RIU Hotels & Resorts Omdömen 658

Asco de hotel, son unas ratas ladronas...

Roban y no 5$ roban cantidades exageradas de las billeteras de los huéspedes, roban tarjetas de débito y de crédito, las habitaciones tienen balcones raros que no puedes salir Pero de repente llega gente desconocida desde el balcón a ver hacia dentro de la habitación, la gente del hotel es abusiva y burlona, la policía no colabora, son unas ratas asquerosas,si no devuelven cada centavo robado nos vamos a encargar de hundir su asquerosidad de hotel

Pésimo servicio, son un nido de ratas, les roban el dinero dentro de las habitaciones💩

Nada recomendable

Entran a las habitaciones a robar el dinero de los clientes

Son unos ladrones, entran a las habitaciones de las personas y les roban el dinero, si quieren pruebas busquen en las redes sociales

Malditos ladrones se robaron 1500 de la habitación

No se hacen responsables porque fue el servicio al cuarto

Sus empleados roban a los huéspedes y luego no se hacen cargo

ASCO DE HOTEL
Es una porqueria , simplemente horrible todos mal encarados y prepotentes😡😡

Entran a las habitaciones a robar dinero y pertenecías, busquen en redes sociales, hay muchas pruebas!!!

Son unos ladrones, entran a los cuartos a robarse el dinero de los huéspedes y se hacen los que no saben nada cuando uno les reclama.

l'impossibilité de se baigner devant l'hotel n'est pas mentionnée lors de la réservation. Toute sortie de l'hôtel nécessite de débourser 60 EUR minimum (prix d'un aller retour en taxi). La mise en place d'une navette pour aller à Sal Rei serait la bienvenue.
Aucune animation pour les adolescents. Pas de véritable club enfant, très surprenant vue la taille du complexe et le nombre d'enfants accueillis dans l'hôtel.
La Riu party non accessible aux parents d'enfants en bas âge (la moitié de la clientèle) puisqu'aucune solution de garde des enfants n'est proposée.
Les spectacles proposés étaient de bonne qualité et les groupes ou chanteurs de très bonne qualité. Seul inconvénient cela restait très statique. Nous avons très peu dansé.
La boite de nuit avec ouverture à 23H et réservée aux majeurs était vide tous les soirs. Peu d'ambiance après 22h.

So many things wrong. CHICAGO

1 -Overcharged, and bamboozled on the phone, will not refund our deposit, AMEX is disputing the charge for us.

2 - Upon check-in we had issues. Asked to speak to a manager - that never happened.

3 - Beds are moveable lightweight garbage. No amenities whatsoever.

Unsafe and Unacceptable Conditions – Beware of Health Risks at Riu Palace Macao

I am compelled to share my experience at the Riu Palace Macao to caution other travelers. What was supposed to be a relaxing vacation turned into a serious health concern due to hazardous conditions and poor management.

Upon check-in, I was placed in a room that was heavily contaminated with mold. The odor was overwhelming, and visible mold was present on surfaces, raising immediate concerns about respiratory health and overall cleanliness. When I requested a room change, I was moved to another unit that was also mold-infested, with an air conditioning system that was clearly not functioning properly. This created not only an uncomfortable environment but also a significant health danger.

Adding to the disappointment, the room provided did not match the details of my original reservation. Instead of the Superior Junior Suite with a single bed that I booked, I was given a room with two full-size beds in unacceptable condition. When I raised these issues with the front desk, I was met with indifference and unhelpful responses. Staff insisted there were no other rooms available and failed to provide a proper solution, leaving me with no choice but to remain in unsafe accommodations late at night after a long day of travel.

The lack of accountability, disregard for guest safety, and failure to deliver on promised accommodations are unacceptable for any hotel, let alone one marketed as a luxury resort. Mold exposure can have serious health effects, especially for children, the elderly, or anyone with allergies or asthma. No traveler should be put in a position where their health is compromised due to negligence.

I urge anyone considering staying at this property to think twice. Until Riu Palace Macao addresses these hazardous conditions and trains their staff to prioritize guest safety and satisfaction, this hotel cannot be recommended. There are far better options in the area that respect both the well-being and trust of their guests.

I was left at the airport for 2 hours alone by Riu Cancun after they did not book my transportation to the hotel. I am an elderly women with disability's which makes getting around challenging not to mention I was left feeling very vulnerable and alone at the airport. When I tried to call the hotel for assistance in getting there they where very unhelpful and told me there was nothing they could do. Eventually I got through to the manager who organised a taxi however the fact that this took 2 hours to resolve was ridiculous.
As well as this my bedding was stained and dirty which only added more burden to my stay when I eventually arrived at 10.00 pm.
To add more to this situation when I arrived at the hotel gift shop, I was followed round like I was a thief. As far as I was concerned I felt the staff there where racist, they did not follow around any white people which made me feel very uncomfortable and angry as a black women.
When I eventually tried to make a complaint after my stay, the customer service only responded with generalising, standard replies and did not look into my case as all.
There where some nice staff who where friendly and helpful but the few that weren't really impacted our stay. I hope in future the staff are properly trained and there is more organisation when helping people.

Sono ospite al Riu touareg di boa vista da 3 gg e dovrò stare altri 19 giorni ma ogni sera ho un problema in camera è uno stress continuo manca sempre qualcosa, sapone, salviette , ho richiesto più asciugamani per la doccia fisso perché sono.piccole, ma ogni sera devo sollecitare, sono 3 giorni che chiedo acqua tonica in mini bar ma nulla...non ho parole , confermo che la struttura e' da ristrutturare per le camere, e gli ambienti esterni dopo il tramonto pieno di mosche e zanzare.

El bufet está bueno aunque faltan más opciones vegetales, pero lo peor fue el cuadro taurino que tiene en la recepción. Es un caballo con los ojos vendados, de los que reciben las cornadas de los pobres toros que son asesinados en las plazas. Quise poner una reclamación, pero se pusieron a darme excusas haciéndome sentir que era una tontería. Tuve pesadillas, con eso lo digo todo. No volveré!

Yesterday 03-08 when I arrived at the Hotel Riu Palace Macao I was assigned room 3090, when I got to the room it smelled of mold, had dirty pillows and towels, now after three complaints, one in the app and two at reception the situation remains at 04-08, I even had a visit from a cockroach inside the room. The most honest thing I can say is run away from this hotel, it sells five stars, but it's not even two!

⚠️ DO NOT STAY at Riu Palace Macao Punta Cana – Disrespect, mistreatment, and zero empathy from staff

★☆☆☆☆

I travel frequently for both work and leisure. I’ve stayed in dozens of luxury resorts across the globe, and never—never—have I experienced such a disgraceful level of service, disrespect, and lack of human decency as I did at Riu Palace Macao Punta Cana.

The experience was absolutely shameful and unacceptable for any hotel, especially one that markets itself as “5-star.” I was traveling with my 70-year-old mother. A close friend and his partner came to pick us up in a private vehicle, and the hotel security refused to let them in—even just to collect us. We called reception, explained the situation, and, as expected, they offered zero assistance. No solution, no responsibility, and absolutely no empathy.

Since our friends weren’t allowed to drive in, we asked for a golf cart to help my elderly mother cover the 2 kilometers from our room to the entrance. The staff literally said: “Just walk.” No concern, no care, no effort to accommodate a senior guest.

And that wasn’t the end of it—the next day, when we tried to leave the hotel, we ran into the exact same issue again. No support. No proper communication. Just a rude, dismissive, and cold system that seems designed to ignore guests rather than serve them.

I had no issue with the food or drinks. But when a hotel fails at the most basic level—treating guests with kindness, respect, and human decency—nothing else matters. It doesn’t matter how many restaurants or pools you have if your guests feel humiliated, abandoned, and disrespected.

People deserve to know what really happens at this resort. If you’re looking for a hotel in Punta Cana where you’ll be treated well—do not choose Riu. The staff is hostile, the service is awful, and there is absolutely no compassion in how they operate.

Very Friendly, accommodating staff, even though English was not their first language they made the effort. Tidy grounds and accommodation, any issues resolved quickly.

Très mauvaise expérience – À éviter absolument !
J’ai réservé un hôtel via Stayforlong à Dubai RIU hôtels Deira, du 7 au 12 juillet 2025. Ce séjour a été un enchaînement de déceptions :
• Piscines surpeuplées et inutilisables, aucune gestion des flux.
• Mon fils piqué par une méduse dès le premier jour, aucune mesure prise par l’hôtel.
• Minibar sale et non fonctionnel, avec de la moisissure visible. Températures à 35°C, aucune alternative proposée.
• Un interrupteur dangereux se détachait du mur – risque électrique avéré pour les enfants.
• Réceptionniste moqueur et absence totale de service client sur place.

J’ai transmis une plainte détaillée à Stayforlong avec photos et vidéos à l’appui. Résultat :
✅ Accusés de réception vagues,
⛔ Aucune action concrète,
⛔ Et silence total depuis des jours, malgré mes relances.

🛑 Zéro responsabilité, zéro professionnalisme.
Je déconseille vivement Stayforlong et RIU Dubai Deira. En cas de problème, vous êtes seul. Je vais maintenant saisir les autorités de protection des consommateurs.