since I bought my Innopet comfort air stroller from another company 5 years ago, who are no longer in business, and I've finally needed spare parts & have been delighted with Silver Circle Pets servic... Se mer
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The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Se mer
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Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Se mer
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Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Se mer
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Företagsinformation
Skrivet av företaget
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Kontaktuppgifter
London, Storbritannien
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,5
Utmärkt
92 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Silver Circle Pets
Hello.
Thank you for your recommendation, we appreciate it and we’re so glad to hear that you received satisfactory service.
We hope your pet stroller serves you well.
If you ever need any assistance or accessories for your stroller, please don’t hesitate to contact us.
Best regards
Silver Circle Pets
Svar från Silver Circle Pets
Hello.
Thank you for taking the time to leave feedback and add to our social proof. We’re so glad that your dog prams lived up to expectations and that we were able to get it to you quickly.
We’re only an email away if you need any support or have any questions.
Best Regards
Silver Circle Pets
This company took payment for the dog…
This company took payment for the dog pram I ordered but did not tell me the item was not in stock. I had to email to find out that they come from abroad and it would probably be another week or so. Not good! I should have been told right at the beginning since I needed it urgently as my dog had just had hip surgery. They don't even monitor their emails and you can't ring anyone! Won't be ordering from them again. The pram did arrive eventually and is good.
19 juli 2024
Svar från Silver Circle Pets
Hello Karen,
Thank you for your review.
We’re sorry to hear that you were not completely satisfied with our service. We strive for customer satisfaction and we fell short in your case, we apologise.
To address your points:
Communication: We informed you at our earliest opportunity that the particular model you chose was out of stock in our UK warehouse and wasn’t available anywhere else in the country. However, it was available in our European warehouse, and we had the item shipped to you as soon as possible. We were unaware of your urgent need since it wasn’t noted in your order.
In such cases, we’ll aim to communicate this earlier.
Email Monitoring: We do monitor our emails and responded to your first email within 24 hours, in line with our policy. Your second email, sent the same day at 9:03pm, was outside of business hours, which was explained in our reply.
Phone Support: Many businesses don’t have a phone number. This is to ensure a paper trail of communications. This helps avoid any misunderstandings or false claims, such as we don’t monitor our emails.
We’re pleased to hear that you received the dog pram and hope that it serves you and your dog well during their recovery.
Thank you for your feedback, we’ll use it to improve our service.
Best regards,
Silver Circle Pets
110% service absolutely excellent
110% service absolutely excellent, my wheel arrived faulty but a new one was quickly sourced and sent out and kept informed all the way
17 juli 2024
Svar från Silver Circle Pets
Hello.
Thank you so much for your brilliant review!
We’re thrilled to hear that you had an excellent experience with our team and our service. We apologise that your initial wheel had a manufacturing defect, but we’re glad we could quickly resolve it for you and get you a further replacement sent out to enable you to use your pet stroller again.
Should you need any further parts then please don’t hesitate to contact us. Even if it’s a part that we don’t list, we’ll make enquiries to try and source it for you.
Best regards,
Silver Circle Pets
Give your pet a treat !
Extremely well made product ! Quality materials and precision engineering , makes assembling and disassembling a breeze !
Very prompt delivery, my buggy arrived well before estimated delivery time !
4 juni 2024
Svar från Silver Circle Pets
Hello Olli.
Thank you for such a glowing review, it means everything to us and we appreciate it a lot.
We’re super glad that you found the quality of the product to be impressive and assembly of it was easy.
Glad we could get this dispatched to you promptly.
If you ever need anything else, we’re just an email away.
Enjoy!
Best Regards
Customer Services
SCP
Very good service from start too finish…
Very good service from start too finish kept in touch all the way through cant fault them.
4 juni 2024
Svar från Silver Circle Pets
Hello Robert.
Thank you for your review, we appreciate you leaving feedback.
We’re thrilled to hear you’re pleased with our service.
Customer satisfaction is our priority.
If you need anything else in the future, please don’t hesitate to contact us.
Best Regards
Silver Circle Pets
Legit products and customer service, grifty website
Despite the sham awards on their sus looking site, I actually got a legit product for a good price. They did sell me a colour that was out of stock, but they quickly rectified it. Brilliant customer service.
31 maj 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Otto.
Thank you for your review. Coupled with this very Trustpilot, which is displayed on our site, further adds to our social proof that we are a legitimate a business with legitimate awards recognising the hard work involved in creating and managing our e-commerce website.
To clarify, we didn’t ‘sell’ you any out-of-stock products. You landed on one of our brand’s product collection pages and happened to select and complete checkout for a product with variants that were unknowingly out of stock. We assure you that we never intend to mislead our customers and value transparency. Our terms of purchase and order process, linked on each product page, explain that your bank pre-authorises payment, but no payment is taken until delivery is confirmed.
We’re glad you’re happy with your product and service, and we are here to help if you need anything else.
Best regards,
Silver Circle Pets
Replacement wheel for stroller
Ordered replacement front wheel for dog stroller. Arrived quickly and v easy to fit and saved having to buy a new stroller when it was just the wheel that needed replacing.
8 maj 2024
Svar från Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate you taking the time to leave us a review.
We’re glad we could provide value to you and that your ordered arrived quickly. Should you need any other replacement parts that you can’t find listed in our store, then please don’t hesitate to enquire and we will try to source what you require.
Best Regards
Silver Circle Pets
Dog buggy basket
I needed replacement basket for under my dog buggy.
This fitted perfectly, arrived quickly. Very pleased.
12 april 2024
Svar från Silver Circle Pets
Hi there.
Thank you for taking the time to leave us a review, we appreciate it!
We’re glad to hear your item is exactly what you were looking for. Should you need anything else, we’re just a message away.
Best Regards
Silver Circle Pets
Fab customer service
Fab customer service. They answered any questions I had and my PramSled arrived quickly and I love it. Just what I needed because of all the constant rain. I originally bought it for my dog stroller, but then my daughter announced she was pregnant so I will be able to use it with my grandchild's pram too.
7 februari 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Susan.
Thank you ever so much for your kind words, we appreciate you taking the time to share your feedback. We always strive to provide the best customer service, so we’re thrilled to hear you’re happy with the level you received.
We believe the PramSled is such a great innovation so we’re glad to hear you’re happy with your product.
Congratulations on your news!
We hope you and your dog enjoy many an adventure with your grandchild.
We’re only a message away should you need anything else.
Best Regards
Silver Circle Pets
Svar från Silver Circle Pets
Hello Clare.
Thank you ever so much for your kind review. We’re really grateful of this, and we’re thrilled to hear your order was quickly received and the product is satisfactory.
If you need any further assistance we’re just an email or live chat away.
Best Regards
Silver Circle Pets
Ibiyaya 5-in-1 pet stroller
The ordered item arrived very quickly and was as described. Communication with the company was excellent. I bought the stroller to make trips to the vet easier. Having arthritis and a heavy cat (and still growing) a 15 mins walk became a painful, 30 mins walk. The stroller is very easy to unfold/fold up and light in weight. The carrier is easy to attach. I like the many options for use available, but only used stroller so far. My cat is happy once in the carrier and seems comfortable. Only downside is getting him in and out, as due to construction, the opening does not fully open to bottom of carrier. Overall, I am very happy with my purchase. It provides everything I was looking for.
6 mars 2024
Svar från Silver Circle Pets
Hello.
Firstly I’d like to apologise for the late response, this review slipped past us in the inbox.
Thank you for such a wonderful review. We’re pleased to hear that you were satisfied with our service, we strive for world-class customer service. We’re super glad to hear that the Ibiyaya 5-in-1 pet stroller is able to cater to everything you require from it.
If you ever need further assistance or have any questions, feel free to reach out to us.
Best Regards
Silver Circle Pets
Innopet mattress cover
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock. Would highly recommend and definitely use again. Product is just what we needed for our dog buggy and the cover is lovely and soft for our dog to lie on as she recovers from her spinal surgery
6 oktober 2023
Svar från Silver Circle Pets
Hello Annabel,
What a wonderful review; thank you so much for taking the time to write it!
It’s reassuring to know that you received your items safely and securely. Now that we know it is possible to deliver to your region, we’d be more than happy to do so again should you require any further items in the future, as long as it makes financial sense for you.
We wish your pup the most comfortable and swift recovery. If you’d like any more assistance in the future, please don’t hesitate to contact us.
Best Regards,
Silver Circle Pets
Svar från Silver Circle Pets
Hello. Thank you for your kind words! We’re glad to hear you had a good experience and that your product meets the requirements. If you ever need anything else or have any questions, please don’t hesitate to contact us.
Best Regards
Silver Circle Pets
This company really cares for its customers.
Customer service was excellent, they took time to fully answer my questions about the dog back pack and reassured me about returns etc. They told me of arrival times and advised me of the next shipment etc. I felt fully informed and confident with this company. It arrived within a few days.
The product itself is the ‘denim fun dog back pack’ for small dogs and is of excellent quality, extremely well made and sturdy zips and clips and strong fabric etc.The solid base and soft removable cushion means it’s like sitting on the floor for my dog and she can thus sit comfortably for the short periods that she may need to go in the pack such as on short bike rides.
This is a great product from a very good company.
17 juli 2023
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Heidi,
Firstly, we would like to apologise for the length of time it has taken to reply to your review; we were never notified of this.
Secondly, thank you so very much for your wonderful and very informative review! We genuinely appreciate you taking your time to leave us this feedback. We're thrilled that you think highly of our customer service. It is something we pride ourselves on, and we aim to provide our customers with as much information as we can. It's excellent to hear that your chosen product has been well received, and your dog is enjoying their newfound adventures in the pet carrier. We wish you many happy travels together.
Best Regards,
Silver Circle Pets
Very easty to assemble
Very easty to assemble, looks good, and my two shih tzu love it to, and thats most important, thank you
18 juni 2023
Svar från Silver Circle Pets
Hello Leslie.
Thank you for your positive review! We’re delighted to hear that you found the dog stroller easy to assemble and that it looks good. It’s even better to know that your two Shih-Tzus love it – their comfort and enjoyment are indeed important to us. We appreciate your feedback and hope your furry friends continue to enjoy their strolling adventures!
Best Regards
Silver Circle Pets
Absolutely brilliant service and…
Absolutely brilliant service and communication when my order was found to be out of stock , they immediately offered a small discount and were quick to respond throughout as I had been victim of scamming before, the team were very sympathetic and were able to alleviate my fears around this situation.So pleased with the dog stroller I received. They went out of their way to update me on expected delivery dates, which is rare. Thank you
21 juni 2023
Svar från Silver Circle Pets
Good morning Zoe.
Thank you so much for taking the time to share your experience with our service on Trustpilot. We really appreciate your kind words and are thrilled to hear your thoughts on your experience with us.
We understand the scepticism around online ordering, which is why try our best to remove this with services such as TrustPilot and Trust.IO in place.
Thanks to your feedback, we’ve implemented some more marks of trust in our new website design coming very soon.
Customer service is of utmost importance to us and we’re pleased to hear our small gesture was appreciated.
We’d like to thank you for your patience in your short delay in receiving your dog stroller. We’re so happy to hear it was worth the wait, they are excellent items and we love to hear people are enjoying their experience with them. We hope you and your dog have many an improved and happy adventures together.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here to help.
Thank you for choosing us as your trusted partner for your pet-related needs.
Best regards,
Silver Stork
Amazing company
I cannot praise this company up enough for their help and assistance in choosing the most suitable front wheels for our dog. They were quick to respond to my emails and sorted any issues out that we had concerning the size of our dog.
Would definitely recommend and use again. Amazing customer service and brilliant product.
5 juni 2023
Svar från Silver Circle Pets
Good morning Tanya.
Thank you so much for taking the time to leave such an outstanding review.
It is very much appreciated!
We’re thrilled to hear that our customer service has stood out for you.
We’d also like to thank you for your patience while we found the most suitable solutions for you.
It’s wonderful to see the wheelchair has given your dog a new lease of life. We hope he enjoys his new adventures.
It has been a pleasure to serve you.
Should you have any further questions or need assistance, please don’t hesitate to reach out.
Regards
Silver Stork
Excellent service thank you
3 juni 2023
Svar från Silver Circle Pets
Good evening Molly & Charley.
Thank you for your kind words and taking the time to leave us a review.
Customer feedback is important to us and we’re super happy to read that you’ve had a good experience buying from us!
We hope your adventures are back in full swing now that your wheel is fixed.
Thanks for stopping by, we hope to serve you again in the future.
Regards
Silver Stork
Fantastic customer service
Fantastic customer service, I would say the best customer service I have had in a long time, kept me up to date on progress of my order and super quick responses. Would highly recommend a++++++ thank you.
14 juni 2023
Svar från Silver Circle Pets
Hello Nicola.
Thank you so much for taking the time to share your experience with us! You’ve truly made our day. We are thrilled to hear that our customer service gave you a positive shopping experience. Customer service and responding promptly is a top priority for us, and we are glad to know that it made a difference for you.
Your kind recommendation means the world to us, and we appreciate your trust in shopping with us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again, and we look forward to serving you in the future!
Kind Regards
Silver Stork
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