since I bought my Innopet comfort air stroller from another company 5 years ago, who are no longer in business, and I've finally needed spare parts & have been delighted with Silver Circle Pets servic... Se mer
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The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Se mer
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Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Se mer
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Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Se mer
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Företagsinformation
Skrivet av företaget
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Kontaktuppgifter
London, Storbritannien
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,5
Utmärkt
92 omdömen
Har besvarat 100 % av sina negativa omdömen
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Replacement fabric cover Innopet Sporty Deluxe
I ordered a replacement fabric cover for my Innopet Sporty Deluxe stroller which was originally purchased from another supplier in UK. The zips of the original cover never seemed to work properly from the start and failed just a few days after the 1 year guarantee. This replacement cover feels better from the start and the zips are working well. I did contact the original company to enquire about a replacement cover but they never responded. Silver Circle Pets
responded within 1 day and were extremely helpful and polite. Whenever I emailed to check for updates on the stock coming from Innopet they responded promptly. I would therefore shop with them again and recommend them over other UK suppliers of the Innopet Sport Deluxe. Thank you!
24 januari 2025
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hey there.
We’re so pleased to hear that you’re happy with your new replacement cover.
It is unfortunate that your original cover failed and we hope that your replacement serves you well for the future.
Customer service is important to us, so we’re glad that you found our communication satisfactory.
It’s great to know that you would choose to shop with us again and hope to be able to provide any other replacement parts you may need in the future.
Best regards
Customer Services
Innopet comfort stroller rain cover.
Received the rain over for my Innopet Comfort stroller, was disappointed that it didn’t come in some kind of case/ wallet to protect it when not in use. I haven’t used this item as yet due to snow & strong winds hence the low rating.
8 januari 2025
Svar från Silver Circle Pets
Hey there.
We’re sorry to hear of your disappointment in the product you ordered but hope that it serves you well.
Since the product page only pictures and describes a rain cover, there seems to be a misunderstanding that the rain cover comes with a bag too.
However, last week we launched our own rain cover carry bag, for this very situation, which you can find here:
https://silvercirclepets.co.uk/products/silver-circle-pets-rain-cover-storage-bag
Though your review feels like more of a product review than a service review, we encourage you to leave product feedback on the product page via the invite sent out for that purpose, we also thank you for your feedback.
Best regards
Customer Services
Happy customer
Fast service. Kept me informed re. ordering/delivery process. Did not need the item as obtained for free from the manufacturer through warranty but swift refund process. I would revisit Silver Circle Pets in the future and recommend it.
18 december 2024
Svar från Silver Circle Pets
Hello Karen.
Thank you for sharing your experience with us.
Glad that you managed to get sorted with your warranty replacement and that you were satisfied with our returns process.
Should you ever need any other assistance with your Petique pet stroller, we’re only an email away.
Best regards
Customer Services
Svar från Silver Circle Pets
Hello.
Thank you for sharing your positive experience with us.
We’re so glad we could get this item out to you ahead of the expected time.
We’re only an email away should you need any further assistance.
Best Regards
Customer Services
Great follow up on my order.
26 november 2024
Svar från Silver Circle Pets
Hello Isadora.
Thank you kindly for your recommendation, we appreciate your feedback.
We’re so pleased that your order reached you quickly.
Here to help if you need anything else.
Best Regards
Silver Circle Pets
I don't no how long you got to wait for…
I don't no how long you got to wait for other peoples mistakes in warehouse but still haven't received my missing two raincovers paid in full for city hopper
26 november 2024
Svar från Silver Circle Pets
Hello Nicola,
I’m sorry to hear that you only received part of your order. Especially as the warehouse had been instructed to send out the rest of your items.
We weren’t aware that you hadn’t received the rest of your order until we received your message.
However, as noted in our email auto-reply, our customer service team isn’t available at 6:30 p.m. on a Sunday, and the warehouse is also closed on weekends.
Although the warehouse didn’t offer an explanation for the delay, they apologised for their mistake and any inconvenience caused and have sent the remaining items.
Best Regards
Silver Circle Pets
Ordered new wheel for dogs stroller
Ordered new wheel for dogs stroller, no problems at all
20 november 2024
Svar från Silver Circle Pets
Hello.
Thank you for your feedback.
We’re glad to hear that the new wheel arrived in a timely manner to allow you to get back on your travels.
Please don’t hesitate to contact us if you have any further queries.
Best Regards
Silver Circle Pets
Innopet cozy stroller
Excellent experience dealing with Silver Pets. The information on website was very informative which helped my decide on my purchase. Price was competitive and delivery was quick.
I am delighted with the innopet cozy stroller it is superb quality, easy to fold away and ideal for my two toy poodles.
Highly recommend Silver Pets
29 oktober 2024
Svar från Silver Circle Pets
Hello.
Thank you so much for your informative review!
We’re thrilled to hear that your experience was a smooth one and that our content helped guide you to your chosen stroller.
We’re always trying to put out informative content to help our customers.
It’s fantastic to know that the Innopet Cozy stroller is a perfect fit for your two toy poodles! I hope they enjoy their ride.
We believe in maintaining fair pricing in line with the recommended retail price (RRP) to preserve the integrity and reputation of the brands we offer.
If there’s any questions you have that you’d like us to answer, please don’t hesitate to send us an email - perhaps we can explain it in an article for you.
Best Regards
Silver Circle Pets
Svar från Silver Circle Pets
Hi there.
Thank you for your review.
We’re so pleased to hear you were happy with both our service and products. Our goal is to provide the best products along with great customer service. If there’s anything else you need, please don’t hesitate to get in touch.
Best Regards
Silver Circle Pets
Great company will definitely buy…
Great company will definitely buy again. Products are very good quality and friendly customer service
17 oktober 2024
Svar från Silver Circle Pets
Hello.
Thank you for your feedback, we’re thrilled to hear that you had a positive experience with your product and customer journey with us.
We welcome your return and are always on the look for innovative products to add to our store, so perhaps we’ll have something new for you upon your return.
Best Regards
Silver Circle Pets
Svar från Silver Circle Pets
Hi there.
Thank you for leaving us your feedback.
We’re so glad to hear of your positive experience using our store.
Glad we could help facilitate your needs for the Petique tow bar.
You know where to find us should you require anything for your pet needs.
Best Regards
Silver Circle Pets
Exceptional customer service
Exceptional customer service. I thought one of the wheels of the Petique Apollo Pet Stroller was faulty. I contacted Customer Service who provided guidance and after trying again the wheel was fine.
17 oktober 2024
Svar från Silver Circle Pets
Hello.
Thank you so much for your kind review! We’re so glad to hear that our team could help you resolve the issue with your Petique Apollo Pet Stroller. Providing top customer service is our priority, and it’s great to know that we could help. If you ever need further support, we’re always here to help.
Enjoy the stroller, and thanks for choosing Silver Circle Pets!
Best Regards
Misleading website and poor service
I recently purchased a large pushchair for my dog who only has a few weeks to live.
I wanted to give him as much outdoor time as possible.
When purchasing the website said 'in Stock' and 'Free Delivery' and I also emailed the company immediately to explain the urgency and the situation. It was only days later that I found out that the pushchair was actually being shipped from The Netherlands, so what I thought would take a couple of days ending up taking 9 days - which obviously ate into my dogs time considerably.
I was then contacted on day 5 by UPS and told that I was also expected to pay an additional customs charge of £62 before I would receive the item.
The only mention of this was a note at the end of many pages on the website saying 'DDU to be paid' - misleading if you do not deal with customs and have no idea what this means - especially as there was no mention of it even coming from outside the UK.
This was a very disappointing shopping experience overall and in hindsight I should have just purchased from Amazon and received it the next day!
7 oktober 2024
Svar från Silver Circle Pets
Hello.
First and foremost, I wish you comfort at this difficult time with your dog.
I’m sorry to hear of your disappointment, this isn’t the service we aim to provide.
As such, each product has a sole page, where all information and required delivery terms are explicitly stated in plain language, and expands in full detail on this.
As was communicated to you at the time, your order was processed with urgency, though we are unable to expedite orders.
Furthermore, as stated in our FAQ, which was also provided to you in our correspondence, we utilise warehouses across Europe.
The delivery time frame is clearly indicated on the product page, stating 7 to 10 days for delivery. Your order was provided with free delivery and delivered within this time frame.
We will use your feedback to improve in ways that may be possible.
Best Regards
Customer Services
Silver Circle Pets
Really disappointed
Really disappointed - no beds received despite being in stock! Assured beds would be with us and 5 days later not even with Royal Mail - tracking provided and no goods dispatched .. email apologising and stating they “should” be with us soon ,,. But can’t expedite - can’t speak with anyone and had medical appt hence need for the beds for our pup .. assured .. not impresssed - not impressed was recommended the company and seems - also from previous reviews items may not actually be available!!!
Update; items left in garden all weekend as arrived too late despite Nico advising Monday that they would be there within 48 hours for Thursday - they arrived Saturday - two days too late … they were waiting for the “dispatcher” Of the products .. to send them!
I was under the impression they are “in stock” and sent by silver circle pets … it seems not!
I now need to return £130 of items as we had to source alternatives last minute .. but have to request via a dedicated link which takes you to the shop app and now have to wait for them to approve the return before returning at my own cost - items packaged separately so two costs to return .. I wouldn’t recommend this at all - it is complicated - convoluted - items it seems come from different sources and not silver circle and communications are sporadic if at all .. on top of that there is no phone number or way of communicating with the store!
16 oktober 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello.
I’m very sorry to hear of your current medical situation.
However, the delivery time for your order, as stated on the product page, is up to 10 days. According to the Royal Mail tracking information, your dispatched order was delivered on the 9th day, which is within the expected timeframe.
As mentioned in our FAQ, which was included in our response to your email inquiry, we are unfortunately unable to expedite any orders.
However, the order still arrived ahead of the timeframe indicated on the product page, which is there to help manage expectations.
We’re sorry to hear of your dissatisfaction of the returns process, but it is part of your secure customer account. Our returns policy is in-line with The Consumer Contract Regulations and your refund has been issued.
Lastly, we provide multiple ways for customers to contact us.
Best Regards
Customer Services
Silver Circle Pets
innopet dog stroller
I purchased the innopet premium cozy air dog stroller and mattress cover.
The customer service I received was excellent. They answered my questions quickly, kept me updated and couldn't have been more helpful and friendly. Very happy with products and would purchase from silvercirclepets again.
8 augusti 2024
Svar från Silver Circle Pets
Hello Ruth.
Thank you for your feedback.
We’re glad to hear that you’ve managed to secure yourself an InnoPet Premium Cozy as these are soon to be discontinued.
I’m pleased that we could answer your queries and deliver your products in a timely manner.
Thank you for choosing to shop with us.
Best Regards
Customer Services
No order received
Unfortunately, the order has never been received. Almost a month since ordered two beds from this store and it's still a mystery when the order will be delivered. The company keep sending a link for tracking with UPS where the status of the shipment hasn't been charged for a while. Contacted UPS and they confirmed that they have no parcel to be sent with provided tracking number.
The Silver Circle Pets team has managed to resolve the issue by cancelling the order and arranging a refund. I wish it could be a different experience but overall, the seller provided all the necessary support.
7 oktober 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Olesya.
I understand your frustration with your order and we share this feeling too.
You asked for updates and so we subscribed you to automated shipment updates, which shows that there is a parcel sent.
However, the unforeseeable happened and UPS confirmed that they have lost the order.
I’m sorry that this has happened to your order.
As a result of the claim against UPS, your order will be refunded.
Best Regards
Silver Circle Pets
Hello Olesya.
In response to your edited review:
Thank you for your updated experience, we appreciate your proactive approach.
We're sorry that the order was never found. We've since checked the tracking and the courier never did manage to find their lost items, which resulted in a claim against them.
We always seek to resolve issues as quickly as possible and are pleased that we could reach a satisfactory conclusion to this.
As a result of this experience, we've partnered with Route, a package protection solution available at checkout, to help prevent similar issues in the future.
We hope that you would consider shopping with us again in the future and will ensure that a welcome discount code is manually applied to your next order.
Best Regards
Silver Circle Pets
Quick delivery
Quick delivery. The pet carrier that I purchased was exactly as described and shown in photos. Easy to purchase from this company.
5 augusti 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hi there.
Thank you for the feedback, we appreciate it!
Glad we could help and that your buying journey with us was smooth.
We hope the pet carrier serves you well.
If you need any further assistance, please don’t hesitate to contact us.
Best Regards
Silver Circle Pets
Brilliant service and shopping…
Brilliant service and shopping experience. I required a wheelchair quickly for our pooch and was delighted to receive a 10% new customer subscription discount. I was even more delighted that it arrived sooner than the expected delivery date. Wheelchair is brilliant and my pooch can now get back onto the road to recovery.
6 augusti 2024
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hi there.
Thank you so much for taking the time to leave us a review.
We’re so glad your experience was a positive one and that the wheelchair was delivered quickly.
We’re glad to hear that your furry friend has their means of mobility back and wish them the best of recoveries.
Best Regards
Silver Circle Pets
Spare wheel for pram delivered swiftly
Spare wheel for pram delivered swiftly. Ordered a second one just on case.
31 juli 2024
Svar från Silver Circle Pets
Hi there. Thank you for your feedback - we’re very happy to hear that you had a positive experience and we’re glad we could get this item to you in good time.
Should you need any other replacement parts that aren’t listed on our store, please just let us know and we’ll try our best to source this for you.
Best Regards
Silver Circle Pets
Great experience fast delivery even was…helpful
Great experience fast delivery even was able to add to my order
30 juli 2024
Svar från Silver Circle Pets
Hi there.
Thank you for taking the time to leave us a review, we appreciate it.
Thank you for your speed in notifying us of amendments to your order, we’re glad we could make this possible before it was dispatched.
We’re only a message away should you need any further help.
Best Regards
Silver Circle Pets
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