I bought a Mini Cooper s Carl was a perfect salesman from start to finish couldn’t do enough to help me with my purchase and what a great guy to top it.during my purchase my father past away so i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our buying experience was excellent from beginning to end. It was so refreshing to have a sales executive who was knowledgeable, helpful and extremely patient in explaining all the tech on the new ca... Se mer
Företaget har svarat
My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... Se mer
Företaget har svarat
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Om Vertu Motors - BMW York
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktuppgifter
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, Storbritannien
- 0330 012 2300
4,9
Utmärkt
210 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All round excellent customer care by…
All round excellent customer care by Kallum and all the team
18 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your wonderful review.
We are delighted to hear that Kallum and the team provided excellent customer care throughout your experience. Delivering friendly, professional, and helpful service is exactly what we strive for, so it's fantastic to know you felt so well looked after.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
I bought a Mini Cooper s
I bought a Mini Cooper s
Carl was a perfect salesman from start to finish couldn’t do enough to help me with my purchase and what a great guy to top it.during my purchase my father past away so it took a back seat.
When I contacted Carl and explained he said take as much time as you need your car is safe and collect when you want and made my time so much easier .
Thanks Carl for everything and the car is a dream never smiled so much while driving lol
14 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Good morning Richard,
Thank you for your wonderful feedback. Firstly, please accept our condolences for your loss.
We’re delighted to hear Carl provided such exceptional support throughout your purchase and showed such understanding during a difficult time. It’s great to know he helped make the process easier for you and ensured everything was there when you were ready. We’re also thrilled to hear you’re loving your MINI Cooper S and that it’s putting a smile on your face every time you drive it.
Kind regards,
Dean
Our best buying experience ever ……
Our buying experience was excellent from beginning to end. It was so refreshing to have a sales executive who was knowledgeable, helpful and extremely patient in explaining all the tech on the new car. Kallum made sure we had all the necessary apps and system preferences set up to our liking. We wouldn’t hesitate to recommend York BMW Vertu.
14 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Hi N Fidler,
Thank you for your review. We're delighted to hear that your buying experience was excellent from beginning to end. It's wonderful to know that Kallum's knowledge, patience, and helpful approach made such a positive impression, particularly when explaining the technology and helping you set up the apps and preferences in your new car.
We really appreciate your recommendation and are pleased that the team at BMW York helped make the whole experience so enjoyable.
Kind regards,
Danielle
Fast service and pleasant experience
Fast service and pleasant experience
4 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Good afternoon,
Thank you for your feedback, it’s great to hear you received fast service and had such a pleasant experience.
Kind regards,
Dean
Great customer service from Tim
Great customer service from Tim, really happy with the car, brilliant all round!
31 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Virtu Mini York HIGHLY RECOMMEND
Harry Wilcockson was our contact to buy our mini. From start to finish including a full comprehensive and extremely patient handover, he could not have been more helpful. Some of the technology in the car was new to people in my age group and he made it easy. Explain it also patiently and took his time really finding us the right car. I’ve bought from Virtu in the past and now Virtu MINI.
I’ve tried with the dealerships, but they come nowhere near to the Care you are shown by this company, particularly the York companies. I wholeheartedly recommend Harry as a contact for anybody young to Old. I just think that this job is more to him than a career, it comes across as a vocation. He just wants you to have the right car to suit your family.
I hope his boss sees this because Harry strikes me is quite young which means he’s got a long way to go with this company providing the right people see just what a great representative of his company he is. In case you see this review Harry thank you so much for the handover of the mini and making what started off to be a difficult day a really good one and quite a fun one the drive on the way home. Thank you.
31 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Harry provided such a helpful and patient experience from start to finish, making sure you found the right car and felt confident with all of its features.
Your kind words about Harry's care, professionalism, and dedication are greatly appreciated, and we'll be sure to share your feedback with him and the management team. We're so pleased he was able to turn a difficult day into an enjoyable one.
Thank you for your recommendation, and we hope you enjoy your MINI for many years to come.
Many thanks,
Chloe
My whole experience was first class
My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right car for me and all guided by Cameron.He is without a doubt the best person I have had the pleasure of meeting and choosing a car. His passion for the Mini is so infectious and I found myself knowing that he would make sure I got the right model. I absolutely do have and the trust he’s built means I know I can pop back and it will be consistent. I think it will be difficult for me to move to another type of car in the future!
24 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Hi,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that your entire experience was first class from beginning to end.
It’s fantastic to know that even when arriving close to closing time, you were made to feel welcome and never rushed. We’re especially pleased that Cameron took the time to help you find the right car for your needs. Your comments about his passion for MINI, his knowledge, and the trust he built throughout the process are wonderful to read and truly reflect the customer experience we strive to provide.
Hearing that Cameron is the best person you’ve had the pleasure of dealing with when choosing a car is fantastic recognition, and we’re sure he’ll be delighted to receive your feedback. It’s also great to know that you feel confident returning to him for support in the future.
Thank you again for your kind words and support. We hope you enjoy every mile in your MINI for many years to come.
Kind regards,
Liza.
We had a great experience buying our…
We had a great experience buying our new car Jack Foster couldn’t have done anything more. He made the experience enjoyable and so easy he also kept in touch throughout.
24 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your wonderful feedback. We're delighted to hear that Jack made the experience of buying your new car enjoyable and easy, and that he kept in touch throughout the process.
Many thanks,
Chloe
All round a good experience
All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
23 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Hi Keith,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Vertu BMW York. It’s great to know you were kept informed throughout the purchase process and that everything went smoothly from start to finish.
We’ll be sure to pass on your kind feedback to Jack. Thank you for taking the time to share your experience, and we hope you enjoy your new BMW.
Kind regards,
Kerry
Very helpful staff and such a smooth…
Very helpful staff and such a smooth process thanks to great customer service.
21 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your kind review.
We are delighted to hear that you found our team so helpful and that the whole process was smooth from start to finish. Providing excellent customer service and making everything as straightforward and stress-free as possible is exactly what we aim for.
Thank you for choosing Vertu Motors. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent customer service.
Excellent customer service.
Very professional, non pushy..just what you need when buying a car! Thanks for making it an easy process Ben, much appreciated!
20 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your fantastic review.
We are delighted to hear that you received excellent customer service and found the experience both professional and relaxed. Buying a car is an important decision, and we firmly believe that customers should be given all the information they need in a friendly, supportive environment, without ever feeling pressured.
It is wonderful to know that Ben helped make the process easy and straightforward for you. His approachable manner and commitment to providing outstanding customer care are greatly valued, and we are sure he will be delighted to receive your kind feedback.
Thank you once again for taking the time to share your experience. We truly appreciate your support and hope you enjoy your new car for many years to come.
Kind regards,
Keith
New car pleasant experience
Very friendly and helpful. As an older person who has not done this before they made it very easy and explained everything simply and clearly
20 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your lovely review.
We are delighted to hear that you found our team so friendly and helpful throughout your experience with us. Buying a car can feel like a big step, especially if it is not something you have done before, so it is wonderful to know that our team took the time to make everything easy to understand and explained the process simply and clearly.
At Vertu, we believe that every customer should feel comfortable, supported, and completely in control, regardless of their experience. Ensuring there is no pressure and that all questions are answered thoroughly is a key part of the service we strive to provide every day.
Thank you once again for your kind feedback. It means a great deal to the team, and we are delighted that we could make your experience such a positive one.
Kind regards,
Keith
Carl was amazing!
Carl was great, made everything seamless and smooth. Listened to what I was after and showed me a mini that wasn’t out front. Constant communication throughout. Thanks so much!!
17 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Mark Howden at Vertu Mini York was…
Mark Howden at Vertu Mini York was first class!
No pressure sales, gave me all the information I needed to make an informed decision myself.
The whole team at Vertu Mini York were great.
17 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your fantastic feedback. We’re delighted to hear that Mark Howden provided such a first-class experience at Vertu MINI York.
It’s great to know that his no-pressure approach and clear, informative guidance helped you make a confident and informed decision. We’re also pleased to hear that the wider team contributed to such a positive experience.
I’ll be sure to pass on your kind words to Mark and the team.
Kind regards,
Matthew
Jack Nelson and Jack Bastow
Jack Nelson and Jack Bastow were very helpful, professional and reliable.
8 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your review. We're delighted to hear that Jack Nelson and Jack Bastow were helpful, professional and reliable throughout your experience. I'll be sure to pass on your kind feedback to them both.
Many thanks,
Chloe
Highly recommended
Professional, courteous and nothing was too much trouble. Highly recommended.
8 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Hi,
Thank you for your feedback.
It's great to hear that you found the team professional and courteous, and that nothing was too much trouble. We really appreciate your recommendation.
Kind regards,
Danielle
Trusted company
I found the whole process from start to finish of buying a car from Vertu, easy, relaxing, informative and looked after
15 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your wonderful feedback. We’re delighted to hear that the whole process of buying your car was easy, relaxing and informative from start to finish.
It’s great to know that you felt well looked after throughout your experience. We truly appreciate you choosing Vertu and taking the time to share your comments.
Kind regards,
Matthew
Cameron who is a member of the BMW…
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process.
Amazing experience and highly recommended.
They really go the extra mile.”
30 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your fantastic feedback. We’re delighted to hear that Cameron made your experience such a positive one with his expert advice, transparent approach and friendly service.
It’s great to know that you enjoyed a smooth, pressure-free journey throughout and felt the team went the extra mile. We truly appreciate your recommendation and will be sure to pass on your kind words to Cameron and the team at BMW York.
Kind regards,
Matthew
Svar från Vertu Motors - BMW York
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear you received great service from the team and found everyone friendly and approachable.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Great experience from walking through…
Great experience from walking through the door. I knew the car I wanted to look at and Tim took me through it in detail and ensured I had everything I needed. Top salesman and will definitely use again.
29 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - BMW York
Thank you for your kind words! We're delighted to hear you had a great experience and that Tim was able to provide all the information and support you needed. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗😊 Kind regards, Selina
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.