Empress Mills Omdömen 

I placed a two part order and was contacted two days later to let me know that only one part was immediately available and did I want to cancel the second part or have a refund. I was assured that the second part of my order would be available and shipped to me within three weeks. It was! However there was a flaw in the item which I contacted EM about straight away.I was asked to send a photo if I could - which I did and the following week received a replacement. I cannot fault the service, both postal and telephone. Customer service is second to none as far as I am concerned. Saying that I ALWAYS receive great service from Empress Mills.
Keep up the great service Guys.

Inaccurate stock levels on their website. Placed an order to which I had to chase a week later as heard nothing to be told only part stock available and it would be 10 working days until they receive it! Agreed to send out part order for cushion pads. I then had to chase again a week or so after that as still hadn't heard anything to be told the supplier should now be able to send. They eventually turned up, over filled so much that they don't fit the covers properly, appalling finishing on the cushion pads, like they had rushed to make them and I am now not able to use them as the first batch were completely different and usable. Shocking customer service, shocking quality of goods and will NOT be using this company again! Really bad first experience - there are better companies out there so save your money as you'll most definitely be disappointed.

Ordering from Empress Mills is always a great experience. A huge amount of options and good, competitive pricing. If something I want is a little more expensive with Empress I will still order from them as I know that the service and delivery is top notch. Customer service is friendly, excellent and speedy when needed - I have added to my order when forgotten to add something to my basket and asked questions on the phone quite often!
I cannot recommend Empress Mills highly enough.

I contacted the help line to confirm the fabric I wanted, was in stock. The lady I spoke to, went out of her way to check the stock & quantity I required. She said she would look out for my order, & ship it asap. It arrived today. Excellent service, would highly recommend, can’t fault them.

I get such satisfaction from all my dealings with this wonderful company. Brilliant fabrics and products, caring and helpful staff, prompt service, careful packaging. A total joy! Thank you.

Excellent customer service.... friendly, knowledgable, efficient and professional. Beautiful fabric delivered promptly. What more can you ask for? Thank you, Empress Mills !

This company has evolved into a 100% fantastic and reliable company. I have been making more orders with them than ever before and I have used them for very many years but lately they are better and better

They sell top notch quality and choice, I just bought some beautiful fancy elastic for skirt waistbands and am very happy. Delivery is very prompt now

I have had overlocking thread from them for a very long time, quality is best in uk and an immense variety of colours and quantities. Viseline was my last order and very competitively priced

I have not explored their fabrics yet but will do so soon

Well done empress mills

I ordered a multicolour Madras check cotton and it arrived beautifully packaged. The fabric itself is absolutely stunning and great value for money. Thankyou!

I've ordered twice in the last week, and they've had what I wanted and I've received my orders by the next day. Fantastic service. Will definitely use Empress Mills again and recommend.

I ordered 1 meter of fleece fabric on 05/08, nothing sent so after 8 days i sent email asking if item had been dispatched, NO REPLY. Waited a few more days then rang them, phone rang for ages before being answered, to be told the item is in picking (10 days after order placed). Promised to send 1st class which they did, but on opening item was cut very poorly, and not sure what tape measure they used but mine measured 95cm not 100cm as ordered. Will not use again after this experience. £11.50 is a lot of money for a piece of fleece which is too short.

I have ordered from this company a few times and have never had an issue. On the odd occasion when the product wasn't available I have been contacted and discussed options. I can't recommend Empress Mills enough.

I ordered a bunch of tools from this supplier, and had to contact them as I gave them the wrong email address.
Customer service was polite, prompt and helpful.

I received my order about a week later (delivered to Northern Ireland via the cheapest P&P available), it was complete and well packaged. I'm very happy with my experience, so will definitely be ordering from them again :)

Website states 1-3 days delivery. A week after I placed an order, I chased it up as it hadn’t arrived, only to be told part of the order was unavailable. I requested a replacement only to be told that was also out of stock. Another later order suffered the same fate, and although the matter was eventually resolved by helpful staff, I won’t be using this company again. What is the point of a website with inaccurate stock levels?

I also found the original item much cheaper elsewhere. Lesson learned… shop around!

DON'T BELIEVE THE BAD REVIEWS!!
I have been shopping with Empress Mills for some time now and am always really pleased with the price, range and quality of their products. The speed with which I receive my order is excellent and they package with great care. All of this along with the best customer service I have received in a long time makes this company my favourite online fabric seller. Give them a try, you will not be disappointed.

Very sorry to say my first order of 1 metre of fabric, which was to check out the quality prior to ordering a large quantity of fabric was beyond awful! Definately not the description given by Empress Mills website, a very smelly, poor quaity, dirty metre of supposedly linen tat received! At a cost of £19. I feel totally ripped off

So helpful when I telephoned with a query on an order ....alternative fabric quickly sourced and despatched, and arriving the following day. Good old fashioned customer service. Will definitely be ordering again in the future.

Woefully poor delivery. Ordered fabric for next day delivery, on the 14/12/22 the fabric finally arrived today, 18/12/22.
Its just not good enough. The courier they use has a tracking system which offers no information and they are almost impossible to contact via email or phone.
The lack of information is totally frustrating and leaves the customer helpless.
I did get a refund of £6.50 making the postage charge first class, but 4 days for first class post, way too long, definitely not a first class service.
Empress are good at excuses, sadly not so good at delivering a speedy service.
I would use again, but only if desperate and I won't be expecting the goods to arrive in a timely fashion.
Sadly I cannot recommend.

I received my parcel this morning, exactly 24 hours from ordering. Very pleased with the quality of goods. As usual the lady taking my order yesterday was both helpful and cheerful. I always recommend Empress mills to sewing friends.

Have used Empress Mills several times and have not had any problems with goods arriving. It has always been quick and well packed! Will definitely use them in the future!

I ordered some pom poms for hats on this site they emailed a few days later saying there didn’t have stock of one colour but the team was extremely helpful and swapped it for another colour I wanted anyways great customer service and excellent products I found