This isn't feedback for the company Yorkshire Water itself, but rather for the individual who came to read the meter today. He was very kind and took the time to explain everything in detail—how thin... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A bill increase of approx. 60% per month made us look into whether a couple of recent leaks might be responsible. Having had the leaks fixed, I called the billing team who quickly understood my proble... Se mer
We are renovating a property and want to move a meter from an awkward position within the property. The gentleman listened and then carefully explained what it entailed, that there were potential co... Se mer
In response to a text they sent me I phoned the number they left. Getting to the right place took a little while & 2 attempts as was cut off- hence 4* & not 5*, but once I got talking to a real person... Se mer
Företagsinformation
Skrivet av företaget
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Skrivet av företaget
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Kontaktuppgifter
Storbritannien
- www.yorkshirewater.com

Join our mailing list
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
5 star service
Despite all the bad press water companies receive Yorkshire Water have been brilliant in sorting out the problem I had.
YW are a great company.
I enjoy phoning YW as they are efficient, pleasant, respectful and friendly.
Also I think that the Yorkshire brass band music is great. 🎶
YWA showed true empathy when my parents…
YWA showed true empathy when my parents passed away and I had to notify them that the house was empty and would be going up for sale.
They didn't bother me at all during this process and when I rang to notify that the completion date had arrived they were so kind when closing the account. It made things so much easier.
I’ve had to phone Yorkshire Water twice…
I’ve had to phone Yorkshire Water twice in 3 days regarding my bill. Both time I had two very helpful, knowledgeable friendly customer service advisors help me navigate my enquiries. It was an absolute pleasure to talk to them.
Although the wait was rather long once…
Although the wait was rather long once connected the customer service was brilliant. The lady took time to explain the billing procedure and at no time did I feel rushed.
Reliability
Reliability, professional and genuine customer mindedness
Yorkshire Waters customer service staff…
Yorkshire Waters customer service staff were very friendly and helpful advising me with my payment options.
Very Good Customer Service
Friendly service.
The chap I spoke to was very friendly and informative, he made it easy for me to get a paperless online account. Very happy.
The lady i spoke with on the phone was…
The lady i spoke with on the phone was extremely helpful and explained my bill so I understood it .although I still don't fully understand why it increased 50+pounds i now know I can check readings myself in future.
Jeff is your top guy on customer…
Jeff is your top guy on customer service, if there all like him, you've cracked it, if not, keep him, hell answer every call for the others. Stuart ward.
Excellent service by YW
Excellent service by YW. Since the loss of parent two years ago YW have been second to none with support and help with the property. From it standing empty to moving in excellent, professional, friendly service.
Thankyou!
Mistakes were made.but yorkshire water…
Mistakes were made.but yorkshire water stepped up.I have great respect for them.problems were solved .so happy for both sides x
Very polite and understanding call…
Very polite and understanding call handlers today.
Excellent customer service
Excellent customer service. Whoever I have spoken with have always been very helpful, knowledgeable, pleasant and reassuring.
Requested a water meter a month ago
Requested a water meter a month ago. Still waiting. Can't see my bills when I log in. Staff are lovely though
Yorkshire Water Informative
The lady on the phone was very charming, good explanation of Yorkshire water role and organised a date that fitting in with my working pattern.
The gentleman at customer service was…
The gentleman at customer service was fantastic and very knowledgeable. Made the process very easy.
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