PODUR Omdömen 

Excellent customer service and very helpful in addressing customers' concerns! I love their dresses, they're so pretty and comfortable.

I bought a dress from this company and it was completely different to what was advertised online. The stitching was terribly done and the actual colour of the dress did not match the description online. I got in touch with the company the same day as the dress was delivered as it was only giving me an option to exchange it although I was and still am within the 14 day return period. The head of customer experience Joy has refused my right to a refund and is offering an exchange only for the same terrible outfit but is now ignoring my emails. I am happy to pay extra for clothing that is worth the quality, however I feel that this company is very misleading. A shame because the dresses look stunning online.

**Reply to Podurs Response Below**

Thank you for your response as you seem to be ignoring my emails. However, it is important to clarify several inaccuracies in your statement.
Firstly, the feedback I provided was not simply “personal dissatisfaction” but related to a charge for an item that did not match the description provided. The colour of the dress received did not match the advertised colour, and the quality of the stitching was poor, which is precisely why photographs were supplied instantly without them being requested from yourselves in the first place. The images were provided to evidence these issues, not lighting variations.
Secondly, while you state that the stitching met your quality standards, I fundamentally disagree. Poorly finished stitching does not reflect acceptable quality, regardless of internal standards. The fact that the item was discounted does not negate the expectation that it should still match its description and be of reasonable quality.
Thirdly, although alternative resolutions were offered, these were declined because they did not address the core issue: the item was misrepresented. An exchange, store credit, or future discount is not an appropriate resolution when a product does not meet the description provided at the point of sale.
Finally, your claim that “professional service” was provided is misleading. Communication ceased entirely, and emails are no longer being responded to, which contradicts the assertion of ongoing professional support.
My review reflects my genuine experience and concerns, and it is neither misleading nor inaccurate. Transparency works both ways, and customers are entitled to share honest feedback when a product does not meet expectations.

*** See response to Podur reply below***

Firstly, Everything is documented including the last two unanswered emails. Only now have you responded to my review due to it being on a public forum but at least I’m getting a response.

Secondly, Your assertion that all resolutions available under your policies have been exhausted is incorrect. Your own public Trustpilot response dated 28 February 2025 confirms that refunds for sale items may be granted at your discretion. This directly contradicts your claim that refunds are categorically unavailable and demonstrates that policy exceptions are selectively applied.

Regarding the garment itself, there seems to be a common theme in your 1 star reviews here. So I continue to dispute your conclusion that the stitching and construction meet acceptable quality standards. The issues raised go beyond subjective preference and relate to workmanship and finish. Reframing these concerns as “differences in personal opinion” does not negate the evidence provided.
Similarly, the claim that colour discrepancies are solely attributable to lighting is contested. The product received does not reasonably match the appearance presented on your website, and this concern was supported by photographic evidence.
Finally, while you state that multiple goodwill options were offered and declined, none addressed the core issue raised — that the item received does not meet reasonable expectations of quality or representation.

For these reasons, I do not accept your position that the matter has been fairly or fully resolved. I maintain that my request for a refund is reasonable and supported by both evidence and your own demonstrated policy flexibility.

The dress is gorgeous! Perfect except for a slight problem. Although I got the right size it was a bit tight at one small part at my mid section. Which makes it a little uncomfortable to wear. And because the way the dress is cut there is no way alteration can be made.

The support team got back to us straight away and and really assisted us in the problem we were encountering.

Really fast delivery, good quality material. Unfortunately I had to return the item because the fit was a bit uncomfortable. But the returns process was easy and quick.

I ran into issues with my order and ended up having to cancel it. I had used a coupon on that order, and once it was canceled, I wasn’t able to use the code again. I reached out to customer service, but they weren’t able to give me a new code or offer any solution. I was only shopping because I had the coupon, so it was really disappointing.

Outstanding attires very chic and modest

I have ordered something for myself and then saw that the kids abaya was also in sale, but i needed to pay delivery costs. I have contacted the customer service and they helped me to combine both orders and refunded the delivery costs! The abayas for me and my daughter are stunning!

The dress is a nice design, the material is a little thinner than expected. It is also shorter than advertised and a small make. I was not able to zip mine up so unfortunately won’t be able to wear it, even though I bought it in my usual size. Definitely disappointing considering the price point.

⭐️⭐️⭐️⭐️⭐️
I honestly don’t even know where to begin - Podur completely won my heart! 💛

I had a wedding coming up and urgently needed a dress. I messaged them, and Joy responded so kindly and quickly, arranging to send it out the very same day. That kind of care and dedication is so rare.

When the dress arrived, I was speechless. The craftsmanship, the fabric, the way it’s stitched - everything feels so luxurious, elegant, and made with love. The moment I put it on, I felt like a queen.

As a hijabi, finding a wedding or evening dress that’s both fully modest and beautifully glamorous is a dream - and Podur made that dream come true. They didn’t just send me a dress; they created a moment I’ll remember with warmth and gratitude.

Thank you, Joy, and the whole Podur team, for going above and beyond -for your kindness, your heart, and your artistry. You made me feel so special. 🤍

Just an update podur got back in touch and offered a £50 coupon to resolve the issue 👍 thank you

I absolutely love the Elegant Lime luxe Long Sleeve Maxi Dress! The material feels really nice and the fit is so flattering — it flows beautifully and feels super comfortable. I bought it for my vacation and it was honestly perfect for both daytime exploring and evening dinners.

I usually buy from Podur because their delivery is always super quick, which is such a lifesaver when you’re in a rush. Their customer service is amazing, too — they were so helpful with a previous exchange order and made the whole process really easy.

Overall, I’d definitely recommend this dress and shopping with Podur. It’s such a smooth experience and the dress is gorgeous!

The item is like the image and the fit and quality is great so I've never had to return an item. The products are unique and arrives on time so five stars for great service!

Excellent service and very quick delivery! The sizing is abit off though and ridiculously long.

Dress looked absolutely gorgeous, so so timeless and the material is so soft.

I absolutely love my purchase from Podur! The material is beautiful—the satin on the dress feels perfect, and the attention to detail in the neckline and embroidery is stunning. I initially ordered standard delivery but needed to upgrade to express, and the customer service was incredibly quick and easy to access. My order arrived much faster than expected, and the whole process was seamless. I couldn’t be happier with the quality, service, and speed. Highly recommend!

The dress was gorgeous. The material was heavy, very high quality, the beading was stunning. I loved it. The reason that this is not 5* is because the colour was slightly darker/more yellow than ivory as advertised on their website, and the dress arrived with tiny little black marks that I will need to wash out. However, I am happy with the purchase overall. I look forward to shopping with Podur again for my next occasion. <3

The dress was so cute and elegant. Had to exchange to size up though because I didn’t want a fitted fit. However, only the waist and torso section was a big size but the rest of the dimensions were pretty much the same … so it fit perfectly.

Love the quality and the rich brown color. Can’t wait to wear it on the next occasion.

I ordered a dress for my wife, which turned up to be too small for her. Ammara from Podur made sure to organize the same dress a size bigger and ship it on time before our anniversary. Thank you again for making it happen ❤️

I was browsing their items on the website through Instagram and added a dress to cart, a pop up came up for email subscription which I was trying to remove and because of the layout I accidentally clicked confirm for payment. I contacted the company through email and Instagram straight away, within 5 minutes (have email proof of time stamps) informing them of the mistake and requesting item not be shipped and wanting to receive a refund. No response until next day informing me the item has been shipped and that I can request a refund by paying for P&P. I have since received the item, it's been kept unopened and I have contacted them again for a full refund. No response, I appreciate the fast delivery but when a customer contacts you within minutes informing you to cancel the order before tracking number is even arranged why am I now being asked to pay P&P for the return? There should be a grace period for such things and response from customer service should be better