Empress Mills Omdömen 

They were never the fastest by any means but just lately they have been appalling. I know they have staff problems, but have they ever heard of temporary staff? My last order took well over 3 weeks. l ordered again because they were suggesting five days to dispatch. That has now passed l have heard nothing. Their phone says mailbox full and l am now unable to login to my account.

This is probably the worst sewing store in the UK. They never have even a half of what they claim to have online and I'm yet to see any refunds from them. Orders from months ago are still in "Processing" state. They never answer any messages whatsoever. The next day delivery is a joke, let me down multiple times. No tracking, a waste of hopes and money.

After a few orders I still have not decided if they're a scam trying to steal peoples money by not refunding them or just utterly incompetent individuals that simply don't care.

My order in July 2020 arrived quickly and the items are great quality. Additionally, when I'd emailed the company for advice on which thread to use for a particular project, they responded promptly and with really helpful advice.

I bought material, quilt wadding and adhesive tracing paper from Empress Mills recently. The order arrived quickly, well packed and in perfect condition. I was a little worried when I read some of the reviews on here that I might have a problem with my order. This was not the case at all. The quality of the goods I received was superb. Thank you Empress Mills I will definitely buy from you again.

Chased an order that hadn’t arrived after a week; got told items were out of stock. Queried why I’d been able to order and pay for out of stock items - received reply suggesting I was calling them “money grabbers”. Appalling service and rude to boot. Avoid.

Ordered goods, advised over the phone that some weren’t available. We agreed on a refund, however 6 weeks later no refund and no reply to e-mails. Don’t order from them is my advice

Couldn't ship what they claimed to have. Said they would refund but haven't. No response to emails.

Placed an order 4 weeks ago. Money taken but no contact and no goods. Not responding to emails. As others have said, exceptional times do not excuse taking money for goods not provided. I would not use in the future. I think others should consider local Trading Standards if this is a pattern of behaviour.

Good experience- honestly!!

I ordered lots of material for my crafting, order was placed on 28/5. There was an information on the web that dispatch time is longer then usual (about 2 weeks at that time). On 6th June I got an email that my order had been shipped and just a few days later I had it at home. It didn’t take more than 2 weeks in total!!! Goods well wrapped.

It was my first and probably not last purchase with them. I can recommend them. I was really happy.

I've always had a great service from Empress Mills, even before online ordering! I expected a delay in my order arriving due to the lockdown and I was kept informed and I found the customer service excellent. I want to keep on supporting independent firms who have served the UK sewing community for so many years through thick and thin. These are unprecedented times for everyone.

The best advice you will read today or year, do not buy from this awful company! An order was placed and after waiting weeks and weeks, nothing arrived. Contact was made (which they do not make easy by hiding the email address and turning the phones off) and they promised to send the order very soon. Again a few weeks later and nothing, contact was made again, a rude reply was sent indicating that the company had emailed, no email was sent to me. On asking for a refund and when to expect this, no reply to two emails was received. Approximately 40 days after ordering a refund email from Worldpay was received. There are plenty of other companies providing much better customer service and shipping times than this one, save yourself the hassle and do not buy from this company.

Disgraceful and i hope they loose loads of customers.

I ordered fabric, zips and cottons nearly 3 weeks ago and paid £65.00.
I haven't received my order, I've had no apology and they have taken my money. I cannot call them as their phones are switched off. The email doesn't work.
I have no way of contacting them.

Ive ordered from several other fabric sellers and I've had a delivery within 6 days!

Utter disgrace.
How do i get my money back? I didnt use Paypal unfortunately.

I have never received such poor service as I have with this company. I ordered £65.74 worth of goods on 20th May. Having no sign of my order 3 weeks later I attempted to phone them only to find that they had switched off their phones. So I emailed them to no avail. I had missed a call from them on my mobile phone but no message had been left, I then emailed them and that fell on deaf ears. It wasn't until I threatened to withdraw my order that they bothered to phone me,again on my mobile, even though I had asked them to contact me on my land line as we have a poor signal where I live. It was to inform me that they were unable to supply two of the metres of material that I required so I asked for a refund and they said that they would dispatch my parcel that day. It was mailed to me a week later. When I opened it I was amazed to see that there was only one of the items I had ordered was correct. I had asked for thread to match each colour if material I had ordered, They sent me 3 of the same colour to match a colour which they could not supply. I had ordered a MODA fabric so they sent me a Makower fabric. They never mentioned this when they phoned me.I have now find that it can take up to six weeks before I receive a refund which is not acceptable. I paid them immediately I ordered the goods. Therefore they have had the benefit of my money for about two - three months and all I have had is hassle. I am afraid I do not accept the excuse of COVID 19 as I have ordered quit a few things online since lockdown and this is the ONLY company who have caused me any problems. Everything else I have ordered online has been delivered in under a week. STEER CLEAR OF THIS COMPANY AT ALL TIMES.

I have used Empress Mills for many years, there delivery has always been a little slow but customer services always responded and were polite.
Since they have appeared on Hochanda both customer service and delivery has nose dived. I can only assume that this is because they were not geared up to cope with such a fast and large increase in their customer base. I now rarely use them for these reasons.

I ordered two weeks ago and they took my money immediately, I ordered only a small amount and all the other haberdashery for my grandsons hoodie from multiple other companies. All said there may be delays. Within a week every single other item has arrived but my only email when I sent an enquiry was a stock reply saying how hard they were working. I wish they had been more transparent about their delivery times, reading other reviews I might as well order what I want from a company I trust. If it is 10 weeks I may have to resize anyway, very disappointed in the service. If you can’t fulfil an order, don’t take the money until you can. subsequent to asking for my goods or my money back I received an email saying my fabric was in the warehouse awaiting dispatch,
Those who write on Trustpilot are called Screamers apparently at Empress Mills!

Waited 10 weeks for order. Still waiting. No reply to several emails. Not answering phone. Do not order from them.

Given this unprecedented time, I am very pleased with the service given by Empress Mills, and the quality of goods.
Yes delivery and response times are extended, quite understandably given social distancing, the company should be commended for ensuring the safety of their people. Jennifer at Empress Mills gave exceptional customer service, thank you won’t hesitate to recommend

Six weeks, no fabric, no reply to e-mails. Very poor.

Have used this company many times and had no problems and they have great range of products. I too was frustrated on delay of my last order and lack of communication. After e-mailing on section 'orders over 14 days' I did receive a reply and my order was shipped next day. It has taken 6 weeks for quite a large order. I think to call a company 'thieves' is a bit strong and a lot of other companies have had very long delivery delays. I will certainly be making more orders from them. I think we all need to be a little patient in these difficult times, especially as demand for sewing products has been very high because of sewing for NHS

this company is a complete load of thieves they took my money I cannot get in touch with them a all
they do not keep in contact with you and I am still waiting for my order.

Please Please do not use them