Hulltrains Omdömen 

UTTERLY HOPELESS.....
The 08:52 Retford-Doncaster service is cancelled almost every day now, causing me a delay of almost 2 hours (so I have to go and take a 55 minute bus journey instead).
The 13:27 Doncaster-Retford service is cancelled almost every day now, causing me a delay of over an hour (again, meaning I must take a 55 minute bus journey).
I am delayed over an hour each way, every day, by Hull Trains.
I get that there is industrial action, but why are you cancelling the same trains every day?

My friend and I were travelling home from London Kings Cross. On our way home our train was cancelled mid way through so we had to get off at Doncaster. We have to wait an hour to get on another train home, it’s very late and no helpful staff barely any compensation. This is appalling DON’T TRAVEL WITH HULL TRAINS!!!!

Travelling back from Kings Cross Wednesday 23rd April 2025 1st Class was a disappointment. Was allocated an open aisle seat near the food trolley park. No adequate storage racks for large luggage in Coach L either on the Amy Johnson carriage. Poor, expect better provision for booking in advance by 3 months. Would have saved money by booking Standard Class instead, which did have adequate storage and better privacy. Seems to defeat the point of having a 1st Class option anyway whose only advantage was complimentary lukewarm team and a sandwich.

I got a train from howden on the 17th April to kingscross.we got to just outside doncaster and was told there would be a delay as a trackside fire.was offered tea which was Luke warm.which as I was in first class I expected better.after about an hour we pulled into doncaster.and left sitting on the train.then told to change and go to shefield.then there was a change we were told to get a lner train to kingscross which took ages should have got to kingcross at 21.46.arrived at 00.04.no one at station to help.i got to Newbury park about 1.q5 am.no buses or taxis had to walk 4 miles home.i collapsed about a mile from home.someone called police and the took me home.all hull trains do is refund the cost of your train ticket.i did complain about the Luke warm yea was told there was no hotvwater

Train left on time so that was good but there was no space at all for luggage. We were then told by a snotty female staff member that we are bringing too much luggage on board and that they should be charging. She said with all her wisdom that an airline wouldn't provide space for the luggage we have. Well we just came from an airport with our four check-on suitcases which the airline were happy to accommodate (we were actually allowed 2 per person being a flight from Japan) and I think one person is standard. They charge enough for their tickets and the attitude from the staff was very disappointing and disrespectful.

I found their staff very rude and obnoxious, one woman in particular. The response from the management was very poor too.

Was travelling from Woking to Sheffield. Which as usual with trains included going to Doncaster on route… But never have I had a worse experience with a company than Hull Trains. Left me stuck for almost three hours at London King’s cross and refused to let me on another train. Why companies cant work together I don’t know. Then went to the help desk twice to find the Hull Trains rep wasn’t there BOTH TIMES. Then when i made a complaint the response just left me with empty words. Really disappointed.

Disappointed that i have to put up with a screaming kid all the way from London to retford outrageous that you pay £91 and the train gaurd does naff all about it absolute madness for 40 passengerss on the 15.30pm from london today

Fantastic and polite, staff helpful in every way, A recent trip to Hull and then onto Beverly, cannot fault Hull Trains. Comfortable and clean train thank you.

We're in 1st class on the 20/3/25 the staff could not do enough for you the best train service I have been on I always book with hull trains as the provide excellent service on there trains alway polite and helpful well done hull trains

If a train journey needs to have a change due to a connection then if the 1st train is delayed then the 2nd train should WAIT.
It's a disgrace if the connecting train leaves when it is the connecting train.
An NO point in telling the Hull Station barrier staff as they just don't care they reply with - oh yes you are correct the train has left. No point in even having staff when 1 showing no empathy, an 2 standing chatting to each other whilst playing with their mobiles.

This should really be a five star review, as its the railway stations that are at fault and not Hull trains.
Traveled from Doncaster to London Kings cross. Doncaster station has never been very good for this. There are no indications as to where trains will stop on a platform and all the trains I saw stopped in different places so we had to run the length of the platform with heavy cases to get to our carriage. Staff, what staff there were, had far more important buisiness than dealing with passengers, namely chatting with each other.
Kings Cross had been changed markedly since my last visit, and none of it for the better. Now that St Pancras has become a major international hub it would make sense to make it easier to get from one to the other with say a sky bridge, but no, access and exits at KX have got worse.
Now the good news, Hull trains are the reason this has 4 stars. There are bad points;
Limited service, only about 6 trains a day, if you miss yours because of delays to your previous train or the ever present road works (we fell foul of three sets en route but had set aside time to compensate) you have a long wait till the next one.
Linked to the above, if you miss your train you can not use your ticket on any other service. British train opperators do not honour each others train tickets even when it is their fault for missed connections. One of the many, many drawbacks to the sell off of British Rail.
Their upgrade service is clunky. They offer upgrade to first class if there are available seats for 30 pounds, but you have to apply on the train to a member of staff when you're on the train. This can mean walking the entire length of the train with heavy bags just on the off chance there are seats available.
Their website is a little clunky. Navigating for the information I needed was not stelar, but its a minor quibble.
Now the good points;
Hull trains is purely funded by the tickets they sell unlike all but one other opperator who all recieve massive subsidies from the government.
Their tickets are much cheaper than their rivals. I know, they arent subsidised but are often a quarter of the price of the other subsidized fellow opperators.
Beatiful, sleak, modern Hitachi trains. LNER, the main other opperator on this line appears to be using rolling stock dating back to the 1980's or even earlier, though they are still cleaner than many French SNCF trains. Extremely clean and comfortable even in second class (way better than many opperators first class compartments). The ride, even on Britains decrepid rails is silky smooth.
Their staff. By accent I would say they are all recruited from in and around Hull, which is one of the most deprived areas in Britain. Well done Hull trains for not only providing inexpensive tickets to your community but providing jobs too.
Again the staff because I found them all polite, helpful and very professional with only Eurostars staff impressing me more.
Trolley service. Limited range admittedly but it is at least provided which is more than many services provide even in first class. Again the staff were excellent.
Hull trains significant commitment to local charities and communities.
I feels almost guilty for docking a star as the train stations are not controlled by Hull trains and its not their staff that detract from the experience. Well done Hull trains, keep up the good work.

If I could give 6* to Hull Trains I would. We recently travelled to London. The return journey was delayed through no fault of Hull Trains because of an incident near Stevenage. They kept us constantly updated as we waited at King's Cross and got us back safely, albeit late. The guard on the train informed passengers that they could claim their fare back because of the late return [even though Hull Trains were not to blame]. We would not have realised this if the guard had not made it clear and we felt Hull Trains went far beyond what we could have expected. They are an excellent company, with clean, punctual trains - and provide a direct service from Beverley to King's Cross. We are most impressed - Hull Trains will continue to be our No 1 choice for travel to London. Many thanks!

On 9/12/25 we were travelling on the 0823 service to London Kings Cross from Hull with an elderly passenger with a wheelchair. Graham met us prior to entering the platform and guided us to the platform. On arrival to the train (as this elderly lady was travelling for personal reasons to visit family) they automatically upgraded us to first class without question. The train manager Colin and Graham went over and above to provide the smoothest journey for this lady and nothing was too much trouble. Absolutely Fantastic service.

Poor service in first class.
Train from Hull to Kings cross between Christmas and New Year.
Miserable staff in first class, clearly didn’t want to be in work today.
Never cracked his face.
Coffee was beyond stewed.
Threw the biscuits at us.
Delivered breakfast and when I asked for ketch up shuffled around in his trouser pocket until he found some.
I would recommend booking LNER any day! Completely different experience to Hull trains.

Every time I travel with Hull Trains I'm met with friendly and helpful staff. The trains are modern and clean and I think they provide a great service.

Misleading and boarding fraud, booked open return ticket to London. Downloaded there app for train times, boarded train shown and had to pay again as the train they indicated on the app was another operator, all in the small print. Very misleading do not trust Hull Trains

It is horrendous, bordering on scam ticket pricing, and the reason the British Rail System is awful compared to Europe.
09:02 Ticket price - Selby > Grantham = £71.30
09:02 Ticket price - Selby > London KX = £48.00
09:02 Ticket price - Selby > Retford = £32.00
On what planet does this make sense!?!? There can be no reasonable or sensible justification for such pricing.

The train was on time, and the staff helpful. But the whole train smelled badly. I think it was the scent of the chemical toilets wafting through the carriages. I've read a quite a few comments that say the same thing. So only two stars I'm afraid - this is a first world country, your tickets are not cheap, and you really ought to have trains that don't reek of urine. How hard can it be?
Update: They've replied quickly (see below) but an apology is noticeably absent. Just a passive aggressive ticking-off that I didn't give the date.

Regular traveller with Hull trains to London, almost never late and never cancelled unless it’s a general track issue when all companies are impacted. In addition during the strikes they kept on running.
Recently, due to engineering works, I had to use EMR, oh my gosh, I hope I never repeat that experience, Hull Trains in a different league.
Not 5 stars as trolley service not always available, but overall v satisfied.