Purchased an Ampere deluxe pro as an upgrade from my previous bike. The Eco Bike Company really are excellent, fast responses, able to deal with questions quickly and make the whole process incredibly... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
pamela powell Brilliant bike I love my empere bike, it's so easy to mount with the step through, easy to ride, no more struggling up hills, i love how i can choose when i need to use the assist or... Se mer
th Elaine Fry, left the following 5 star review for the product Ampere Throttle, Order #6277EBC: My new Ampere de luxe pro 17ah on holiday. I ordered my new Ampere bike and it arrived just in time... Se mer
Bought a Neomouv Adonis 2 years ago, first ride back tyre blew out, when i looked at the handbook there was a weight limit of 120 KG including the rider and the bike, before buying i had stated my he... Se mer
Företagsinformation
Skrivet av företaget
Eco Bike Co. source the best e-bikes across the UK for our customers. We are committed to 5* customer service, we price match & offer fast & free shipping on all orders.
Kontaktuppgifter
Storbritannien
- 0333 050 3189
- info@ecobikecompany.com
- ecobikecompany.com
4,3
Utmärkt
142 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
E movement fat tyre panther 500w
Superb bike bought of eco bike via cycle to work.
Superbly deliveried. No assembly required .
Great comms throughout .
5 oktober 2023
Omdöme utan inbjudan
Excellent service from Jarred at Eco…
Excellent service from Jarred at Eco Bikes. We bought two bikes and then one for our neighbour. The bikes are despatched promptly and are easy to set up. We are thoroughly enjoying getting out and about through the countryside in Scotland
20 juli 2023
Omdöme utan inbjudan
excellent service
Purchased two Wisper 806 folding bikes with 700w batteries from Eco-bike co and have to say Katie was most helpful and spent time answering all my many questions both on the phone and emails. Nothing was too much. Only one bike has arrived but this is due to one being full throttle version which I knew would take 4 to 8 weeks. The bike arrive very well packaged and wrapped in foam. Once unwrapped and pedals fitted was ready to go. What a joy to ride, look forward to riding the full throttle version. Would definitely recommend Eco-bike co, price was very good as was the service.
6 oktober 2023
Omdöme utan inbjudan
Avaris Odysey
I bought Avaris Odysey from ecobikecompany.com
Delivery took 3 weeks, when it was delivered I assembled it and gears 2;3;4;5 wasn't working, motor power (assistance) 30-40% less powerful than in carrera vengeance bike (I have 3 yeras old vengeance ebike) . When I contacted seller to return the bike, they started demanding to bring bike to qualified ebike mechanics and then they will pay 30£ for repairs. They treated me like I work for them, like I am obligated to cancel my plans my job, and do work for them. Also they sad that I wipl not going to get full refund, because they have ridiculous t&c, like I need to pay for collection, need to pay for restock etc. In the end I got full refund, because I opened a case against them and won. Week after I went to Halfords and bought new model of Carrera Vengeance ebike. So do not recommended Avaris nor ecobikecompany.com
13 september 2023
Omdöme utan inbjudan
Svar från Eco Bike Company
Hello Ingars,
Thank you for your comments.
We take customer concerns seriously and strive to provide the best possible service. Upon receiving your complaint, we immediately asked you to provide accurate details of the issue which were not provided. We then asked you to please take the bike to local shop to have the bike checked over by a mechanic as sometimes adjustment after shipping is needed, which we would've reimbursed.
A refund request was then made by yourself without any evidence to the fault. It fell outside our returns policy given you had ridden the bike, however still agreed to return and refund it. We asked you to package the bike & supply images of the bike boxed up - it was in no state to be returned via courier. We then arranged a white glove collection by our team, at a significant cost to us, to ensure the bike was delivered safely back to our warehouse. Our experienced technician examined the bike extensively to ensure we addressed any potential concerns.
However, after a comprehensive evaluation, we found no fault with the bike's gears, motor power, or overall functionality.
In your case, the £70 charge for collection and delivery covers the courier expenses associated with this process, this is a charge which is passed onto customers who have changed their mind on the bike or it doesn't suit them. Given no evidence was given of the faulty bike this is what was offered to you.
We'd like to clarify that we are more than willing to reimburse customers for delivery charges in cases where a faulty bike is confirmed. Regrettably, this was not the case with your Avaris Odyssey bike, as no defects were detected during our inspection. However, we have proceeded to fully refund your order including the courier charge. You then decided to open a case on Paypal which we found strange given we had agreed a refund.
Regards,
Eco Bike Team
Awesome after sales service and Bike!!
Ordered a Wisper 806 folding bike from Eco. A bit of wait while the Full throttle option was certified. Bike was beautifully prepared for transit and arrived in pristine condition. Had an issue with accessing the Wisper tutorials, but Katie from Eco sorted them out and the website was repaired. the after sales service is very prompt, friendly and constructive. Have had my first ride and the bike is awesome, very strong up hills with this old overweight rider and folding is a doddle. Highly recommend Eco as a very client-friendly provider.
10 juli 2023
Omdöme utan inbjudan
I’ve just purchased an electric bike…
I’ve just purchased an electric bike through this company having contacted them knowing very little about e-bikes. They answered all my questions and of the 3 bikes I had short listed help me decide which one would suit me best, they even offered me a deal on a return bike that had a small paint chip but as a result was discounted. The bike arrived by specialist courier and they have answered the couple of questions I have raised since I bought it. All in all they appeared very knowledgeable and extremely helpful. I would not hesitate to use them again or recommend them to friends and family.
3 maj 2023
Omdöme utan inbjudan
Love our step through ampere electric…
Love our step through ampere electric bikes and would recommend Eco Bikes for their sales
service . Quick response to emails and lots of advice re which model would be best . Initial problems with my husband’s bike (ex-demo)while in France . Told to go to bike repairers and bill them . We did and were quickly reimbursed. Although we are yet to run out of power , would advise to get the longer range battery initially as expensive to upgrade later .
28 mars 2023
Omdöme utan inbjudan
Suspension issue.
I purchased an ampere mode folding bike about a year and a half ago all is good.One thing I would like to say that could be rectified is the front suspension.On returning to the start of the suspension travel when on rough ground there is a heavy clonking sound.I would be interested to know if anyone else has noticed this,and can it be fixed.
28 februari 2023
Omdöme utan inbjudan
Top service - Highly Recommend!
Honestly, been a while since receiving customer service like this - every question was answered within seconds - follow up emails to ensure everything was ok - bike delivered in 2 days - yes had a couple issues but dealt with so fast and conveniently so will highly recommend - big shout out to Katie who always went above and beyond!
9 november 2022
Omdöme utan inbjudan
"Professionals"
My e-go Max motor stopped working after 5 months of very high regular riding in London.
I purchased my bike from ecobike company but this company send my bike for repairs to E-go bike where they repaired my motor (which I am very thankful) however product isn't very reliable for my cycling needs.
This bike is made in China.
Isn't best product on the UK market.
If you are cycling every day like me in London for work - look for more reliable products. Bike is very heavy for any woman. Till today they didnt explained to me what's happened to my motor.
I'm disappointed. Chinese bike is not cheap. I'm paying loan. When is rainy weather the bike is folding very heavily. Rear light isn't connected to the bike. This light is powered by battery only. Till today I do not know how to on my front light as they didn't provided a simple instructions. Also the cables coming out from the front light which I didn't used that light from day when I bought it due lack of instructions. Glenn from E-go bike is very responsive but I feel that he just tried to force me by his emails to change my mind about my review and give him a more stars. This is my the most honest rewiev. I'm reviewing a product. A product speaks for itself. Also them customers services is terrible- they dont answer them phone by simply ignoring customers.
13 november 2022
Omdöme utan inbjudan
Svar från Eco Bike Company
Hello Katarzyna,
We are very disappointed to hear that you are unhappy with your experience with us.
You purchased an E-Go bike, we liaised with E-Go to resolve your initial issue of the motor cutting off. You first raised the issue late on a Friday evening, the bike was collected from your home for an inspection the following Tuesday morning, resolved and delivered back to you within 48 hours. This involved two 100 mile round trips.
You made contact with us on Sunday morning to notify us that you had received a puncture on your tyre. It was explained to you that this is something that does not fall under the warranty however the parts are available to purchase from the manufacturers website and would be sent on a next day service.
As you can see by our other reviews, providing excellent customer service is a huge priority for us and something that we feel that we have provided to you throughout your whole experience.
The bikes are manufactured in China, it's nothing we shy away from. It's very normal for bike in this price range (£1,000 - £2,000) to be manufactured in either China or Taiwan. E-Go are a reputable UK brand that we've been working with for 3 years, and provide an excellent service.
Regarding the scratch we asked for images to be sent over but we never received those back in May when you made the original purchase.
In the future, please bear in mind our customer service hours are Monday to Friday 9am - 6pm. Outside of these hours we will get back to you as soon as we can, like we have done first thing this morning.
Please respond to our email if there is anything else we can assist with.
Kind Regards,
Eco Bike Co. Team
Great Bike experience, Acccesories not so
Great Bike experience, Acccesories not so.
Can not fault the speed and efficency of the CycleToWork processing and the delivery of the bike.
The bike itself the Go-Max is excellent.
-The accesories however never arrived, re-sent, redeliverd and then inconvienced by the return of the 'missing' delivery was nothing but absolute hassle.
(Eco) claim this is sub contracted to another company, they do need to reconsider their choice of supplier.
Great shame as CycleToWork means you must buy everything from the one same seller.
Summary:
Accesories purchase badly tarnished the whole experience.
However:
the actual BIKE purchase was absolutly fantastic, as is their speed of response and their customer service.
1 november 2022
Omdöme utan inbjudan
I can't thank Jarred and the team…
I can't thank Jarred and the team enough. From pre order questions to a prompt delivery, these guys fell nothing short of perfect. Thanks again and I will be back!
1 november 2022
Omdöme utan inbjudan
Great product and fast delivery
Ordered an e-go lite bike on Wednesday, received the order on Friday. I wasn't home at the time of the delivery and couldn't return calls of the delivery driver. When, after two hours, I called him back and asked to come back and deliver to my neighbor, the driver responded politely and came back to the adress within half an hour. I gave four stars, because one washer from the assembly box was missing, luckily, I had some at home and managed to replace it without contacting the company. Happy with the purchase. Tried the bike and it's exactly what I needed. Recommend.
7 oktober 2022
Omdöme utan inbjudan
First class!
I bought the fold up Sienna Legend bike so I could take it away with me in my campervan. I love the bike that has 24" wheels - I wanted a bike as close to a full size one as possible. The service provided by Eco Bike Co. was first class. I had a problem with the charging unit. They sent me a replacement without quibble. The friendly and helpful staff kept in touch and informed me of the progress of my order. They organised a replacement charger without delay or quibble.
I cannot fault the service I received and would highly recommend the company.
30 september 2022
Omdöme utan inbjudan
I have returned to eco bikes three…
I have returned to eco bikes three times and I am the proud owner of three bikes I found the service second to none products fantastic customer service fantastic I would recommend this company to anyone not a single service better
5 oktober 2022
Omdöme utan inbjudan
Ampere Delux
I bought the Ampere Delux back in Feb but didn't get around to riding it until June due to getting the courage again! Long story short, jumped on the bike one morning and never looked back since! Absolutely love this bike which I ride at least 5 times a week!
From point of sale through to delivery, total customer satisfaction. Would highly recommend this bike as well as the company! Happy Cycling!
4 oktober 2022
Omdöme utan inbjudan
Eco bike company Issues
Eco bike company have a cunning way of talking their way out of anything. I purchased, a Ampere Alter folding bike from them at a slightly cheaper price than any of their competitors, and now I am thinking there was a reason for this? Anyway, they have asked me for video evidence of the issues I am facing with my bike. Also, stated within the Paypal case I started, that, I have used the bike quite a bit!?! It was delivered on the 8th September 2022, and I never actually rode it until 10th September?! Anyway, issues include, squeaky brakes and a judder, that they say will disappear over time? Electric motor that intermittently cuts out at lower speeds, a dodgy rear light switch, and they keep improvising on my complaint over the sixth gear claiming that I am saying the bike has 6 pedal assist modes?! Lets not mistake gears for motor assist levels now :D They claim they are bike experts? I am now rather frustrated and I hope that Paypal will save the day.
10 september 2022
Omdöme utan inbjudan
Svar från Eco Bike Company
Hello Christopher,
Thanks for your comments.
Since you first contacted us yesterday, you have made several claims of issues with a product that we sent you. It has not been made clear to us what the issues with the bike are as they seem to keep changing, for example, this is the first time you have said about a judder, or anything to do with the gear set.
We are of course willing to help get any issue resolved for you, however in order for us to verify the fault and make steps to resolve it, we need to see evidence of the issue in either a photo or video.
These have been requested from you on a few occasions however you have refused to supply them.
Our team have been very responsive to you since you first got in contact yesterday, however there have been 2 phone calls today where you were very aggressive with our team members.
This is something that we have a zero tolerance policy for and, as a result of this, we have emailed you offering to collect the bike so that you can be refunded.
Please respond to our email if you have any further questions.
Kind Regards,
Eco Bike Co. Team
Ampere Deluxe step through
Ampere Deluxe step through
I've received first class customer service from Sasha, Katie and Jarred of Eco Bikes, from advice to technical support and general questions.
I've had my Ampere Deluxe step through for a couple of weeks, and absolutely love going out and about, the fact you can switch the motor off and pop it back on for those steeper hills means you get the best of both worlds. My husband likes it so much, he has one on order. Thank you Eco Bikes.
28 augusti 2022
Omdöme utan inbjudan
Svar från Eco Bike Company
Thank you for your kind review :)
Can't thank everyone at EcoBike enough!
Just to say that I went out on my bike this evening..about 10minutes only but it was amazing!!! I've got long covid and not great asthma. I used to go to dance events 3 times months, walk 8-12miles most weekends and cycle everywhere. I rode a bike today for the first time since I got covid👏👏who knows when I walk or dance again, but you all have made me very happy now I have an electric bike!thank you! (And sorry I asked sooo many questions )! THANK YOU!!
So many things to think about compared to a non electric bike. Feels like I've 'sailed' through the process, thanks to such a fantastic team!
17 augusti 2022
Omdöme utan inbjudan
West hill link ebike - eco bike company.
Great customer service demonstrated by the whole team - Sasha, Jarred and Katie.
They are polite, understanding and helpful. This is what makes them great and pleasant to dealt with. 💪🏻
When issues arises they respond well and they deliver what is require. I would definitely recommend customers to buy from this company as they friendly, helpful and reliable ⭐️
Methods of contact - phone 📞 email 📧 and instant message options and this great 👍🏼
I had issues with my delivery with DPD 📦 and they did their best to investigate.
This ECO BIKE 🚲COMPANY - is simply the best and HIGHLY RECOMMENDED 🔥
Buy from them and you know you will be in great cable hands. Believe me.
Thank you ECO BIKE 🚲COMPANY @Sasha, Jarred and Katie.
12 juli 2022
Omdöme utan inbjudan
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