Hulltrains Omdömen 

Awful experience. Two and a half hour journey and no catering facility for standard passengers, nowhere to even buy a bottle of water. They do the minimum and charge outrageous prices. The seats are rock hard, the toilet was out of order, the staff member was rude.

Booking a train is easy, and the journey itself was fine. However, their website is very bad for changing/refunding a ticket. Website not working and unable to help over the telephone. I would avoid and use other sites to book in case you need to make changes.

Lovely friendly staff, clean train and on time. Great value for money - couldn’t ask for more!

Tried to book via the website six tickets from Doncaster to London Kings Cross but when inputting my card details kept getting a message ‘technical error try again’ After three attempts checked my bank account to see three debits for the full amount but no tickets received! Rang customer service who were totally uninterested and told me to ring my bank to sort it out. Will NEVER use this train operator again.

I used hull trains for the first time today and had a pleasant experience. Train departed on time. Staff were very nice. However the best part of the service was actually the exceptional cleaner on board. The train had a good presentation and was very clean upon entering. Throughout the service from London King’s Cross today she was constantly active going up and down the train with a bag to collect rubbish and inspecting. Toilets were spotless as well. She was an older blonde lady but I just admired her work ethic and the environment was spotless. Even after some passengers left the table next to us she asked us respectfully and politely if we mind if she just swept the crumbs they left.

Whatever this women is getting paid is not enough. Great lady! Train was from on the 16th of January. Departed at 1:48pm I wish I knew her name but didn’t catch it. Kudos.

Overall great service we will use hull trains again

Brilliant service and compensated for delay of train due to tree on line. A brilliant service and can't recommend this company highly enough.

Very disappointed and feeling sad for my brother and wife as he cares for his bed bound Wife 24 / 7 who comes from Garforth once a fortnight to see his 3 sisters as he gets carers for that day and the time he would be away from home .He got to the hull station usual time only to find they had canceled the return train and had to get the next train an hour later that broke down had to wait for another he was 2 Hours late home you can imagine how frantic he was while waiting for his next train luckily he managed to get in touch with a friend . I mean come on its time these trains where sorted out someone's life may suffer due to you striking my brother is 79 and his wife is 86 get it sorted KWhite

We traveled to London this weekend 10:33 Saturday, service both the outward journey and this evening’s inward journey to Hull, leaving Kings Cross at 16:22 were very good, might I compliment your train crew for there kindness and consideration they showed to my wife and myself during both journeys they are a credit to your organisation thank you very much.

Cramped, fully booked. No food or drink service whatsoever for standard accommodation passengers which represents a couple of hundred people. Total joke. Not so much as a cup of tea. Crap company. I'm sure they'll blame the government.

Over 1 hour late departing LKX 17/08/2023. No information that the train would be over 1 hour late or what was happening. No hull trains staff visible or apparently available to provide information. We were not told we could use other train services. To get a refund I had to sign up to another website despite having the app and that refund could be done automatically. Painfully slow to get through all the refund question. Simply not good enough any of this. A total shambles.

Very clean and on time BUT cold,hard uncomfortable seats. And no food or drinks( an upgrade to 1st class wud get me this service huh!

Paid £181.99 for two returns to King’s Cross and did not get a seat for either of those journeys (2 hours of standing) and in the midst of it all Hull trains employees shouting at us to move. We were squashed in like battery hens and the sheer idea we spent that much money to not be able to sit down unless we were sat on the floor is abysmal. We will not be doing that journey again and if Hull Trains believe that is safe they need a lesson in health and safety god forbid there be a first aid issue on any of these overbooked trains because there is no way for anyone to move through the cabins. Appalling.

Emailed this company due to paying £120 for a train to London and the train stunk of urine! The cleaner was just sat playing bingo on here phone ! Vile trains filthy! Emailed then company and they replied but blocked me from
Replying !

Not impressed!
No food or drink available in standard class.
Horribly uncomfortable seats.

Great experience today with Hull Trains, The Train manger Vicky really helped us out. 10/10 customer service .

Went first class to London from hull to celebrate my 65th birthday with my daughter and sisters .and the service from the staff.was first class .even got a bottle of complementary prosecco.which went down a treat ..very pleasant experience ..

The fact that, I do not have to clean my seat or get home with my clothes full stay from seating in train, is bonus for me.
This is my first journey with Hulltrains, and it felt good, to able to seat on train without having to get baby wipes out and clean your seat. If you travel by trains from and to Midlands you what I am talking about.
From now on I will travel them whenever I can. Super friendly staff, clean and affordable. What else can you ask for.
I would recommend their service 100%
Thank you for clean and hygiene train.

Do not use website managed so you can't get a refund tel.no premium rate verification codes don't come through total rip off you want to strike fine give me my money back

Absolute shambles. Had booked a ticket weeks before . Train full to bursting not possible to get on . Told to get another Hull train - which they knew was impossible as same situation on the train 2 hours later ! Will never use them again - shocking

Terrible! Always cancelling and refund service is a joke.