The Gluttonous Gardener Omdömen 

120
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service was excellent The company offers such a unique experience with their goods Would recommend if you are looking for something different for that special person or event

Betygsatt 2 av 5 stjärnor

Not a great shopping experience, purchased the myrtle tree for my sister in law as a bereavement gift with the passing of her Dad. After some delivery issues which I emailed customer service about and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The team have been absolutely amazing. We’d ordered two rose bushes as wedding gifts at the end of 2019. Obviously covid hit early 2020, and we subsequently had to change our wedding date 4 times. The... Se mer

Betygsatt 5 av 5 stjärnor

We received a Red Hybrid Tea Rose for our Ruby Wedding Anniversary last April which was beautiful throughout the summer but this spring the rose is dead. We contacted the company who, without hesitati... Se mer

Företagsinformation

  1. Presentbutik

Skrivet av företaget

Looking for a unique gardening gift or plant to send as a present? Perfect for any gift giving occasion; come and explore our unique range of gifts.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

120 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,1

Alla omdömen

(120)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Lovely Myrtle gift...

Just sent a Myrtle Crate to a friend who’s about to get married - it’s traditional to put myrtle into a wedding bouquet. She was blown away by how thoughtful the gift was! Thank you so much!

16 oktober 2024
Betygsatt 1 av 5 stjärnor

Buyer beware

Buyer beware. I had two Birthday gifts purchased from this company last year. One walnut plant and one tea plant. Neither plant seemed particularly vibrant especially the walnut that resembled a branch but the advice was moving into the Autumnal season that the plants would blossom come spring so both were kept protected in a polytunnel. The condition of the walnut was of particular concern and after raising this with the company the plant was replaced. The tea plant just seemed dormant so it was maintained as advised. After persevering, I again contacted the company l to raise my concerns I was informed that the plant would not be replaced as it was out of the one year guarantee period. Dissapointing to say the least as this company is not cheap and both original plants were below par. I have spent a lot of money over the past year purchasing quality plants and would not recommend this company. For plant quality and customer service you are better off considering Scotts plants direct UK and Roots Plants.

17 juli 2024
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Michael,

Thank you for your feedback and we are very sorry to hear that you are disappointed with our customer service and the plants that were delivered.

We were originally contacted in November regarding the walnut and because this plant was still within its warranty period we were happy to offer a replacement. It is unfortunate that there was no mention of the tea plant as this time and that last week is the first time we heard that the tea plant was not doing well. As we explained, because it has now been over a year since this was delivered we cannot offer a free replacement. Our products are living plants that can be easily effected by environmental factors that are out of our control once delivered so we do have to limit the warranty period.

It is a real shame that this was not brought to our attention sooner as we take great pride in our plant gifts and are always happy to offer advice.

Please contact us on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 5 av 5 stjärnor

Golden Rose

We received a Golden Rose today which was a replacement from a previous purchase. Ellen rectified our problem very efficiently and speedily. The Rose arrived today very well packaged and is an excellent specimen!

20 juni 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Company willing to help

First time using this company. Sadly the plant arrived damaged. The pot was crushed as well as the branches of the plant. It also came with slugs which for the price for the plant (£42) I would have expected more care! I cannot gift this now and the money is wasted.

Updated: the company provided a replacement plant after viewing pictures of the damage. Jess and Ellen were helpful and did their best to send the plant out quickly.

16 maj 2024
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hi, thank you for your review.

We sincerely apologise that your plant arrived in this state after becoming damaged in-transit.
Although thorough quality control checks are always carried out with each plant, insects and slugs can sometimes be missed as these are natural products.

We're pleased to hear that you have received the replacement and hope the recipient enjoys watching it grow.

If you have any other queries please do not hesitate to contact us by emailing info@glut.co.uk

Kind regards,
The Gluttonous Gardener

Betygsatt 1 av 5 stjärnor

Ridiculous postage for a tiny box

I ordered a Tomato Bar for a friend with just a windowsill assuming it was a full gift - I missed that you need a container and to pot the seedlings on. There is no way she has the space for this. I just feel it wasn’t made clear although I did order in a rush. The thing that had made me angry is I paid £8 for postage. I didn’t realise you had to click about on days to see which was cheapest and in fact I could have had free postage. Never had that on anything I have ordered and feel totally conned into doing this. I have bern in touch with customer service and all I can do is return the product (at my cost I assume) for a refund but they won’t refund the postage which was £8 of the £20 I paid. Ridiculous company!

23 april 2024
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Fiona,

Thank you for your feedback and we are very sorry that you feel conned.

We try to make the product descriptions as clear as possible and we are sorry to hear that the intended recipient does not have the space to accommodate this product.

This product comes with free delivery and postage is only applied at check out if you select next day delivery or Saturday delivery from the calendar. As next day delivery was selected an £8 charge was applied to your order. We do try to make this as transparent as possible but we are sorry if this wasn't clear enough.

As the order was delivered on the date requested and the product was not faulty, all we can offer you is a refund upon return of the goods. Please contact us on info@glut.co.uk if you would like to discuss this further.

Kind regards,
The Gluttonous Gardener

Betygsatt 5 av 5 stjärnor

Gorgeous presents for gardeners

We’ve been sending presents from here to our family for a few years now and they love it. The raspberry trees with the jam were the best, still waiting for lemons to grow 🍋 and the banana one is fab. There’s been a few others and just about to order again for Christmas... deciding between kiwi or strawberries. Definitely recommend!

18 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've ordered so many gifts from this…

I've ordered so many gifts from this company and they are always brilliant. We've sent grape vines for 60th birthdays, orange trees as thank you presents, and even used them to send Christmas presents to important clients. We've never had anything other than wonderful feedback from all those we have sent them to. The grape vine is a particularly good present for Dads, who can be hard to buy for!

4 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality company

I've bought six vines from Glut over the past months, and their quality is superb. They provide so much information and support, I really feel you can purchase with absolute confidence in every aspect of the experience. This has been proven recently when they went the extra mile to solve a query. Brilliant business, thank you.

26 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy recipient

I was delighted to receive a wonderfully personalised parents of the Bride crate, which included a rose, a bottle of champagne, and some chocolates. It was such a thoughtful surprise from my daughter and her new husband. The rose looks healthy, with lovely growth and buds. Now, I just need to decide on the perfect spot to place it in my garden.

1 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A lovely lady called Jess has responded…

A lovely lady called Jess has responded to my enquiries from day one in a very professional and friendly manner. Helped with dispatching plants and following up to make sure I was happy with the results.
A very professional service.

28 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

First time user of Gluttonous Gardener…

First time user of Gluttonous Gardener and sadly very disappointed. We ordered 3 Rose bushes which would be presents to all our parents for our own wedding. The bushes arrived 3 days earlier than requested so sadly will not be in a good state by the time the gift is given. They have sat in the box for too long now and wilted

We phoned customer services and were told we could unpackage all the bushes, put them in water and then re-package them ourselves when we needed to gift. No offer to send out new fresh ones on the date originally requested. Considering it was a mistake on their part, no help offered. We now have to try and keep the plants alive and then try and re-package gifts the day before our wedding which we don't have the time to do

31 juli 2023
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Will,

Thank you for your feedback and we are sorry to hear that you are disappointed.

As we explained on the phone we despatched your order on Friday for delivery on Monday as requested on your order form. DPD then decided to upgrade your parcel to a Saturday delivery which is why the gifts arrived early. Our plants can remain boxed in their crates for up to three days so they will have been perfectly healthy for their planned arrival on Monday.

When we were made aware that you actually wanted to gift the roses on Wednesday instead of Monday we recommended that the plants be taken out and watered to prevent them drying out.

Unfortunately as the plants were all despatched correctly as per your order we were unable to send out new gifts as you requested.

If you do have any further questions then please contact us on info@glut.co.uk.

Kind regards,
Jess

Betygsatt 1 av 5 stjärnor

£50 for a £5 rose!

If you want to pay £50 for a £5 rose in a crate this company will suit you!
I bought the ruby wedding rose for my sister and her husband for their anniversary, fortunately I had it delivered to me and not directly to the recipients! It was tiny! Not as advertised at all! I returned it for a refund but I’m still out of pocket for the courier charge! Don’t waste your time or money, find a local garden centre and pay much less and get much more for your money!!

19 juni 2023
Omdöme utan inbjudan
Logotyp för The Gluttonous Gardener

Svar från The Gluttonous Gardener

Hello Victoria,

Thank you for your feedback and we are very sorry to hear that you are disappointed with the plant that you received.

At this time of year our roses will vary in size from week to week because they need to be cut back after flowering to encourage more blooms to appear throughout summer. We will always send a healthy specimen and do our best to keep flowers on the plant for gifting but as these are natural living plants we cannot always guarantee this.

As you were not pleased with the product that you received we agreed to accept a return for a refund. Having opted to use our DPD shop returns service a fee of £6.50 was deducted from your total refund as agreed.

We always aim to charge the fairest prices possible for our gifting service and we are very sorry that your expectations were not met on this occasion. If you would like to discuss this further then please email us at info@glut.co.uk or you can message us through your original order on Not on the High street.

Kind regards,
Jess

Betygsatt 5 av 5 stjärnor

Prompt, friendly service

Our grape vine arrived very quickly, packed well and in excellent condition.
Customer service is very good. Enquiries are dealt with promptly and with a friendly, personal approach.

5 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Such nice people to deal with!

Our beloved daughter thought it would be a fitting commemoration of our 40th/Ruby wedding anniversary to buy us a grape vine from The Gluttonous Gardener. Indeed, it was a delightful idea, and a healthy little vine duly arrived. Now, to be honest, while I'm an enthusiastic advocate of "gluttony"(!), I am not the best gardener, and the vine has struggled under my care. But the team at The Gluttonous Gardener have been superb in the patient support they have constantly given me, and - thanks entirely to them - our vine is still in good health. It's so nice to find customer support that is kindly and helpful. I recommend The Gluttonous Gardener: they're nice people to deal with.

14 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Customer service

I received a Grapevine as a gift and when it didn't grow after 3 months I contacted The Glutenous Gardener. Jess was great and quickly arranged for a replacement that arrived the next day. I even had an email asking if the Grapevine was ok . Great customer service I would definitely recommend. Thank you

7 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Had vine as a birthday gift but unfortunately it didn’t flourish I contacted Gluttonous for any advice that they could give. They were extremely helpful and were very proactive in sending me a replacement

26 maj 2023
Omdöme utan inbjudan

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