The Leasehold Advisory Service Omdömen 

You always reinforce what my rights as a tenant are. My only problem is that the freeholder doesn't listen to them. She refuses to give me the insurance details even though we pay for the insurance.

My query was answered competently and within a reasonable time-frame

Prompt, to the point and informative.

The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew. There seems little sense of updating information as rules around leasehold change. And the worst thing was when I pointed out the really bad behaviour of our freeholder and she said something along the lines of, 'I've never heard of a freeholder behaving badly like that,' and I immediately thought, 'What a load of boll*cks.' Freeholders behave badly ALL THE TIME. So the LAS is basically a government sop to make leaseholders feel that someone somewhere gives a toss. So I would recommend The Leasehold Knowledge Partnership if you want real answers.

Very professional service, great advice in a timely manner

Still waiting for the written advice one month after saying I would have it within 14 days

Clear, concise advice, just what I needed.

Excellent service, very helpful.

Very helpful in answering my questions

While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to the team for providing such clear guidance.

An incredible service that I am so happy exists.

Helpful and constructive, no formal answer. I need help.I asked for face to face meeting. My lease -48years
My mortgage-till 2030,i am old 66 years. After 4 years me and my wife
-homeless family
Please review my case,and double check all correspondence. I contacted with lawyers, I received offer for £80000.00

Didnt answer the question, just gave general advice. I got better information from google. Simarc are trying to charge me late payment fees for groundrent even though they sent the demands to my previous address, I have confirmation from Simarc that they had my new address in 2023. The law states that they must issue demands to my corrispondence address. Leasehold Advisory should have known this but didnt inform me

I get long answers but they are NOT to the questions I raised.
This is the second time and its very frustrating.
I have tried again lets see if you can get it right

Edit I have since received my response. Thanks for your help.
I have sent a further email just for clarification on one point.

My enquiry has been closed but I cannot find any response.
I'm disappointed as they were previously very helpful and I really need an answer to the questions I asked.
If a response could be sent I would change my rating.

Advice came through at 11.30pm on a Saturday night. It was a very brief response to a complex question and the person who responded had not asked to see our lease so could not possibly be certain they were correct. It wasnt the response I expected or hoped for and at that time of night on a Saturday I was unable to seek verification from a solicitor. I've now done so and the solicitor is retrieving documents to look at. I feel the advice was ill-timed, unprofessional and irresponsible. I should have simply gone straight to my solicitor in the first place instead of waiting two weeks for a reply that only worried me half to death and caused a sleepless weekend. All responses should be in business hours.

Update 16th September 2026. The advice given was almost certainly wrong. My solicitor has since confirmed that purely verbal agreements between a landlord and leaseholder/tenant for the tenant to tend a communal garden, are not legally binding on subsequent occupants of a property, especially where a service charge to cover garden maintenance is paid. My solicitor is currently reviewing the lease to see if there is anything in writing but in fact the landlord has confirmed that no written agreement exists. The advice given was therefore likely to have been entirely wrong and was based on an erroneous and (in my view) hasty reading of my query. This was a slapdash response.

The advice I received was professional and prompt. But I was disappointed that LEASE could not advise on the enforcement of lease provisions where co-freeholders are the landlord and there is no deed of trust or freehold company. This shared freehold structure is a very common form of ownership.