to pass your comments on to Adam and the CS team.
If you need any further assistance, please feel free to reach out — we’re always happy to help.
Best wishes,
ZONE3
Seasonal wetsuit rental
I rented a seasonal wetsuit from Zone3 which was really straightforward and good value. Instructions were clear and when I didn't get an automatic update following the return, I received an incredibly prompt follow up by email to resolve and finalise the return. I will be looking to purchase a wetsuit next season and will happily give Zone3 the business in future.
18 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Jamie,
Thank you for taking the time to leave a review — your kind words truly mean a great deal to us.
We’re delighted to hear that you had a positive experience with our seasonal rental wetsuit and that our customer service team was able to assist you with the return process.
We look forward to welcoming you back next season. If there’s anything else we can help with in the meantime, please don’t hesitate to get in touch.
All the best,
The ZONE3 Team
No show items
Ordered a hoody from
Them on 21st September and despite numerous emails I haven’t received it or a refund. Customer service is quick to reply but I am still £45 down after nearly two months. A couple of days after posting this zone3 have now issued me a refund. Still a negative experience
13 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the difficulties you’ve experienced with your order. After reviewing your case, we can confirm that the item was purchased on a pre-order basis, with an expected delivery in October. Unfortunately, there have been unforeseen delays with the delivery, and we sincerely apologise for the inconvenience this has caused.
Please be assured that we are in active communication with our supplier to resolve this as quickly as possible, and our customer service team will continue to monitor your order and provide updates as soon as new information becomes available.
If you need any further assistance in the meantime, please don’t hesitate to contact us.
Kind regards,
ZONE3
Magic Moment
I wanted to return something to another Company, and I made a mistake and I sent my Item to 3zone. In spitze that the were not obliged to help me, they made Sure that I was informed and poster my 200 Euro Item back to me. That is the kind of service known as the Magic Moment. Thank yor 3Zone. PS . My Titanium Outdoor swimming suit gave me a lot if Joy aswell.
8 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello,
We appreciate your review and are happy we could make things right.
If you need any more help, don’t hesitate to contact us.
Kind regards,
The ZONE3 Team
Zone3 customer service is exceptional
Zone3 customer service is exceptional. I had to return an item I’d purchased and Adam was absolutely amazing. Efficient, quick replies, clear instructions, and the fastest refund process I have ever experienced.
5 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Esther,
We’re delighted to hear about your positive experience with our customer service team, and we’ll be sure to pass your kind words on to Adam.
We take great pride in the level of service we provide, so it’s wonderful to know we’ve met your expectations. Please don’t hesitate to get in touch if you need any further assistance.
Kind regards,
ZONE3
Great products, great service!
Great products that look the part and do the job! Very responsive to queries and great after sales service! A very easy five stars.
1 november 2025
Omdöme utan inbjudan
Svar från ZONE3
Hello David,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear about your great experience and that you’re pleased with the products themselves.
Thank you once again for choosing to shop with us.
All the best,
The ZONE3 Team
Zone3 customer service is fabulous
Zone3 customer service is fabulous! I had a query regarding an item I’d purchased and Drasti was brilliant and resolved it within a couple f emails. I’ve bought quite a few items recently for outdoor winter swims and the price point is great for the quality you get. Super quick delivery too.
30 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Drasti was able to resolve your issue so promptly, and we’ll be sure to share your kind feedback with her.
If there’s anything else you need, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
I love zone 3 and am always astounded…
I love zone 3 and am always astounded at the high service levels they provide to customers. Nothing is ever too much trouble… problem with your order or product.. solved in minutes. Great team.
29 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Maureen,
Thank you so much for your lovely review!
We’re thrilled to hear that you had such a great experience with our team, and we’ll be sure to pass your kind words along to them.
We always strive to deliver the best customer service, and it’s wonderful to know we could help.
Thanks again for shopping with us.
Best wishes,
The ZONE3 Team
Zone3 wetsuits work best for me!
Zone3 wetsuits work best for me. Easy on and easy off. I've tried Blueseventy and Roka. I am dedicated to Zone3. I also use their thermal cap and thermal vest. The service is incredibly spectacular. There is always a quick, courteous and competent response.
28 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to share such a positive review. Your kind words mean a great deal to us, and we’ll be sure to pass them along to the team.
If there’s ever anything else we can assist with, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
Brilliant
Well, I have messaged so many times with different questions about wetsuits and every time I have had a reply straight away and With great detail. Absolutely brilliant customer service .
20 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Samantha,
Thank you so much for taking the time to leave a review. Your kind words truly mean a lot to us.
We’re thrilled to hear about your experience, as we take great pride in our customer service, and it’s wonderful to know we met your expectations.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
Fast courteous response and great…
Fast courteous response and great product. Have 2 wetsuits and lots of goggles
23 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a positive experience and can’t wait to welcome you back in the future.
Best wishes,
The ZONE3 Team
Very disapointed
Very disapointed, I bought a "NEW"wetsuit from a retailer on Ebay, once id received the item i tried to register it only to find that suits from Ebay are not included within zone3's warranty.
Anyway within 4 months of purchase jun 2, 2025 it failed completely inside leg seem gave way.
I'd already had to glue various upper external seem to stop them from failing but the inside leg failed internally.
Very poor craftmanship in my honest opinion.3
The retailer is ignoring my corrispondences.
4 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you’ve experienced with your ZONE3 wetsuit. Unfortunately, wetsuits purchased through unauthorised resellers are not covered under our warranty policy.
If you haven’t already, please consider reaching out to our Customer Service team. By sending photos of the damage to customerservice@zone3.com, a team member would be happy to review your case and explore any possible options, such as repair solutions.
We apologise for any inconvenience this may have caused and look forward to assisting you further.
Kind regards,
The ZONE3 Team
Great products which they are at Zone3…
Great products which they are at Zone3 occasionally have some issues. The service Sam at Zone3 has provided to help resolve an issue I have had has been outstanding. Very engaging, helpful and diligent in resolving.
22 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
We really appreciate your kind words — they mean a great deal to us, and we’ll be sure to pass them along to Sam.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Customer service is impeccable
Customer service is impeccable. Extremely helpful when I needed to return 2 items that didn't fit. The products I kept fit very well and are comfortable.
2 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words - we really appreciate it!
If you have any questions, please let us know.
Best wishes,
ZONE3 Team
I’ve been so pleased with everything I…
I’ve been so pleased with everything I have purchased from Zone3 & have found the customer service outstanding & product exchange/returns process faultless. Truly amazing.
15 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Emma,
Thank you so much for your lovely review. We’re delighted to hear you’re happy with both your products and the service you received.
We’ll make sure to pass your kind words on to our customer service team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
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