Hulltrains Omdömen 

First class service is not worth the premium with the very basic service provided. A choice of coffee, tea or water. No other soft drinks, no alcoholic drinks like most other long distance train operators provide. A choice of two hot sandwiches. No other catering options. Covid is no longer an excuse for this barebones service when other operators are able to bring back a full service.

2:17 minute train journey and you cannot get a glass or bottle of water!!! After asking a member of staff this was stopped due to the pandemic. Over priced rail tickets, unreliable service and crap customer service! Embarrassment on the city of Hull.

Had a good experience on Hull Trains in first class yes the tickets are expensive for what you get but definitely worth it staff were welcoming and polite and gave a warm reception on my trip from London to Hull on the 8th and returning on the 10th October the only somewhat improvements needed is the selection of food needs reviewing having allergies to branston pickle I’d like a just cheese or ham and cheese sandwich also for the price I definitely think you should get access to the first class lounge so you get a little bit more value for money having social anxiety i thought I’d get a first class ticket and hope my anxiety doesn’t flare up and certainly didn’t flare up I felt relaxed and “at home”

Well. They’re a company. They exist but they’re nowhere near trustworthy.
DO NOT USE if you want to get anywhere on time.
DO USE if you have shedloads of time on your hands because you’re likely to be able to use the tickets for your cancelled train on a different train and then get a delay repay (IF THEY ACCEPT IT). And essentially after a sh*tload of stress get your journey for free. 2 years ago they cancelled 75-85% of their trains. Got refunded every time.
Last week they cancelled the train, they only said I could get the next train 2HOURS LATER. And now are refusing every single delay repay application. They’re the absolute worst company that exists on the planet.
I’d much rather just get ripped off completely and them not respond to my messages or ever exist at all than the current situation of giving FALSE HOPE and run their 1-2 trains out of the 10 that are scheduled!
If you ever do manage to get on that one trip then there is No catering or any service on this service. Just a plain train shell that occasionally gets you from A to B.

Last train cancelled from London to hull on a Saturday night with no warning after the challenge cup final leaving vulnerable people stranded in London. You are a disgrace.

The website is so complicated to use in order to book tickets! It needs simplifying.

Sally was awful, so rude and inconsiderate, with an ego against passengers. I kindly asked her to upgrade my ticket when she sniggered and walked off into the kitchen, and then when she saw that I was trying to read her name tag she yelled ‘Sally!’ When she acknowledged. The worst experience on a railway. Do not travel on Hull Trains if you value customer service, there is none.

The carriage smell overwhelmingly of a gents urinal. It's literally like standing in a gents that needs a good clean.

Only some trains seem affected.

Staff are VERY aware of the issue it seems, so why aren't you sorting this out Hull Trains?

Staff are great, trains are clean, on time and efficient. It'd be 5* but, wow, that smell for 2 hours! In first class too.

Train journey was cancelled due to lockdown at the start of April. I’ve sent several emails and had one reply asking me to send my unused tickets. I’ve replied saying I was due to pick them up from the station so don’t have them! No response for weeks despite sending more emails.
Where’s my refund?!

Sent some tickets to hull trains for a refund over 6 weeks ago due to them cancelling services i have heard or received nothing you cannot contact them on the phone a complete nightmare, sticking with lner in future.

Cancelled my train 2 months ago, amongst other train companies , theatres etc due to Covid. Everyone has refunded my money apart from these cowboys...not fit for purpose

New hull trains. Quiet, smooth, on time. Just one major flaw: they smell of urine. Taken 2 trains this weekend to and from Kings X and they both smelled awful. The smell isn't from the toilets as it's the same whereever you are in any carriage.
It definitely needs sorting out.

There service was no better than a cattle truck. So overcrowded that safety was comprised. Will never travel with them again.

Wanted to purchase Online via their website. Tried to pay for ticket but system kept corrupting my address so could n't progress to pay. Used online chat who were slow and advised I call Telesales. The number they gave me was invalid so advisor gave alternative number. They then closed chat before I could confirm all OK. Telesales advisor helpful but did n't have seat or price I wanted online as was only an online offer. I paid and was advised to collect ticket at station on day of travel. Hopefully that will all go to plan. I've used Hull Trains a lot and onboard the team are excellent but the booking process is flawed. Shame to leave such negative review.

My 10:48am train from London KX to Doncaster was cancelled, subsequently was delayed for over three hours. This was incredibly frustrating as it impacted my plans, but I understand these things happen.

I submitted the process to get my refund on the day of my train (16th November). On completion of the form I received an email stating “ We aim to provide a resolution In 10 days with a maximum of 20”

This is now over 22 working days since the submission was made for my refund for my outbound journey, it’s very much injury to insult it’s taking this long.

What an actual joke of a company, I’ve not even had any communication or acknowledgement from the emails I have sent to the customer service team.

Looking forward to the return journey home on the brand new Paragon train 17:48 out of KX first class. Whilst the train was nice it was the overpowering smell of being in an old people’s home absolutely shocking the stench of ammonia not very pleasant at all.

Not as good as LNER who share the same east coast line route to Kings Cross, however usually quite a lot cheaper especially for 1st Class

Dull trains
Cancelled the 10.52 from Beverley to KX so stranded Apparently there where taxis outside to take us to Brough but no one on station to tell us ! No brainier.
No one to tell us what to do or where to go. Reliant on other train companies to inform and help Negotiating a 3 train journey back to KX and Now standing on 3 rd with a 3 hours delay for important engagement
No one from Hull insight to afford advise ot assistance at all p
Shocking disgraceful service don’t travel with this outfit
Used to be excellent by the way

DULL TRAINS
25th Oct. 18.02 DON-KGX.
Im disabled. Me and my carer decided to travel on their doncaster to kings cross service.
I use crutches and leg braces. On boarding the train it was packed solid, full and standing, including vestibules. The train manager was in the vestibule. I explained my disabilities and their "disabled peoples protection policy" along with my carer and was told to sit, on the floor, in the vestibule until the train emptied out. I pointed out i was not happy with the response and was told i could have a senior managers email and mob no if i wasnt happy. Because of my disabilities i was unable to get up from the floor and suffered all the way to kings cross. I contacted hull trains today, 28/10/2019 and was fobbed off as the lady i spoke to wasnt interested. She also had no idea of what their "disabled peoples protection policy" was.
They are well know in the railway industry as "DULL TRAINS"
Its ironic that their M.D. Ms Cheeseman mentions, in their onboard magazine, boasts about being the no1 train operating company in a few years and has, in the past.