Shocking customer service. I've been on the phone with these cowboys five times now, and they've told me something different about my claim every time. No one seems to know what they are doing. I woul... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tried to book seats through National rail for tickets we had, got nowhere, said we couldn’t book seats. Messaged Hull trains and prompt response from duty managers. Booked 2 seats for us with no probl... Se mer
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Early morning Train to London 6.27 significant delay Returned to Kings Cross after appointments for open return next Hull Trains service was over 2 hours to wait,which was OK ish but Then w... Se mer
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Absolutely crap website, try to enter hull to kings cross or doncaster to kings cross. same error message. We've had browsers now for 40 yrs, smooth running ought to be guaranteed, but no, not wit... Se mer
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Företagsinformation
Skrivet av företaget
We provide direct daily passenger rail services between Beverley, Cottingham, Hull, Brough, Howden, Selby, Doncaster, Retford, Grantham and London King's Cross. Some services call at Stevenage on Sundays only. First and Standard Class accommodation is available on board with an at seat trolley service.
Kontaktuppgifter
FREEPOST HULL TRAINS CUSTOMER SERVICES, Storbritannien
- 03450710222
- customerservices.hull@hulltrains.co.uk
- www.hulltrains.co.uk
2,4
Dålig
159 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Absolutely shocking
Absolutely shocking
I have been using Hull Trains for years and I am a frequent user of Hull Trains, recently the service has been appalling, cancelling trains last minute. My Train was completely cancelled on the 9th due to power failure. I have put in for compensation and heave heard nothing back from them, I called up customer services just to ensure they have received the claim and they completely fobbed me off by saying that it will be 20 working days before I receive anything which goes against their T&C's on their website. They had complete disregard and didn't even attempt to provide a solution.
Use another train company to get where you are going, unreliable and not really bothered about the customer, which was never the case a couple of years ago
22 augusti 2019
Omdöme utan inbjudan
Cancellation nightmare
My train from Kings Cross to Hull has been cancelled for the 3rd time. It is due to a fault on the train again. I have been charged £112 to take the 17.22 direct to Hull so I don't have to get a train to Doncaster and then travel by road or wait until nearly 8pm to arrive home at 11pm.
I tried to claim compensation last time but the website would not submit my claim.
I have seen numerous cancellations on the early morning service from Beverley to London recently.
This is not an acceptable service and I will not be taking Hull trains again.
4 augusti 2019
Omdöme utan inbjudan
Good experience
My East Midlands train Sheffield to London was cancelled owing to a trackside fire, so had to travel via Doncaster. I was allowed on to the 0710 Hull Trains train with no extra payment even though, I was told, there is no reciprocal agreement with East Midlands. Staff told me this was a goodwill gesture. Pleasant on board staff, and litter was collected twice during the journey, which was fast and comfortable.
Confusingly, this train was in GWR livery!
7 juli 2019
Omdöme utan inbjudan
Shockingly bad.
Shockingly bad.Dirty,out of date carriage. It was called First Class but there was nothing First Class about it.Unprofessional, rude food/drink service girl who simply has no place in the service industry.Messy, smelly, kitchen area.No room to put luggage. Truly the worst travelling experience I have had in a very long time. Avoid this train company.
10 maj 2019
Omdöme utan inbjudan
Carrage shook so much struggle to…
Carrage shook so much struggle to drink coffee. No food in first
1 mars 2019
Omdöme utan inbjudan
Oh no!
Oh no!
The staff of Hull train are not no keen for their job
The reason why is that because all of Staff who works for HUll Train are British original one I strongly believe from HUll
secondly they hiring staff without experience and they can not provide feedback for foreign why they were unsiccessful.
Moreover their customer service is awful can not provide your reference number for case and as well as they NOT KEEP PROMISE FOR RESPONSE
Perhaps I have that bad experience because I am foreigner here
16 november 2018
Omdöme utan inbjudan
Oh dear
Oh dear. Hull trains cancelled both my outward and return journeys in early October. I had to book new tickets with LNER and submitted a compensation claim with Hull. They advised a 20 day response time (are Hull trains living in the 21st century?), but failed to even meet that over-long timescale. Poor performance all round.
9 november 2018
Omdöme utan inbjudan
Great service and comfortable trains.
20 januari 2018
Omdöme utan inbjudan
Reasonable prices, good service
First class is very spacious, free wireless internet, free food and hot drinks, food is reasonably nice. Staff very friendly.
20 november 2011
Omdöme utan inbjudan
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