The Gluttonous Gardener Omdömen 

120
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service was excellent The company offers such a unique experience with their goods Would recommend if you are looking for something different for that special person or event

Betygsatt 2 av 5 stjärnor

Not a great shopping experience, purchased the myrtle tree for my sister in law as a bereavement gift with the passing of her Dad. After some delivery issues which I emailed customer service about and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The team have been absolutely amazing. We’d ordered two rose bushes as wedding gifts at the end of 2019. Obviously covid hit early 2020, and we subsequently had to change our wedding date 4 times. The... Se mer

Betygsatt 5 av 5 stjärnor

We received a Red Hybrid Tea Rose for our Ruby Wedding Anniversary last April which was beautiful throughout the summer but this spring the rose is dead. We contacted the company who, without hesitati... Se mer

Företagsinformation

  1. Presentbutik

Skrivet av företaget

Looking for a unique gardening gift or plant to send as a present? Perfect for any gift giving occasion; come and explore our unique range of gifts.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

120 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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4,1

Alla omdömen

(120)

5 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

I've been spoiled with such a lovely gift.

My jasmine arrived safely, and beautifully packed in a crate ( I'll find many future uses for this ) and wood wool ( which I'll use for lighting my log-burner ).

It's a strong and healthy plant. Not broken into bits like so many postal plant deliveries.

I feel I've been spoiled having received this as a gift.

14 december 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid

Paid nearly £60 for a pomegranate plant. Received a bare stick. No sign of life what so ever. Expected to wait up to 6 months for a leaf to appear or perhaps not.

16 november 2020
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Alan,

We are very sorry to hear that you were disappointed with the plant that you received . The Pomegranate plants are deciduous and will lose their leaves over autumn and go dormant in winter. We are totally confident that the plant will begin growing again in spring but if you do have experience any issues with the health of plant we are always happy to replace it.

Unfortunately we are able to find your order or correspondence in system but if you would like to contact us directly on info@glut.co.uk we are happy to help.

Kind regards,
The Gluttonous Gardener

Betygsatt 5 av 5 stjärnor

Myrtle delivers delight…

The myrtle plant I ordered for my husband’s birthday in May was really beautifully packaged. I’ve bought from them before - vine, olive. All first class plants. The myrtle has just flowered. It’s delightful, the flowers are delicate and the perfume is beautiful. A really great growing gift.

23 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just perfect.

My daughter has just received the Bay Tree I ordered for her. Her enthusiasm was such that I couldn't stop her talking! Apparently, the crate/wrapping was marvelous: the plant was the perfect size (as described and shown on the web site) healthy and arrived undamaged. This is the first time I've used this company. It won't be the last. They now have two more customers. Highly recommended.

21 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A wonderful alternative to flowers

This company is fantastic! I needed a suitable bereavement gift for my stepmother and flowers just didn't seem like the right fit. The 'Remembrance' section on site offered several lovely and appropriate options and provided a gift that she could keep and enjoy for years, rather than having to watch a bouquet wither away. I think most impressive, was the rapidity of the service, I ordered online on a Tuesday, and the gift had been delivered by the following day! I think she was blown away by the quality of the packaging and the thoughtfulness behind every aspect of the package, with particular praise for the notes on how to repurpose each element of the packaging - genius!

10 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A perfect Orange Tree

A beautiful packaged vintage wooden crate arrived .
A delight to discover a perfect Orange Tree inside.
If you are looking for a gift that is special, look no further. An absolute joy to receive.
Highly recommeded

10 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy customer......

An excellent company and one that I was very pleased to have discovered via a delightful fig tree (etc) that my elderly mother received for her recent birthday. Also, terrific customer service in the person of Charlotte who was both able and willing to deal expertly with a matter that had been troubling me. I will definitely be using the company myself and more than happy to recommend The Gluttonous Gardener to anyone who might be looking for an unusual but utterly delightful present for any occasion. And in case you’re wondering, I have absolutely no connection with the company other than being a very satisfied customer!
Jonathan, HITCHIN, Hertfordshire.

3 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had a lemon box delivered to my…

I had a lemon box delivered to my daughter in London yesterday for her birthday, as I am in Australia it is always hard to find something special for your loved ones . She absolutely loved it😊 was delivered to her doorstep and I was notified it arrived even to the hour😊 what a fabulous business this is , I highly recommend them to anyone looking for that unique gift to please support this business 😊 I give them 5++++++++ congratulations from a happy Aussie 😊

30 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An excellent level of service and a quality product!

An excellent level of service. We received a pomegranate tree as a gift. The tree had some health issues, which is not unusual with a live product. The company replied quickly to my emails, and when the issue persisted, did not hesitate to send us a replacement plant. They went above and beyond without questioning the need for replacement. I would highly recommend the product and the service.

30 juli 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Thank you

Very disappointed ordered a chilli plant for a present for my daughter. A very poor specimen arrived and certainly did not resemble the picture of the glorious looking chilli plant on the site. It would appear that more is focused on the superb packaging than the plant. I will not be purchasing anything else from this company.

UPDATE a lady phoned me from the company who had looked through the email trail about my order and felt I had not been treated fairly. So this morning I received a complimentary chilli plant and I have to say it is a really lovely plant COMPLETELY different to the very poor specimen sent in July. Thank you very much.

20 juli 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Photos on site do not reflect what is received.

Ordered an olive 'tree' from this company for father's day....I wouldn't purchase from them again. All looks very great and pretty on the website however when the parcel arrived I could find no tree inside...it was a pot with a twig in...less than a foot tall...it hasn't even got a trunk...it's a tiny plant if you can call it that. So so dissappointed. The packaging was beautiful and it all arrived on time so I was expecting good things. I'm hoping for my husband's sake the plant grows otherwise it's a pathetic present from me, so annoyed.
Definately wouldn't recommend....pictures on site do not reflect what arrives.

14 juli 2020
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Karen,

We are very sorry to hear that you experienced problems with your olive tree.

We would like a chance to redeem ourselves. We would like to offer you another olive as compensation for any inconvenience that was caused to you. The olive trees are looking great at the moment. Please contact us directly on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 4 av 5 stjärnor

Redemption. I’m happy to say that as promised the company contacted me and made an offer of compensation. Received today. Very happy. Thank you . Great service

Shambles. Ordered a gift and paid extra for a bottle of wine to go with it. No wine arrived. Had to open up the package to photograph and prove there was no wine hidden in there. Spoilt the gift, spoilt the surprise wine will arrive after the event. Asked for refund and remarkably the wine has already been dispatched. Will believe that when I see it. Never again. Don’t use them is my advice

9 juli 2020
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Niall,

We are very sorry to hear that you experienced problems with the gift that was purchased. We do usually pack the wine within the crate along with the plant but due to a packing error this was missed. The wine was dispatched as soon as we were informed it was missing which is why we could not issue a refund at the time.

We would like to offer you compensation for any inconvenience that was caused to you. Please contact us directly on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 1 av 5 stjärnor

Appalling. Awful. Accurate.

Interesting, I never thought to check reviews as I have used this company through Not On The High St before and rated them 5 star. Not this time. I can see I am not the only one. Delivery was a disaster, product damaged and full of rot, customer service awful and to top it off only partially refunded. This was a gift for a friend. Her brother passed away and this was for his memorial garden. Can you imagine how sad this experience has been when it involved my poor friends brothers memory. No human response from this company. Possibly the worse experience through retail ever. I usually never write reviews. Shame on them and actually Not on The High Street haven’t done anything to help.

3 juli 2020
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hi Nichola,

Please accept our apologies for the problems that you have experienced with your order. We can see that your order has now been fully refunded on Not on the High Street but we would also like to offer to send a red vine to the intended recipient as compensation.

Please contact us directly at info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 1 av 5 stjärnor

Poor plant!!

My poor brother bought one of their “new evergreen oak”s (cork oak) as a gift for our new house and arrival of our baby boy. When it arrived it was packaged beautifully and there was what looked like a healthy sapling inside....unfortunately though it was all style and no substance. I didn’t water it or unpackaged it from the pot and cellophane as normally you would be instructed to leave couriered plants for 2 weeks. There was visible condensation/moisture and no contrary immediate care instructions, so I thought it would be happy and intended to leave it to settle as usual. Within a week however, the leaves started wilting and browned quickly. I realised that this is normally a sign of over saturation so I un-potted it quickly only to discover it was completely drenched and smelt stagnant. The outer soil from the tall pot fell off to reveal the perfect shape of a 4” square pot formed by completely root-bound roots. Trying to tease them apart was almost impossible. There was also a stump at the bottom where it must have grown through the smaller pot and they just chopped it off to re-pot it. Some of the larger roots around the outside of the system turned out not to be attached either. I wish I could attach the photos I have of this.
I left it out of the pot to try and dry it out a little and let it breathe. I don’t believe you should have to go to the effort of rinsing and disinfecting the roots of a dying plant coming from what claims to be a reputable company, so I didn’t go that far. A quick google search told me what soil type they normally like - well drained, sandy is best...completely the opposite of the mulch that had been packed around it.
Having checked their reviews and seen their customer care track record I didn’t even bother to contact them. I’m so upset on my brother’s behalf and I don’t have the heart to tell him what happened. Within another couple of days the leaves had crisped up and there was no further sign of life. Today, 8 weeks later, I’m calling time on the sorry-looking 18” twig I gave poking out of a pot. I ordered another from Amazon (sold by Tree online nursery) along with a fig which both came with proper care instructions and look really healthy. Hopefully I’ll have better luck this time around!

4 juni 2020
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hi Dominique,

We very sorry to hear that your plant has not survived. As mentioned on the box and within the care instruction included within the gift we advise these plants are unpacked immediately and all packing is removed. We are sorry if this was not made clear to you at the time .

We are happy to send you a replacement plant as compensation, please get in touch with us directly on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 5 av 5 stjärnor

I gave a friend an amazing plant…

I gave a friend an amazing grape vine plant which has grown and produced grapes so far, they always remind me of my present to them. I bought a valentines present for my husband (really for myself) a lemon tree and he received it this morning!!!
Now all I need is the gin.

14 februari 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Really disappointing.

Really disappointing.

We bought a lemon tree as a gift.

It was very poorly packed - no 'fragile' label, no 'this way up' label, and nothing but paper straw and a cellophane wrap to protect a heavy and fragile plant.

Needless to say the pot was smashed, soil was everywhere, all the lemons had dropped off.

Even worse, the company said that the plant itself was still OK, and only offered to replace the pot.

So now, instead of a luxury gift to give, I have a complete mess - I have to repot a plant which now has no fruit on it.

Awful experience - steer clear. I have now found other reviews online that say the exact same issue. I wish I had read them before ordering.

19 november 2019
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Arthur,

We are very sorry to hear that you have had a negative experience with us.

We do try to package our plants as securely as we can. Packing them as tightly as possible with wood wool inside our especially designed wooden crates but unfortunately due to the fragile nature of the product this can sometimes happen.

We would like to offer you compensation to apologise for any inconvenience that may have been caused. Please get in touch with us directly on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

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