We have just purchased 2 x e-bikes and the service has been brilliant. The communication was great. The packaging was excellent and we are really pleased with the bikes. I would thoroughly recommend t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm an older client, 72, who has for the last 10-15 years been riding larger /more powerful ebikes. Great fun etc, especially cross country, but the years catch you up. So this bije is a compromise be... Se mer
Great service, bought an ADO Air 20s, ordered Tues late afternoon and it arrived Thu lunchtime, came via DPD so great to get one hour time slot. Answered my questions by chat feature on website and pr... Se mer
Bike arrived in 4 days from ordering tracking very good.. when assembling the bike the seat and post was missing, not in the box thou the box was completely sealed!! Markshop contacted duotts direct a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Get the best electric bikes, accessories and after-sale services from MarkShop
Kontaktuppgifter
3, 3 Southgate house, Southgate street, Southgate street, Southgate street, BA1 1AQ, BATH, Storbritannien
- 07422554664
- enquiry@markshop.co.uk
- www.markshop.co.uk
4,8
Utmärkt
612 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you MarkShop for honouring the…
Thank you MarkShop for honouring the first purchase discount much appreciated reflects good customer service.
17 mars 2025
Omdöme utan inbjudan
Excellent service!
ADO Air 20s
A big thank you…
Excellent pre-purchase email support. Delivered within two days of placing the order.
Minimal build was required.
The bike came with front/rear mudguards and a mobile phone holder which was a nice bonus.
Seems like a really well built product, but yet to test it.
Thanks
15 mars 2025
Omdöme utan inbjudan
Very prompt and helpful service
Very prompt and helpful service, would recommend this company to anyone looking to buy an E-Bike.
11 mars 2025
Omdöme utan inbjudan
Everything was excellent
Everything was excellent, the delivery was so quick.
Ordered on Tuesday 11th February and delivery was on the Thursday 13th February.
Just excellent.
13 februari 2025
Fantastic friendly polite staff members…
Fantastic friendly polite staff members that went above and beyond to help and resolve my problem. Very quick response time and very quick at getting to the route and bottom off the problem. Could not be more happy or grateful for the outstanding service received and how truly friendly it was.
Amazing people to deal with and reach out too for help
5 februari 2025
Omdöme utan inbjudan
Fantastic back up and after sales…
Fantastic back up and after sales support. I will definitely use Markshop again.
21 januari 2025
Omdöme utan inbjudan
Great delivery service.called me on the…
Great delivery service.called me on the day to say they was a hour away.then called again when they was close by.was very fast and friendly
16 januari 2025
Called several times since morning…
Called several times since morning 20/01/2025
No response, some voice recorded response in Chinese language
Texted / whatsapp several times
No response
In their website it says INSTANT RESPONSE, which is the joke of year
I don’t understand how these guys are surviving with no inclination to work
20 januari 2025
Omdöme utan inbjudan
Svar från MarkShop
Hello Amar,
We apologize if we missed your calls. Upon review, we checked that you reached out via live chat at 2:05 PM yesterday, 20/01/2025. We responded within 30 minutes but have not received any further reply from you since. We can provide a screenshot for your reference If needed. Please message us on WhatsApp at +447422554664 if you have any further questions.
We strive for instant responses through live chat and 24-hour email replies. This commitment to timely support is clearly stated on our website and has been our focus for over four years. We have been offering good customer service among the ebike online sellers these years and we will continue working hard. We are sorry if you are not satisfied with most of the online sellers and for any inconvenience caused, we are here for our customers.
Best wishes
MarkShop
A positive experience.
Markshop prices seemed very competitive when looking to buy an ADO bike. I had wanted to purchase an ADO 20 Pro, unfortunately it was out of stock, I decided to buy the ADO 20s and a mudguard and carrying rack set.
The delivery of the bike was quick and the mudguard set took a bit longer (Non stock item).
Setting up was straightforward, I had a small technical issue, I emailed the aftersales section, the instructions given were good and the issue was easily sorted.
I haven't had chance to do many miles on the bike, but I am impressed with it. I tried it on a fairly steep hill and it coped well.
So far my experiences have been positive, in purchasing, aftersales and with the bike itself.
1 januari 2025
All good
Ordered a new display unit for my bike, Engwe EP-2-Pro. Incorrect model sent, but not actually Markshop fault, apparently my bike has 2 versions of digital display (something the manufacturers failed to advise). So sent incorrect one back, and correct model was sent in replacement. This one fits great and is working fine.
7 januari 2025
Svar från MarkShop
Hello Karan
We have reviewed your order number MASP3060, the (NON-UK STOCK) ENGWE Accessory Display EP-2 PRO/ Engine X/M20/Engine Pro 2.0, EP-2 PRO(old version)*1.
Firstly, we confirm that our email address, For aftersale: aftersale@markshop.co.uk or For anything else: alicehuang@markshop.co.uk, both are valid and available. All the emails will be responded as soon as possible normally within 24-48 working hours. You have sent us an email on 16 Jan 2025, 18:22 (11 hours ago) which is after 5pm or 6pm on a working day, and we have get back to you on 17 Jan by 6am as soon as we can.
Secondly, sorry that we can not find your previous contact email or any messages from you to confirm the correct model for your current display. Can you please send us screenshots of the contact history that you have contacted us and sent pictures to confirm your display is EP-2 PRO(old version)? We have put all our effort into helping our customers and we always make sure to send the correct model when a customer comes to us. Even if something goes wrong when the item is delivered, we are here to help and to figure out what's going wrong and will solve it quickly.
Furthermore, All the non-UK accessories need to be dispatched from the China warehouse and most of them take 7-14 days to arrive at a UK address, we are sorry if you did not notice before placing the order. https://www.markshop.co.uk/collections/ado-accessories
We have also checked that your order was placed on 7 January 2025 at 11:58, and it was dispatched on January,08,2025 15:28:12 Local time the earliest. We can see that the item was delivered in a timely manner within this delivery period on January,16,2025 .14:49:28 Local time, Calendar Day: 7.5days / Working Day: 5.5days.
Tracking link: https://www.yuntrack.com/parcelTracking?id=YT2500821272037639
We accept the return if it has been determined to be wrongly provided by us or it has got major quality problems. https://www.markshop.co.uk/pages/return-warranty Or you can choose to swap if something goes wrong like most customers do as they choose and trust us from the beginning and finish and they still need the part. If the item finally confirms it needs to be returned, we will arrange to be returned to us. We put all our effort into delivering the best customer services and we will keep doing this.
Best wishes
MarkShop
Took ages to find item I was after but…
Took ages to find item I was after but finally got it and wasn't waiting to long for delivery very pleased with result.THANK YOU.
29 december 2024
Let down
Visited the website looking for a particular bike as a Christmas present I was surprised there were 3 in stock for uk delivery in time for Xmas, paid in full and awaited delivery only to receive an email a couple of days before Xmas day to be told it was out of stock. Had to wait for my refund so didn't have time to find an alternative present for my son who was deeply upset on Christmas day to not have his present to wake upto. Received refund no problem (Christmas Day) But over all a bad experience.
18 december 2024
Svar från MarkShop
Hello Neil
We sincerely apologize once again for the inconvenience caused to you during the Christmas and New Year holiday period.
We are deeply concerned about the timeliness of couriers and delivery as it cannot be guaranteed within this time frame, so we have noticed as early as possible on the website in early December. We have reviewed that your order, the (UK Stock 3-5 Working Days Delivery) DOUTTS C29 750W Motor 25km/h 48V/15Ah 29 Inch Electric Bike Single Battery / UK Mainland*1, was placed on 18 December 2024 —just two days before the last shipping date of Friday 20th December 2024. We have sent you email updates on 19 Dec 2024 08:54 once we were notified by the warehouse that the last one of the C29 has been sold out unfortunately. Another update on 20 Dec 2024, 07:23 asking if you can confirm that you would like to swap to an available e-bike with a quicker 1-2 working day delivery timeframe. While we couldn’t guarantee delivery before Christmas, this was the best alternative we could provide. We were awaited for your reply until you confirmed you prefer a refund on 21 Dec 2024. We have issued the refund immediately and the refunds typically take 3-8 business days to be processed, depending on your bank.
We hope all our customers are happy and our aim is always to ensure our customers are satisfied. We have replied to you that the Duotts C29 is normally 3-5 working days delivery prior to the order, what we can do is to ask the courier to deliver it as soon as possible. During this exceptionally busy period, unexpected stock shortages and 1-2 day delays in inventory updates occurred. We are sorry for this unexpected situation. We are sorry that you are not able to find an alternative present for your son, we still wish you and your family a happy new year.
We will continue to work hard and keep putting all our effort into delivering the best customer services to all our customers.
Best wishes
MarkShop
the price of the product i bought from…
the price of the product i bought from this site was cheaper
23 december 2024
Brilliant after sales service
I needed some help after I had an issue with my power supply. I received clear, helpful and timely responses which resulted in a new part being sent under warranty which resolved the issue. Very professional and efficient company.
30 december 2024
Omdöme utan inbjudan
The customer service is 10/10
The customer service is 10/10 . Alice dealt with my issue. Thank you Alice for your help.
9 december 2024
Omdöme utan inbjudan
Hydraulic brakes for engwe m20
I bought a set of hydraulic brakes for my engwe m20 but managed to bust a hose while installing and the guys at markshop were good enough to send me a speedy replacement single brake as I didn't need another pair..thanks guys great work!
29 november 2024
2 x ADO ebikes
I recently purchased 2 x ADO ebikes, I had been let down by other retailers , who I thought were more established who said they had stock but did not. I initially was wary of Markshop as the price of the bike was £100 cheaper than elsewhere. I should not have been concerned. They instantly responded (out of hours) to inform me they had the exact stock I wanted. I ordered and received the next day. I had a set up query which also received an instant response. Excellent service from Markshop
20 november 2024
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