So despite the reason for having to call up not being a great reason (parking sense) the customer service was amazing. The chap on the phone was empathetic and help me understand my options clear... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received a letter from them obviously. Called the help line, a woman in very aggressive manner explained to me what I may have done wrong, although none of that applied. Basically, felt like I am the... Se mer
I spoke to Karen Maddock l must say her professionalism was brilliant and l didn’t think l was actually on the phone with a debt recovery officer. She took her time to understand why l called she reas... Se mer
Spoke to Karen Maddock via phone with regards to a recovery debt, which my vehicle had been cloned. She advised me what to do and immediately sent over her email. Quick response and immediately dealt... Se mer
Företagsinformation
Skrivet av företaget
Debt Recovery Plus is a leading provider of debt resolution services to the private parking sector, delivering exceptional service and excellent results for all our clients. We provide end-to-end solution spanning the full debt life-cycle: from pre-debt appeals through to debt resolution, including legal and litigation. We are proud members of the British Parking Association (BPA) and the International Parking Community (IPC).
Kontaktuppgifter
Storbritannien
- www.debtrecoveryplus.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 29 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Parking Scam
They work together with Local Parking Management Ltd, or maybe its one of their shell companies, anyway, they have a scam whereby they issue Parking tickets to people who have a right to the spaces in question. When I called DRP the told me to call LPM but to no surprise you just get through to DRP. A lawsuit sounds about right ✅️
Good communication
Ajay managed my case for me and was very helpful and communicated very well. He raised my issue with the parking company directly and eventually the charge was cancelled.
Kind, Patient & Helpful team
Karen Maddock was super helpful. Very patient and calm.
Thank you
Mike was professional and helpful andcl…
Mike was professional and helpful andcl quick
Quick and easy phone call
Quick and easy phone call. Sorted everything with in 5 minutes.
Mike was really helpful
Mike was really helpful and kind during a very stressful call. He was patient with me while I was upset. Offering support and guidance which makes the whole experience pleasant. Great customer service! Not many people can offer that!
Spoke to Karen Maddock via phone with…
Spoke to Karen Maddock via phone with regards to a recovery debt, which my vehicle had been cloned. She advised me what to do and immediately sent over her email. Quick response and immediately dealt with my queries. Excellent service thank you
I spoke to Karen Maddock l must say the…
I spoke to Karen Maddock l must say her professionalism was brilliant and l didn’t think l was actually on the phone with a debt recovery officer. She took her time to understand why l called she reassured me that she can try and fix the issue straight away which she did. She realised l was anxious about everything but her calmness and to hear her say don’t worry all is sorted the case is closed now was absolutely brilliant made my day. Thank you Karen.
Thanks to Patrick my situation was…
Thanks to Patrick my situation was resolved how it should have been and effectively. I had a bad phone call with a previous colleague called marmadoush and I was not happy with how I was treated.. Patrick more than made up for marmadoush' errors
Good
Good, sympathetic, tried to accommodate my needs as best he could
Karen Maddock - Very professional and competent
Hi,
Karen Maddock was on the phone with me and was very professional and helpful. She provided me with all the information I needed and guided me through the payment process without any problems. Very good experience.
Thank you, Karen. I really appreciate your help and support.
Kind regards,
Sorin Pocolin
07852251143
I was expecting a bad experience. I got the opposite.
I was hitting a wall trying to challenge a parking ticket.
I decided to call the debt recovery company just to prevent further action while I attempted to sort the issue.
My call was answered immediately. Patrick was measured,professional and understanding. He made my day by being able to get to the root cause of the problem.
Thank you.
Helpful
very easy to sort the person I spoke to was very helpful
Salma was excellent
Salma was excellent. Dealt with my problem efficiently and resolved it quickly.
I had the grounds to contest my fine…
I had the grounds to contest my fine but the proof was still yet to arrive. They put the debt on hold, then after a month I called up, showed proof and they removed it.
All easy and friendly, my only reason for 4 stars is it isnt clear how to contest, but you just haver to call up
Leon Beckford gave an excellent…
Leon Beckford gave an excellent service. He was extremely helpful and kind. Especially as the situation was not pleasant, as I genuinely thought I had paid the fine on receipt of the outcome of my appeal on 29th of July.
Initial contact by phone
Initial contact by phone, up to an hour, not good I hung up!
Third try called early, spoke to Rachel who was patient, kind and she listened.
A two way conversation both respectful.
A difficult situation but the outcome was good for the both of us.
Really appreciated Rachel.
No evidence of offence given
Tried to contact this company several times, have copies of emails sent to them but no reply, I received NO parking fine with time of the alleged overstay and no ANPR photographic evidence, instead I have received a second notice saying I haven’t paid the fine. I emailed the company after this but no response, now I have received a third notice, once again I have emailed the company and no response. I have requested the time of the alleged offence and photographic evidence which I have yet to receive. Poor company preying on others. Guess I’ll see you in court.
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