Service team were really helpful and understanding at every stage, taking time to listen to my concerns. Vehicle was in with a warranty issue and the technician Cameron was extremely patient in expla... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought the car from Vines using Used Approved. Within 8mths it failed the MOT. The service, undertaken before the MOT, overran by 1hr30, and I wasnt informed of this before the time I expected to c... Se mer
The process was very smooth from booking the service to getting my car returned at the end. The staff were very polite and friendly. I was able to utilise one of the workstations in the customer waiti... Se mer
What is there not to say about Vines Guilford. From the dirst point of contact to delivery was excellent. Shannon and Jess are exceptional and kept me updated through out the process. Would definetly... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
21 Moorfield Rd, Slyfield Industrial Estate, GU1 1RD, Guildford, Storbritannien
- info@vinesgroup.net
- www.vinesofguildfordbmw.co.uk
4,4
Utmärkt
143 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
X1 at Vines for its MoT and a…
Our X1 was at Vines for its MoT and a small service.
As always, the overall experience was what you'd expect from a very professional and well run Company.
All staff are very courteous, and everything went very smoothly from drop-off to collection.
23 september 2026
Omdöme utan inbjudan
Car in for service and investigation…
Car in for service and investigation from previous inspection. Great service as prior and kept informed throughout. Clean car after a welcomed bonus!
23 september 2026
Omdöme utan inbjudan
Good service and good communication…
Good service and good communication from them
22 september 2026
Omdöme utan inbjudan
Excellent service very helpful and…
Excellent service very helpful and polite staff
I was very happy with the service department they made the chain for my tyre and replaced it
Also my car was cleaned all with very pleasant atmosphere
Thank you
22 september 2026
Omdöme utan inbjudan
Vines of Guildford always provide great…
Vines of Guildford always provide great service. I know that my car is in safe hands, thank you!
18 september 2026
Omdöme utan inbjudan
High standard of service. Happy to recommend!
I was quoted a price for and oil and filter service to my BMW. Agreed a time and date. All went to plan. The cost provided was what I paid. No hidden extras. A courtesy call around lunchtime to tell me the service was complete in the car is ready for collection was appreciated. Quite often with other dealers I have had to chase until the end of the day to find out what is happening with my car. Not at Vines! Very courteous staff. Great service. 
17 september 2026
Omdöme utan inbjudan
A great service from Vines
A great service from Vines, adaptable and attentive as always. Nice to see your car cleaned as you leave as well.
16 september 2026
Omdöme utan inbjudan
The car went in for a safety recall
The car went in for a safety recall. I was given an appointment for fitting within a couple of weeks, which was good. On the day, there was no delay in checking in and I was given an estimated lunchtime pickup time. I received a call an hour before the estimate to say the work had been completed.
The car received a complementary wash and polish.
So I am entirely happy with the level of service and the care taken of my vehicle.
I'm happy to recommend Vines.
14 september 2026
Omdöme utan inbjudan
Courteous and very helpful staff
Courteous and very helpful staff - both Blake and Scott
11 september 2026
Omdöme utan inbjudan
Fantastic customer service especially…
Fantastic customer service especially from Ed
8 september 2026
Omdöme utan inbjudan
Yearly service and MOT
Was there at 8-15 was all checked in in 5 minuets asked to have my car back by 13-30 was told I would receive a call around that time got the call promised went to their showroom to pick up my car on my way home before 14-00 great service
8 september 2026
Omdöme utan inbjudan
All good
All good, repairs done ahead of time at quoted cost.
Roger
7 september 2026
Omdöme utan inbjudan
Service with a smile
Vines always provides a genuine personal experience service starting with a friendly welcome followed by a reliable and informative service throughout.
4 september 2026
Omdöme utan inbjudan
A well priced service for an older M2…
A well priced service for an older M2 with easy drop-off and pick-up. I also appreciated the car being cleaned.
4 september 2026
Omdöme utan inbjudan
bmw ix issue and very helpful staff
Our bmw ix was showing a warning message. I am happy to say that Vines were very efficient at getting the required part and fitting it. The staff were really friendly and helped to entertain my 4 year old grandson who accompanied me to the showroom.
3 september 2026
Omdöme utan inbjudan
It was a straight forward brake pad…
It was a straight forward brake pad replacement no issues staff friendly and professional
26 augusti 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.