Debt Recovery Plus Omdömen 

I had an issue with an already closed case with APOCOA being passed to debt recovery plus. Rachael was extremely understanding and helpful and resolved the situation very promptly and with excellent communication.

Mike was fabulous when handling this. Can't thank him enough

Monica was very pleasant to talk to.
Debt Recovery Plus didn't do anything wrong but also didn't/couldn't help me get it cancelled. They was instructed by a terrible car parking company to collect a fine that was sent to me In error and I have had many stressful months trying to get them to cancel it as I had lots of proof, which I finally managed.

Horrible experience & ableist comments over the phone.

Tyler turner was fabulous and extremely helpful in dealing with my issue.

Tim gave me the details I needed and reassured me that I had time to send him the information he needed.

He also extended the time I was allocated and replied immediately once it had been provided and the case was closed.

Top man!

Tyler was incredibly professional, polite and calming considering the situation. A true credit to your business.

Dealt with my husbands ticket who passed away recently. was very respectful, empathic and sorted it with no problem thank you.

On both occasions I have contacted Debt Recovery Plus regarding an erroneous parking fine they staff were polite and efficient. Unfortunately the parking company did not inform them that the fine had been rescinded but DRP cancelled their charge without delay once they were informed. Only negative was the wait in the queue for a connection to a member of staff.

Very pleasant. Excellent customer service by Karen maddock.

Tyler Turner helped to resolve my issue quickly, 100% recommend

Jade was very understanding over a simple mistake and replied very quickly to confirm that the action had been cancelled.

Emma sorted out my problem swiftly after receiving a £170 fine. She made the process extremely swift and replied fast.

The ease of getting through to an advisor was refreshing. The advisor I spoke with was friendly and polite whilst maintaining a professional air. I have extremely high anxiety and he put me at ease very quickly. All of my queries were dealt with swiftly and I can honestly say he made a difficult call extremely easy and I was extremely satisfied/happy with the customer service provided.

I am absolutely delighted and impressed with the help and service I received with the customer negotiator. In this instance I really feel it necessary to mention the individual in question. Mike was very helpful and accommodating. His telephone manner was really great. I also wish to give a shout out to, to Samantha, his manager, as clearly her type of managing her team is very good. Many thanks to Mike and Samantha

Firstly any ethical company would refuse to work with the complete scam artists that are Premier Parking Ltd,

Secondly, I wrote to them to appeal and asked if the debt would die with me because the injustice of being fined for a ticket i had paid and had tried to inform them of their machine error and then also tried to pay the fine but the payment issues were ridiculous and another level of scam. I was driven to the decision that suicide was the answer. So i explained this to DRP and simply asked if the debt would die with me or they would hound my family too.
they didn't ever reply.
i paid the debt but obviously now cant eat or pay bills and feel there is only one way out.
i have always treated people with kindness these people should be totally ashamed.

There is some sort of racket going on here with APCOA and Debt Recovery Plus. The latter are polite when contacted, although one female employee gave poor advice and suggested rather than resolve the PCN to fight this in Court.
APCOA and Debt Recovery Plus seem one and the same. Debt Recovery Plus claim that APCOA had sent me notifications of a PCN and that I had ignored these, hence outside of the appeals process, and their involvement requesting £140. I asked for copies of these notifications and received no reply.
In effect, fraudulent activity and should be reported to British Parking Association for investigation.

Helpful and clear on what is possible from Juned

A difficult situation quickly understood with no quibble and speedy resolution

Received excellent customer care from Mike Gibson but wait time, way way too long !