Hulltrains Omdömen 

I was on the hull train from King’s Cross to Doncaster and Sammy is an amazing conductor. She is so eloquent, kind and considerate. You can tell she cares about her passengers. I would give her 10/10. She should be nominated for conductor of the year for Hull trains. What a star!

The absolute worst company going frame people into first class block the way to the toilet with fellow passengers so a person in a wheelchair couldn’t get to the toilet and did nothing to move people what a joke stay clear there disgusting

Hull train are liars too much! I’ve been provide evidence that my experienced train was delaying more than an hour! He won’t give me compensation! I appeal them! They said delayed 15mins that’s ain’t correct, from 8:30pm at kingcross london BUT it actually 9:21pm or more! Arrive Doncaster at 10:04 but it’s actually 11:34pm! Happened last 29th Friday!

No point in going First Class. All they offer is endless tea or coffee and a horrible cheese sandwich. LNER is way better in looking after its passengers in First. Shame, Hull Trains are good but please can someone understand what a premium ticket should buy you.

Fabulous staff today on the 18.48 to Beverley. Really went out of their way to help, very friendly and very courteous. So kind and great service. We arrived last minute, too late to reserve seats but staff went out of their way to make us comfortable.

Internet speed reminds of the 90s in eastern Europe and there's only one working toilet on the whole train. Absolutely ridiculous

Absolutely terrible customer service booked for 0ctober London they cancelled the train keep contacting customer service yet they can’t even tell me what trains I am eligible to use shocking never again

Train on time, clean and comfortable at a good price to London.

After booking my ticket, when applied the site did not accept my Senior Railcard on the final payment - their mistake.

Contacted Customer Care - what a joke!!
Still waiting for my refund.

Thought Trustpilot was a later unfair on their reviews - sorry, they were spot on.

Hull train station Ladies toilet smelly an filthy. Transpennine Express train from Hull to Leeds at 7:55 also filthy, multiple seats with many stains, dirty floors.

Selby to London KX RTN train on time and clean, good staff, coffee good and sandwich okay, the carriage on the was back was a bit of a bone shaker don’t know if it was the tracks or the carriage. Not as good as other 1st class rail companies for catering but convenient station and times for me.

Not yet got to train but had a great experience because of the cheap tickets.

Michaela first class assistant
Fantastic experience and treat from Michaela from Hull
Unfortunately our train was massively delay to London King Cross but she made our journey to Peterborough entertaining and pleasant.
Really jolly las from Hull

Honestly, getting first class on Hull trains feels like cattle class. And what’s more frustrating is you rarely get a seat choice. Often overcrowded and overpriced. Don’t get me started on the food choice. A crappy sandwich at best. You look at other first class train services around the world and this really is a laughing stock.

I wonder if anyone from Hull trains bothers to read the reviews! I read a review dating back several years about the stench of urnine in the carriages and today I experienced the same stench - it is disgusting! On my return journey, refreshments were being served but the staff said they didn’t have bins in which to put your rubbish - is this just down right laziness since this has never been the case before. What are customers meant to do with their rubbish - just leave it lying around. Shame on you Hull train management.

Great service from catering staff and train conductor. On time train and wonderful team working onboard.

On time. Thats all the positive I can say. The service was massively overcrowded with exit doors totally obstructed with luggage, the carriage stank as the ventilation can't cope and the seats are as comfy as 1970s school seats ie rock hard oh and no view as the greedy design means some seats can't see out . LNER always from now even if more expensive I value safety and comfort .

Carriages shake like youre derailing inside a cement mixer. But the staff are nice. They said it was normal for the carriage to shake like that.

Hull Trains Customer Service,

I am writing to express my profound dissatisfaction and demand a full refund for a recent train journey I experienced with your service. The journey, which took place on Saturday 30th March 10.33am from Hull to Kings Cross Station, was without a doubt the worst train journey I have ever encountered.

Throughout the duration of the journey from Doncaster, approximately 40 unruly individuals engaged in disgraceful behavior, including fighting, assaults, intimidation, shouting, screaming, and even stealing seats. It is utterly unacceptable that Doncaster Station permits unticketed passengers to board trains, particularly when there are families, elderly passengers, and women traveling alone who should be able to feel safe and secure.

Of particular concern were the distressing incidents that unfolded in Coach B. A single lady seated in seat 67 endured relentless abuse for the entire journey. Then missed her connection at Kings Cross. Additionally, an elderly gentleman and his wife, occupying seats 69 and 70, were repeatedly barged into as the unruly youths fought amongst themselves in the aisles after the Grantham stop.

I, too, was subjected to threats the moment these individuals boarded the train while I was with my family, simply minding my own business. It was clear that their sole intention was to be as antisocial as possible, with complete disregard for the well-being of fellow passengers.

The situation escalated to the point where the journey was marred by delays, including an emergency stop and a prolonged wait for transport police intervention at Grantham. Nothing could be done by limited staff to address the issue, only a small fraction of the disruptive passengers were removed from the train, leaving the majority to continue their disruptive behavior unchecked.I strongly urge for immediate and decisive action to be taken, including a lifetime ban for all individuals involved in the disturbance, with their identities circulated to prevent further incidents on trains.

Furthermore, I am formally requesting a full refund for the cost of my tickets as compensation for the distressing and utterly unacceptable experience endured.

This ordeal not only resulted in the ruin of my daughter's 16th birthday celebration but also led to the loss of our afternoon reservation.I trust that you will thoroughly investigate this matter and take appropriate steps to address these grave concerns promptly.

Thank you for your attention to this matter. I look forward to hearing for you immediately. As every single person on that train was put in danger due to absolute negligence and the response as I saw it was inadequate.

I need fill out a delay form and not interested in any safeguarding issues. Travelling with my two girls. Still who cares Hull Trains.

A boy got assaulted on our carriage. People were screaming and terrified , the emergency chord was pulled, we waited for one hour inbetween stations. While a gang caused havoc in our carriage. Police were unable to remove the gang so the rest of the passengers had to sit in terrified silence for an hour while the gang verbally abused passengers. An awful experience , I seeked a refund but because I booked through Trainline they said I was not entitled to a full refund. Awful. Ironically the people on the phone were very nice.