Empress Mills Omdömen 

Hoy he recibido el pedido que realice el dia 13 de enero de 2022. Aunque ha tardado mucho en llegar no ha sido culpa de la empresa, la fecha del envío es del día 20.01.2022. Les reclame el envio y Christine ha sido muy amable, me envió un segundo paquete y contesto muy amablemente a todos los correos de reclamación que les hice. Muchas gracias

I ordered 2 pieces of material and some thread on Friday afternoon and chose the cheapest postage available (2nd class Royal Mail). All items arrived today (the following Wednesday). Very impressed with the service and speed of delivery, and the material looks exactly as described. Very happy.

Order no 000120733
I have purchased from the company for several years and always received excellent personal service. Just received another order here to France (after the new Brexit changes) and again without any problems. I was kept advised of the progress of my order.

When I have a project in mind i only have to email for advice and either Charles or Christine always reply with suggestions for materials, thread and new haberdashery aids. For anyone who does quilting or other fabric crafts they are a one-stop company.

Have ordered from them twice in the last year and it’s safe to say never again. They are so very slow to dispatch (over a week) when their website says 1-3 days, if it’s taking over a week due to COVID make that clear and I wouldn’t have ordered. They blame COVID and have been the whole time, their staff must have all had covid about 8 times in the past year!
My other supplier I use for fabric dispatches same day and gives next day delivery for free, lesson learnt stock with what I know!

Shipment #000098080 for Order #000112824 - 16 DEC 2021
I've ordered paint online and received the above mentioned confirmation. It has been six weeks and the parcel has not arrived yet. I have sent numerous emails, and Ariana eventually answered:

Thu, 20 Jan, 11:12 (5 days ago)


Dear Tania,

I am so so sorry for the delay in replying to you.

Since New Year we have struggled badly with staff absences caused by Covid and Covid isolations - far worse than in the initial stages of the pandemic.

I can see your order has left us on the 16th of December. Unfortunately due to the size and value of the order it has left Airmail and not by courier. If you have tried ringing up you local sorting/post office and haven't located your parcel it is more than likely it went astray with the Christmas post.

We would either try and re-send the order, or issue a refund.

I asked for the parcel to be resend, but have not received any notification that it has been done!!!!! My question thus: who collects the parcel in South Africa at the airport or is it being send to the Post Office directly?? Our local post office say that they cannot assist me without a tracking number. I am truly desperate for answers and the paint!!

AVOID, appalling customer service, very rude. Never received my order and only got a refund after telling them that I was going to take it further. They don't reply to emails or answer the phone.

Website states orders despatched within1-3 days.My order was placed on 18/10/21. I chased it a week later and received a response advising it was being despatched that day. No explanation, no apology. Post Office made first delivery attempt 29/10.

I ordered some fabric from a supplier in Germany at the same time. I have received that and made up the garment already. No prizes for guessing who I will be using in the future.

Very happy with my experience. I purchased a piece of fabric from them. The quality is great and they generously cut a bit more than I had ordered which came in handy. Would recommend.

Have purchased from empress now for couple years , always found to be helpful with communication , delays with orders during lockdown , so ordered before I ran out of what needed. Great prices .

Definitely my favourite supplier , always super helpful and cheerful and with an extensive range, always my first port of call

Excellent customer service. I placed an order for next day delivery and quickly realised I’d forgotten something. Phoned, answered quickly and no problem adding to my order even though it hadn’t been logged on their system yet. All items arrived at 9am the following day. Happy with the price for what I ordered, I wouldn’t normally pay for next day delivery (£11) but I needed my items next day so happy to pay on this occasion. Would highly recommend Empress Mills.

Excellent service. Can’t recommend enough. They couldn’t fulfil my order, so kept it on back order. I decided to alter the order and they were more than happy to oblige. Very helpful, polite, and professional, especially when it required getting in contact with me. Big thank you to them.

Great customer service from a friendly and customer focussed team, massive product range and exceptional quality and value, a big thank you to Emma and Christine, five star service!

Very pleased with the service I received from Empress Mills after an order hadn't arrived and had to be presumed lost in the post. Their postage charge is very reasonable too, and the quality of the fabric I purchased is superb.

A little slow with delivery...... however very friendly and helpful staff and fantastic prices for quality products with a very low flat rate postage charge. Just about to place my 5th order with them.

Poor customer service no communication or updates on order I placed in February and still chasing in May. Will not be using again !

What a great company! I too wonder if the people writing negative reviews are talking about Empress Mills... Having read some negative reviews on Trustpilot I have had nothing but a good experience since I started purchasing from them last year during Lockdown and communication has been great. I am now a convert to online fabric shopping with the choice and good quality fabric available I will continue to be a loyal customer. Thank you

Lovely fabric, cut straight! Good price, prompt delivery. I will be a returning customer

Absolutely disgusting customer service from ‘Christine’. Rudest person I've ever spoke to and extremely defensive. They've lost a loyal customer!

Dreadful - placed an order, no email to acknowledge and no update after waiting 14 days. Sent an email enquiry and by some miracle it was posted last Friday - 6 days ago. They are blaming the post that it has not arrived. No apology, no suggestion of any sort to make this better. I would NOT recommend this company to anyone. Still waiting for my order so have no idea if the quality will be OK. Will never shop with them again. You have been warned.