RIU Hotels & Resorts Omdömen 659

Très mauvaise expérience – À éviter absolument !
J’ai réservé un hôtel via Stayforlong à Dubai RIU hôtels Deira, du 7 au 12 juillet 2025. Ce séjour a été un enchaînement de déceptions :
• Piscines surpeuplées et inutilisables, aucune gestion des flux.
• Mon fils piqué par une méduse dès le premier jour, aucune mesure prise par l’hôtel.
• Minibar sale et non fonctionnel, avec de la moisissure visible. Températures à 35°C, aucune alternative proposée.
• Un interrupteur dangereux se détachait du mur – risque électrique avéré pour les enfants.
• Réceptionniste moqueur et absence totale de service client sur place.

J’ai transmis une plainte détaillée à Stayforlong avec photos et vidéos à l’appui. Résultat :
✅ Accusés de réception vagues,
⛔ Aucune action concrète,
⛔ Et silence total depuis des jours, malgré mes relances.

🛑 Zéro responsabilité, zéro professionnalisme.
Je déconseille vivement Stayforlong et RIU Dubai Deira. En cas de problème, vous êtes seul. Je vais maintenant saisir les autorités de protection des consommateurs.

Stayed for the entire weekend. Unfortunately, I had to switch rooms after the first night, which was inconvenient. The rooms were okay, but based on the price and overall expectations, I was hoping for a better experience. Service was decent, but there’s definitely room for improvement.

Total garbage hotel in Times Square NYC. Service is HORRENDOUS. You have to line up for breakfast just to take the elevator to the floor where they serve breakfast, floor 5. Then you have to line up again to be seated. AND THE FOOD IS GOD AWFUL. I asked for late check out adding 2 hours. They wanted to charge me $60 after i spend $1,400 on 2 rooms. THIS WAS BY FAR THE WORST PLACE I HAVE EVER STAYED IN NYC. STAY AWAY!!! On top of it i think ICE should raid the place as most of the staff did not speak english.

terribly dishonest company. they owned and re owned by several organisations and simply scam you for money by offering cheaper deals but than take huge mark up by manipulating exchange rate. customer service is not existing and standard email replies that case had been reviewed and they are right. Do not fall for cheaper hotel prices, all scam

We had a 10 day stay at riu Costa del sol 7 of us.The hotel was brilliant I can't fault anything food was great drinks great the hotel is very clean the staff work very hard and nothing is a problem if you ask for anything.The entertainment was brilliant also daytime activities including a foam party and lots of other activities they do. Thank you Riu for another great holiday this was my 3rd riu hotel I have stayed at and is very family friendly and I would recommend it 100% 💞

Es la cuarta vez que mi marido y yo nos hospedamos en un hotel RIU y nunca habíamos recibido un trato peor: el servicio de habitaciones se fue deteriorando desde el día en que pusimos el cartel de “no molestar” a las 15:30 horas, al volver de una excursión, cansados, y encontrarnos la habitación sin hacer. Desde ese momento no nos repusieron o realizaron los servicios derivados del mantenimiento de las habitaciones. Aún dejando la habitación por la mañana, cuando volvíamos, nos encontrábamos la habitación sin limpiar, las toallas sucias y sin dejarnos unas limpias (y cuando las dejaban olían peor que las usadas), sin reponer el papel higiénico o el agua y llegando a entrar y salir de la habitación, hasta tres veces por día, sin avisarnos.
Ante esto nos quejamos a recepción: ignorándonos completamente y ante lo cual escribimos una reclamación a través de su correo electrónico. Quienes a día de hoy, no nos han respondido.
Y a la vuelta, encuentro que una de las prendas que llevé al viaje, le han arrancado una parte: adjunto la foto a la reseña.
Dada la experiencia tan nefasta en este lugar, ni lo recomendamos ni pensamos volver al mismo.

Serious in-hotel injury, no assistance, no response

Review:
We stayed at Riu Plaza Panama in July 2025, after great experiences at other RIU hotels in the Caribbean and New York.
This time, my 73-year-old mother suffered a serious accident in the hotel room, falling on a glass coffee table. She sustained three rib fractures (one displaced), two pneumothoraxes, and needed portable oxygen.

The hotel provided no medical help, no insurance coverage, and no lodging or follow-up.
We had to pay for everything: alternate hotel, food, medication, oxygen equipment, even a laptop so she could continue working remotely.

We submitted all documentation to RIU. Still no reply.
This is unacceptable from a global chain. Trust has been broken.

I recently stayed at the RIU Palace Tropical Bay in Negril, Jamaica, for what was intended to be a memorable and celebratory trip for my 60th birthday.
The entire holiday was booked through TUI as an all-inclusive package, with clear communication regarding the nature of the celebration and my partner’s accessibility needs. Unfortunately, the overall experience at this resort fell well below the expected standard for a RIU property and was deeply disappointing, especially given the occasion.

While the room was acceptable in its layout and general appearance, we encountered a serious hygiene issue, cockroaches were found roaming freely within our room. This infestation was concerning enough to require fumigation. We also became aware that other guests were moved due to similar pest problems, indicating a broader issue affecting the resort’s cleanliness and maintenance standards.

The electrical infrastructure in the rooms was also inadequate. The 110v two-pin sockets did not securely hold standard travel adaptors, forcing us to prop up plugs just to maintain a charge. This was not only inconvenient but also a potential safety hazard.

Despite informing TUI at the time of booking that my partner has mobility issues and that this was a significant birthday celebration neither consideration appeared to be acknowledged by the resort. Our room was initially assigned in a block furthest from the main amenities, including restaurants and entertainment. After we raised the issue on arrival, we were moved the next day to a closer location, but the delay caused unnecessary stress and made it difficult to settle in during the first day. In addition, no birthday decorations or acknowledgments were made, despite clear communication through TUI that this was a celebratory trip.

None of the blocks have lifts & no escalators at reception down to the main square where all the activities & restaurants bars etc are

The public men’s restrooms were in unacceptable condition. All urinals in one of the only two public facilities were blocked and filled with stagnant urine. Even after the issue was reported to staff, no meaningful action was taken, and the facilities remained unsanitary throughout our stay.

The restaurants were largely subpar. Food quality ranged from average to poor, and the breakfast buffet lacked consistency both in terms of selection and availability from day to day.
The resort’s QR code based reservation system was problematic, it only allowed guests to book for the number of people registered in their room, effectively excluding others from your group.
This system is not user friendly, especially for guests who are not tech-savvy.

Furthermore, menu items advertised in restaurants on the QR system were always unavailable lobster, for example, was never available but always advertised.
Cocktails across the resort lacked variety and tasted largely the same, with little distinction between them. They were also ordered via QR code, which added another layer of inconvenience.

The in room drink optics were never fully stocked. When we asked about this, a staff member explained that under current resort policy, optics are not replenished in full. After raising a complaint, the drinks manager agreed to fill our cabinet properly, but this again should not have required repeated requests.

The resort’s WiFi did not cover the full length of the designated beach area, which was frustrating. One end of the beach lacked a bar or food kiosk, requiring a lengthy walk back to the central area or dependence on roaming beach staff who only got drinks & not food, & were few and far between.

Additionally, each guest is only permitted a single beach towel, which is inadequate for a full day spent at the beach and not in line with service expectations for a premium resort.

The single most commendable aspect of the resort was the entertainment manager. He was enthusiastic, professional, and clearly committed to ensuring guests enjoyed their stay. His energy and dedication stood out in stark contrast to the broader shortcomings of the resort.

Overall, RIU Palace Tropical Bay failed to meet the standards that guests expect from the RIU brand or from a holiday organised through TUI. From cleanliness concerns and inadequate accessibility provisions to poor dining experiences and limited guest services, this stay was unfortunately marked by a series of avoidable disappointments.

Given the significance of the occasion and the premium nature of the booking, the experience was both frustrating and disheartening. I sincerely hope these issues are addressed to prevent future guests from encountering the same.

Le pire des Hotels pour un 4 étoiles .. tourisme de masse .. la cantine LOL la plage tout tout est Horribilus .. vraiment EVITER

Décevant pour un 4 étoiles, surtout pour un voyage de noces (Riu Turquoise, le Morne Maurice)

Nous séjournons actuellement dans cet hôtel 4 étoiles, choisi spécialement pour notre voyage de noces. Ma compagne avait reçu confirmation de l’établissement qu’une attention particulière nous serait réservée à notre arrivée, notamment une bouteille de champagne en chambre. Deux jours avant notre arrivée, nous avons relancé : la promesse a de nouveau été confirmée.

Malheureusement, quelle déception en découvrant une chambre banale, loin des standards attendus pour un 4 étoiles, et sans la moindre attention annoncée. Pire encore, malgré un message envoyé à la réception pour en discuter, nous n’avons reçu aucune réponse. Ce manque total de considération est vraiment regrettable.

Côté tranquillité, passez votre chemin : entre les cris dans les couloirs, les bruits tôt le matin et les passages incessants des chariots de ménage, il est difficile de trouver un moment de repos.

En résumé, un hôtel qui mise tout sur son nom mais qui ne propose pas la qualité qu’on est en droit d’attendre à ce niveau de gamme.

Seul point très positif : la restauration. Un grand merci au personnel de cuisine et de salle pour leur professionnalisme et la qualité des plats proposés. Ils relèvent nettement le niveau

I’m a travel advisor who submitted a compassionate waiver request to RIU Palace Antillas in May 2025 for a client facing a medical emergency in her group.

RIU confirmed in writing that her cancellation penalty would be waived. Based on that, she chose not to travel. On the day of travel, they reversed their decision, calling it a “misunderstanding” despite the fact that my request clearly listed the correct travelers.

My client was left with a full financial loss. I’ve since escalated the issue through multiple RIU corporate channels with no response whatsoever.

Disappointing and unprofessional. RIU did not honor their written commitment and failed to take accountability.

Das Personal, egal ob im Service oder an der Rezeption sowie an der Poolbar sind superfreundlich und zuvorkommend.

Einen Punktabzug gibt es allerdings, da die Klimaanlage erst ab 13.30 bis 01.30 h läuft. Bei nächtlichen Temperaturen um die 26-28 Grad ist das ein absolutes No-Go. Auch morgens kann man sich nicht im Zimmer aufhalten, da die Zimmertemperatur (Sonnenseite morgens) unerträglich ist.

Zimmer ist normal groß, sehr sauber und auch das Badezimmer genügt vollkommen.

Wenn Du jedoch fast 1.000 € für 4 Tage zahlst, musst die Klimaanlage funktionieren und zwar rund um die Uhr. Bei 39 Grad ist es unmöglich, dass diese nicht läuft!!

We have just got back from a fantastic 2weeks staying at the Rui Palace in Boa Vista Cape Verde couldn’t fault a thing everything was top class and clean service was great nothing was too much trouble will be returning most definitely

Recently stayed at Riu Palace Mauritius and the service was excellent.
Nadia was our chamberlain and she was constantly tidying our room and decorating it with amazing towel-art.
The pool barstaff were attentive and the food was top notch ,varied and plentiful.
The drinks were branded and local ,and very well presented in the cocktail bar .
All in all a very nice stay but be warned stay away if you don't like breezy beaches .
For us it was perfect, as the 27 degree temperature came down to a lovely 22 on the beach .
Plenty of kite surfers and wind surfers enjoying the all the all year round windy weather

When i booked this hotel I requested a high floor and ocean view.
When i arrived I was put on the ground floor facing a cement wall and was told they were fully booked. When i came back to the front desk with my luggage, I told them I was changing hotels. Magically a second room was offered. This room was on the first floor over the lobby access and was very noisy. Guess what? i wheeled my luggage back and another room was offered. I was then offered a room on the second floor. Never pay in advance for a Riu hotel

We had a fabulous time in Boa Vista - Cape Verdi, beautiful hotel, clean room, food was excellent even for a fussy eater like my husband. The staff were amazing, friendly, helpful and always smiling. A truly wonderful location for a relaxing poolside holiday. We will definitely be going again 🙂 p.s don't underestimate the sun, always use a high factor sunscreen

Holiday in 2024 was fantastic and service was great. My biggest concern is the awful customer service. I'm trying to sort out my loyalty scheme and book a holiday for this year - 8 emails later I'm unable to. Out of interest, why is it that there are no replies to all the negative reviews they have received?

I rarely leave negative reviews, but our experience at RIU Ocho Rios Island demands one.

At 3:30 a.m., an unauthorized guest entered our children’s room while they were sleeping. This horrifying breach of security was reported immediately. We were told by hotel staff—including the manager, Mr. Price—that the individual was checking out. That turned out to be untrue, as the guest remained on-site the next day.

We also had a flooding toilet in our room, adding to our disruption. We spent hours dealing with hotel staff, rather than enjoying the vacation.

Despite escalating to corporate customer service, no refund or accountability was offered. Their only response was that they couldn’t find a key record issue, which completely misses the point: our room was entered, and our children’s safety was compromised.

RIU’s failure to take responsibility for such a serious incident is unacceptable. We will be reporting this to local authorities and sharing our experience widely to protect other families.

Naar aanleiding van mijn verblijf in Riu Palace, waarbij ik op 12 mei een vervelende ervaring had. Tijdens een maaltijd trof ik een hard object in mijn eten, waardoor mijn veneer beschadigd raakte.

Na terugkeer in Nederland heeft mijn kliniek vastgesteld dat de kosten voor herstel €420 bedragen. Ondanks meerdere pogingen om dit met Riu op te lossen en de verstrekking van bewijsstukken, wordt aansprakelijkheid tot op heden afgewezen.

We stayed at the Hotel RIU palace Tikida Taghazout for 3 nights, and that was 3 nights too long.
We have experienced various all inclusive holidays, this is our first and last experience of Hotel RIU.
The staff are basically rude, the idea that hotel guests may want some service or hospitality is not part of their job title it seems.
They exist primarily to fold napkins, hide in discrete corners of the hotel and generally avoid interacting with guests.
One staff member in particular had her own agenda about who to serve and when, we complained about her attitude to a manager, she was moved to another part of the Hotel.
As far as dining is concerned, I would say that if you like stray cats, then this is the place for you.
We will never use Hotel RIU again, I’m only disappointed that I didn’t look at reviews before we booked, which is why I’m writing this …
Avoid wasting your money, book anywhere else but Hotel RIU!!!!