Hulltrains Omdömen 

We travelled on 2nd November on the 8:25 service from Hull to London. When we found our seats, I placed my tickets on our table but when I looked round, they'd disappeared! The female train manager was incredibly helpful, calm and reassuring. She got on her hands and knees and looked under the seat, finding one ticket. Eventually my partner found the rest of the tickets down the side of the seat. I must have flicked them off the table! I can't thank and praise the train manager enough. We were so grateful to her. She is a complete asset to Hull trains.

Lovely friendly people who work on the trains and they are getting better!

Travelled to and from London on 10/11 October and what a delight it was! Trains departed and arrived on time. Seats were spacious with plugs and USB points to charge phones etc.
Staff were very pleasant and polite. Both trains were extremely clean.
Would recommend and would use again 👍.

No service in First Class this afternoon from Grantham to London - very poor. Hardly warrants the addition fare!

first class - no longer given

This is my second time writing about Hull Trains. One month on from my previous review and several emails and promised of a refund, I still haven’t received my refund. It really is so frustrating and upsetting and time consuming trying to deal with these people. The admin department must be incompetent and yet again I ask, what is the CEO doing about this? I could say more about how much they get paid etc but I won’t waste my breath. It is shambolic

Travelled to London on 10th August, realised we had problems with our tickets due to our oversight, so mentioned it to the train manager (Amy) before the tickets were due to be checked. She was so helpful and reassuring and resolved the issue. Very pleased with the service to and from London. Trains clean and on time. All staff friendly and helpful.

Travelled from Kings Cross to Retford today on a boiling hot day, I asked the fab staff (Gavin) if the air con went any higher, he said not but went and got iced water. Makes all the difference E (I have Multiple Sclerosis, he did t know this!) and heat is our enemy so Thankyou

I traveled on Hull trains from hull to London kings cross and was very impressed with this service . TheTrain was on time and very clean . The staff was so friendly and helpful.

Issue with train going into London

Asked for refund processed in 24 hours good ending to a difficult journey

Truly Horrific!!

Just got back from London. The entire train stank of urine to a nauseating level. I asked to upgrade my family of 4 to 1st class and was told that they weren’t upgrading due to a lack of food. I said that we weren’t bothered about the food and they still said no (however, there were at least 6 empty seats in 1st class the entire way). There was no food and drink the entire way and it was boiling hot and packed beyond belief.

I spend a lot of time on trains and this has to be the worst, most disgusting train journey I have ever taken. How filthy must the train be to smell that bad of sewerage the entire length of the train? It’s disgraceful that a Company is allowed to charge you a load of money to sit in squalor for over 2hrs. Appalling!!!

Like others no food in standard soggy non heated in first no acceptable vegan or heated veggie on many occasions toilet smell all pervasive seat reservations cancelled due to crowding and literally no one staff or passenger wearing mask ( hallo covid is still fatal despite minimalist approach we don’t have to do we won’t ) with vulnerable partner booked first class from crowded London no access to first class lounge, could have tried to make a deal with LNER, I think expect CEO raking it in, they do the minimal they can get away with as captive clientele for Hull Disgraceful advert for Hull

If you like the smell of urine in First Class and no food in Standard then you will enjoy the experience.
Hull Trains you are supposed to be representing our city in a good light.
You continue to fail.

I travelled on Hull trains last weekend from London Kings Cross to Hull and was very impressed. The train left on time, was extremely clean and the staff were all very friendly. I was also happy with the ticket price I paid. I will definitely be using their service again. Well done Hull Trains.

Don't pay extra for 1st class, it's anything but!!!

Staff very sensitive to the fact that no alcohol served Mon-Thur, to the point they cringe when asked for it, apologising all the while. At least empower your staff with the reason why! Jokers!

It's clearly a regular occurance. What poor understanding of your market...I get it's 'a first world world problem' but when you pay significantly more for first class, you expect just that, not a meal deal!

LNER for me, thanks for nothing Hull Trains.

One star because I am generous. Yet again another last minute cancellation.

Booked a cycle reservation, and the store was locked. Got asked to stand in the corridor, until I get off. Luckily, it was the next stop. Not impressed.

Bought a 1st Class ticket and the whole experience is terrible .
The staff are absolutely great but Coming back in the evening . Only tea , coffee and soft drinks available through the week. No other choices compared to other operators . I know this is a 1st world problem but paying extra for a 1st class ticket is usually where this price is justified . Worst of all the carriage I was booked in smelt off dried urine !!. Not good .. I will be selecting the LNER ONLY box from now on .

Used the Hull Trains service to travel from Hull to London Kings X and wow, I was deeply impressed by the quality of service. Super clean carriage and spotlessly clean toilet And the staff where super attentive and professional. 10/10 and will book again soon

I decided to use Hull Trains after a long gap due to the many breakdowns / delays a few years ago, but sad to see very little has changed. Arrived at Brough today to catch the 06:37 to London, to find once again the service has been cancelled due to a “train fault”, with no Hull Trains or station staff to advise passengers what to do. Hull Trains unfortunately cannot be relied on for business travel if you need to arrive to meetings / get to London on time.