Eco Bike Company Omdömen 

142
TrustScore 4.5 av 5

4,3

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Purchased an Ampere deluxe pro as an upgrade from my previous bike. The Eco Bike Company really are excellent, fast responses, able to deal with questions quickly and make the whole process incredibly... Se mer

Betygsatt 5 av 5 stjärnor

pamela powell Brilliant bike I love my empere bike, it's so easy to mount with the step through, easy to ride, no more struggling up hills, i love how i can choose when i need to use the assist or... Se mer

Betygsatt 5 av 5 stjärnor

th Elaine Fry, left the following 5 star review for the product Ampere Throttle, Order #6277EBC: My new Ampere de luxe pro 17ah on holiday. I ordered my new Ampere bike and it arrived just in time... Se mer

Betygsatt 1 av 5 stjärnor

Bought a Neomouv Adonis 2 years ago, first ride back tyre blew out, when i looked at the handbook there was a weight limit of 120 KG including the rider and the bike, before buying i had stated my he... Se mer

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

Eco Bike Co. source the best e-bikes across the UK for our customers. We are committed to 5* customer service, we price match & offer fast & free shipping on all orders.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

142 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(142)

23 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My new great little bike .

th Elaine Fry, left the following 5 star review for the product Ampere Throttle, Order #6277EBC:

My new Ampere de luxe pro 17ah on holiday.
I ordered my new Ampere bike and it arrived just in time for me to take it on holiday to Norfolk with my husband and our caravan . Well I have tested it by riding 200 + miles on Norfolk's lovely lanes . Some were sandy and gritty and the bike never flinched . It ripped up hills in "Norm"and I was never truly fatigued even on 30 mile rides . I am 79 and fairly petite with RA so I'm not very strong and so the bike's lightness and responsiveness was just what I wanted . It is so powerful ! I left my husband way behind. Only slight niggle was the kickstand kept coming loose but we will sort it

7 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

pamela powell

pamela powell
Brilliant bike
I love my empere bike, it's so easy to mount with the step through, easy to ride, no more struggling up hills, i love how i can choose when i need to use the assist or not, it has a good range battery and made up of parts you can trust making cycling enjoyable once again

26 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service and a great bike

Purchased an Ampere deluxe pro as an upgrade from my previous bike. The Eco Bike Company really are excellent, fast responses, able to deal with questions quickly and make the whole process incredibly easy. Not the first purchase from them and won't be the last!

10 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bought a Neomouv Adonis 2 years ago

Bought a Neomouv Adonis 2 years ago, first ride back tyre blew out, when i looked at the handbook there was a weight limit of 120 KG including the rider and the bike, before buying i had stated my height and weight and told it was fine! I was over this limit so i phoned them and they said it was a mistake and the handbook was wrong, i should have insisted on a refund then but they persuaded me i needed a tyre upgrade and anti puncture material putting in. The bike worked ok but after 2 years now the battery is failing after only 760 miles! they say i'm out of warranty and do not want to know! There was a gap of a few weeks before i got the bike back and was able to use the bike for the first time properly so i should be still in warranty, i am taking legal advice luckily i still have all the emails, they have ended the conversation because they do not want to replace the battery.....Very bad

31 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

First a tire blew out in the ride…

First a tire blew out in the first ride customer service was really helpful, second the rack on the back broke off and I'm an old man that rides conservatively and on a paved bike path, third the accelerator decides to work by itself first time was scary and dangerous and last the battery charge post came loose inside the battery and the couldn't help, basically the bike was great for fleeting moments I would stay far away from this product only plus is the customer service tried at first, never have been so disappointed with a purchase in my 67 years

5 juli 2026
Omdöme utan inbjudan
Logotyp för Eco Bike Company

Svar från Eco Bike Company

Hello Scott,

Thank you for taking the time to leave your feedback, and I am sincerely sorry to hear about the ongoing issues you've experienced with your bike.

While we are glad to hear our customer service team was helpful initially, we want to address the serious concerns you've raised regarding the rear rack, the accelerator, and the battery charge post. Safety and product reliability are extremely important to us, and we certainly want to look into what has happened here.

Could you please provide us with your order number or the email address associated with your purchase as we cannot find the order on our records under your name? Once we have your details, our management team will immediately review your case history to see how we can properly assist and resolve this for you.

Thank you for your patience, and we look forward to hearing back from you soon.

Kind regards,

Eco Bike Co. Management

Betygsatt 5 av 5 stjärnor

Excellent response and service …

Excellent response to queries resulting in a correct choice of bike, efficient processing of order and priority delivery resulted in a birthday surprise for my partner. Service exceptional and bike chosen is proving a hit after the first few rides.

15 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ampere de Luxe in the Highlands of Scotland

Ampere de Luxe in the Highlands of Scotland
I am an elderly lady used to Dutch bikes in the past.
After months of research, I found the Ampere de Luxe e-bike. As I live in the Highlands of Scotland, I had a few questions about the rough terrain I would cycle on. After having sent pictures of the terrain, the initial service and advice from Eco bike personnel have been excellent. Delivery was within 2 days, very well packed. The bike rides very well in the hills, tires are good, step through / low instep works perfect.
The instructions were not adequate for me, after having sent an email, I had an immediate response, very impressed with this service, 5*! Thank you to all staff, amazing

7 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ampere deluxe ebike, a great bike

I am very pleased with my new Ampere deluxe ebike. It is a perfect size for me, rides well and handles hills perfectly with just the right assistance. The addition of adding a throttle helps with starting off on a hill start to get across a busy road. The company's customer service was very helpful, especially as the instructions with the bike just need a few extra guides. Overall I am very happy with my purchase.

27 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company

After reading reviews I decided on eco bike company. Really good choice, safe pair of hands. Sam dealt with my first enquiry up to delivery. Excellent customer service.
I bought a folding EVBike and it’s exceeded all my expectations. It’s a solid piece of kit, and really easy on eye.
It’s relatively easy to fold and cart up to my first floor flat. The ride is easy, the gears system works seamlessly. Love it.

20 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and lovely bike

Great service and lovely bike. Was given lots of information re the delivery and also if I had any questions after receiving the bike. The Juicy Roller is a fab bike and making my life much easier. Would highly recommend Eco Bike company.

3 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

E-bike through cycle to work…

I got an e-bike using a cycle to work scheme. The EcoBike representatives could not have been more helpful, explaining the process, providing very clear information on when the order would arrive and answering all my questions/responding very promptly.

The bike and helmet are fantastic and I'm delighted with the quality and performance of both. If you're looking for an e-bike and thinking of using Eco Bike Company, my advice would definitely be go for it 😀🚲

7 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

Excellent. Polite , very helpful good quality bikes and helmets.Fitted alternative pedals swiftly with no charge , overall brilliant . Fully recommended.

30 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Neomouv Electric Bike

From the initial enquiry, right through the process, communication was clear, helpful and prompt. The bike was great value, was delivered speedily and in A1 condition. 30k wracked up so far and very pleased.

14 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My new e-bike

Yes, loving the bike, and have used it to clock some miles up for a fundraising project I.completed. The 100 miles I completed was a mixture of walking and cycling....a most enjoyable project.

Just at the moment it is a bit cold, wet, and slippery to go out on the bike

But I'm pleased with the bike and have no complaints whatsoever.

Thank you for your help in getting me to choose the correct bike.

5 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ecobike were so helpful

Ecobike were so helpful when I wanted to purchase a bike using my work's Cycle to Work Scheme. I didn't find the scheme that intuitive. I found a bike at another shop but I couldn't purchase it as it wasn't their own bike. So I had to start again. So I found Ecobike had the same bike (I was working within a budget), they made sure the bike was in stock for me and price matched the bike....then they were very patient as it took a little time for my certificate to come through. Delivery was very swift from the time I sent them my Cycle to work certificate. So far I am very pleased with my bike and I am getting used to it! It makes going up the hills in my area so much easier! I wish I had done it earlier. Thank you very much!

1 oktober 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Loving my E-go bike!,

I am 5ft and 64 so small and challenged in the going up hills department. So I gave away my mountain bike and searched for foldable electric assisted (no throttle) lightweight bike! Bingo! E-go from Eco Bike company hits the spot. Easy to use, 5 assist levels and hills are a dream, no more getting off! Early days but all good so far.

21 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

good choice

I did a bit of research before I purchased the bike, but like most things you read on reviews a large bag of salt should be kept handy, there was one small things that had to be sorted ie, back brake in the UK is normaly operated from right hand lever, which is hardely worth mentioning, the reason being the help recieved from support was exelent. The bike was great to ride, an exelent decision really glad I chose this one

14 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service.

Excellent service.
The bike is fantastic quality and the service from Eco Bike was 110%. I would definitely recommend and if you’re unsure then don’t be!

23 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wisper 806

I have owned and still own 2 x wisper ebikes,I fancied the new 806.Dealing with Sam at Eco bikes made the whole process great, my new bike was duly delivered, I charged the battery up and went for a ride, I was not disappointed,it's a great bike and I thoroughly recommend Wisper ebikes. Get it from eco ebikes their service is excellent 👌

12 september 2025
Omdöme utan inbjudan

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