since I bought my Innopet comfort air stroller from another company 5 years ago, who are no longer in business, and I've finally needed spare parts & have been delighted with Silver Circle Pets servic... Se mer
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The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Se mer
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Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Se mer
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Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Se mer
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Företagsinformation
Skrivet av företaget
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Kontaktuppgifter
London, Storbritannien
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,5
Utmärkt
92 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product was great however ordered…
Product was great however ordered within guidelines to receive before travelling on holiday. This item did not arrive before we left but actually a day before return so was drastically late so I this case very unhelpful.
18 juli 2025
Svar från Silver Circle Pets
Hello.
Thank you for your feedback.
We’re glad to hear that you’re happy with the quality of your dog car chair and hope that it serves its purpose for future journeys.
We’re very sorry to read that your order didn’t arrive in time for it’s intended journey. For that and any inconvenience caused, we apologise.
This brand (Julibees) is dispatched directly by a third-party, with delivery takin around 14 days as standard to arrive.
While that doesn’t excuse the unexplained delay, this still should’ve arrived with you sooner than it did.
We are seeking alternative offerings to provide a better service.
Best regards
Silver Circle Pets
Doggy pushchair
Easy to navigate website. Dog pushchair arrived when expected. Well packaged. Strong, sturdy pushchair. Pleased with purchase.
22 juli 2025
Svar från Silver Circle Pets
Hi there.
Thank you for your review.
Ease of use was important to us when designing our website, so it’s good to hear that that aim has been achieved.
We’re so glad to know that you’re happy with your purchase and service. We hope that your Petique Apollo brings you and your many happy adventures.
Should you ever need to service it, please don’t hesitate to contact us so we can help in any way we can.
Best regards
Silver Circle Pets
Great company
Fantastic customer service. We couldn’t fault the service that we received after ordering. The company was extremely helpful and accommodating. Super choice of dog strollers with prices to suit most pockets. Website was easy to use. Really pleased with the dog stroller that we chose. It was straightforward to assemble and our dog loves it.
23 juni 2025
Svar från Silver Circle Pets
Hi there.
Thank you for your very kind review, we appreciate it.
We’re so pleased to hear about your smooth buying journey and it’s great to read of our product selection and website navigation.
Your communication helped us to ensure your pet stroller was delivered to your desired location. So we’d like to thank you for playing your part in that, and to also thank the team at your location for ensuring your order was held safe for you - you have a trustworthy place on your hands.
Best regards
Silver Circle Pets
Great Customer Service
We have a lame dog and her Innopet pram wheel snapped on a Sunday afternoon (still in warranty)
I contacted Innopet but found a replacement online at Silver Circle Pets. I ordered it but the discount code didn't come through
I emailed customer services and Nico replied within the hour (remember- Sunday afternoon!)
He amended the price to the correct one - no hassle
I explained that Rosie was lame and he made sure the order was sent out so I received it before we went on holiday, keeping me updated along the way
I cannot believe I got such good service on a weekend and with such speed. The complete opposite to what I received from Innopet!
I can't thank Nico enough. One happy dog & mumma can now get back to walking.
6 juli 2025
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Josanne.
We are so thrilled to read this glowing review of our service, thank you so much for sharing the story of your buying journey.
Sorry to hear that you’ve not had the greatest of experiences elsewhere.
We’re glad to hear that our team was on hand on a Sunday to help you out with your purchase and ensure that this was sent out as efficiently as humanly possible.
Thank you for bearing with us whilst we tended to the technical glitch that prevented your code from being sent to you.
We’re always happy to send them out manually, should they not come through automatically.
We hope that the wheel ensures that your adventures are possible again for the foreseeable for you and Rosie.
Should you ever have any other queries or requests for replacement parts that aren’t listed on our website, please don’t hesitate to reach out to us and we’ll try our best to assist or source the required item(s).
Best regards
Silver Circle Pets
Svar från Silver Circle Pets
Hello.
Thank you for your review.
We’re so pleased to hear that we could deliver your pet stroller to you quickly.
Thank you for your recommendation, we appreciate it.
If you require any further assistance in the future, you know where to find us.
Best regards
Silver Circle Pets
Just fantastic wonderful service great…
Just fantastic wonderful service great item thanks leexx
19 maj 2025
Svar från Silver Circle Pets
Hello Lee.
Thank you for the kind words, we appreciate it!
We’re thrilled to hear that our customer service team were able to assist you with your purchase and this arrived safely.
You know where to find us if you need and assistance in the future.
Best regards
Silver Circle Pets
I dislike when keep being asked to…
I dislike when keep being asked to review my items I purchased even more so if it’s before it’s even received
11 maj 2025
Svar från Silver Circle Pets
Hello.
Thank you for your feedback.
We’re sorry to hear of your disappointment in any email requests sent to you.
These are sent automatically and are entirely independent from any product dispatch.
As indicated on the product pages, all items from the Julibee collection take up to 14 days to arrive – something we unfortunately have no influence or control over. We’re glad to see your items arrived safely within the estimated delivery period.
We apologise for the number of emails. We never meant them to feel repetitive, but will better optimise our communications.
Best regards
Silver Circle Pets
Amazing customer service
Amazing customer service. Nico wrote back and went over and beyond with helping me. Their Apollo Stroller is the best stroller I´ve seen on the market. I can highly recommend the store and their products.
12 maj 2025
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello.
Thank you so much for your kind review.
We’re so pleased to hear that we could help you – providing top service to our customers is essential.
The Petique Apollo is truly a unique top-of-the-line model and we’re so glad to hear it fits your needs.
We hope it serves you and your dog well!
Should you ever have any further queries or servicing requirements, please don’t hesitate to contact us.
Thank you for stopping by our store – European enquiries are always welcome.
Best regards
Excellent online service from Silver…
Excellent online service from Silver Circle Pets. Straight forward and quick communication. This company quickly responded to my queries and questions making sure I was getting the best advice.
Highly recommended.
26 april 2025
Svar från Silver Circle Pets
Hello Leila.
Thank you for taking the time to share your experience with us, we really appreciate it.
We’re so glad that we could help solve your query with your existing pet stroller and come to an agreement on a suitable replacement stroller.
Thank you for working with us to find the right solution to your pet stroller needs.
We hope it serves you and Sherlock well.
Should you ever need any servicing of the stroller, you know where to find us.
Best regards
Incorrect item sent
I placed an order for black Ibiyaya Stroller Baggage Spin Hooks costing £24:95 and £4:95 delivery. The item came and was not as ordered, they were Piccolo Cane Spin Stroller Hooks in mocha not black. I have now emailed Silver Circle Pets twice and the automated reply states i will get a reply within 24hrs. It is now almost 7 days and i am still waiting for a response to have them replaced or have a full refund. This is very poor customer service and I will never order from them again
As for your reply today Thursday 8th May and having read many of your reviews you try to make out the customer is always incorrect or their review is inaccurate when you receive NEGATIVE feedback rather than just apologising
7 maj 2025
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello Michelle.
I’m sorry to hear that you’ve received the wrong coloured item. This was our error, a simple human mistake, which we’re happy to rectify. Though had you reviewed the product description and images, you’d see that you’ve received exactly what is shown and described.
However, your account of your interactions with us is inaccurate. The only email we’ve received from you was on Thursday, and we replied the same day. We’ve not received a response from yourself since.
We always aim to provide good customer service, and believe that courtesy should work both ways.
Best regards
Customer Services
Hello again Michelle,
The facts are: You did receive the correct item, as clearly shown in the product description and images, which are there to be reviewed before ordering.
We have apologised, acknowledged the colour mistake, and offered to rectify it.
Best regards,
Customer Services
Item as described great customer service
Item as described, issue with carrier fees but excellent customer service would definitely use again.
16 april 2025
Svar från Silver Circle Pets
Hello.
Thank you for sharing your experience with us.
We’re glad to hear that the pet stroller is just what you expected and that our customer service team could help clarify the administrative mistake.
We look forward to serving you again.
Best regards
I bought a pet stroller from them
I bought a pet stroller from them — it arrived on time and was well-packaged. Everything came in perfect condition. Very satisfied with the experience!
1 april 2025
Omdöme utan inbjudan
Svar från Silver Circle Pets
Hello there.
Thank you for sharing your experience.
We’re glad to hear that your order was as expected and that your buying journey with us was a positive one.
Glad we could help.
Enjoy!
Best regards
Customer services
Excellent service
Excellent service! They expedited my order even if I am from a country they do not normally ship to. The order was handled quickly, and the pet stroller I ordered is just as described.
Thank you, Silver Circle Pets!
20 mars 2025
Svar från Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate it.
We’re so pleased to hear that your order reached you safely, and in a timely manner.
Thank you for enquiring about delivery to your country, we’re glad we could help and hope to offer this as a standard option in the future.
Best regards
Customer services
Excellent quality spares.
If bought from this company a few times. Good easy to use website. Prices are excellent. Good quality items. The puppy ear the zip so had to replace the body as it is all in one. I have had my dog buggy for over five years now. It was used for my blind Chihauhau and going onto public transport. It’s a must. I have used customer service in the past and found them to be excellent. Highly recommend this company.
5 mars 2025
Svar från Silver Circle Pets
Hello.
Thank you so much for your sharing your positive experience with us.
It’s so wholesome to hear that replacement parts have helped get you and your Chihuahua back out and about again.
We hope that you both continue to enjoy your travels.
Best regards
Customer services
Bamboo Towel
Fantastic for drying my dog after a shower, also use it on my horse when he has a bath, the towel soaks so much of the water away and leaves both my dog and horse almost dry, really reasonably priced as well, would highly recommend.
6 mars 2025
Svar från Silver Circle Pets
Hello.
Thank you for sharing your thoughts on your purchase.
We’re so pleased to hear that this towel has lived up to expectations and more.
Please look out for your email invite to leave this product feedback on the product page.
Best regards
Customer services
After receiving the leg support we…
After receiving the leg support we realised that our dog had a shoulder problem. This company agreed to take the support back even though we hadn’t time to return before flying abroad for 2 weeks. I can’t thank them enough for their fantastic customer service, also the quality of our purchase was excellent.
11 mars 2025
Svar från Silver Circle Pets
Hi there.
Thank you so much for your kind review.
We’re so pleased that we could come to a suitable agreement for you and your situation with the item you purchased.
We appreciate your product feedback too, as well as the quick communication with the situation you were in.
Most importantly, we hope you find the right solution for your dog’s comfort.
Happy holiday.
Best regards
Customer services
Great service
Great service, was kept informed on shipping and delivery, product was exactly as described. Great quality for a good price.
17 februari 2025
Svar från Silver Circle Pets
Hello.
Thank you very much for your kind review, we are glad you were happy with the service you received. We aim to provide an efficient and satisfactory experience and are so pleased to hear that your purchase lives up to expectations.
Best regards
Customer services
Waited weeks to get rubbish delivered.
Waited weeks for a delivery being fobbed off at every point. Finally got the order which was damaged and such poor quality it went straight in the bin. Then they want photographs! Caveat emptor.
25 januari 2025
Svar från Silver Circle Pets
Hello again.
We’re sorry you feel you were “fobbed off,” but this is not the case. We responded to emails and provided tracking information for your order.
Your item arrived 2 days later than the advertised 10-14 days. As explained, this was caused by the manufacturer who lost the original item, which was out of our control. A free replacement was sent as a result.
An item arriving damaged isn’t what we expect and are sorry to hear this.
However, photographic evidence is required, as is standard practice for any warranty claim.
Additionally, parcel protection was available at checkout, which, if taken out, would have also allowed you to claim for any loss, theft, or damage - again, provided proof was given.
Best regards,
Customer Services
I am very happy with the product and…
I am very happy with the product and the service
16 januari 2025
Svar från Silver Circle Pets
Hello Christopher.
Thank you for sharing your experience with us! We’re delighted to hear that you’re happy with both our service and your product. Your feedback and support is appreciated.
We’re always here to help should you have any further queries in the future.
Best regards
Customer Services
Unaccceptable delay
Ordered at the end of December on the basis of a 2-4 day delivery. Was advised by customer service they needed to wait for a warehouse restock which would happen w/c 13th January. Goods arrived a month after order and only after I chased customer service twice. Their advice was to buy a different buggy which they did have parts for.
20 januari 2025
Svar från Silver Circle Pets
Hello Alison.
We’re sorry to hear of your disappointment in the service you received, this isn’t the experience we aim to provide. Which as a returning customer, you will know this — your previous order was dispatched within 2 days of being placed.
However, to address your points, and as we explained, the delays were entirely out of our hands due to a change in supply chain terms which affected the whole of the U.K.
While we did initially advise w/c 13th Jan as that is what we were advised. A backlog due to the holidays caused an unexpected delay, which we apologise for.
Your goods were always due to be dispatched upon re-stock, which they were.
This process is entirely independent of any follow-ups.
At no point were you advised to buy a different buggy that we had parts for. What we actually stated was ‘we are exploring the market to find other brands that are readily available’.
We completely understand that delays are frustrating, and we apologise for any inconvenience caused.
Best regards
Customer Services
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