We've bought 3 vans in two month to replace existing and also for our team growth. Jon has always been an excellent communicator and ensures to supply exactly what we need for our growing business. W... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having recently purchased my Tucson from Vertu Banbury I would like to express my thanks to Lewis for all of his help in making the purchase transaction seamless. Also, being and older female driver h... Se mer
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We had a great experience purchasing our car at Vertu Toyota Barnsley. Big thank you to Alex Thomas – he was professional, knowledgeable, and very helpful throughout. We’d also like to thank the Sale... Se mer
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Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & ev... Se mer
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Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Om Vertu Motors
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktuppgifter
Gateshead, Storbritannien
- 0330 178 8887
- customerservices@vertumotors.com
- vertumotors.com
4,7
Utmärkt
17 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have been a Seat Derby customer for a…
I have been a Seat Derby customer for a number of years now and this time I had initially dealt with Tom and Joe.
On the day of collection of the new car Ben was who helped me out with the handover and he was great really appreciated him getting it all sorted in quick time as I had to be somewhere at a particular time.
All the team on the day were great thank you for getting sorted for me quickly.
Sarah
15 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for taking the time to share your feedback and for your continued loyalty as a Seat Derby customer. We’re pleased to hear that both Tom and Joe were helpful during your initial discussions, and that Ben ensured the handover on the day of collection was quick and smooth — especially with your time constraints. It’s great to know the whole team pulled together to make the process efficient and stress‑free for you. I’ll be sure to pass on your kind comments to everyone involved. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
Another New Van purchased excellent Sales Executive and service!
We've bought 3 vans in two month to replace existing and also for our team growth. Jon has always been an excellent communicator and ensures to supply exactly what we need for our growing business. We wouldn't go anywhere else for our commercial vans. Thanks for a smooth purchase and seamless delivery!
CBCE
13 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for taking the time to share your feedback. We’re delighted to hear that Jon has consistently provided excellent communication and ensured that each vehicle met the needs of your growing business. Supplying the right commercial vehicles to support our customers’ expansion is something we take great pride in, so it’s fantastic to know the process and delivery were smooth and seamless for you. Your loyalty and recommendation mean a great deal to us, and I’ll be sure to pass your kind comments on to Jon. We look forward to supporting you again in the future.
Kind regards,
Keith
WORST CUSTOMER SERVICE EXPERIENCE THEY DO NOT CARE
Avoid this dealership they have no care for customers after they have sold you a car! This has been the WORST customer service experience I have ever had. My car completely cut out at 50mph with my children in the back, it was 1 month out of warranty, 39,000 miles and I had to go back and forth battling the seriousness of what had happened to get it recovered. It went into dealership at start of February. I went to the dealership on 5th March having been told it was ready to collect. I arrived spent an hour and half in there because they hadn't washed it. I went out to it and it was still filthy as pictured, had scratches on it and had an engine light on which said "DRIVE WITH CAUTION" "EMERGENCY BRAKING NOT AVAILABLE". I could not believe that they told me my car was fixed and I got in the car which is the main transport for my kids and it said drive with caution and the brake assistance did not work! I left the dealership without my car again having travelled 45 minutes to collect it. I finally got the car back on 18th March after very little update or communication. I received a call from landrover customer relations to apologise for my experience and say that I would be offered an extended warranty of 1 year as a gesture of goodwill. On 29th March the engine management light came on so again the car had to go in to dealership which happened on 2nd April. I heard absolutely nothing from them. On wednesday 15th April I had a text to say my car was booked in on 28th April, but no communication which wasn't new I thought they were just onto it. Then this morning 17th April I receive an email with a £4000 quote for repair on the car and the Parts Manager asking me to do his job for him, and advise on what warranty I had so he could "see what level of cover it would provide"
This service is a disgrace. I have been without my car most of the year, the dealership does not communicate or care about customers. I was offered a gesture of goodwill of warranty and then sent an email quoting me £4000 for a repair on a car that should not have a fault in the first place! I have a finance agreement in place, under the consumer rights act cars should be durable, after 3 years and 39,000 mile my car has failed 3 times now. Once the car is sold you may as well forget about customer service because they don't provide any service at all. For a premium brand this dealership should be embarassed for how they have treated me as a customer. Go somewhere else if you want to be looked after.
17 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Chris and Lewis were both exceptionally…
Chris and Lewis were both exceptionally kind, approachable, and highly professional. From start to finish, they made the entire car-buying process smooth and stress-free, taking the time to guide me through each step, answer my questions, and ensure I felt confident in my decisions. Their support and friendly attitude really stood out and made the experience genuinely enjoyable.
15 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for taking the time to share your experience. We’re delighted to hear that Chris and Lewis made the car-buying process smooth, stress-free, and enjoyable for you. It’s great to know they took the time to guide you through each step, answer your questions, and ensure you felt confident throughout. Their kind, professional, and approachable manner is exactly what we strive for, and I’ll be sure to pass on your lovely feedback to them. Thank you for choosing us and for such positive comments.
Kind regards,
Keith
Great team to deal with very…
Great team to deal with very accommodating and knowledgeable and we’re very happy with the purchase.
Matthew was a pleasure to deal with many thanks.
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found the team accommodating and knowledgeable, and that you’re very happy with your purchase. Your kind words about Matthew are greatly appreciated — it’s lovely to hear that he was a pleasure to deal with. I’ll be sure to pass your thanks on to him and the team. Thank you again for choosing us.
Kind regards,
Keith
Staff here are great
Staff here are great, no pushy salesmen, lovely gent called Daryl helped us when looking for new wheels. Very friendly, knowledgeable, good sense of humour and got us a good deal too.
11 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and that Daryl was able to help you find the right car without any pressure. It’s great to know that his friendly manner, knowledge, and sense of humour made the process enjoyable — and even better that he secured you a good deal too. I’ll be sure to pass on your kind comments to Daryl and the team. Thank you again for choosing us.
Kind regards,
Keith
Wvery helpful e just popped in to look and Ewin was…
We just popped in to look and Ewin was very polite and helped use find out what we liked and what I wanted he sorted everything out to get what I wanted and made it smooth and easy for us
9 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to leave your feedback. We’re really pleased to hear that even from a casual visit, Ewin was able to make you feel welcome and help you understand what you liked and what you were looking for. It’s great to know that he took care of everything and made the whole process smooth and easy for you. I’ll be sure to pass on your kind comments to Ewin and the team. Thank you again for choosing us.
Kind regards,
Keith
Very helpful and friendly staff
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for your kind feedback. We’re pleased to hear that you found our team helpful and friendly during your visit. Creating a welcoming and supportive experience for our customers is very important to us, so your comments are greatly appreciated. Thank you again for choosing us.
Kind regards,
Keith
First Class
Called about a car I had seen online was helped by Jamie and Daniel to confirm my requirements , on inspection the car was immaculate and the service first class , would definitely recommend for anyone looking to purchase a vehicle
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that both Jamie and Daniel were able to help confirm your requirements and make the process smooth from your initial enquiry through to viewing the vehicle. It’s great to know that the car met your expectations and that you found the service to be first class. Your recommendation is very much appreciated, and I’ll be sure to pass on your kind comments to the team.
Kind regards,
Keith
The service I received from Sarah was…
The service I received from Sarah was first classes. From my first enquiry about a the car I was looking for and throughout the purchasing process her communication was faultless.
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for your kind feedback. We’re delighted to hear that the service you received from Sarah was first class and that her communication was faultless throughout your journey with us. From the initial enquiry through to the purchasing process, providing clear and consistent support is something we really value, so it’s great to know this was reflected in your experience. I’ll be sure to pass on your comments to Sarah. Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Keith
Give Josh a bonus!
My mum and I popped into this branch, VW Nottingham South on our way home after looking around various other used car dealers in the area for an Audi A1. We were greeted by Josh Barnes, the used car salesman, who had excellent knowledge and expertise, especially on the basis that we showed up with no prior warning. He took the time to understand what I was looking for and explained everything inside the car to me. I booked in a test drive and he even offered to let me test drive a VW Polo to make sure I was happy with my decision. He answered all our questions and put together a great offer on the car which led to us making the purchase. Josh made us feel comfortable and was very friendly right from the beginning - always making sure we had lots of hot chocolate too! He is a credit to the store - ask for Josh if you're looking for used cars, you won't be disappointed!
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for taking the time to leave such a wonderful and detailed review. We’re delighted to hear that you and your mum felt so welcome when visiting our VW Nottingham South branch, and that Josh made such a positive impression from the very start. It’s great to know that his knowledge, friendly approach, and willingness to take the time to understand your needs — even offering alternative test drive options — helped you feel confident in your decision. Your kind comments about the relaxed, welcoming atmosphere (and the hot chocolate!) really mean a lot. Josh is certainly a credit to the dealership, and I’ll be sure to pass your lovely feedback on to him and the team. Thank you for choosing us, and we hope you enjoy every mile in your new car.
Kind regards,
Keith
I was made very welcome from start of…
I was made very welcome from start of my journey to the finish
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to share your feedback. We’re delighted to hear that you felt very welcome throughout your entire journey with us, from start to finish. Creating a friendly and supportive experience for our customers is extremely important to us, so it’s great to know we achieved that. Thank you again for choosing us, and we hope you enjoy many happy miles ahead.
Kind regards,
Keith
A great experience
The staff were knowledgeable and friendly, not over bearing but extremely helpful. From the moment I entered the showroom to the moment I left with my new car I was looked after and all my needs were met. All the paperwork and agreements were delt with seamlessly I didn’t have to worry about anything. I happy with my new car and would recommend this dealership to anyone wanting to buy a Skoda. A big thank you to Olly who went above and beyond in making this experience trouble free.
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you felt well looked after from the moment you arrived through to driving away in your new car. It’s great to know that our team struck the right balance of being helpful without being overbearing, and that everything from the paperwork to the final handover was handled seamlessly for you. Your kind words about Olly are especially appreciated — going above and beyond for our customers is exactly what we aim for, and I’ll be sure to pass your thanks on to him. We wish you every enjoyment with your new car and truly appreciate the recommendation.
Kind regards,
Keith
Highly Recommend This Garage
There was absolutely no pressure from the salesman when we went to test drive the car, all the staff were very friendly & obliging, nothing was too much trouble. I would definitely recommend Vertu at Bradford, great service
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you felt no pressure during your visit and that our team made you feel welcome and well looked after. Providing a friendly, supportive experience where nothing is too much trouble is exactly what we aim for, so your comments mean a great deal to us. Thank you for recommending Vertu Bradford, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Great experience as Ethan helped me…
Great experience as Ethan helped me massively in to looking a car that I wanted. He has great communication skills and he explained everything clearly and am grateful for that.
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you very much for sharing your experience with us. We’re delighted to hear that Ethan was able to help you find the car you wanted and that his communication and explanations made the process clear and straightforward. Providing clear, friendly support is very important to us, so your feedback is greatly appreciated. I’ll be sure to pass your kind comments on to Ethan and the team. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
Purchased a car from Dillon at Hyundai…
Purchased a car from Dillon at Hyundai Nottingham branch. Great sales person, helped us pick the right car. When picking up he made sure to show us everything we needed to know and answered all our questions before we went on our way. Great service, highly recommend.
6 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for your great feedback. It’s wonderful to hear that Dillon looked after you so well and ensured everything was fully explained when you collected your car. Providing clear, friendly service is something we pride ourselves on, and your comments reflect that perfectly. I’ll make sure Dillon and the Nottingham team receive your praise. Thank you again for choosing us and for the recommendation.
Kind regards,
Keith
Purchased online and had a number of…
Purchased online and had a number of issues with what I was told prior purchases to what happened after. Contacted dealer who fobbed me off saying they would book me in with my local vertu. All I was told they were waiting for local vertu to reply. Contacted vertu customer service and had no response at all. If you’re not local to the branch that you are purchasing from I’d think twice.
7 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C1704 Kind regards, Keith
Scott did a great Job from start to…
Scott did a great Job from start to finish and guided us through each part of the process.
13 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Hi there,
Thank you for the great review. It’s lovely to hear Scott guided you smoothly through every step of the process — that start‑to‑finish support really makes a difference.
He’ll really appreciate your feedback.
Kind regards,
Kerry
Great service buying a second hand car
My daughter and I had been looking for her first car. We had been to several other local dealers and even though we had booked an appointment the salesmen we met knew little about the cars we test drove. I think I told them more about the car than they knew. We came to this branch VW SOUTH NOTTS on the way home just on a whim and took a look at a car we had seen advertised. We were met by Josh Barnes the used car salesman. To say we had called in on a whim we were impressed as he appeared to know quite a lot about the vehicle we were interested in. A subsequent test drive was organised and we went on to purchase the vehicle. I think the way Josh dealt with our enquiry went a long way to help us to decide to purchase the vehicle. He had lots of knowledge of the make of vehicle even though it wasn’t a VW. So enough said thank you for your excellent service Josh. (And hot chocolate!)
16 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Hi there,
Thank you for such a brilliant and detailed review. It’s great to hear that you and your daughter had such a positive experience with us!
Josh will be thrilled with your feedback. His knowledge, the way he handled your enquiry, and the confidence he gave you clearly made a real difference. It’s fantastic that his approach helped you feel comfortable enough to go ahead with the purchase.
And the hot chocolate definitely deserves an honourable mention.
Really appreciate you sharing your experience.
Kind regards,
Kerry
Vertu Toyota Barnsley
We had a great experience purchasing our car at Vertu Toyota Barnsley. Big thank you to Alex Thomas – he was professional, knowledgeable, and very helpful throughout. We’d also like to thank the Sales Manager for their support and for making sure everything went smoothly.
11 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors
Hi there,
Thank you for the great review. It’s wonderful to hear you had such a positive experience at Vertu Toyota Barnsley. Alex will be delighted with your comments — his professionalism, knowledge and support clearly made a real difference.
It’s also lovely that you’ve recognised the Sales Manager for helping everything run smoothly.
Really appreciate your feedback.
Kind regards,
Kerry
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