Stratstone Omdömen 30 776

Good communication from start to finish. Service was undertaken professionally. Would use again.

This version makes that point much stronger and clearer.

I collected my Audi SQ6 e-tron from Audi Tamworth in March 2026 through a business lease, and unfortunately my experience after the sale has been extremely disappointing.

Before purchase, everything was excellent — responsive communication, friendliness, promises, professionalism, and the typical premium Audi experience. I travelled all the way to Tamworth because I was genuinely impressed and allured by the initial charm and customer service shown before the deal was completed.

However, the moment issues were raised with the vehicle, everything changed.

The car was delivered with visible paint defects and clear-coat etching across multiple panels on what was supposed to be a brand-new premium vehicle. I raised the concerns immediately and expected the dealership to support the customer and take ownership professionally. Instead, the experience became defensive, dismissive, and incredibly frustrating.

I dealt with Lydia from sales, Sales Manager Satpal, and Business Head Carl Connolly. Sadly, once the sale was completed and issues were reported, communication eventually stopped altogether and none of them showed any real courtesy, empathy, or support. After all the promises and friendliness beforehand, being completely ignored afterwards was extremely disappointing.

At one stage I was effectively told that the paint condition was “normal” or environmental, despite the defects being visible across multiple panels on a nearly new car. Rather than trying to resolve the matter properly, the impression I got was that the dealership simply wanted to minimise responsibility and move on.

The whole experience felt like:

* Excellent treatment before purchase
* Silence once problems were raised
* No accountability
* No genuine customer care
* No premium aftersales experience whatsoever

For an Audi dealership, this was honestly shocking.

I expected far better support considering the value of the vehicle and the reputation Audi promotes. Instead, I was left chasing answers and eventually ignored.

My advice: inspect your vehicle extremely carefully before collection and do not assume the same friendliness shown before sale will continue afterwards.

Personally, I wish I had taken my money elsewhere.

The service affordable

service department not living up to expectations

Very fast and easy sale process, the whole team including Christopher where very helpful and made everything go through smoothly. Couldn’t thank them enough and very happy with the new car! :)

Reported 2 problems with the car one being the finger print login and the other being the phone button not working. None of these problems were addressed when the car was returned to me. Not the first time I've had a bad experience at this garage.

great service and quality of work was fantastic

Excellent service from Dave at Liverpool Audi . Went above and beyond negotiating and helping my daughter and I with our new car choices .

Very pleased with the service provided by Shihad. Very knowledgeable , very friendly and a top person to deal with.
Not planning on selling our AMG anytime soon but he will definitely be my first call next time around.

Professional and efficient. Kept informed with progress.

Implement Mercedes etiquette that have been there for years

Alex and his team dealt with matters straight away

Helpful friendly staff, feel
My car is in safe hands.

Very professional and personal service from each member of staff that we spoke with.

Very helpful and kept me updated on progress throughout

Lucy was very helpful. After my GLC’s servicing and MOT were completed, I accidentally took the wrong bus and couldn’t get back before the shop closed to collect my car. After I paid online, she kindly parked my car outside the car park gate so that I could still pick it up.

Excellent service

Sam Dickenson the service manager at the Mercedes Benz Chelmsford centre was absolutely brilliant he followed the service on my G wagon from start to finish keeping me informed all the time .

Very courteous and helpful even though they are operating out of a temporary building at present. Also provided me with a courtesy car for the day.