Eco Bike Company Omdömen 

Great customer service demonstrated by the whole team - Sasha, Jarred and Katie.

They are polite, understanding and helpful. This is what makes them great and pleasant to dealt with. 💪🏻

When issues arises they respond well and they deliver what is require. I would definitely recommend customers to buy from this company as they friendly, helpful and reliable ⭐️

Methods of contact - phone 📞 email 📧 and instant message options and this great 👍🏼

I had issues with my delivery with DPD 📦 and they did their best to investigate.
This ECO BIKE 🚲COMPANY - is simply the best and HIGHLY RECOMMENDED 🔥

Buy from them and you know you will be in great cable hands. Believe me.

Thank you ECO BIKE 🚲COMPANY @Sasha, Jarred and Katie.

We recently purchased 2 E-Go folding bikes and are extremely impressed with the comfortable ride both on and off road. We cycled 20 miles yesterday and the battery life was still on full charge at the end of the day so we are looking forward to a longer cycle soon.
The customer service has been excellent, responses to our queries was immediate and delivery was within a week. We would highly recommend the Eco Bikes Company.

So far so good.

Placed an order for an Avaris 2.3 electric road bike last night using my bike2work voucher

Very quick, polite and helpful responses from Sasha, Katie and Jarred who helped me through the process.

Excited to recieve my bike.

Thanks guys

I have an Ampere Tourer and I can honestly say that it has changed my life, I am 67 years old but I zoom around the countryside enjoying all the natural wonders day and night. Ampere Tourer makes riding easy.

bought two ampere step throughs for my wife and myself.

had a difficulty with the pedal, customer service brilliant sent spare parts really quickly.

both bikes are excellent value.

Fantastic customer service couldn’t fault them. Very helpful and sympathetic to my needs. Would recommend to anybody.

I had researched for over a year for an ebike and I came across ecobike company. I called them to talk through my needs/concerns etc. and they recommended 2 bikes. I am now the proud owner of an Ampere Deluxe Step Through (large). The bike itself is absolutely brilliant and fits all the specifications I had asked for. I suffer from a muscle wasting thing so I could no longer ride my normal bike up the slightest of hills. This bike is a dream. I have clocked up about 30 miles in 2 days, into the wind and up some fairly steep hills without any bother. I have some panniers on the back that were full with a laptop, d locks etc and even with the extra weight it was not even noticeable. So that's enough about the bike. What stuck me about this company is the absolutely excellent customer service. Good old fashioned real people at the end of the phone willing to help. They sourced a local bike mechanic for me to set it up (& they were brilliant as well). I emailed & called with a lot of questions and they answered everything quickly and called me back were applicable. So thank you Sasha & Katie

Had my Ezego electric bike since last September. Love it. The ride is so smooth and battery is proving to be very resilient with a great boost on hills. Happy Riding!

Ordered 2 bikes from Eco Bike Co, excellent experience, received the bikes which then got recalled to the manufacturer..which could have been a bit daunting! But Eco Bikes stepped up and sorted all of the problems for us. Faultless performance. Thank you.

Eco Bike Company was just great to deal with, the bike was delivered in good time and was kept up to date at all times.
I had an issue with the front brake (manufacture's fault)
Eco bike company dealt with this in a very apologetic and professional way after a few emails (they were very quick with their replies) and photos they suggested I take the bike a local cycle repair shop and so I did. The fault was sorted.
I emailed a copy of the receipt to Eco bike company and they reimbursed me the cost with in 1hr 30 mins of my email I think that was very quick and very professional

Eco bike company were fantastic

I would Defiantly use Eco bike company again

Beyond thrilled with my Lite+ bike which was delivered within 48 hours. Well packed, fabulous quality & a smooth ride...... I’m very happy & wish I’d bought one sooner. The web site is easy to use, clear comparisons between the 4 versions & e-go are very quick to answer any further enquires. Honestly, I can’t recommend this company highly enough. I feel I’ve got my freedom back...... thank you

Went above and beyond for me. Really lovely customer service, fast and efficient. Would highly recommend this company.

Ego electric white bike, fell on the ground, the steering wheel will not tighten any more, what should I do? Bought the bike in august 2021, love it
Also when I put the bike together out the box the front wheel, 1 spook is lose. But the steering wheel is more mine concern, Clementine Reichel

At Eco bike you have assistance that goes the EXTRA mile. Much appreciated

Bought a MiRider from EBC and they delivered beyond expectations. Questions were answered immediately, often outside working hours and everything was personal. It felt like they really cared. Would I buy from them again? 100%. Very highly recommended.

“What an extraordinary company. Lovely people and incredible constant support and excellent customer services. ‘Probably the best bike company in the west’ - AND the best e-bike I’ve ever had! Thank you to you both - my gratitude !“

This is the second Ampere I have purchased from Eco-Bikes and again myself and my wife Judith are extremely happy with Eco-Bikes. This time the delivery was first class from Tuffnels as it came the following day.
My wife has also got an Ampere from Eco-Bikes and we are both very happy with all the help and service we received from Eco-Bikes. I have got another electric bike that a have had for 10 months and is so bad I won't even give it away. These Ampere though are the dogs. Thank you Eco-Bikes.

I recently experienced a problem with the bearings in my E-Go Lite+ front wheel, so I contacted the Eco Bike Company via their online chat and explained the issue.
After a short while I received an email stating that a replacement front wheel was to be sent to me, which was a pleasant surprise.
I received the new front wheel two days later.
I've now fitted it and been out for a short test ride, and all is well again.
Therefore I have to say that the customer service from the Eco Bike Company is brilliant.
It's so satisfying to find a company that really does look after their customers.
Thanks again Eco Bike Company.

Excellent company with fantastic customer service. The owner was very accommodating talking me through the bikes on offer and helped me narrow down the one that was right for me. Would highly recommend as they have a bike for everyone!

Not sure how to define my experience with this website. Purchased a KNAAP bike a week and a half ago and paid close to 2299 for the bike, expecting it to be as described by their website, a long range bike (UP TO 140 KM on a full battery), comfortable and reliable... ended up buying it, NEVER receiving a tracking either from them or from the supplier. Chased a couple of times when the tracking was finally supplied. Bike received but after using for a couple of days found out that the long range claimed by the supplier and on the retailer website is correct just if you decide to use the bike on ASSIST MODE 1, which means that you need ideal conditions of weather, road, weight AND if you are willing to have assist just up to 5 km/hour (which is slower than you could do in a slow and calm walk) you might get close to this range. I managed, using assist mode 3 and 4 to get to the stonking 65 km. To add to that, the seat was incredibly low and not fit for someone my size, but the funny thing is that the website does not make any mention to a maximum rider height or anything, so I was the one to blame, according to ECO BIKE, for not calculating the dimensions on the website and not asking other customers (???). I have tried talking to the supplier, which was extremely useless in accepting blame for any problems, and were not willing to offer any kind of resolution. The retailer, Eco Bike, has first demonstrated interest in resolving the matter but backed up after the weekend just repeating what the retailer was saying that BASICALLY if I want to get the seat sorted I need to pay extra 100.00 for the accessory (that is extra even if the website does not state anything related to the EXTRA thing or the EXTRA payment needed), and that the range is that, so I had all the information and decided to go for it. :)
It is even funnier because Eco Bike states that I could ask other customers BUT if you see their website you will NEVER find a bad review about an item, and there is a reason for that. I tried to review the bike 2x already but even placing the review and receiving the confirmation, the product is still there with a one 5 star review from another customer... no customer can see my review and will end up committing the same mistake I have...
With all my honestly, after having the support I am having I advise anyone that is willing to purchase a bike to search elsewhere and anyone that wants to purchase a KNAAP to think twice... IT DOES NOT WORTH THE PRICE AT ALL.