Empress Mills Omdömen 

Dreadful experience. It took 1 day shy of 8 weeks for my order to arrive. I appreciate it is difficult times but they were still taking new orders. Only automatic replies to email, answer machine full. No communication to let me know what was happening. I won't be using them again.

Disgraceful company took my money immediately and 3 weeks later I have had no contact and no fabric.
No way of contacting them, they don't answer their phone, you can't leave a message and they ignore all emails
Utter thieves.

Like other customers, I wish I had read these reviews before ordering. To answer one reviewers question... "what is so important?" is that I have ordered fabric and Vilene to make masks for my family and myself so that as we can stay safer when we venture outdoors.
My order was placed Sunday 3rd May (Sunday) and money taken on Monday 4th.
Prior to this, I recommended this company to a friend who ordered 2 weeks before me and she hasn't received her order either!

I only wish I had looked at the reviews before placing an order. My money was deducted very promptly and then silence, the same problems as other customers, no response to my emails or messages regarding an order placed in April. I have written a letter today in the hopes it will get some response but I don't hold out much hope.Why don't they just stop taking orders to allow them to catch up and then resume business again, I will never deal with this company again.

I’ve used Empress Mills for years. I know they are struggling to keep up right now but - hey - they are open and working while many of us have the leisure and or safety of home. What can be so urgent that we can’t wait- especially right now. At shows and online this is a great hardworking company. Let’s cut them some slack. I’m writing this because one of my orders arrived safely today and I’m grateful for it.

Don't order from this company!
Order place 28/04/20 money taken 29/04/20 and still no order received. I have tried to phone but there is a message saying this mail box can't accept messages then cuts off. I have emailed several times via their mail box and had no reply. Interestingly they don't publish their email address. I am about to starting proceeding against this awful company.
Please avoid this company at all costs otherwise you may find yourself out of pocket like me.

Ordered in April, money taken on 23 April. Still not arrived. I have telephoned and emailed but received no reply. They may well be working with reduced staff numbers but they clearly have sufficient staff to process my payment. An awful service.

Hard Working Dedicated Family Business
Always Use Them. Always Have. Always Will.
Working Through A War, Great Front Line Effort.
What A Team.

Appalling!! If you're thinking of ordering from this company JUST DON'T!! Wish I'd read the reviews before ordering. They have a sickly sweet response to any email sent about how hard they're working under lockdown but seems their service was always this bad from reading the reviews! You can't get through on the phone as their 'mailbox is full' probably so many other unsatisfied customers trying to get through asking where their orders are!

Terrible customer service - ordered and didn’t arrive on time. They were out of stock and had no clue what was happening. Asked for a refund which they then accepted, then the good were invoiced a few days after (weeks after ordering) and I refund. I had already ordered them from somewhere else. A disaster.

Wish I'd read the previous review, from start (requesting a shade card) to delivery my order has taken a month and when it finally arrived today it was wrong. Too many reels of overlock thread and not enough large press studs but as I'm not out of pocket I'm not bothering to return the excess but will not use Empress Mills again. Other companies deliver within 3-5 days so it can't be that difficult

As I continue to wait, day after day after day, for quite a large order made several days ago, I took a closer look at this outfit's website. There I found what I should have looked at before I ordered from them:

"We operate a maximum wait of 28 working days for a delivery within UK & Europe"

"If for some reason you do not receive your order within 14 days, please call us"

"No matter what shipping option is selected Empress Mills is not liable for any loss incurred through a delay in delivery."

"Please note that delivery of your Order may take longer during sale or other busy periods"

This is clearly an outfit that doesn't care much about slow delivery times, and that's something you need to bear in mind if you're thinking of buying from them. Most companies these days routinely deliver within a very short time - these people clearly don't, and I wish I'd chosen somewhere else to buy from. Once bitten twice shy, though - I won't be buying from them again.