The Gluttonous Gardener Omdömen 

120
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service was excellent The company offers such a unique experience with their goods Would recommend if you are looking for something different for that special person or event

Betygsatt 2 av 5 stjärnor

Not a great shopping experience, purchased the myrtle tree for my sister in law as a bereavement gift with the passing of her Dad. After some delivery issues which I emailed customer service about and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The team have been absolutely amazing. We’d ordered two rose bushes as wedding gifts at the end of 2019. Obviously covid hit early 2020, and we subsequently had to change our wedding date 4 times. The... Se mer

Betygsatt 5 av 5 stjärnor

We received a Red Hybrid Tea Rose for our Ruby Wedding Anniversary last April which was beautiful throughout the summer but this spring the rose is dead. We contacted the company who, without hesitati... Se mer

Företagsinformation

  1. Presentbutik

Skrivet av företaget

Looking for a unique gardening gift or plant to send as a present? Perfect for any gift giving occasion; come and explore our unique range of gifts.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

120 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,1

Alla omdömen

(120)

5 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Replacement red vine

Last year, I received a red grape vine and a bottle of wine as a big birthday gift from my school chums. Sadly, my vine didn’t make it through the winter and died 😔

Before my vine passed away, I had spoken with Jess to ask for advice on potting up and what soil to use. She was extremely helpful with her advice, so I went back to her when I realised my vine hadn’t made it through the winter.

I was very fortunate to quickly receive a replacement vine which I have since potted up and am very pleased to say it is looking good and much happier than it’s predecessor!

I would highly recommend the Gluttonous Gardener and would without question use them again if I needed or wanted a growing garden gift ☺️

3 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

My daughters bought me a grape vine as a gift early in the year, unfortunately it didn’t grow, looked like a dead stick. After a chat with the sellers & taking their advice I replanted it & gave it time- Still a dead stick. The seller on hearing this quickly arranged for a replacement, which was speedily delivered & very much alive. I can not fault their after sales service & am thrilled with a growing grape vine Great service

2 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I received a Christmas present from my…

I received a Christmas present from my son- a red wine vine, did everything in regards to planting but it didn’t take. I contacted Jess who explained what I had to do next and within 48hrs of me doing I had a new plant.. fantastic customer service.. very happy with the new thriving plant.. thank you.. Patrick

1 juni 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great Customer service

I received a grapevine as a xmas present and it was in it's dormant state (as they advised). I followed the instruction but it failed to come out of the state. I contacted Customer Services and after sending photos they confirmed it was dead. I received a very healthy replacement which by now was out of dormancy and was starting to grow leaves. I give 4 stars (deducting one for the original vine) for the great Customer Service. Thank you Jess.

12 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

White wine vine…

I was fortunate enough to receive a white wine vine as a Xmas present, but sadly it didn’t survive the winter - I spoke to Jess who was extremely helpful & kindly sent a replacement vine, which arrived extremely quickly!!
Terrific service…Thank you!!

25 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service !

For a Big birthday I received two beautiful plants carefully crated and packed. One lemon tree and one calamondin tree, I carefully looked after them throughout the winter but the lemon tree lost all its leaves.
I contacted Glut who gave me fantastic advice but still the lemon tree didn't survive. However Glut continued to be super helpful and even sent me a replacement lemon tree!
Such fantastic customer service and friendly company.
I shall certainly recommend to friends *****

8 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service

The best customer service I have received in ages. The team at Glut could not have been more helpful and I would highly recommend them. Will definitely be using them again.

13 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing customer service

I ordered a Grow your own confetti set as an engagement gift but when the item arrived it had unfortunately been damaged in transit. I reported this straight away and the company were incredibly helpful, apologising and arranging that a new one was sent out to me the same day. The customer service was excellent and I was really pleased with the product.

13 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Remember the Dead Parrot sketch? Well...

I was sent two blueberry bushes as a gift. One was healthy the other not. Nonetheless, I planted it in accordance with the instructions but 6 weeks later it is clearly dead. Trying to get a replacement is like the famous Dead Parrot sketch from Monty Python. No amount of pictures of brown stalks and dead leaves or buds will make them accept it is dead. All I want is a replacement plant but instead I get veiled accusations of not doing things properly even though the other bush is flourishing. Definitely will not use this company again.
Update: I got a response that clearly shows this company does not read the reviews properly. I have already answered all their questions about my dead plant hence posting a review referring to the Dead Parrot sketch in which the shop keeper pays no attention to the customer's comments and ignores all the evidence...and yet here they go again with the response to this review. If I could give zero stars for customer service, I would.

3 april 2023
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Harriet,

Thank you for the review and we very sorry to hear that you are disappointed with the customer service that you have received.
As our products are living plants there are a few questions that we need to ask in order to determine the health of the plant.

We understand you are disappointed and we would be happy to issue replacement plant for you. Please contact us at info@glut.co.uk so that we can arrange this.

Kind reagrds,
Jess

Betygsatt 5 av 5 stjärnor

I ordered the red wine growing tree…

I ordered the red wine growing tree yesterday as a birthday present for husband today, not really knowing anything about this gem of a company! It’s just arrived, packaged in a classy crate and with bottle labels with his name for when we harvest and convert to our own red wine - and he is over the moon! He can’t wait to get it established in the garden.

22 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An Ideal and Interesting Gift for Just About Everyone

This site is now my go-to place for gifts for friends and family. It's great to give something that not only lasts but grows - and, in some cases, rewards the recipient with fruit, spices year after year. The gifts are well-packaged in an appropriate fashion (and quite exciting if in a crate). So far, all those who've received a plant or tree have been truly delighted.

5 september 2022
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Disappointing Golden Wedding Gift

I’ve bought a number of plants from The Gluttonous Gardener as gifts in the past. This is the first time I have seen one of their plants as it was a gift for my Mum & Dad’s Golden wedding anniversary. I have to say I was very disappointed having spent £62 on a plant that looked like I had spent £15. Just a very ordinary rose plant in a plastic pot, nothing special & way too expensive given I could have bought the same thing for a fraction of the price at the local garden centre. Also I had written a poem on the gift tag which they didn’t receive. It was my fifth purchase from TGG but will be my last unless the prices reflect the quality of products in the future.

6 augusti 2022
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Emma,

Thank you for your review and we are very sorry to hear that you are unhappy with what was received. Looking at your order I can see what was purchased was a Golden Wedding Anniversary Gift crate which included the Golden wedding rose and a personalised, engraved slate marker all hand packed inside one of our bespoke wooden crates and despatched for delivery on a day of your choosing.

Our products are carefully priced to reflect the value of the goods and service included, and we always state exactly what is included in the gift on the product page. We are sorry if your expectations were not met on this occasion.

Please feel free to contact us directly on info@glut.co.uk if you would like to discuss this further.

Kind regards,
Jess
The Gluttonous Gardener

Betygsatt 5 av 5 stjärnor

Brilliant customer service

I've given Gluttonous Gardener gifts on several occasions, and have always been impressed - as have the recipients! On a recent occasion I wanted a little tweak on what they offer, and they responded promptly and very helpfully. Then, when the gift (a voucher) arrived and had been damaged in transit, it was replaced immediately and without quibble.
Just brilliant customer service all round.

4 augusti 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor…

Poor…
I ordered the medlar plant at £42 including delivery for a relative and was shocked when the wrong order turned up with a completely wrong message!! This is basic! I am disappointed by your service not only did I have the embarrassment of my relative receiving the wrong gift and completely the wrong message, I then had to ask her to give it back! The whole experience with your company has left me very dissatisfied and I feel you have made no effort to make this right! The present was expensive and the service does not reflect this.
If you want someone special to receive the correct gift in the first place… choose another plant company as from their reply message this happens often!!

18 september 2021
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Sorry you feel this way. You message us of the error at 7pm and as soon as were back in the office the next day we replied at 9am. When we were made aware that there had been an error with your order. We got a new order dispatched that day for next day delivery and arranged collection of the wrong gift. Unfortunately mistakes can happen but when they do we always correct them straight away.

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