Considering changing my car and wanted to see what Geely had to offer. Great customer service from Simon who showed me all the available options then took me on a test drive, pointing out the diff... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Arrived 5pm after work to view a Lexus I'd seen online. Stood in the entrance for a good 10mins, ignored by several staff who all saw me waiting. At least 3 walked right past me, without acknowled... Se mer
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Simon Mills and Jamie Lowe were excellent. We had a terrible experience with the previous company especially the after sales. Simon has helped build the bridge to redemption with showing us the new Ge... Se mer
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Just collected a brand new (to me) car from Sytner Select Nottingham. What a fantastic facility, yes you could find car cheaper but it’s unlikely you would get better quality. Staff were fantastic (th... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Unit 1 Enterprise Way, NG2 1EN, Nottingham, Storbritannien
- 0115 934 1414
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service!
The customer service was absolutely brilliant! Denis helped me with the purchase of my fiat 500 and kept me updated and informed every step of the way even if there wasn’t much of an update to give. Would definitely recommend this to anyone looking to buy themselves a newer car
13 maj 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your glowing review, Liv! We are delighted to hear that you had a fantastic experience at Sytner Select Nottingham. Our team takes great pride in providing exceptional customer service, and we are thrilled that Denis was able to assist you with your purchase. We appreciate your recommendation and hope you enjoy your new Fiat 500. Thank you for choosing Sytner Select Nottingham.
Great fast service
I recently sold my car at Synter Select Nottingham and it was a great experience from start to finish. The staff were very helpful. A big thank you to Holly Scott for the excellent service and to all the other staff who were friendly and welcoming. I highly recommend them. It was actually quite a pleasant experience.
12 maj 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Valierkijus Kolosovas. We are delighted to hear that you had a great experience at Sytner Select Nottingham. Our team takes pride in providing excellent service to our customers, and we are glad that Holly Scott and the rest of our staff were able to assist you with selling your car. We appreciate your recommendation and are happy to know that you found the experience to be pleasant. Thank you for choosing Sytner Select Nottingham.
Excellent service
My partner and I bought a car recently, and Allen and Declan were brilliant. They were both friendly and professional and without the ‘hard sell’ (which we really dislike and have experienced at other showrooms).
My partner loses interest if he has to sit too long with paperwork. Both Allen and Declan really speeded up their elements of the process for us which we really appreciated.
Allen also kept us well informed between the sale and collection dates.
We would definitely buy from Sytner again, overall it was an enjoyable experience.
9 maj 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for taking the time to leave us a 5-star review, Sarita. We are delighted to hear that you and your partner had a positive experience at Sytner Select Nottingham. Our team takes pride in providing a friendly and professional service without the pressure of a hard sell. We are glad that Allen and Declan were able to make the process smooth and efficient for you. We appreciate your kind words and look forward to welcoming you back in the future.
Poor Experience
Unfortunately, my recent experience with Nottingham Sytner Select has been the most disappointing car buying process I’ve encountered to date. For context:
On April 18th, I paid a £99 reservation fee for a vehicle. From that point onward, I was forced to continuously chase the dealership for updates over a two-week period before being informed that the car was finally “ready.” Communication was poor throughout, and it was extremely difficult to get in touch with staff, who appeared disengaged and lacking in customer focus.
When I was eventually invited to collect the car, I was booked into the final slot of the day. The finance process was rushed, with staff insisting it had to be completed immediately due to the finance companies “closing soon,” warning that any delay would set things back further. I didn’t leave the dealership until 7:30 PM.
To make matters worse, the car was handed over without a fresh MOT — I was told I would need to return at a later date as they “didn’t have the time” to complete it that day.
During my drive home, I immediately noticed an issue: the car would not shift into third gear. Upon further inspection at home, I found that despite the dealership having stamped the service book to indicate a service had been carried out, the coolant level was below the minimum — a concerning oversight.
I returned the car the following morning. As of now, I have yet to receive any clear explanation regarding the missing coolant. I’ve also been informed the vehicle was sent to an external garage over a week ago, but the dealership has been unable to get an update on the repairs. The only reason I even have this information is because I’ve been following up myself — no one has proactively contacted me.
In summary, my experience with Nottingham Sytner Select has been extremely poor. The lack of communication, attention to detail, and customer care has left me frustrated and disappointed. Based on my experience, I would not recommend them to anyone seeking a professional or reliable service.
18 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Dear Samuel, We sincerely apologise for the disappointing experience you have described. It is clear that our communication and service standards fell well below your expectations, and for that we are truly sorry. We appreciate your feedback as it highlights areas requiring improvement. Your frustrations regarding the lack of updates, rushed process, and vehicle condition have been noted with utmost seriousness. Please be assured that we value your comments and regret any distress caused during your purchase. Kind regards, Nottingham Sytner Select Team
Good and prompt.
Bought my vehicle 3 years ago from Nottigham site, initially had a couple of problems which were fixed promptly to my satisfaction. Signed up for MoT for life when purchased and have just had it's 3rd MoT which was done within the hour. Service was prompt and curtious.
2 maj 2025
Svar från Sytner Group - Sytner Select Nottingham
Thank you for taking the time to leave us a 5-star review, Tony. We are delighted to hear that you have been a satisfied customer for the past 3 years. We apologize for any initial problems you may have experienced, but we are glad that they were promptly resolved to your satisfaction. Our team at Sytner Select Nottingham takes pride in providing efficient and courteous service, and we are pleased to hear that your recent MoT was completed within the hour. Thank you for choosing us and for being a part of our MoT for life program. We look forward to continuing to serve you in the future.
Best car sales people around Jordan…
Best car sales people around Jordan Wainwright and Hannah Daynes wouldn't go anywhere else number 1 service
2 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your glowing review, Jordan! We are delighted to hear that you had such a positive experience with our team at Sytner Select Nottingham. It is our top priority to provide exceptional service to our customers, and we are thrilled that Jordan Wainwright and Hannah Daynes were able to exceed your expectations. We truly appreciate your loyalty and look forward to continuing to provide you with the number one service you deserve. Thank you for choosing Sytner Select Nottingham.
I just wanted to express my gratitude…
I just wanted to express my gratitude to Knate and Hannah at Sytner Select. They provided such a fantastic experience during my enquiries! Knate was super helpful and knowledgeable, answering all my questions with patience. Hannah made the whole process so easy and enjoyable, ensuring everything was clear and straightforward. Their friendly attitudes and dedication to customer service truly stood out & it’s refreshing to hear people speak about their job with such passion. I can't recommend Sytner Select enough! Thanks again, Knate and Hannah.
18 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Dear Madison Elliott, Thank you for taking the time to leave such a glowing review for Sytner Select Nottingham. We are delighted to hear that Knate and Hannah provided you with a fantastic experience during your enquiries. It is wonderful to know that Knate's knowledge and patience, as well as Hannah's efficiency and friendliness, made the process easy and enjoyable for you. We are proud to have such dedicated and passionate team members who truly care about providing excellent customer service. Thank you for recommending Sytner Select and we hope to see you again in the future. Best regards, Sytner Select Nottingham
Jack and Hannah are awesome!
I recently purchased a car and my salesman was Jack and I had a great overall experience. The process was smooth from start to finish. The staff was knowledgeable, patient, and not pushy, which made me feel comfortable and confident in my decision. They answered all my questions clearly. Even when I drove off and encountered a problem they helped me instantly. I’d definitely recommend this place to anyone in the market for a used car. Great service, transparency, and professionalism made all the difference. Hannah also was great dealing with the finance side of the sale! Thank you
30 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Zack. We are delighted to hear that you had a great experience at Sytner Select Nottingham. Our team takes pride in providing knowledgeable and patient service without being pushy. We are glad that you felt comfortable and confident in your decision. It is our pleasure to assist you with any questions or concerns you may have. We appreciate your recommendation and are happy to have helped you with your car purchase. Thank you for choosing us.
Service was fantastic from start to…
Service was fantastic from start to finish, Knate and Hannah really helped make the process smooth and was very informative. Thank you!
29 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your glowing 5-star review, Rhiannon! We are delighted to hear that you had a fantastic experience at Sytner Select Nottingham. Our team, led by Knate and Hannah, is dedicated to providing exceptional service and making the car-buying process as smooth as possible. We are glad to hear that they were able to assist you and provide informative guidance. Thank you for choosing Sytner Select Nottingham, and we hope to see you again in the future.
Knate and Hannah
Took delivery of my VW polo last week & I could not be happier with it. After not buying a new car for a few years I was reluctant about going into a car dealer shop. Knate and Hannah looked after me and spoke me through everything not pushy just genuinely nice people. They got the car ready in a couple of days and helped me with my part exchange. Thanks both
29 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for taking the time to leave us a 5-star review, Kerry! We are delighted to hear that you are happy with your new VW Polo and that our team, Knate and Hannah, provided you with a positive experience. We understand that buying a new car can be daunting, but we strive to make the process as smooth and stress-free as possible. We appreciate your kind words and we hope you enjoy your new car for years to come. Thank you for choosing Sytner Select Nottingham.
Mileage Discrepancy, Damaged Alloys, condescending staff
Yesterday I bought a white BMW 3 series 2019 plate. The presale customer service was excellent however it’s been downhill since then. The car was advertised with 41000 miles but when I took the car home I realised the actual mileage was 50010 and I only done a 100 mile journey to bring the car home. There was some damage on the vehicle I was informed about however the pictures I received didn’t highlight the extent of the damage and I was assured the alloys would be refurbished however they wasn’t done properly (scratch on the rear driver side wheel). When I brought this to the attention of Hannah I was told ‘if I didn’t buy the car some else will.’ Which I found to be rude and condescending. The car was given to me with next to no petrol and barely made it to the petrol station. I haven’t needed to use the after sales team yet so I cannot comment on their after sales customer service.
Based on the mileage discrepancies and being let down with the quality of the alloys and Hannah’s comment about if I don’t buy the car someone else will, I do not encourage anyone to use this dealership. Not the experience I was expecting when purchasing a £20k car.
28 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for bringing this to our attention, Dillon. We apologise for any inconvenience caused by the discrepancies in mileage and the condition of the alloys. We pride ourselves on providing excellent customer service and we are disappointed to hear that your experience did not meet your expectations. We would like to invite you to contact our Head of Business, John Knowles, at johnknowles@sytner.co.uk to discuss this matter further. Thank you for your feedback.
Excellent service from all the team…
Excellent service from all the team from start to finish, will certainly be returning in the future
29 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Leanne. We are delighted to hear that you had an excellent experience with our team at Sytner Select Nottingham. Our goal is to provide top-notch service to all our customers, and we are thrilled to know that we have met your expectations. We look forward to welcoming you back in the future and continuing to provide you with exceptional service. Thank you for choosing Sytner Select Nottingham.
Fantastic
Allen was fantastic. This is my first car and he and Declan and Lisa were fantastic from start to finish and so reassuring.
29 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your glowing 5-star review of Sytner Select Nottingham, InPost. We are delighted to hear that Allen, Declan, and Lisa provided you with exceptional service throughout your car buying experience. As a dealership, we take great pride in ensuring our customers feel reassured and well taken care of. We appreciate your kind words and are thrilled to have been a part of your first car purchase. Thank you for choosing Sytner Select Nottingham. We hope to see you again in the future.
Very helpful staff
Very helpful staff, kept us informed throughout the hole process, would recommend
28 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Archie. We are delighted to hear that our staff at Sytner Select Nottingham were helpful and kept you informed throughout the process. It is our goal to provide excellent customer service and we are glad to know that we have met your expectations. We appreciate your recommendation and hope to have the opportunity to assist you again in the future. Thank you for choosing Sytner Select Nottingham.
Allen was very polite and respectful…
Allen was very polite and respectful when dealing with dad's purchase. Offered us a great deal and was mindful to point out all relevant information about the car and its suitability. Would absolutely recommend Allen and Sytner to friends and family.
28 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Alison. We are delighted to hear that Allen provided you and your father with a positive experience at Sytner Select Nottingham. Our team takes great pride in offering exceptional service and finding the perfect car for our customers. We are glad that Allen was able to assist you in making an informed decision and we appreciate your recommendation to friends and family. We look forward to welcoming you back to our dealership in the future. Thank you for choosing Sytner Select Nottingham.
Excellent Service
Recently purchased my wife a new car from Sytner select in Nottingham and the whole experience was excellent and the advisor Simon was absolutely brilliant, couldn’t recommend them enough
27 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for taking the time to leave such a positive review for Sytner Select Nottingham. We are delighted to hear that your experience with us was excellent and that our advisor Simon provided exceptional service. We pride ourselves on delivering top-notch customer service and it is an honour to receive such positive feedback. We hope your wife is enjoying her new car and we look forward to welcoming you back in the future. Thank you for choosing Sytner Select Nottingham.
Great efficient service
Simon and Ashley made the whole experience simple and straightforward. Very happy with my new car.
25 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Carolyn. We are delighted to hear that Simon and Ashley provided you with a simple and straightforward experience at Sytner Select Nottingham. We take pride in ensuring our customers are happy with their new car and we are glad to have met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Select Nottingham.
Jess and Jamie were wonderful
Jess and Jamie were wonderful, very attentive
25 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Jemi Maliyil. We are delighted to hear that Jess and Jamie provided you with excellent service at Sytner Select Nottingham. Our team takes great pride in being attentive to our customers' needs and ensuring a positive experience. We appreciate your recognition of their efforts. It is our honour to have you as a satisfied customer and we hope to continue providing you with exceptional service in the future. Thank you for choosing Sytner Select Nottingham.
Simon was very helpful all the way…
Simon was very helpful all the way through. Well presented and easy process. Very pleased to head away with a car - cheers Simon!
23 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your kind words, Ben. We are delighted to hear that Simon provided you with excellent service and made the car buying process easy and enjoyable for you. Our team at Sytner Select Nottingham takes great pride in presenting our vehicles in top condition and ensuring a smooth experience for our customers. We are honoured to have earned your satisfaction and we hope you enjoy your new car. Thank you for choosing us and we look forward to serving you again in the future.
Very slick car purchase
Very slick car purchase. Jack was very friendly and helpful.
16 april 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Nottingham
Thank you for your positive review, Paula. We are delighted to hear that your car purchase experience at Sytner Select Nottingham was smooth and efficient. Our team takes pride in providing friendly and helpful service to all our customers, and we are glad that Jack was able to assist you. We appreciate your feedback and hope to see you again in the future. Thank you for choosing Sytner Select Nottingham.
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