Just purchased and received my new Mazda 2 Hybrid from SG Petch Darlington. Could not fault the excellent customer experience from Ryan Robertson who never fails to excel in making the exchange of ca... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary was extremely helpful and welcoming. He remembered us as previous customers from ten years ago and treated us as old friends. He was helpful and knowledgeable in all aspects concerning our need... Se mer
Företaget har svarat
My car was serviced and repaired recently at SG Petch, Durham. Molly at service reception was friendly and extremely professional while processing the booking, arrival and collection of my car -... Se mer
Företaget har svarat
Fantastic service from start to finish. Special thanks to Roy for his patience and to all the brilliant staff at Sunderland. We wouldn’t go anywhere else and will highly recommend to others. Thank y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Kontaktuppgifter
McMullen Road, DL1 1XZ, County Durham, Storbritannien
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fiat 500 star
I was reminded about my upcoming car service MOT and extra work I asked to be carried out, as I had booked the service a year previously
I was happy with the quote I was given and on the day the friendly and efficient staff I dealt with. I was so impressed i re booked my service for 2027
I would recommend SG Petch
28 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic feedback! We’re delighted to hear that you were happy with the service from start to finish, and that our team kept you informed and made the process easy. It’s wonderful to know you were so impressed that you’ve already booked your service for 2027. We really appreciate your recommendation and look forward to welcoming you back!
Excellent service
Excellent service. Arrived and car taken for service. Sorted on time. Reception staff helpful and knowledgeable. Highly recommend.
27 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review! We’re pleased to hear that your service was completed on time and that our reception team were helpful and knowledgeable. We really appreciate your recommendation and look forward to welcoming you back in the future.
Excellent Dealer ( Recommended)
From the first telephone call enquiring about the car, to the pick up it from the dealership, everything went very smoothly. Easy process of part exchanging my older vehicle. Sam,the Automotive Sales Consultant was excellent throughout this process. The car I bought was presented very well and is fantastic.
1 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We’re delighted to hear that everything went smoothly from your initial enquiry through to collecting your new car. It’s great to know that Sam provided excellent service throughout and made the part-exchange process easy for you. We hope you enjoy your new car and thank you for choosing SG Petch!
Excellent customer service throughout…
Excellent customer service throughout from Mark and the team. Mark was always friendly and approachable and kept us informed throughout the process. Everyone we have dealt with at this garage have been fantastic and always friendly and professional.
25 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic feedback. We’re delighted to hear that Mark and the team provided such friendly, professional service and kept you informed throughout the process. It’s great to know that everyone you dealt with made such a positive impression. We’ll be sure to pass your kind comments on to the team. Thank you for choosing SG Petch!
Very helpful from start to finish
Very helpful from start to finish. Good
Service from all I. Service department would definitely recommend
27 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your kind feedback. We’re pleased to hear that you found the team helpful from start to finish and received good service from everyone in the Service Department. We really appreciate your recommendation and look forward to welcoming you back to SG Petch.
Happy Days
It was stress-free.There was no pressure to buy . The sales executive Tim Vaughan is to be congratulated .
28 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely feedback. We’re delighted to hear that your experience was stress-free and that you felt comfortable without any pressure to buy. We’ll be sure to pass your kind comments on to Tim. Thank you for choosing SG Petch!
Recently took my car for service and…
Recently took my car for service and MOT. The staff were very friendly and professional. Work was completed in a timely manner with no issues.
28 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for taking the time to leave us a review. We’re pleased to hear that you found the team friendly and professional and that your service and MOT were completed promptly and without any issues. We really appreciate your feedback and look forward to welcoming you back to SG Petch in the future.
Excellent service
Tegan provided an excellent service. She was professional, friendly, helpful & understanding. Well done.
29 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely feedback. We’re delighted to hear that Tegan provided such a professional, friendly and helpful service. We’ll be sure to pass your kind comments on to her. Thank you for choosing SG Petch!
It is important to me that my Hyundai…
It is important to me that my Hyundai Tucson is Dealer serviced and repairs done at SG Petch my experience is always very good and felt looked after and its at a reasonable price Very good reception staff and service staff
21 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your excellent review. We’re delighted to hear that you continue to have such a positive experience with our service team and that you feel well looked after whenever you visit S G Petch.
Maintaining your Hyundai Tucson to the highest standard is important to us, and we’re pleased that our reception and workshop teams have provided friendly, professional service at a fair price. We really appreciate your continued trust and look forward to welcoming you back again.
All good very reasonable prices
Working with Alan was an excellent experience. He was very pleasant and explained everything of use to me. The car was turned out in excellent condition.
6 maj 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review. We’re delighted to hear that Alan provided such an excellent experience and made sure everything was explained clearly throughout the process. It’s great to know you were happy with the condition of your vehicle on collection. We’ll be sure to pass on your kind words to Alan, and we hope you enjoy your new car. Thank you for choosing S G Petch!
As I have used Ryan Robertson
As I have used Ryan Robertson, now at Jaecoo Darlington, I had no problem giving him my order for my new J7 black limited phev. He showed he was very knowledgable about the vehicle, same as he was with the Mazda franchise. Not pushy very helpful and extremely friendly.
24 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review. We’re delighted to hear that Ryan provided such a helpful, friendly and knowledgeable experience when helping you choose your new Jaecoo J7 Black Limited PHEV. It’s great to know his expertise and customer-focused approach have continued to make a positive impression. We’ll be sure to pass on your kind words to Ryan, and we hope you enjoy your new vehicle. Thank you for choosing S G Petch Darlington!
First Class Service
The service reception staff were extremely helpful and very friendly. The car had obviously had a valet before I collected it after the service.
23 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your kind review. We’re delighted to hear that our service reception team provided such friendly and helpful support. It’s great to know your car was returned to you looking its best after your service. We really appreciate your feedback and look forward to welcoming you back to SG Petch in the future.
A Good Experience
A pleasure to deal with Emma at S G Petch. Very helpful and thorough. Very happy with our new car
1 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your lovely review. We’re delighted to hear you had such a positive experience with Emma and that she was able to make the process helpful and straightforward. We hope you enjoy your new car and thank you for choosing S G Petch.
1st class again
S G Petch Durham were 1st class as usual.
Traded our car in for a new one and Karen was brilliant from start to finish, she did everything and made it effortless for us.
She is a credit to the company. In fact every member of staff deserves credit for their friendliness. We would not go anywhere else 😊
4 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear Karen made your car change so easy and enjoyable. Your kind words about her and the rest of the team mean a great deal, and we're thrilled to know you wouldn't go anywhere else. Enjoy your new car, and we look forward to seeing you again!
Excellent Service
Excellent Service. I have been with H.G. PETCH for many years now and I am always extremely satisfied with the excellent service I receive from all the staff.
My grateful thanks.
13 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your kind words and for your continued loyalty over the years. We're delighted to hear you've consistently received excellent service from our team. Your support means a great deal to us, and we look forward to welcoming you again soon!
Recently acquired an omoda5 shs
Recently acquired an omoda5 shs. After test driving the 5 and 7 I opted for the 5. Ryan was superb in getting deal sorted. Fortunately (for me) there had been a cancellation so delivery was about 3 weeks.
On collection he went through the settings and set most of them for me so all I had to do was drive away.
This is my third car from sgp darlington.
17 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your wonderful review and for choosing SG Petch Darlington for your third car! We're delighted to hear Ryan made the whole process straightforward, from helping you choose the OMODA 5 SHS to getting everything set up ready for collection. We hope you enjoy every mile in your new car, and we look forward to welcoming you back again in the future!
Went to SGPetch Darlington to look at a…
Went to SGPetch Darlington to look at a Jaecoo. Met Ryan whom arranged test drive. Had a good run out.
On return discussed info of the car.
Ryan was very informative and helpful.
Had no quarms in purchasing the vehicle. Turn around in two days which was amazing. Ryan and the team must have worked pretty hard to do this for us.
Any questions I sent were replied to ASAP.
Picked up car today straight forward hand over.
Only ever used SGPetch about30 yrs ago.
Well done and Thank you all.
1 augusti 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear Ryan and the team made your Jaecoo purchase such a smooth and enjoyable experience. We'll be sure to pass on your kind words to Ryan, and we hope you enjoy your new car. Thank you for choosing SG Petch again after all these years!
It was the first time I have used SG…
It was the first time I have used SG Petch of Middlesbrough Gary was the salesman who was very good made us feel at ease with purchasing the car and the test drive was good and also exchanging my Kia the after sales has been fine very satisfied with S G Petch
15 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for choosing SG Petch Middlesbrough for the first time and for taking the time to leave such a lovely review. We're delighted to hear that Gary made you feel at ease throughout the purchase, that you enjoyed the test drive, and that the part exchange of your Kia went smoothly. It's also great to know our aftersales team has continued to provide a positive experience. We really appreciate your feedback and look forward to welcoming you back in the future. Enjoy your new car!
The KIA service department at…
The KIA service department at Darlington were exceptional despite my purchasing the car from another dealer , when I had a problem and the response from Kia Stockton was lacking , I tried SG Petch on the off chance Mike on workshop control and Rachel on the service desk did everything possible to help and rescued the situation they are a credit to SG Petch
29 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for taking the time to share your experience. We're delighted to hear that Mike and Rachel were able to step in and help when you needed it most. Providing excellent service and support to every customer, no matter where they purchased their vehicle, is something we take great pride in. Your kind words will be passed on to both of them – we're sure they'll really appreciate your feedback. We look forward to welcoming you back to SG Petch Darlington in the future.
Use recalls to make money from customers
My Fiat was on a recall for a seat belt clip. I contacted SG Petch, they told me they couldn't arrange an appointment date until the part arrived. The part arrived and they texted me to call them, I did and was told they would call me back, once they knew the amount of time needed to do the work as they wanted the car for a full day and charge me for a replacement car. They have not called me back twice, clearly they don't want to do the recall work as I didn't want to pay them a car hire fee. I've contacted Fiat to see if they can recommend a reliable garage that doesn't use a recall to make money from customers.
14 juli 2026
Omdöme utan inbjudan
Svar från SG Petch Ltd
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologise for the lack of communication regarding your recall appointment. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to investigate what happened and help resolve this for you. Please contact the Branch Manager directly at your earliest convenience so we can look into your case and assist further.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.