Empress Mills Omdömen 

Update - after another try the faulty section of material was eventually refunded.

Fabric arrived eventually after I phoned to chase it up. It's quite nice quality BUT there is a flaw in the fabric where the dye has not taken. The order should never have been sent out like that, a new piece should have been cut. I have emailed them with an image but received no reply. Really disappointing service. Will not buy from them again.

I ordered fabric from this company and it arrived 4 days later, all present and correct. The Egyptian cotton pieces were all of usable size, some quite large and beautiful quality. I read bad reviews after I’d ordered and was anxious but no problems. I didn’t receive a confirmation email which I’m used to getting from other companies but it wasn’t a problem as I could see my order on my dashboard on their site.

The only place that I can get Black Softshell at the minute - I need it for my business.

Ordered yesterday and paid for next day delivery and it arrived this morning.

Will be ordering again - thank you.

Ordered for the first time on the 11th Feb. Received today 22nd Feb. Rang after a week....mainly because I was worried after reading alot of bad reviews. I got a quick polite response on the phone. It was £1.50 postage cost so can't expect very fast shipping. I was happy with the time taken for the price I paid. Lovely fleece fabric too. Many thanks

I was nervous about buying from Empress Mills having read the terrible reviews, but I fell in love with one of their fabrics and so took the plunge. Just to redress the balance of the feedback, my transaction was entirely trouble-free and I am delighted with the fabric. I did give them a gentle chase after a week or so. I immediately received back the most apologetic response (even though it wasn't actually late) and a dispatch confirmation came later that day.

My order arrived today, 12 days after ordering. I am perfectly happy with that since the website said 10-14 days. I was phoned and offered a substitute for an out of stock item. I am very pleased with the service and communication from this company. Will def order from them again.

Chased an order by email after patiently waiting for delivery only to be told it was out of stock. No response to my following two emails, only received a reply once I posted through the website. They may be a family business and it may be a difficult time but customers should feel confident when spending their money that it will be fulfilled. I am still waiting for my refund. Slow delivery would be accepted with communication, but this is starting to feel fraudulent now.

Good selection of fabric not the quickest I delivery I know it’s lock down again, I would buy more but in advance

Take no notice of negative comments. This is a family business run in the worst of times and I’ve always found them to be helpful and obliging, the products excellent and just you try to find that flat postage charge elsewhere! The orders do take more time but then, they’re not A*m*z*o*! Good luck to them and try to be patient!

I ordered fabric 11 days ago. My account said that the order was being processed all the time. The website did state that it could be 10 days before the order was sent. I rang this morning to see when I would receive the order only to be told that 1 of the fabrics was out of stock. Why sell something and receive payment when it is not in stock. I now have to source the fabric somewhere else but so much easier if they had taken it off the site earlier. Not a happy customer.

Looking at some of the reviews posted here I can't believe they are talking about the same company. Either that or they are maliciously posting terrible reviews. I phoned my order through as, due to a fault at my end, I wasn't able to order on line The lady I spoke to was really pleasant and helpful. The order arrived a week later - good going as I'm sure they must be short staffed during the current crisis. I have nothing but praise for Empress Mills. I have always found them to be good and their products good value for money.

Having read some of the reviews, I felt compelled to write this. It seems to me that you have to accept that this is a family business and that your goods will sometimes (not always) take longer to arrive. My latest package took 12 days from the point of ordering to reach The Isle of Skye. This included 2 weekends.You can check on the status of the order by clicking on your details and then the dashboard on the site, The goods are always good quality and competitively priced. My recent order would have cost over twice the amount had I shopped in a regular haberdashery/craft shop. So my message is, if you want something quickly, you may want to look elsewhere, but if it’s not urgent and the item is competitively priced, it’s worth the wait.
Recent complainants should also remember that like everyone else, the company will be affected by Covid restrictions in terms of numbers /social distancing in the workplace and possibly the illness itself. Be patient. Be kind!

Ordered well over a week ago. No response to my multiple emails. No order sent. They have happily taken my money though! Won't ever touch this company again.

contacted them via email as no news on order after 7 days. Saw all the bad reviews so a bit concerned. Immediate reply from them and upgraded to First class delivery. Couple of hours later email to say items have been dispatched. Genuinely think they are struggling with staff shortages due to Covid. Give them a break!

Second time shopping at Empress mills. Both times ended in disaster, they don't keep correct stock of items so fabrics are unavailable even when ordered. They do not dispatch on time, I had to contact them multiple times before they sent my order and to organise a refund for the unavailable products. Avoid, unless you have time to chase them up so they do they their job.

Terrible company. Never contacted me to tell me they did not have fabric in stock. They asked if I would consider alternative so they can get order sent, I told them yes. Christine promised order shipped. Still not received. Will not purchase again. FABRIC ONLINE fantastic company therefore will only use them in future!!!

I cannot fault this company and I have shopped with them for many years. Recently I had a small query with an order I had placed. Today I have spoken on the phone with Christine, the owner. My query was dealt with immediately. Also the way I was dealt with was excellent, friendly and extremely helpful. I will continue to shop here without any worries. Thank you very much Christine, it was an absolute pleasure speaking with you today.

Thank you Empress Mill. Excellent service and quality. My fabrics arrived earlier than expected. Thanks for your phone call to me to offer a substitute when one of my orders could not be fulfilled.

They have called me because they haven't had the half of my order, but even the bits they had came only 3 days later, despite the next day delivery. The lady has lied to me blaming the carrier, but the tracking clearly showed they have sent it the day I had to receive it. No delivery costs have been returned.

Like others here, placed an order and waited ... and waited ... and waited.
They don't answer the phone or reply to emails.
Avoid