Loadrans LLC Omdömen 128

A 1 star is generous. They work with a broker out of Florida, called Top Tier Moving Group, LLC, who will also deny their association and claim the bad reviews are from another company with a similar name. It's NOT! Original quote from the broker (who did a video walk through with all items being moved) quoted $5500. When Loadrans showed up with a 26' rental truck (we were told we'd have a 28' truck to ourselves) they said you miscalculated the square footage and the move will be $14K. WE didn't calculate it. The broker did. We told them to pack sand and we'd charge back on the "non refundable" $3170 deposit. Then they agreed to work it out with the broker. THEN, the move became $11,000. THEN, once the truck was loaded we were informed it would be 7 -14 days before we would get our belongings. It was going to their warehouse where it was to be loaded on a 53' trailer with others (which was never disclosed). Once they had possession of our belongings, they then came back and said there is a 5% charge for using a credit card which was never disclosed. Then when we complained, they told us (after we'd already moved because they held our belongings for 10 days) that if we didn't pay the 5% we could just come get our stuff from their dock. Trailer arrived unlocked with trailer latches open (have photos), no liftgate to unload the heavy items (we were informed that would be extra). Most items were wrapped with nothing more than shrink wrap and they damaged an $8000 safe by letting it rub against something with no blankets. Brand new upright freezer was scratched and marred on all sides except the back. Completely unprepared for delivery and expected a local businessman who just happened to be there on a Sunday to use his forklift, which I had to pay for. I should have used a PROFESSIONAL company and would have been further ahead. Go ahead Loadrans and try and refute this. All conversations were recorded. Oh and read the fine print. They valued our belongings on the contract at $6K on the contract. STAY AWAY from these guys. By the way, I'll be looking into your DOT number. Hard to scam people when that's been compromised.

This was easily one of the worst experiences of my life. To start, they tried to charge me almost double my estimate on moving day. I had a studio sized move which was mostly boxes, a bed, a desk, a sofa table and miscellaneous. Also important to note, my inventory list didn’t change at all from day 1 to moving day. I had to leave my bed and 1 cat tree behind to keep my price as I anticipated, as I wasn’t about to pay nearly double.

My things were to be delivered to me on 6/14. The broker scheduled a pickup on 6/11 and assured me my things would arrive as expected on 6/14. But that was not even close.

Important to note the broker is the one who assured me of the delivery date, the movers got the assignment on pickup day, so I didn’t confirm this date with the actual moving company, but expected the terms in my broker agreement would be the same.

I started calling on 6/13, phone rang and rang and would tell you what caller you were, then when you’d get to be the next caller, then it would disconnect you..after more than 40m & up to 70m waiting! I would Call back and it did the same thing! I Wasted at least 3 hours holding to speak to someone.

My things arrived on 7/12 almost a MONTH LATE! On top of that, my tv, tv stand, & desk were all irreparably broken. I only had 5 furniture type items and 3 were damaged beyond repair I noticeably damaged (but functional) and one made it in 1 piece.

The movers (who I'm not sure worked for LoadRans or if they were brokered by LoadRans) spoke little English which made communicating difficult. They had my small move in a huge 18 wheeler, and because the huge truck would not fit into the lot, they tried to charge me a fee which I refused. It wasn’t my choice to put my things in a massive truck for transport, so therefore I didn’t feel it a reasonable expectation. Thankfully the driver moved my things into a smaller truck which I very much appreciated.

Based on how difficult it was to get in touch with this company, I was concerned they might have closed down. However, hold times did improve over the course of the 4 weeks I spent calling them.

Also, when I did get a hold of someone, they were always pleasant, but couldn’t help beyond being courteous and listening to my concerns.

I have no clue how a moving company would keep someone’s belongings for almost a month, it’s frustrating beyond anything you can imagine. Just spend the extra $ and go with a big reputable company, I wish I had.

Impersonating another company, the agency picked up our things, initiated a return of funds to delay shipment, demanded wire transfer, staff uses fake names, and is now holding our goods hostage. Communication is terrible. They are fraudulent. Do your homework and stay as far away from them as possible.

I had the worst experience. I was shipping building materials and appliances to California for a construction project. I told them to bring a palate jack as a fridge and the stove were on palates. The movers that showed up had no idea that this was needed and it was a mess. The bigger issue was the delivery and ultimate theft of the shipped goods. The delivery was 1 1/2 days late- the driver showed up to my property at 11:30 pm and needed help unloading.
We felt that he might be intoxicated as he was so erratic. He actually physically threatened the builder and his brother. The stove never made it to the delivery. It was worth quite a bit. Everything was boxed up and we did not discover that the stove never made it from Portland to California until some months later when the builder was unboxing items. Now I am in the process of filing police reports for felony theft and reports to the FMCSA Federal Motor Safety Administration. Nightmare. Honestly.

I had one of the worst moving experiences of my life with Top Tier Moving Group and their third-party movers, Loadrans. I was quoted $4,000 for a move from California to Florida. But when Loadrans showed up late, they took a lunch break while loading, and then suddenly tried to double the price—demanding another $4,000 on the spot, claiming I hadn’t listed certain items (even though I had been thorough and upfront during the quote process).

When I asked for clarification, I was spoken down to, told to “calm down,” and completely disrespected. I wasted my entire day—from 11 AM to 5 PM—trying to deal with this. I felt cornered and had no choice but to move forward under pressure. Even after paying more, they didn’t take everything that was included in the original quote.

To make things worse, I called Top Tier Moving Group 16 times during all this. I was hung up on repeatedly by a supervisor named Colleen, who eventually told me I needed to “call during business hours” to get her boss’s name—after the move was already done and the damage was done.

This experience was stressful, deceptive, and completely unprofessional. I wouldn’t wish it on anyone. Avoid these companies at all costs.

Warning: this company provided the worst moving experience ever. 1) They overcharge, 2) Deceptive business practices, 3) Wrapped my furniture in paper, not blankets. 4) Upcharges at ever phase. Do yourself a favor and rent a U-Haul and save yourself $1000's plus less aggravation. Do not use Loadrans (aka: Loadscam)!!!

These guys were really on point. We had to book a move on very short notice - Pure had great reviews, availability and a good price. Their team was on time, thorough, nice to deal with and got the job done quicker than I expected!

Do NOT use this company, complete scam. I provided a detailed manifest, with items including sizes of the items and got an initial estimate for volume around 390ft^3 -- $5k. On pickup day they pulled a bait and switch saying they need more space (319ft^3 additional for grand total of $7.6k). I had no options b/c of time constraints on my move, so I had to pay.

Be very careful and read what you sign. They rushed me through the contract and pointed to the lines of where to sign, without explaining -- one of which was a waiver of liability (DO NOT SIGN THIS) as they will be waived of liability of the true value of any damaged or lost items, and will only owe you $0.50 per lb of damaged or lost items.

Prior to delivery, they said their truck was too big to park (even though their was an entire lane and loading zone to park), and they had to do a "shuttle service", for an additional $600.

On delivery, the 2 most expensive items were not delivered with a value of roughly 1.4k), they told me they would look for the items, and then they stopped responding to my emails and phone calls and sent me the "claims" process.

Loadrans LLC were fast, efficient, friendly, and helpful. I would highly recommend them to others and definitely use them again. Very reasonable price as well

Both of the guys did an awesome job job getting everything done inside 11 hours. U would recommend them again to anyone who needs this kind of service

Super organized and efficient! Everything arrived intact, no damage at all. Loved their punctuality and professionalism

We’ve got a busy store in Texas that needs weekly restocks, and Loadrans LLC has been a lifesaver. The drivers are friendly, and the communication from dispatch is top-notch

I had a great experience with Loadrans LLC. They showed up on time, worked quickly, and took great care of my furniture. The team was polite and professional, making the whole process stress-free. It’s hard to find a moving company you can trust, but these guys did not disappoint!

I recently used Loadrans LLC for my move, and I couldn’t be happier with the experience. From the very first phone call, their customer service was professional, friendly, and extremely helpful. They gave me a clear estimate and walked me through the entire process so I knew what to expect. On moving day, the crew arrived right on time, and they were incredibly efficient. They handled all my furniture with care, wrapping fragile items properly and making sure everything was secured in the truck. The best part? Nothing was damaged! They even helped me set up some of my furniture in my new place. Moving is usually stressful, but Loadrans LLC made it so easy. I highly recommend them if you want a smooth, professional, and hassle-free move.

I recently used Loadrans LLC to move my 3-bedroom house from CA to VA, and I couldn’t be happier with how smooth everything went. From start to finish, the team was professional, efficient, and super easy to work with. They handled my furniture and boxes with care, and everything arrived in perfect condition. No hidden fees, no stress just a straightforward and hassle-free move. Highly recommend them to anyone looking for reliable movers!

THIS COMPANY IS A COMPLETE SCAM — STAY FAR AWAY!!!

I am BEYOND furious. PLEASE do not make the mistake we did. This nightmare started when they took 30 DAYS to deliver our belongings. When they finally bothered to show up, our most expensive items were missing and much of what remained was damaged and broken.

They destroyed our property, dodged every phone call, and when I tried to file a claim, I found out they hide behind fine print that only pays $0.60 per pound.
So for $3000 worth of stolen items, they offered us a pathetic $60.00.
UNACCEPTABLE.

It gets worse — they extorted more money at pickup and delivery, violated our payment agreement, and left us with half-assembled furniture because they refused to reassemble what they took apart. They didn’t even send real movers — they hired random people from Craigslist, who QUIT halfway through, leaving us to finish moving everything ourselves.

THIS COMPANY IS A FRAUD.
THEY ARE CROOKS.
THEY WILL STEAL FROM YOU.

DO NOT USE. DO NOT TRUST. SPREAD THE WORD.

This review is about Trust pilot. Even though only 1 star ratings are posted, Truspilot gives Loadrans 2.5 stars. It could be argued that Trustpilot’s Bayesian averaging system misrepresents actual consumer sentiment, especially if all visible reviews are 1.0 yet the TrustScore remains significantly higher. This could potentially fall under deceptive trade practices, particularly if:
1. Consumers Are Misled – If users believe the score represents a simple average but it’s artificially inflated.
2. Companies Benefit Unfairly – If businesses appear more reputable than their actual customer feedback suggests.
3. Omitted Reviews Impact Perception – If negative reviews are filtered or their impact is reduced without clear disclosure.

Potential Legal & Regulatory Issues
• FTC Regulations – The Federal Trade Commission (FTC) enforces laws against deceptive business practices, including misleading online reviews.
• State Consumer Protection Laws – Many U.S. states have laws prohibiting deceptive advertising or unfair business practices.
• EU Consumer Protection Rules – Under EU law, misleading consumer ratings could violate Unfair Commercial Practices Directive (UCPD) regulations.

Everyone has the same remarks for these two Pathetic companies. Ive bashed them on other sites so why stop now..
They really do run a great SCAM, I signed with Coastal on Dec 14th today is Feb 20th still have nothing, they just want more $$$$$

I made police report sent the info to my C.C. company I was refunded my Deposit from Coastal THIEVES. I got my other Deposit back from the other THIEVES who picked up my belongings.

RUNNNNNN

Do not use this company or Coastal Moving. Coastal moving gives you a low-ball estimate and requires a deposit at the time of accepting their bid. My price was raised when I contacted them with an update on items I was going to move. I had forgotten some things on my initial call with them. They don't come out to look at the items you are moving so they really don't have an accurate volume. The day of moving when Loadrans showed up to pack my stuff the amount went up $3,000. I had no choice but to pay this amount. My items were delivered in 2 weeks moving from Washington to Arizona. The day before they arrived at my house in Arizona they told me they could not fit the semi-truck on my street so they would have to offload to a smaller truck and that would cost another $1600. I got them to lower it to $1,000. My initial bid with Coastal was $4,120 and my final cost was $10,863. They also broke my 65" flat screen TV that the packed and now I am having to go through the process of filing a claim. I don't expect them to pay me nearly what the TV is worth and what it will cost me to replace it.

Do not use this company! I hired Coastal Movers and didn't realize they were just a broker. Coastal then sent this company to do my move. I was told that we had to pay an additional 1700 to move, because the estimate was not correct. We were told if we didn’t pay that we would loose the 1900 deposit we already gave them. We reluctantly paid them with 300 cash and 1400 in Venmo. Items were picked up on 12/13/2024 and were to be delivered on 12/20/2024. They were never delivered. Today is 02/05/2025 I am I am still getting the run around. This company has hung up on me. Not returned calls or text. They lie over and over again. You can not believe anything they say.I have all my calls recorded with them. Loadrans are holding my belongings hostage for an additional 900.00 dollars. They will extort you. Today I have decided to open a civil lawsuit against both companies. Save yourself some trouble. Stay away!