I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
La atención al cliente es rápida y…
La atención al cliente es rápida y atiende las necesidades de uno, aunque no encontré el producto que quería exactamente en la página la atención al cliente fue excelente.
8 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Buenos días,
Gracias por tomarse el tiempo para dejar una reseña.
Nos enorgullecemos de nuestro servicio al cliente, por lo que nos complace saber que cumplimos con sus expectativas.
Si necesita ayuda con algo más, no dude en contactarnos.
Saludos cordiales,
ZONE3
Had made a blunder in terms of the size…
Had made a blunder in terms of the size I ordered for some Neoprene gloves. Managed to email customer services and I had the pleasure of having Adam resolve my query to which he did in a speedy manner and diligently.
13 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for taking the time to leave a review.
We’re delighted to hear that Adam was able to resolve the issue so quickly — our customer service is something we take great pride in, and we’ll be sure to pass along your kind words.
Thank you for shopping with ZONE3; we look forward to welcoming you back soon.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service. I had ordered an item that I was having some issues with and the customer service team were so helpful. I received quick responses with great advice and suggestions. When a replacement item was sent, it was done really quickly and the new item has been brilliant for me. Thank you to Kelsie and Sam.
25 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Lucy,
Thank you so much for your kind words.
We’re delighted to hear about your positive experience with our customer service team — we’ll be sure to share your feedback with them.
If there’s anything else we can assist with, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
ZONE3
Fantastic
Fantastic items, fast delivery, well packaged. Very good quality and design. Flattering and warm items for cold water swimming. Excellent communication from Adam and the team.
1 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you so much for taking the time to share your review — it truly means a lot to us.
We’re thrilled to hear about your positive experience and your interaction with our customer service team, which is something we take great pride in.
Thank you again for choosing to shop with us.
Best wishes,
The ZONE3 Team
Arranging re-delivery
When our order was returned to the DPD depot, and subsequently stuck there for 3 days, Sam responded to our issues quickly, politely and thoroughly. He ensured that a second parcel was sent out on time, and tracked it, keeping us informed of its progress and getting in touch with us multiple times either by phone or email.
Our Zone3 kit has now arrived and looks and feels great - we are looking forward to our trip with our new gear. Thanks Sam, can't fault the customer service at all!
8 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you very much for your kind words - we’re so glad to hear your order arrived safely and that you’re pleased with your new ZONE3 kit. We'll pass on your review to Sam!
Do let us know if you have any questions.
Best wishes,
ZONE3 Team!
Perfect support
I bought a wetsuit for my partner which arrived within 3 days.
The product was in perfect condition but didn‘t fit so i started the return process.
Due to an issue with DHL i had to get in contact with Zone3 customer support.
Everything was handled fast, helpful and very friendly.
I can honestly say that this was one of the best customer support experiences I’ve ever had with a company, and that’s why I will definitely shop at Zones3 again.
8 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for your kind words.
While we’re sorry to hear about the sizing difficulties you encountered, we’re delighted that our customer service team were able to assist you efficiently. We look forward to welcoming you back again soon.
All the best,
The ZONE3 Team
I just wanted to contact Zone 3…
I just wanted to contact Zone 3 regarding an order I have placed, following an email to customer service, I received a reply almost by return, in this day and age almost un-heard of, but most welcome, my query was answered.
Excellent customer service, answered by real people! who understand not AI !!!!
8 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Andy,
Thank you for taking the time to leave a review.
We’re so pleased to hear that our customer service team were able to resolve your query quickly and efficiently. We take great pride in providing a high level of service, so please don’t hesitate to reach out if there’s anything else we can assist with.
Kind regards,
The ZONE3 Team
Tha idea of product and the quality is…
Tha idea of product and the quality is amazing!
3 oktober 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for taking the time to share such a positive review. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team.
Kind regards,
ZONE3
Spotless customer service
I can't fault their service. From the moment I'd hired the wetsuit, through to getting in exchanged due to needing a larger size, and then returning it, their customer service has been spotless. Friendly, acknowledgeable and quick in responding. A shout out to Adam who has been a star!
30 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for taking the time to leave a review and for your kind words.
We take great pride in our customer service, so it’s wonderful to hear about the positive experience you’ve had with us so far.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
First-rate products and product support
Purchased a Zone3 Wetsuit last year that worked out great to swim both free and breaststroke. This year, circled back for gloves, a vest, and swim socks...ordered one size too small on two items and could not be more pleased with customer support to help with exchange... Rep (Adam) was super timely, helpful, and professional. Will be back for more kit next year.
25 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your kind words.
It really means a lot to us to hear how much you’re enjoying your ZONE3 kit, and we’re delighted that Adam was able to assist you on this occasion.
We look forward to welcoming you back next year.
Kind regards,
The ZONE3 Team
Great service and flexibility
Great service and flexibility when I asked for cancelling an order
24 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for your kind feedback!
We’re glad we could assist you quickly and provide the flexibility you needed with your order. Our team is always here to help make things as smooth as possible.
We really appreciate your support and hope to assist you again in the future!
Best regards,
The ZONE3 Team
Great service
Great service, timely delivery, excellent product (Vanquish wetsuit). In addition, I ordered a race belt that arrived with a damaged clasp. They wanted me to send it back which would have cost more for more for shipping than the belt itself. When I told Kelsie this she immediately expedited the delivery of a new belt without the need to send the damaged one back. This is what I call exceptional customer service. For this reason, I will recommend Zone 3 going forward.
18 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your fantastic feedback!
We're thrilled to hear you're enjoying your Vanquish wetsuit and that your order arrived on time. We're also really pleased that Kelsie was able to resolve the race belt issue quickly and efficiently for you — we agree, that's exactly the kind of service we aim to provide!
Your recommendation means a great deal to us, and we're grateful for your support. If there's anything else we can help with in the future, don't hesitate to reach out.
Wishing you all the best with your training and racing!
Best regards,
The ZONE3 Team
Helpful friendly efficient
Friendly, prompt, helpful, efficient and professional responses from the helpline - a big thank you to Adam - keep it up.
23 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer support team. Adam will be especially pleased to know his help made a difference — we’ll be sure to pass on your thanks!
Your feedback means a lot to us, and we’re committed to keeping up the great service.
Best regards,
The ZONE3 Team
Zone 3 never disappoints
They were quick to answer my query and I find that all the things I have from zone 3 have been good quality and practical.
22 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you for your lovely feedback!
We're so pleased to hear that your experience with our team was quick and helpful, and that you've been happy with the quality and practicality of your ZONE3 products. Your support means a lot to us, and we’re glad to be part of your swim or tri journey.
We look forward to keeping you well-equipped for many more sessions to come!
Best regards,
The ZONE3 Team
Adam went above and beyond to help when…
Adam went above and beyond to help when I had a returns issue. Very impressed with this company and would feel very confident and comfortable ordering from them again
22 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words!
We're thrilled to hear that Adam was able to go above and beyond to assist you with your returns issue. Providing excellent customer service is something we take great pride in, and it’s always rewarding to know it’s appreciated.
We truly value your support and look forward to welcoming you back again with full confidence!
Best regards,
The ZONE3 Team
delivery problems
ordered some training fins, offered DPD and delivery to a pick up point. Thought this was likely to be more reliable than to my home. Local pick up is the post office. Then found it was sent by evri which does have a local drop off ( nearest evri is 7-8 miles away).Evri tired to deliver to wrong address anyway then said parcel lost. So I arranged a refund which was fine. Zone3 also admitted their error.3 weeks after ordering I get text from evri saying delivered.! I rang post office , as I am a a retired local GP in a small town they recognised my name and having rung them from Spain they agreed to keep the parcel till I was back. I have now returned it to Zone3. Main problem was I wasted maybe 2 hours of my time for nothing and never got to use my fins in training for swim serpentine. It is frustrating that you cannot ring anyone at either Evri or Zone3 and the replies to emails are erratic especially with Evri.
Just feel a bit let down
17 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave us a review.
We’re truly sorry for the inconvenience you experienced and would like to sincerely apologise once again.
We recognise the delivery issues that occurred and have been working hard to resolve them, with the goal of minimising any disruption for our customers.
We hope this matter has now been fully resolved, but if there’s anything more we can do for you, please don’t hesitate to let us know.
Kind regards,
ZONE3
huge thank you for all the support
huge thank you for all the support, advice and especially for the patience with all my questions. I know this might sometimes be a bit tiring, but when buying online it’s important to get everything right.
I really appreciate the excellent service – it made the decision so much easier.
18 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We’re always happy to help, both before and after your purchase, so please don’t hesitate to get in touch if there’s anything else you need.
Best wishes,
The ZONE3 Team
Very responsive and super helpful
Very responsive and super helpful. I had an issue with my wetsuit and they quickly provided a replacement!
17 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave a review.
We’re so pleased to hear that we met your expectations and look forward to supporting your future swims.
Kind regards,
The ZONE3 Team
I somehow ordered the wrong size !
I accidentally ordered the wrong size wetsuit and needed it urgently for the very next day. When I called, Kelsie, one of your customer service agents, absolutely saved me. Even though the replacement showed as out of stock, she managed my return straight away, raised the new order as soon as she had proof of postage for the original, and arranged next-day delivery. Thanks to her, I made my night swim. Incredible service!
16 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Kelsie was able to resolve the matter quickly and that it didn’t impact your swim.
We hope you continue to enjoy your wetsuit, and please don’t hesitate to reach out if there’s anything else we can do for you.
Best wishes,
The ZONE3 Team
Customer service is perfect
Customer service is perfect. Swift, efficient response. Immediate resolution to issues. Cannot fault them.
11 september 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words!
We're really pleased to hear you had a great experience with our customer service team. Your feedback means a lot to us, and we’ll be sure to share it with the team.
If there’s anything else we can help with, don’t hesitate to get in touch.
Kind regards,
The ZONE3 Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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