Debt Recovery Plus Omdömen 

Mike was very helpful and resolved the matter. Very efficient.

I had a problem with my outstanding PCN. I had no hope for resolving the issue but I spoke to Karen Maddock and she was amazing!
Thank you very much Karen for your kind support, very much appreciate it!

Absolute scam artists. APCOA UK and their debt recovery company are operating like legalised thieves. They issued an unfair ticket, and while my official appeal was legally "on hold," they ignored the rules and sent an aggressive debt collection agency to harass and intimidate me. They force people to pay through psychological bullying and threatening letters. Total extortion and zero business ethics. Do not trust them!

Very polite, was able to agree on pragmatic solution and done in respectful manner

Can honestly say, Mike has been an absolute star to deal with. Really helpful and someone who actually took a bit of time to support me with something that is causing me a lot of stress

hello - I was quite stressed receiving a fine/penalty letter BUT having communicated with Graeme N and outlined what my concerns were.. he listened and explained what I was to do and forward any relevant information to him. I felt I was in professional and caring hands, and the situation was resolved smoothly.. THANK YOU GRAEME - YOU ARE A STAR :)

Rachel Ward was understanding of my situation and great with me. Quick response and solved a stressful situation. Thanks enormously.

Leon was very polite, knowledgeable and professional a real breath of fresh air when it comes to true customer care
I’d suggest he’s an ambassador for your organisation and deserves some personal recognition for his outstanding service

The man I spoke to was leaon,he was fantastic he set me a plan up and was very helpful and understanding, you could speak to him ,he was just fantastic and made everything easy !

I was wrongly given 2 pcn charge notices. Jake at D R P. Was so helpful and I really appreciate his time to get those pcns deleted. So thanks Jake noakes thanks so much. It’s not all bad some people are really helpful.

only sent a text as an initial warning instead of a letter. It looked like a scam so I ignored this, then they sent a letter when they put the charge up.
not helpful.

Awful experience. Wouldn't even consider any of my emails and timeline of trying to appeal/dispute the fine.
Never received the first fine letter.
And I was told that I can't actually appeal/dispute with them despite there being an option on the contact form for appeal/dispute.
Didn't reply to my second email asking for reconsideration or my third email asking for a call.

I understand it's a business but it's just disgusting behaviour and then when I call I'm told, just wait to be taken to court then.

Horrific! Along with APCOA who use them!

I’ve just had an extremely frustrating phone conversation with someone at DRP. I asked a straightforward question — whether they could place the case on hold while an appeal is reviewed. Instead of giving a simple yes or no, I was met with a long, rapid stream of scripted talking points. I couldn’t get a word in, and only after repeatedly raising my voice to interrupt was I finally able to speak. The whole exchange felt more like an ambush than a conversation.

Excellent customer service from Mike, my issue was solved in less than 10 minutes. Thankyou Mike.

Mike was excellent, once it was established that the parking attendant had written the wrong registration number on the form he cancelled the debt and confirmed it in writing.

Communication is good you get through quickly with professional staff.
It’s never easy dealing with fines and the issue I had was with the parking fine company, who did not respond by phone or to letters. It’s been sorted now but the only direct communication I’ve had was with the debt company. So thank you!!

I wouldnt rate it 1 star but have NO choice but to rate something! I have received a text message and NO letter, the customer sevice rep was rude and not helpful at all spouting data protection but what protects us from legitimate charges? This guy even hung up on me so no nearer to a resolution or understanding where this apparent charge has genrated from.
Absolutely shocking.

The Customer Service team is really friendly and understanding. They genuinely try to help based on your individual situation.

Received a debt recovery notice (the first I’ve ever received) for a parking charge that I never received the original PCN for.

When I asked for proof of when the PCN was delivered, I was told none could be provided because it was sent by second-class post. As a result, the very first correspondence I received was a debt recovery demand threatening legal action and seeking £165.

My issue isn’t that I forgot to pay for the parking—I accept that. My issue is that I was never given the opportunity to pay the original charge because I never received the initial notice. The only “help” offered was a payment plan for the inflated amount, rather than any attempt to resolve the situation fairly. To make matters worse, when it became clear the conversation wasn’t leading to a payment, the call was simply ended with a “have a nice day.”

Based on my experience, the focus appears to be on recovering as much money as possible rather than helping customers resolve genuine issues.