Empress Mills Omdömen 

Paid for first class mail, and four days later, nothing. Phoned and was advised that products would not be in until another 4-5 days.
Hardly express, and why did they take the money if they could not give the products as promised

The very best fabric/haberdashery shop in the north West if not the country. I won't go anywhere else now. Their own brand of threads are also excellent and have saved me a fortune as I dont buy aurifil any more! The range of fabrics is mind boggling and the staff are so knowledgeable and friendly. I highly recommend paying a visit.

Loved my visit to Empress Mills so much choice of fabrics, knowledgable staff and a it’s good to see a great family business.

Outstanding service from when I made the enquiry some months ago to the moment I completed the job. Sound advice, personal attention from a member of this family owned company and prompt responses to my queries were hugely appreciated. The product - satin downproof ticking - was perfect for the task and of excellent quality. I really did not enjoy the job of sewing a replacement cover for my favourite down-filled duvet, but the end result made it worthwhile. The quality fabric helped - the weave was bang on straight, so tearing it across made for an accurate rectangle - important and so much easier when making something so huge. I never want to recover a duvet again, but if I did, this fine satin downproof ticking would be my go to fabric. All round first class and five stars. Highly recommend.

Lovely fabrics and lovely staff. The range of items available is fantastic.

First time at the shop on their autumn/winter event day.
Would definitely recommend this shop, staff very knowledgeable and very friendly, plenty of stock.
I have previously ordered online contact from the shop to advise my product is out of stock but will keep my order for when more comes in.

Definitely worth a visit - this place has EVERYTHING! Great team - very knowledgeable and friendly.

Empress mill has an excellent family feel to it. Staff and family always make you welcome, and are willing to go above and beyond to make my visit memorable. Lots of new fabrics are always on show and available for purchase. I can also pickup all my habadashery items up, and get lots of help and support to which product, i.e. Waddings, viselenes, would be best for which quilt or project that I am working on. When I find that I have run out of stock and can't get to them, I have ordered online and chosen which type of delivery suited me best at the time and I have never been let down. I have a lovely experience from the minute I enter the mill, thank you all

Ordered a sample over the phone from someone who seemed professional. A week later still not delivered, rang twice and was told it had been despatched and date was given. Ten days later I had notification from bank of payment taken for sample, rang and enquired and was again told it was sent a week previously. A further four days later the sample arrived with a bank receipt dated the date of bank notification, proof that it wasn’t despatched when I was told on the occasions I rang. I don’t appreciate being lied to or taken for an idiot.
The sample was as I’d hoped, so ordered the material required. I paid for second class postage and it arrived when expected.
The material is generally nice quality however it does have a flaw in the middle (fortunately I’ve managed to work around but not the point).
Wish it had been a better and more professional experience.

I was initially disappointed with the lack of communication and slow delivery however having emailed to chase my order I received a reply within ten minutes.

My order was then express posted and I received it the next day as promised. It appears to be excellent quality and value for money.

If at initial order it was communicated that they were awaiting stock then I would've given 5 stars.

I tried to order from this company via their website.
There was an issue on their side and my order didn’t go through.
The following day I received an email stating the aforementioned and if I would like to order to contact them.
Which I duly did that morning (Thurs), on ordering I specifically asked if the order was going out that day.
I was informed it was in stock and if it didn’t go out that day it would definitely go out the following day (Fri).
If they had said it would be longer I would have gone elsewhere.
I paid 2nd class postage, Royal Mail states 2nd class is 3 working days. So, from the telephone conversation, I expected my order to be with me by Monday or Tuesday at the very latest if posted on the Friday.
7 days passed, so I rang to enquire where my order was to be told that it wasn’t sent out until the Tuesday!
What the girl on the phone didn’t / couldn’t seem to grasp was that my order had sat with them for 5 DAYS before being sent out, despite being told it would go out the following day at the latest. The girl on the phone kept blaming 2nd class postage but couldn’t grasp that they had held my order for 5 days and had assured me that my order would be dispatched within 24 hrs.

Very poor and disappointing service, especially after chasing me via email for me to order from them.

My advice is don’t order from them.

Disappointed! Website says they try to dispatch orders between 1-4 days. 7 days later and no communication to say my small order has been dispatched.

I have placed an order 5 days ago and until now no communication or email telling me when it’s going to be dispatched!
Just avoid them!

Absolutely brilliant, having used Empress Mills several times now, I cannot fault them whatsoever. When things are delayed I am notified as such and packing / delivery could not be better. I have bought fabrics, threads, scissors and other items and Jennifer, Jordan and Christine and the rest of the team have been lovely...I especially love the cards left on the package telling me who put the order together as that gives it a nice personal touch that you do not get anywhere else. Yes things get delayed sometimes but that is inevitable when they are dependent on suppliers themselves. Nothing to fault at all, lovely people to deal with and a great team. I shall be ordering again later this month, very happy to do so.

I ordered products, shown as available on the website. It took a week before Empress said they didn’t have the product. I was asked if I was happy to wait (I wasn’t as it was needed by a specific date, and no prospective delivery date was given). However I asked whether other colours were available, gave my order of preference and asked them to send whichever of those was available. I emphasised it was getting increasingly urgent and I needed it within the next week.

2 of my next 5 choices were also out of stock (need a better website!). Then told they couldn’t post until Monday. It was Friday afternoon, a small package, and quite honestly given I’d waited 7 days before even being told my purchase wasn’t available I’d have thought someone could have put it in the post on Saturday. However I really needed it, so accepted that.

I wait another week and the package never arrives. I tried to contact them again by both email and messenger (they never did reply on messenger). Eventually I gave up, ordered at greater price from another supplier, and emailed again asking for my money back.

The refund was processed but at no stage did they apologise for not actually sending the replacement package at all!

Lesson learned - Google reviews shows this as a good company, but clearly those suffering poor service leave feedback on this site! I’m doing both.

Shocking customer service. This is the 2nd order where I have had to chase its whereabouts. One email, one message and 15 days later still no sign of my order.

How do we get hold of these people for a refund!!!!!

Do not use if you need prompt delivery.

If it could be 0 stars I would! Placed order almost a week ago, no delivery confirmation, when I chased i was told it was awaiting processing, what the hell does that mean. I only ordered 2m of fabric, how long does it take to process that.
I've ordered from several companies, including companies outside of the uk, never waited this long, going to order from elsewhere, which I advise anyone to do, and see were this goes.
Update: well it finally arrived, I can only say "it wasn’t worth the wait"
For something they claim, exact words from their website "Complete Light Blocking Protection" up against the window it is partial light blocking at best! Oh well you learn from your mistakes.

Today, I received my fabric sample from Empress Mills and was both surprised and disappointed by its size—it was merely 1 inch wide and 12 inches long. I had anticipated a piece large enough to display the entire pattern repeat, enabling me to properly judge the design and quality before deciding on a purchase.

The tiny sample failed to reveal how the pattern would look when repeated, making it impossible to accurately assess the fabric’s appearance or suitability. With a larger sample, I could have evaluated both the repeated design and the overall quality far more effectively. This experience left me feeling that my money was wasted.

Although I understand there are costs involved in providing samples, I would have preferred to pay more for one that served its intended purpose. Based on this experience, I won’t be ordering from them.

I ordered some wool batting for a quilt which did not arrive so contacted Empress Mills who informed me that Royal Mail had marked it as Delivered.They were very understanding and promptly sent me a second dispatch.A long story short,Royal Mail had lied about delivering the parcel.
All the way through this Jennifer handled this matter in an exemplary manner and so I give them 5 stars

What a shame there isn’t the option for 0 stars!
After waiting 17 days from ordering to arrival - the ironing board fabric arrived like it had been folded by a child - completely crushed up - a right mess. I will now have to try and smooth it out before I can use it and clean it because it is grubby on all the edges.
This is the worst service I have ever had from an online order.
I wonder what excuses they will dream up!