Just purchased and received my new Mazda 2 Hybrid from SG Petch Darlington. Could not fault the excellent customer experience from Ryan Robertson who never fails to excel in making the exchange of ca... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary was extremely helpful and welcoming. He remembered us as previous customers from ten years ago and treated us as old friends. He was helpful and knowledgeable in all aspects concerning our need... Se mer
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My car was serviced and repaired recently at SG Petch, Durham. Molly at service reception was friendly and extremely professional while processing the booking, arrival and collection of my car -... Se mer
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Fantastic service from start to finish. Special thanks to Roy for his patience and to all the brilliant staff at Sunderland. We wouldn’t go anywhere else and will highly recommend to others. Thank y... Se mer
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Företagsinformation
Skrivet av företaget
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Kontaktuppgifter
McMullen Road, DL1 1XZ, County Durham, Storbritannien
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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I am not happy as it's taken to long to…
I am not happy as it's taken to long to get my car sorted as there saying its down to chery to get it sorted
1 september 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
We’re sorry to hear you’ve been left disappointed by the time it has taken to get your car sorted. We’re sorry for the inconvenience caused and hope we can get everything resolved for you as soon as possible. If you would like to discuss further please contact the branch directly.
New car shopping
I always dread new car time because of the endless marketing calls & emails you receive from the dealerships.
Callum at SG Petch South Bank is in a league of his own, perfect pitch, perfect communication and a pleasure to deal with. Oh and I love my new car - thanks
1 september 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that Callum made the experience so different for you. It’s great to know his communication and approach were just right, and even better that you’re loving your new car! We’ll be sure to pass your kind comments on to Callum. Enjoy your new car!
I have rang the sales department…
I have rang the sales department several times leaving all my details and asking for a price on a new car , unfortunately no one has bothered to ring me back !!!! So I will spend my money else where at a garage that can be bothered to contact me and have the decency to return my call . A very dissatisfied potential customer .
27 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and will ensure your feedback is passed on to the team.
I found the staff very friendly and…
I found the staff very friendly and helpful They didn’t hassle you and let you view the cars in peace They were also very helpful with paperwork and explained every aspect of the process
5 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We’re pleased to hear you found the team friendly, helpful and relaxed throughout your experience. It’s great to know everything was clearly explained and the process was straightforward. Enjoy your new car!
Kirsty at the York branch was…
Kirsty at the York branch was brilliant, she remained calm when we couldn’t get finance and was really supportive during the process. We managed to find finance and she was super fast in getting the car ready and dealing with the finance company at short notice as we wanted to get the car quickly. Thank you so much. The car is amazing.
28 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We’re delighted Kirsty was able to support you throughout the process and get everything arranged so quickly. We’ll be sure to pass on your kind words. Enjoy your amazing new car!
Bought a Hyundai tucson and very happy…
Bought a Hyundai tucson and very happy with it, lovely car. Customer service was great been to other garages previously but by far this has the best customer service. David was very helpful and explained everything to us and made sure the car was ready for us to pick up. Would deffo recommend
8 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted you’re so happy with your new Hyundai Tucson and that David provided such great customer service. We’ll be sure to pass on your kind comments. Enjoy your new car, and thank you for recommending us!
Accommodating
I was late for my appointment due to traffic congestion , but they were reasonable about it, and fitted my car into their schedule as soon as they could
12 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your great review! We're pleased we could accommodate you despite the traffic delays. We always do our best to help where we can, and we're glad we were able to get your car fitted into our schedule. Thanks for choosing SG Petch!
Tyler was polite and helpful throughout…
Tyler was polite and helpful throughout our car selection.
No issues at all , this is the 2nd time I’ve used SGPetch and I can recommend them most highly 👍
17 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that Tyler was polite and helpful throughout your car selection. It’s fantastic to welcome you back to SG Petch for a second time, and we really appreciate your recommendation. We hope you enjoy your new car!
Problem with locking boot with fob
Problem with locking boot with fob , young lady very helpful and issue resolved
24 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We're pleased to hear our team member was able to help resolve the issue with your boot and get everything sorted for you. We'll be sure to pass on your kind comments!
Kelly was brilliant
Kelly was brilliant, answered all questions very quickly, kept in touch with updates on collection etc couldn’t be happier with the car
4 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that Kelly was so helpful, kept you updated throughout and made the whole process so easy. We’ll be sure to pass on your kind words to her. Most importantly, we’re pleased you couldn’t be happier with your new car. Enjoy!
Very friendly helpful, and accommodating staff.
The staff are friendly, accommodating and helpful. With a number of other garage chains, you feel as though you're dealing with an automated machine, but this is not the case at all with SG Petch Ltd.
4 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review. We’re really pleased to hear that you found the team friendly, helpful and accommodating. Providing a personal service is really important to us, so it’s great to know that this came across during your experience with SG Petch. We really appreciate your feedback!
Exceptional service at Richmond garage
I have been a customer of the Richmond branch for over twelve years. Even though the garage is an hours drive and 35 miles from my home, it is worth the drive to get the customer service from them, everyone, I mean everyone, goes out of their way to give top class customer service, Joseph, Tegan, Catherine, Keeley & Kerry are all always friendly and welcoming. I’ve not met many of the technicians but they obviously know their trade, I wouldn’t go anywhere else. I have recommended this garage to friends and family, and they receive the same standard of service from them aswell. Long may it continue.
7 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you so much for your wonderful review and for your continued loyalty to SG Petch Richmond over the past twelve years. It means a great deal to know that you feel the journey is worth making and that the whole team consistently provides the level of service you expect. We’ll be sure to share your kind words with Joseph, Tegan, Catherine, Keeley, Kerry and the wider team. Thank you too for recommending us to your friends and family — we really appreciate it!
I broke down 60 miles from York
I broke down 60 miles from York. AA recovered my vehicle to SG Petch York who provided me with a courtesy car and I resumed my journey successfully. My car was ready the next day. Great service.
14 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your great review! We’re pleased we could help get you back on the road and provide a courtesy car while your vehicle was being looked after. It’s great to hear everything was ready for you the following day. We really appreciate your feedback!
Efficient pleasant service a pleasure…
Efficient pleasant service a pleasure to deal with
5 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We’re delighted to hear you found the service efficient and pleasant. It was a pleasure to look after you, and we really appreciate your feedback.
Everyone was so pleasant and so…
Everyone was so pleasant and so helpful. They collected my car serviced it and returned it a few hours later. Was really happy with it all
5 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We’re so pleased to hear you were happy with the service and found everyone so pleasant and helpful. We’re glad we could make the process nice and easy for you.
A Great Family Dealership.
Bought a used Kia Picanto from S G Petch York, much better dealing with a family company rather than large used car sales operation. We were dealt with by Kevin who was able to answer all our questions and queries all to a very satisfactory conclusion.
Thank you Kevin & S G Petch.
13 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear you enjoyed your experience with SG Petch York and that Kevin was able to answer all your questions and make the process straightforward. We hope you’re enjoying your Kia Picanto!
I have had five vehicles from petch…
I have had five vehicles from petch over the years never had any problems the staff are always there to assist me with any questions or issues
17 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your continued support over the years! We’re delighted to hear you’ve chosen SG Petch for five vehicles and that our team has always been on hand to help whenever needed. We really appreciate your loyalty and look forward to welcoming you back again in the future!
Excellent service and advice from the…
Excellent service and advice from the Darlington garage. The staff were extremely helpful in helping to sort out the repair required to my Fiat 500 and liaised with the warranty company to ensure the full cost of the repair was covered by warranty. Provided a courtesy car for the period my vehicle was being repaired at a reasonable and fair cost.
14 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that the team at Darlington were so helpful throughout your Fiat 500 repair and that they could assist with the warranty claim and courtesy car. We really appreciate your kind feedback and recommendation.
Terrible treatment
Took car in for a service and to have the rear dashcam purchased from them fixed. Their technician refused to even look at the dashcam, did not properly inspect the car, failed to complete the service sheet to the point it is unclear if the service was actually performed. The safety recall on the car received no confirmation so still unclear if it was done. And despite having to wait longer supposedly while the car was hoovered and washed it had not been at all as they ‘did the wrong car’ and even handed over the wrong (i.e. another customer’s) car keys. Asking to speak to a manager no one was available. Asked to be contacted by the service department manager yet over a week later no contact despite follow up action asking for it. Absolutely terrible. Terrible customer service from unhelpful staff and a really bad experience from their service department.
28 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
We’re very sorry to hear about your experience and the issues you encountered during your visit. This is not the level of service we aim to provide. Please contact us directly so we can discuss your concerns further and look into what happened. Thank you for bringing this to our attention.
Great experience
Great experience. I saw the car I loved online but as I did not live near by Dave sent a video showing the car and the small mark on the boot so I could decide if I wanted to travel to see the car. I was happy with what I saw and was able to buy it and take it home the same day. Dave was friendly and helpful. I love my new car 🙂
8 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that Dave was able to make the process easy for you, especially with you being further away. We’re pleased the video helped you make your decision and that you were able to purchase and take your new car home the same day. It’s great to hear how much you love your new car! We’ll be sure to pass your kind comments on to Dave. Enjoy your new car!
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