RIU Hotels & Resorts Omdömen 660

We stayed at the Hotel RIU palace Tikida Taghazout for 3 nights, and that was 3 nights too long.
We have experienced various all inclusive holidays, this is our first and last experience of Hotel RIU.
The staff are basically rude, the idea that hotel guests may want some service or hospitality is not part of their job title it seems.
They exist primarily to fold napkins, hide in discrete corners of the hotel and generally avoid interacting with guests.
One staff member in particular had her own agenda about who to serve and when, we complained about her attitude to a manager, she was moved to another part of the Hotel.
As far as dining is concerned, I would say that if you like stray cats, then this is the place for you.
We will never use Hotel RIU again, I’m only disappointed that I didn’t look at reviews before we booked, which is why I’m writing this …
Avoid wasting your money, book anywhere else but Hotel RIU!!!!

Difficile de qualifier cet établissement de « palace » ou même de véritable hôtel 5 étoiles tant l’expérience s’avère décevante sur de nombreux points. La restauration, digne d’une cantine scolaire, manque cruellement de fraîcheur et de créativité : plats industriels, viande bas de gamme, fruits mal préparés, tout semble pensé pour la quantité plutôt que la qualité. L’entretien laisse également à désirer, avec une piscine surclassée insuffisamment nettoyée, des serviettes et draps tachés (sang, salissures), et des joints de salle de bain sales. Le confort est compromis par une climatisation bruyante même à l’arrêt, des rideaux non occultants et un wifi capricieux, lent et instable dès que l’on bouge dans l’hôtel. Autant d’éléments qui plombent l’expérience et éloignent radicalement cet établissement du standing attendu pour un séjour haut de gamme.

Hotel Riu Palace Boavista

Compensation proposée ridicule.

Ps:
Sushi bas de gamme et manager qui nie le problème de qualité

Wij gaan al jaren naar Riu Palace Meloneras. Dit hotel met fantastische ligging wordt elk jaar qua restaurant minder. De keuze bij het buffet ‘s avonds neemt af en vers fruit is minimaal. bij het ontbijt een gewoon gebakken spiegelei met spek is niet meer mogelijk. De eieren worden in de kleine ronde vormpjes gekiept en na 2 minuten op een grote schaal gedumpt vol slijm. Als je het om-en-om gebakken wilt hebben is het zo droog dat het niet meer te eten is. Hiervoor moet je ook nog eens in de rij staan. Het spek is nog erger. Een schaal met dik spek wordt in de grill gezet en de bovenste laag is gegrild maar de rest 20 lagen eronder is bijna rauw vlees. Het viel ons op nu we recent een reisje met de auto naar 5 vier sterren hotels hebben gemaakt in Oostenrijk en Italië dat elk 4 sterren hotel wel een fatsoenlijk spiegelei met spek kon maken. Erg jammer, het was altijd een prima hotel.

Stayed at Riu Republica in May 2025 and it was easily one of the worst travel experiences. Management was a complete nightmare, they could not provide any actual assistance with anything and try to pass off the responsibility to the manager coming in later.
Specifically Francisco, he was an absolute loser who treated my friends and I like dirt. One of my friends was drunk and stumbled away from the group and we found him an hour later in handcuffs with the police. Francisco claimed that he had been "assaulted" by my friend who was completely unable to stand up or hold himself upright. Francisco had no injuries or markings indicative of an assault. When asked for camera footage or to know what had happened, he would pretend to not know any english. When I brought out google translate to try and communicate he attempted to swat my phone out of my hand.
At this point I was very concerned for my friends health and safety as the police had him handcuffed in an asphyxiating position, but they would not allow us to assist him in any way. Francisco denied him any medical care and claimed that he was "afraid for his life" if my friend remained at the resort under our care. After 2 hours of back and forth with management, security and the police they determined that he would be spending the night in jail. They would not provide any details on how we could get him out, whether he would be monitored to ensure his safety due to his state, no details or footage of the incident. After the police took our friend we continued to ask questions as we were supposed to leave in the morning and Francisco stated that we were "frightening him" and he "did not feel comfortable" to continue having a conversation with us. For reference we were a group of 3 girls that are under 5'5.
Ended up having to pay $2500 USD in order to get our friend out of jail, and then they were kicked out of the resort.
Overall we all felt that we were treated terribly for a complete misunderstanding. Our friend is not aggressive and was not capable of hurting anyone in the state that he was in. Staff were telling other staff not to help us or speak to us when we were looking for information or any assistance.
This also doesn't even touch on the fact that each of our rooms had something broken in it everyday (my shower head EXPLODED while I was showering) and maintenance would not come and fix it.
The resort is incredibly run down, the management team is GROSSLY underqualified and rude, and they do not care in the slightest about their guests. PLEASE save your time and money and do not book here.

I booked a room at this hotel three months in advance, believing that early planning would guarantee a fair and transparent rate. Instead, upon check-in, I was shocked (and furious) to discover that the exact same room was available at a rate 25/30% lower than what I paid.

I raised the issue with the staff, expecting at least a gesture of goodwill. Despite the Booking in advance, I was forced to pay 350eur more for my stay compared to the current prices in the day of check-in.

I do not care about their pricing policy, i could even tollerate small changes, but once a customer brings you to the evidence of big price discrepancy you must fine a solution.
I find this policy dishonest, disrespectful, and frankly shameful. Rewarding last-minute bookings while penalizing organized travelers is a practice that borders on fraud.

No willingness to listen, no effort to resolve the issue, just a cold, bureaucratic attitude. It’s unacceptable for a hotel that claims to be professional to treat its guests this way.

I will never stay here again and strongly advise others to stay away. If you’re looking for transparency, fairness, and respect for the customer, look elsewhere.

🌴 The Resort from Hell – A Cautionary Tale 🌴

If you’re considering booking this place, allow me to save you the trouble—and possibly your digestive system, electronics, and sanity. This resort was less “tropical getaway” and more “luxury FEMA camp.”

Let’s break it down:

🛏 The Rooms – A Multi-Sensory Assault

Picture this: you open your suitcase after returning home and your roommate two rooms away says, “What died in there?” That’s how bad the mildew/sewage stench was in the rooms. It smacked you in the face every time you opened your door.

No cell service, and “Wi-Fi” was more like a nostalgic 1999 dial-up tribute act. I couldn’t work, couldn’t call, couldn’t even doomscroll. I literally could not contact my business for five days with the exception of 10 minutes driving through towns on the way to our excursions.

Hotel TOLD ME to try upgrading to their “premium” Wi-Fi, which didn’t work. Was told it would be comped. Surprise! At checkout, they tried to extort $13 from me and threatened to hold our entire tour group hostage unless I paid it. Over $13. That I didn’t owe.

Smart TVs advertised? None in sight. Not one room had a Smart TV.

One toilet seat wasn’t attached, which I discovered mid-sit, resulting in me being wedged between a wall and porcelain like some twisted game of Twister. Bruised head, elbow, shoulder, back. The front desk didn’t even pretend to care.

Room fridges? Decorative. Nothing got cold ever.

Hot water? Not a thing for 24 hours. Every time we asked we were told it would be fixed in “2 hours”.

⅔ of our group had to repeatedly replace their room keys and eventually had door handles swapped out.

One friend got a room with bed bugs. They shrugged and moved her. No apology, no fumigation—just vibes.

A third of the outlets didn’t work. The ones that did? Fried multiple devices, including my Apple Watch, because our travel agent assured us we didn’t need converters. (Wrong.)

🍽 Dining – If You Love Lukewarm Mystery Food and Bonus Glass

All the food was uniformly room temp—whether it was supposed to be hot or cold.

I literally ate glass. Bit into something hard, swallowed instinctively, then found more on the plate. Waiter told me it was salt. Yeah, clear, jagged salt that cuts your mouth and doesn’t dissolve or taste like salt. Sure.

Buffets? Covered in flies. Not exaggerating—flies in every. single. restaurant. Japanese spot had so many that we gave up on drinks just to stop swatting at our wine.

Not to mention there was no A/C in even one of the restaurants. We were literally burning off the calories in sweat for every meal.

Room service was a joke. Three hours and multiple trips to the desk to get beer delivered. It arrived warm.

One meal was just warm ham slices and cheese. Orange juice was Tang-level powder drink.

Two of my travel companions were poisoned on the last night. Airport was a nightmare, plane ride was worse, and weeks later they’re still recovering. Lab tests confirmed: E. coli. Multiple strains. Not isolated—others in the group also got sick.

Next-door property under construction, so mornings were a chorus of jackhammers starting at 6am every day and one man’s loud 6:30am Enya serenade.

🧖 Spa – The Most Fraudulent “Relaxation” Ever

We were promised a spa day. That translated to exactly one hour of spa access before or after your service.

Gratuity was supposedly included, but we were prompted (guilted) into tipping anyway.

Spa credits were falsely advertised to our tour guide. Services kept changing—first full treatments, then $150 credits, then $30 discounts.

They offered 5 spa treatments to book. Turns out? There were 80+ available. We just weren’t told.

When we reached out to the resort after this trip to explain our experience, they just responded that we needed to take it up with our Travel Agent, and everything was her fault. Seriously? She was bad but was NOT directly responsible for the cornucopia of fraud perpetrated by this resort.

We hebben een week vakantie geboekt bij Riu Dunamar in Mexico, rechtstreeks via het RIU callcenter, als RIU member.
Het voordeel van RIU member zou moeten zijn dat je gratis transfer van de luchthaven naar het hotel en terug. Dit hadden we ook bij de boeking aangegeven.
Helaas is de praktijk anders.
We hebben geen transfer voucher gekregen, het hotel heeft het call center hierover gebeld, met verzoek boekingsgesprek call center terug te luisteren, krijgt hierop geen reactie.
Eind van het verhaal, wij zitten met een extra kostenpost van 180 dollar voor retourrit taxi van luchthaven naar hotel.

Stayed at Riu Jalisco Puerto Vallarta.
This was my second time visiting a RIU HOTEL. First trip was good so decided to take my whole family. Staff was generally acceptable but not friendly by any means. Food wasn’t horrible but nothing was open for lunch except one small buffet that honestly looked like the food had been sitting out for hours. A few of us ended up getting food poisoning.

AC in all three rooms we booked didn’t work. They gave us two new rooms but definitely a hassle.

Fitness center was to open at 7am but staff didn’t come to open it until 7:30. It was very old equipment and some didn’t work at all.

Housekeeping wasn’t great. Didn’t come in two mornings and when they did come in they never swept and cleaned floors that had quite a bit of sand.

Overall I wasn’t impressed. Won’t be booking RIU hotels for any future vacations

Estuvimos hace 3 años y queríamos volver porque el hotel la animación y la comida es una pasada pero ahora resulta que no tienen habitaciones para 2 adultos y 3 niños (uno de dos años).
Tienes que coger dos habitaciones y que familia quiere irse de vacaciones a estar separados de sus hijos.
Me parece increíble que un Resort tan grande y habitaciones impresionante no tengan ninguna con cupo para 5 personas.

Nichtraucher und Allergiker werden hier diskriminiert. Ich bin auf Rauch allergisch, wir haben extra Riu gebucht da diese bewerben fast Rauchfrei zu sein.O Ton im Prospekt, Rauchen, Aussen in ausgewiesenen Bereichen. Jetzt sind wir hier im Riu Calypso auf Furteventura und werden von allen Seiten im Aussenbereich zugequalmt, ich kann nirgends ausweichen da laut Aussage des Hoteldirektor in seinem Hotel überall auf den Liegen im Aussenbereich und auf allen Balkonen geraucht werden kann. Nicht wie beworben nur in bestimmten Bereichen. Ich fühle mich hier als Nichtraucher diskriminiert. Das ist schon extrem, ich kann im Sommer Strandurlaub nur nach innen um den Rauch zu entkommen? Der Raucher kann mal kurz eine Rauchen gehen, aber ich?Ständig umziehen wenn einer Raucht Völlig falsche Werbung. Nichtraucher und Allergiker lasst die Finger von diesem Hotel, passiv Rauchen ist extrem gesundheitsschädlich..

Thank you everyone for your honest feedback. I was in the process of paying over 3K for a trip but decided to read the reviews and look at the rating. I am so glad I did!
I will not be booking to stay here

We stayed at the RIU Palace Guanacaste, Costa Rica. There were so many reasons our stay was less than what we paid. Here are a few: The mechanism on our door didn't work, we could get in but not out. No hot water in one of the sinks, our daughters sinks didn't drain, dead bugs in the refrigerator that were never cleaned out, our daughters room had bugs by the refrigerator that would scurry under the fridge when they opened the cabinet. The furniture looked like plywood and didn't function well. The food was often cold. There are no king beds, they just put 2 queen beds together and call them a king. There is no way this resort was worth the money. Stay somewhere else. I notified RIU Palace and they referred me to the reputable 3rd party I booked through.

We booked direct with Riu. From the time we arrived at this hotel until we left we were treated like Royalty. Khadija on reception whilst on vacation at the time we visited had organised our preferred room and kept in touch with us to ensure everything was running smoothly. We had met Khadija on our previous visit.Large clean room with two beds pushed together, mini bar replenished every other day with soft drinks, nice walk in shower and fitted wardrobes. Very quiet and comfortable.Staff went over and above to make this holiday a memorable occasion.
Grounds are kept immaculate by the gardeners. Rooms are spread over a large area. Pools are beautiful. Small private part on the beach with beds and umbrellas. Steakhouse managed by Ahmed was fabulous. Large portions of food with a beautiful setting. When I was poorly Ahmed organised fruit, cakes and Prosecco to our room. Ahmed dosed me up with honey and lemon along with Zoubair.
Main restaurant had a large selection of food for lunch and evenings. We were served by Zoubair who was excellent. Pool bars very attentive staff Moukhliss and Fayssal kept replenishing our drinks. Entertainment team work tirelessly and so attentive. Mo, Sam and Sammie you are great.
Thank you again to Khadija for organising and making our wish list happen.
Thank you Ahmed, Zoubair, Fayssal, and Moukhliss for treating us like family.
Staff and management here cannot do enough for you here to make your stay memorable
We will return.

I recently returned from what should have been a beautiful and relaxing holiday in Jamaica. The location was absolutely stunning, the beach pristine . The resort grounds were very well-maintained and the overall atmosphere had all the ingredients for a perfect getaway.

Unfortunately, my experience was severely overshadowed by the theft of personal property from within my room – a violation that left me feeling deeply disappointed. Evidence pointed to staff involvement, which made the situation even more distressing. Despite reporting the incident immediately, the response from the resort was lacking. They were very good at investigation myself and those in my party , searching thoroughly through all our belongs however did not seem as keen on investigating their members of staff.

Hoping to resolve the matter more formally, I wrote to their complaints department on the email address they provided shortly after returning home. Weeks later, I have yet to receive any form of acknowledgment or reply—despite sending a follow-up letter two weeks after the first. The complete lack of communication and accountability is extremely frustrating and unprofessional.

I do not take lightly to leaving negative reviews, especially when the setting itself was so beautiful, but I feel compelled to warn others. Security and peace of mind should be part of any holiday experience, and unfortunately, this resort fell far short on both counts.

Until they address the issue seriously and improve their response to complaints, I would caution future travelers to be extremely careful with their belongings and to consider other options

We stayed at riu reggae in montego bay and the house keeper Chantelle was the most attentive friendliest member of staff I've ever come across and I've stayed in 4 riu in 4 different countries that girl is a credit to your team xx

Essen super …. Zimmer super ….. nur Recebtion leider vereinzelt nicht akzeptabel … Betrunkene Menschen ( nicht aufdringlich.. aggressives Verhalten von n Personal ….drohten mit Polizei… überflüssig die Leute gingen zum Aufzug entschuldigenden sich )

Riu Kukulkan - Cancun.

Absolutely amazing! Clean, beautiful and full of amazing staff. 11 days from start to finish we felt so welcomed and looked after. Emiliano was extremely helpful and kind. The buffet restaurant staff were all so friendly and fun. Krystal restaurant staff were extremely fun and brilliant. All together, throughout, the customer service was outstanding!

If there is anything to moan about, the thing would be the useless beer mats they continually put out for drinks. They're not beer mats. They do not soak anything up. Just stick to your drinks and then drip onto you. Stupid. Get proper ones.

Totally recommend the hotel though. I will definitely return and speak very highly of it.

Thanks for the memories.

Stu - One of the 3 Brits you all loved 😄

After years of booking with RIU Hotels without any issues, I’ve decided not to return.

Recently, I attempted to book a stay at RIU — a familiar hotel. The system showed availability, but I was kicked out of the payment process multiple times. I adjusted my travel dates twice and contacted customer service, expecting a simple resolution.

Instead, I received:
• A vague “special request” that led nowhere
• Cold, templated responses
• No follow-up, no accountability
• No actual solution to the booking failure

I never asked for compensation. Just a working booking process — or at least a concrete answer from someone who cared to resolve it.

This wasn’t a one-time glitch. It’s a sign of how even long-time guests are treated when systems fail and the organization behind them hides behind scripts and automation.

I’ll take my business elsewhere.

Diese Bewertung bezieht sich auf das Hotel RIU Cabo Verde für Erwachsene.
Die Ankunft im Hotel und das einchecken rief ziemlich reibungslos und freundlich ab.
Das Zimmer in Block Nummer 1 war angenehm groß das Bad war okay.
Die Toilettenbrille passt ja nicht auf die Schüssel eine Matratze war weich und die andere war noch recht gut in Schuss.
Die Möbel untere Ikea Qualität.
Das erste Frühstück in unserem Hotel war absolut spitze und entspricht locker einem 5 Sterne Hotel wie das gesamte weitere Essen am Buffet und den Spezial Restaurants.
Es gibt wirklich überhaupt nichts auszusetzen bei diesem Speiseangebot. Den ersten Tag wollten wir dann am Pool verbringen, die Auflagen für die Liegen könnten direkt alle auf den Müll.
Ohne Badetuch setzt sich kein normaler Mensch auf diese Liegestühle.
Das Personal in der Lobby sowie im Restaurant und den Bars ist sehr zuvorkommend und freundlich.
Eine Ausnahme gibt es, die Strandbar.
Dort genießt das Personal auch gern mal ein Bier und ist auch gerne mit den weiblichen Gästen beschäftigt.
Sehr nervig auch der Weg zum Strand, denn dort muss man an allen Werbern von Ausflugspaketen vorbei. Die sich fast täglich um die Gäste streiten.
Fazit von dem Hotel,
ein Essen das fast nicht zu übertreffen ist
Zimmer und Zimmertüren sollten wirklich renoviert werden die Auflagen für die Liegestühle, am Strand und am Pool gehören definitiv alle weggeschmissen, es ist wirklich nur ekelhaft und ich frage mich was die Abordnungen von Rui die ebenfalls im Hotel waren sich dabei denken. Auch sämtliche Liegestühle haben ihren Dienst schon geleistet

Riu have a best price guarantee. I booked 7 nights at one of their hotels in Agadir and then found it cheaper on booking.com. The booking.com booking had a free cancellation period of 5 days whereas the Riu booking was 7 days.
They would not honour the price difference stating as below.

In this case, we have reviewed your case with our internal department and due to the terms and conditions of the third party websites not matching our internal terms and conditions, unfortunately the Best Price policy does not apply to your reservation.

The cancellation policies are different.

They should have honoured the price and cancellation period.