Luther Bennett Omdömen 429

TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Great website, very informative about their products. The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour. Only gave 4 st... Se mer

Betygsatt 3 av 5 stjärnor

I like the isofix options. I like the squish factor. I like that precipitation slides off the main fabric. Overall a quality and well made product. Because I chose size XL for my growing puppy and... Se mer

Betygsatt 5 av 5 stjärnor

What a brilliant well made product and what an easy and delightful shopping experience buying online from Australia. The quality of the product is sublime, super comfortable for my little girl and mos... Se mer

Betygsatt 5 av 5 stjärnor

Outstanding quality and speedy delivery. I am so pleased I decided to go with this brand. It is definitely worth the additional cost, this is a very high quality product and I am sure the dogs will be... Se mer

Företagsinformation

  1. Djuraffär

Skrivet av företaget

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

429 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 88 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Well made, comfortable, safe and stylish product

What a brilliant well made product and what an easy and delightful shopping experience buying online from Australia. The quality of the product is sublime, super comfortable for my little girl and most importantly secure and stylish. Delivery to Australia was super reasonable (1 week) from purchase.

31 mars 2026
Betygsatt 5 av 5 stjärnor

This is the best thing I could have bought for my puppy

I bought one of these for my new puppy . I collected her on Wed and had a 9.5 hour journey back it was horrendous . She absolutely loved her seat she attempted to get herself out and changed her mind and got back in it. We’ve been out today she just snuggles in it and is so calm . This really is a fantastic bit of kit. Expensive yes but worth every penny I can’t recommend this pod enough it really does relax them in the car

12 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding quality.

Outstanding quality and speedy delivery. I am so pleased I decided to go with this brand. It is definitely worth the additional cost, this is a very high quality product and I am sure the dogs will be super happy, and comfortable when they are travelling.

2 april 2026
Betygsatt 3 av 5 stjärnor

I like the isofix options

I like the isofix options. I like the squish factor. I like that precipitation slides off the main fabric. Overall a quality and well made product.
Because I chose size XL for my growing puppy and to position it on my back seat of my med size car, the straps are too big to go around a single fold down back seat.
The instructions say to have the LB label facing forward. There is no way to secure the front of the dog pod so I have used the handle over the front passenger seat headrest.

4 april 2026
Betygsatt 1 av 5 stjärnor

This company has the worst customer…

This company has the worst customer service I have ever experienced. A zipper issue on a £165 product was met with a £12.50 compensation offer to ignore it. They refused to send a replacement cover unless I returned the old one leaving me with no car seat! Leaving me at maximum inconvenience because of their poor quality zip design. Despite photos and videos being sent they were completely unhelpful and failed to offer any compromise or solution. I then proposed paying for a cover at the reduced price of £65, as advertised when purchasing the seat, to be refunded when the faulty cover was returned. They emailed an invoice for £95! My advice is avoid this shoddy company at all costs and purchase your pooches seat elsewhere! Overpriced, poor customer services and no one contacts you via telephone despite multiple requests!

Further to their reply, each declined because I do not trust this company. They are charlatans and my advice is not to purchase any of their over price and poorly made products. They have not compromised on anything and all options leave me without a car seat despite this being their fault and not mine for producing products with sharp, poor quality zipping mechanisms. These products can cause harm to your pet!

19 mars 2026
Omdöme utan inbjudan
Logotyp för Luther Bennett

Svar från Luther Bennett

Hi James, thank you for your review.

To clarify: a prepaid returns label, warranty replacement, immediate dispatch with Saturday delivery, and a full return / refund were all offered.

Each was declined.

The £95 was a fully refundable deposit — a way to get a replacement cover to you immediately without waiting for the faulty one to be returned first.

It was offered as a convenience, not a charge.

As a returning customer, we're keen to get this sorted.

Anton, Founder

Betygsatt 5 av 5 stjärnor

I was let down by another supplier

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday at 1:00pm. Fantastic service, and the bed looks brilliant great quality, it will get thoroughly tested this weekend, really pleased.you get what you pay for, is the lesson learned.

18 mars 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Bit disappointed as paid for two and…

Updated! Arrived after several ignored emails. Only responded following my negative post! Bit disappointed as paid for two and only on delivered. No response from customer service and spoke briefly with Anton after trying to get through several times! Still non the wiser and £190 out of pocket

13 mars 2026
Omdöme utan inbjudan
Logotyp för Luther Bennett

Svar från Luther Bennett

Hi Amanda,

Anton here — founder of Luther Bennett.

I’m really sorry for the confusion around your order. After we spoke on Friday and realised only one Pod had arrived, I arranged for the missing one to be sent out immediately with next-day delivery.

I’m pleased to see it was delivered on Saturday morning.

Thank you again for taking the time to speak with me and for giving us the chance to put this right quickly. I hope you and your dog enjoy the Pods for many trips to come.

— Anton
Founder, Luther Bennett

Betygsatt 4 av 5 stjärnor

Great website

Great website, very informative about their products.
The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour.
Only gave 4 stars as the D ring to attach the dogs harness has already come away so we’ve had to use the car seat belt instead.
Initially we thought it had helped relieve my pups travel anxiety but unfortunately it was short lived and he has reverted to panting and being restless.

4 mars 2026
Betygsatt 5 av 5 stjärnor

Simply the Best

Oh wow, the quality and cosy- ness of our new dog pod is beyond superb!
Lottie, our Labrador, jumped straight in and went to sleep before we’d even put it in the car.
It gets its car trial tomorrow!

2 mars 2026
Betygsatt 5 av 5 stjärnor

Bought 2 x pods in green for poochons

Bought 2 x pods in olive green for our 2 poochons. Wow what fantastic quality, great communication when I needed to ask a wu, fast delivery and more importantly robust, great car seats which clip easily into the isofix in the rear. I have 2 pods side by side for our dogs (one is 8kg and one is 12kg) and they fit perfectly in our Volvo. So much better than the dogs been loose in the tear boot with dog guard.
One dog likes the sides all up and one dog (nervous traveler) likes the great idea of the front being clipped down so she has more space
We took a long time to look at all car seats and we couldn’t be happier with these!

25 februari 2026
Betygsatt 1 av 5 stjärnor

Faulty dog seat purchased and customer service

We purchased a car seat for our dog after a lot of shopping around. This was more expensive but we thought it would be better quality. How wrong were we…

It arrived the fabric was damaged and there was a visable mark in a noticeable location under the logo.

I contact them explaining what the problem was along with photographs. I was given two options:
1) I could get 10% the item, which cost £190
2) Return it for a replacement at our own expensive for postage.
I thought this was really poor. At the time I didn’t realise that we shouldn’t have to pay to return faulty goods.

I responded to a message asking for feedback on their service. I then received a call from the owner Anton who wanted to put it right. I was given some options and agreed to let them know. This was promising. I responded and have heard nothing since.

I wouldn’t recommend especially with the customer service. Since friends have got similar items from different companies at a fraction of the cost and the quality appears much better. I won’t buy from them again.

27 september 2025
Omdöme utan inbjudan
Logotyp för Luther Bennett

Svar från Luther Bennett

Hey there Nelz,

I’m sorry to hear you’ve been left feeling this way. That was never the intention, especially after I personally stepped in to resolve things.

For clarity, we do cover return costs for items that arrive damaged, so if that wasn’t communicated clearly at the time by our CS team, I apologise.

I’d still very much like to get this closed off properly with a resolution that leaves you completley happy.

Is it possible you can reach out to us, as I cannot see your info here.

info@lutherbennett.com

With the subject line - Trustpilot

— Anton

Betygsatt 5 av 5 stjärnor

Delighted with the travel bed

Delighted with the travel bed for my mini dachshund. He’s travelled brilliantly in it from the first day. He didn’t want to get out of it when I first showed him it in the house.
Delivery was super quick and the quality of it is excellent, I look forward to many more road trips with my little dog in this.

4 februari 2026

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