Debt Recovery Plus Omdömen 

Brilliant customer service. Prompt, helpful and a quick response. Thank you!

So despite the reason for having to call up not being a great reason (parking sense) the customer service was amazing.

The chap on the phone was empathetic and help me understand my options clearly to make a well informed decision, without having any issue.

Great service and brilliant customer support!

Very polite agent , no judgement. Mike was very helpful and understanding. I was feeling under the weather and he genuinely asked if I was ok to carry on with the call . He even gave me a remedy to help with my cold . Asset to the company

Completely non-judgmental and very transparent. Professional, patient and genuine advice. Would highly recommend and greatly appreciate the service provided by Rachael Ward. Thank you.

I called debt recovery plus this morning after recieving a drop off charge at heathrow airport, i paid the fee while i was just leaving the drop off area paid £8. So i speak so one very arrofant rude young man no patience no empathy what so ever i was gob smocked by his appauling arrogant attutude towards me and my query, all i aakes him is what i should do next as u have paid the drop off charge now a fine. You know what he told go get a lawyer, so i said ti him thia does not make any sense to get a lawyer for £150 as the laywera fees would even be more than the fine, his arrogaby answer was well i am telling you what you should do i cant help you, wow that was my reaponse to this young unsympathetic arrogant lad, get rid of him and get people to work that have sympathy and patience for the elderly, i jusy cannot believe this is the attitude you get when you call for help and advise (i cannot remember his name, i called at about 12pm today 09.10.26 and he kept telling me go seek legal advise, i would never speak to someone like that never in a million years, so now the phone call ended and i still dont know what to do. Young man even if you cannot help there is a way of speaking ti people and try to explain ypur side if things and how it works instead of stressing me out even more. I hope your managers cannpick up this call and deal with you accordingly its quite evident you are in the wrong job.I cannot believe how a camera will pick you up saying drop off not paid for while i have the proof on my bank statement. So now i would like the parking company to take me to court si i can actually proof to the court that this is whata happening and not only to me to many other. I want them to take me to court because i know that i am right i have the proof, thia ia causing me great mental anxiety. Now i am back to square one what do i do now to get help. Wow! Wow! Wow! Speechleas after this.

Thanks for nothing Debt Recovery Plus

Ajit Patel sorted the issue quickly for my Son for an error with a parking charge when his van was stolen.

Received a letter from them obviously. Called the help line, a woman in very aggressive manner explained to me what I may have done wrong, although none of that applied. Basically, felt like I am the lowest sort after speaking to them, all because I did actually paid the ticket but late for 1 hour. Disgusting experience.

Rachel really was understanding and helped me resolve an issue with a debt which I didn’t think was necessary and she managed to sort this for me without hesitation

Thank you

Debt Recovery Plus operates as an aggressive collection mill that relies on automated intimidation rather than basic competence.

I received demands from DRP regarding an alleged parking breach at a hospital site where I was attending legitimate medical care. The hospital confirmed directly that they instructed their parking operator (Gemini Parking Solutions) to cancel the charges. Both the hospital and Gemini were informed. Despite the underlying notices being disputed and marked for cancellation by the landowner, DRP continues to issue escalating demands, arbitrary fee markups, and automated threats of legal action.

Contacting them to provide context and facts is completely futile. They operate on scripted harassment designed to frighten patients into paying unevidenced sums, completely ignoring that the debt they are attempting to pursue should not exist. They demonstrate zero due diligence, refuse to verify the validity of the instructions they receive from operators, and act solely as a pressure tactic.

Chasing individuals who are dealing with health issues over an administratively flawed hospital parking charge is predatory. DRP has no legal powers of entry, cannot dispatch bailiffs without a court judgment, and should not be treated as anything more than an aggressive mailout operation. Refuse to be intimidated by their templated letters, keep records of all communications, and challenge the operator directly.

I had a great experience dealing with my parking ticket issue. He was very helpful responded quickly and made everything easier. Thank you so much for your support

Calm, friendly efficient advisor. Issue quickly and fairly resolved

Patrick was amazing. Very cheerful kind man. Sorted my issue out no problem… whatever worked best for me. 5 star service! Thank you!

Leon was 100% spot on. Polite and listened to what I had to say (even though it was a confusing situation). He was fast to take action and got my issue resolved.

Back in July, I received a parking penalty after visiting Paratha Box in Slough. The key failure was that the parking system did not record my vehicle registration, despite the person with me clearly remembering that I entered it. I was therefore treated as though I had not complied with the parking terms, even though I was a genuine customer.
UK-CPM Ltd initially demanded £60. I tried to resolve the matter directly by visiting the restaurant, particularly because a colleague had experienced the same problem and had the charge cancelled by the supervisor. The supervisor was unavailable, so a staff member advised me to appeal online and provide my receipt, which I did.
A few days later, UK-CPM offered to reduce the charge to £20 as a “one-off payment” because I had stayed for 85 minutes. However, the appeal link repeatedly rejected my PCN number, preventing me from submitting a proper appeal. No effective contact email address was provided, only “noreply” addresses. I nevertheless tried to contact UK-CPM to explain that I had proof of being a legitimate customer and questioned why I should pay anything.
The matter then escalated unnecessarily. Weeks later, Debt Recovery Plus demanded £170. When I called, the agent was dismissive, refused to properly consider my explanation, pressured me to pay immediately, and claimed I would lose in court because they had “never lost a case.” I offered to pay the £20 previously suggested, but this was refused. This conduct caused significant stress and made me feel that I was being pressured into paying rather than given a fair opportunity to resolve the dispute.
I returned to the restaurant and eventually spoke to the supervisor by telephone. He appeared understanding, reassured me not to worry, and asked me to leave the paperwork with him. Despite waiting seven weeks, I received no follow-up. UK-CPM also failed to provide meaningful assistance. When I eventually found a valid email address and resent my evidence, I was told that the matter was out of their hands and that I had to deal with Debt Recovery Plus.
Further letters demanded £170 and threatened court action. During this period, I temporarily lost access to my email history because of a syncing problem and believed I no longer had the evidence needed to support my case. Under considerable pressure and feeling that I had no realistic alternative, I paid the £170. After regaining access to my emails, I discovered that I did have the evidence, but by then the payment had already been made.
The key failures were the parking system’s failure to record my registration, the broken appeal process, the lack of a functioning communication channel, the failure to investigate my receipt and customer status, the restaurant’s failure to follow up, and the aggressive escalation to debt recovery. These failures caused me financial loss of £170, even though the matter had previously been offered for £20, as well as considerable anxiety, frustration, and pressure. I also lost confidence in the businesses involved and no longer feel comfortable returning to Paratha Box.
I am requesting a full refund of the £170 paid, or at minimum reimbursement of the difference between that amount and the £20 previously offered. I also ask that the parking and appeals process be reviewed so that genuine customers can submit evidence through a working contact channel and disputes are resolved fairly before charges are escalated to debt recovery.
As a result of this experience, I will not be returning to Paratha Box, and neither will my colleagues who have experienced similar problems. The process appeared to prioritise collecting penalties over treating genuine customers fairly.

Not one star. Made a number plate mistake paid for ticket. No 1st warning just another for £170 fine. This seems to happen frequently. An awful company motivated by greed. How do they get away with it

Mike was so helpful and understanding, I'm going through some financial issues and Mike was super kind and nonjudgmental. It was much appreciated.x.

Leon Beckford helped me and went above and beyond to help me find tracking numbers etc for unpaid manchester airport stuff that had got lost. Very helpful

Clear and very helpful

Spoke to Monica - very helpful and calm. I explained the situation and she went ahead and cancelled the debt recovery after checking up on her system regarding an appeal of mine. Fast efficient and calm. Great customer service :)

I received a PCN in the post and paid it on that day. I took screenshots of the payment and of my bank statement as proof. Despite this, the debt was sold to Debt Recovery Plus who are hounding me to pay a hefty fine, and I cannot get in contact with them to resolve. I have tried to call multiple times but it just rings and rings. I have logged a case on their website (no email address available),which they have ignored. Waiting for them to now start knocking on my door and putting a black mark against my name.