Toomey Motor Group Omdömen 

After approximately 11 years as a Toomey/Dacia customer, my confidence in both Toomey Dacia Southend and Dacia has been completely destroyed.

My Dacia Duster developed serious issues including warning lights, engine cutting out, a split coolant pipe, failed repair/diagnostic attempts, immobilisation/programming issues, and eventually a turbocharger replacement under Renault/Dacia’s Yellow OTS Special Coverage programme.

The biggest issue is the aftersales repair process. If your vehicle develops a fault and a part is not available, you may be left waiting on the manufacturer supply/back-order process for weeks or months. In my case, the coolant pipe part did not arrive with Toomey until 1 July 2026, despite the issue being diagnosed months earlier. During that time, I was effectively expected to wait while continuing to pay finance and insurance on a vehicle I could not properly use.

When I raised the practical impact of being left without a working vehicle for that length of time, the dismissive response from a member of the service team was, “that’s just how it is.”

This was not the first warning sign. My wife’s Dacia Duster previously needed a replacement USB port, which was diagnosed in August and not repaired until the following February. That left us without Android Auto for months, again due to an unacceptable parts/repair delay.

Communication throughout this latest case has been poor, evasive and inconsistent. Basic questions about my own vehicle required repeated chasing, and some answers only came after formal escalation. I was also charged £174 for fault-code clearing/diagnostics, which did not resolve the issue, and Toomey has refused to refund it.

I would also be cautious about relying too heavily on positive reviews alone. In my experience, after purchasing a vehicle I was encouraged to leave a five-star review on Google and give 10/10 scores on internal surveys. I have since removed my previous five-star Google review, because looking back it was left more as a favour to the salesman than as a reflection of the long-term ownership and aftersales experience.

In my opinion, this is not just about one repair. It raises serious concerns about how customers are treated when parts are unavailable and vehicles are off the road for prolonged periods.

My decade-long relationship with Toomey and Dacia is now over. I will be trading in both of my Dusters and moving to a different brand.

Never again.

Very friendly staff , car nice and tidy and had been washed too that was a bonus

Using Tommeys Hyundai for the first time, I took my car in for an annual service and was greeted by Olivia at the relevant desk.
Olivia was polite and courteous, checked my details and made corrections where errors occurred, updating my profile.
As I waited, Olivia kept me appraised of my car’s service so far and advised me of any concerns, such as replacement rear windscreen wiper smearing during operation.
Once completed, she collected me from the waiting area, escorted me back to the service desk and then confirmed the work carried and the costs.
We completed the transaction and the service experience was very good.
Olivia is a model advisor/ customer service operator and has a good sense of humour with an inter-personal approach.
I would consider using Toomey Hyundai again. 9/10.

Purchased a Vauxhall Frontera EV in April. Whole of infotainment system failed in July. Took it back Toomey as Satnav, hands free phone, radio, car play etc did not work. Apparently a common fault with Frontera. Told me car had been repaired, collected car, fault still the same. Told it could take weeks to repair by technician. Car still at Toomey. They refused to provide hire car whilst mine off road. Now considering rejecting car under consumer rights act. Staff indifferent, company no help & Vauxhall say it’s dealers responsibility. My advice, be careful about buying a Frontera EV. Customer Service from Toomey is very very poor.

This is the first time using Toomey for the first service on my Kona [the dealer i purchased the car having the Hyundai Franchise taken away] and found them them extremely professional and welcoming especially Amber. Would highly recommend Toomey.for all your serviceing needs

Jamie at Hyundai is a 1st class service advisor that has always looked after us to a very high level and always makes us welcome and goes beyond the normal level of service that I have experienced at other dealers. He is a asset to the company and always a pleasure to deal with well done

All good helpful staff on reception and job completed as expected. Car waiting right outside front door for me to pick up. Thanku Jamie

Helpful staff and managed to get the car serviced quickly

Jamie was very helpful. Highly recommended. A satisfied customer.
Enjoyed the free coffee ;)

Conveniently able to drop off car late on day before MOT date which helped us immensely.
Talk through Video inspection under car is great to advise on condition seen. Thanks Leon.
Jamie Barrett’s friendly efficient approach is very important and appreciated by us, as older customers.
We never feel our queries are thought to be ridiculous!
Great service yet again. Thankyou,

Sarah was very helpful! Amazing service thank you!

SARAH WAS EXCELLENT. VERY POLITE AND HELPFUL. EVERYTHING EXPLAINED FULLY.
I HAVE ALWAYS FOUND ALL THE STAFF HERE VERY HELPFUL AND POLITE .

We were greeted by Sarah who was super friendly and very helpful and efficient

I took my car in for a full service and to fix recalls and now its worse than when it went in.
The steering started pulling to the left, I took it back a week after the service, they said its a tracking issue.
I took it to a garage and they said its not tracking but the tyre pressures were off but it made no difference to the steering.
Since I took it back for Renault Toomey to check what was wrong, the petrol gauge is faulty and the front sensors have now stopped working. I'm now told I have to wait a month to bring it back in so I have to drive my 2yr old around in a car that doesn't steer properly. A family owned company that doesn't seem to care about families apparently. A complete nightmare.
Update: I contacted the email below but heard nothing.

Jamie in service reception was very pleasant and helpful. I waited while the MOT was completed and was offered a coffee while I waited and got the car back very promptly.

Our MG service went very well, the car was returned washed and hoovered too. The MG service rep Sarah was extremely helpful and a joy to communicate with. Thank you MG, until the next time:)

I WAS MET WITH A VERY POLITE & PROFESSIONAL JAMIE WHO CHECKED ME IN. GRAHAM WAS VERY PROFESSIONAL AND HELPFUL, HE SHOWED ME TO THE COURTESY CAR, MOVED BAGS FROM MY CAR TO COURTESY CAR AND MADE SURE I WAS COMFORTABLE BEFORE DRIVING AWAY. MY SERVICE, MOT & WINDOW REPAIR WERE DONE BY 3.30PM. WHEN I COLLECTED MY CAR JAMIE WAS EQUALLY AS HELPFUL AND MOVED BAGS BACK INTO MY CAR. BOTH JAMIE AND GRAHAM ARE A CREDIT TO THE SERVICE DEPARTMENT AT HYAUNDI :)

Great service today, thanks to Ellie who dealt with us.

Car was ready within the time frame I requested. Kept up to date with everything including the video. Was called as soon as it was finished. Pleased overall, everyone I was in contact with were really helpful

Ellie

The service supplied by Ellie today was excellent.

Thank you.