Stratstone Omdömen 30 776

This was my first service, and it was a two year service. Everything went well including the use of a Velar during the service. (Wanted a Defender but ha ho). Experience was overall good, except the poor valet done free with the service, which was disappointing and a shame, as everything else was good.

Motorrad Tunbridge Wells – mixed experience: strong sales, poor aftercare.
Sales team: professional, friendly, and helpful.
Workshop/customer care: repeatedly disappointing.
Key issues:
Early 2026: bike returned from warranty repairs missing 20+ securing bolts—only noticed at home. The bike was collected and returned, which was a positive step, but further fixings were still missing on its return.
March service: service completed, but the history wasn’t updated.
Most recent visit today: charged £230 for an issue that should have been covered under warranty. The technician rejected the claim despite this being a common failure on the component.
Bottom line: Despite good sales support, the workshop standards and handling of warranty work have eroded my confidence. I won’t be returning. I had intended to upgrade the GS to a GSA and also purchase an X3 40d—but not from this dealership.

I had booked my car in for a service and for it to be detailed as i got 2 free when i bought the car.
The car was picked up on Monday morning the guy was polite and took the car away. I got the car back
later in the afternoon and had not heard anything from the garage all day how my car got on and the car had not been detailed just a quick wash down not what i had expected though the service would be better by the brand.

Service was done quickly and according to schedule

Audi service center are robots not humans
They cannot think causing ownership so much inconvenient with their service schedules and work requirements hence the length of time takes to book an appointment

From the time I bought the car
I have experienced nothing but the best
The very fact that I would prefer to buy the next one should say it all
Hopefully another Maccan S is available

Really pleased with the customer service I received i was kept updated on the works bring carried out.My car was returned valeted

Ash from Service provided excellent customer service service which we appreciated very much.

Irena Torra was excellent and arranged the trade in and new vehicle efficiently.

Great experience- the service supervisor Rowan kept me fully informed and was very professional

Very good service

Was quoted and pushed for works which according to a second independent opinion was not required. Be careful and just don't accept the recommendations advised.

Sold us an Audi which had 4 faults and the sales guy was let go or left just after he sold it. We dealt with a Mr. Neil Scutts who was non responsive for weeks until we escalated and then he just played the corporate game and was utterly useless to resolve the real faults and problems .I warn anyone thinking they are buying a premium car to really check before giving them money… I still have this car and it still has serious issues and faults. Overall the worst car buying experience in 25 years and Audi should audit these types of dealers to ensure that they are doing the right service before selling an expensive car! Shocking

Just wanted to say thank you to the brilliant team at Porsche Wilmslow. I’ve had the pleasure of working with them twice now and each time has been a real pleasure. On Friday I was invited to a drive out day in Cheshire and it was so well put together. The team there are great, special mention to Sienna, Isla, Harry, Alfie and Caoimhe. They’re all so welcoming and professional and their product knowledge is second to none. Look forward to seeing you all again soon!

Attempted to purchase a Vehicle from this dealership, with Darren Wheeler, found it through Approved used website, contacted them, hard work to deal with, eventually arrived at the stage were we could purchase it, left a deposit of £500, to be contacted the following day, to be advised Anthony Hudson, that someone else had put a deposit down moments previously, advised, they would attempt to locate a different vehicle, we heard nothing since, after numerous calls. We have requested the £500 deposit back via telephone call, a gent by the name of Max, assured us, he's spoken with Anthony and the deposit had already actioned and we would receive this within 5 days, I have since emailed them 13th May to officially request our deposit back to be completely ignored, and I emailed 5 different address, so I now have to place them in small claims for my return of our money. SO MY ADVICE, STAY VERY CLEAR OF THIS DEALER!!!

I bought a Jaguar F type coupe from Stratstone Jaguar Wolverhampton and at each stage of the buying process from initial contact to collection every person I dealt with at the dealership was professional, attentive and polite, not least the lead Salesperson, Jordan Marshall. I would happily have awarded 5 stars were it not for the fact that I was led to believe the vehicle was a one owner car (it was advertised as such) but have subsequently discovered that it was in fact a two owner vehicle. Whilst this has been explained it has tarnished what was otherwise a faultless experience.

Professional and Excellent service