We are repeat customers. Right from the day we submitted our orders to the day we received our bikes, Cycle Solutions staff have been AMAZING! Every single one of them are professional, friendly & ver... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Simple to use and more customer friendly than another scheme was proven to be in the past. This was so easy to use and clear, no hidden traps or penalties for using a different retailer to the one run... Se mer
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I personally wouldn't bother ordering direct from their shop if you are in a hurry. Despite stock showing as in stock, it can take some time for delivery. I was ordering through their work scheme... Se mer
Involved with cycle to work scheme, very helpful on the phone guiding through the process. Would use them again. Any questions on your order you can phone them up and you speak to an actual person q... Se mer
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Företagsinformation
Kontaktuppgifter
6 Europa Way, SA5 4AJ, Swansea, Storbritannien
- 0330 100 2480
- info@cyclesolutions.co.uk
- www.cyclesolutions.co.uk
4,6
Utmärkt
5 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really quick turnaround from ordering…
Really quick turnaround from ordering to delivery
6 februari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thanks for your review!
Very fast delivery and very helpful
28 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thank you for your review!
I don’t often leave reviews for…
I don’t often leave reviews for companies but the customer service there is horrendous.
I tried to help them out in every way I could when a parcel was dumped incorrectly outside my house, but instead of a thank you they gave out my personal details to someone random and then blamed me for the mistake.
If that’s the way they treat people who try and help them I wouldn’t trust them with anything.
6 februari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Good afternoon, would you be able to email your order details (info@cyclesolutions.co.uk) so that I can look into this on your behalf please? Many thanks
Svar från Cycle Solutions
Thank you very much for your review!
Excellent customer service
The delivery was very prompt a few days ahead of time. The representatives from the company spoke to myself on a few occasions, to see if there was anything else they could assist me with. Very helpful & pleasant staff
27 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Excellent, thanks for your review!
Excellent Service and quick delivery
Cycle Solutions made the process of ordering a bike through my work's cycle to work scheme a pleasure. The process was simple and easy and the service and delivery was excellent and very quick.
16 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thank you very much for your review!
Nathan was great!
3 februari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Glad we could help, thanks for your review!
Svar från Cycle Solutions
Thanks for your review!
Bikes are really good quality
Bikes are really good quality, great prices, cycle scheme is available with great finance bike comes with warrenty, had one bike with the scheme and had really good customer care.
2 februari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Excellent, thank you very much for your review!
Well communicated
Well communicated. Offered advice on bike size and when delivery would be.
27 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Great, thank you very much for your review!
Extremely quick dispatching of mountain…
Extremely quick dispatching of mountain bike & very good communication throughout.
23 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thank you very much for your review!
Whole process sorted within two days
20 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thanks for your review!
Cycle solutions customer service.
As soon as decided on the bike, I went on to the site, and filled the form, submitted, I did call just to clarify a few things, the customer service was, very helpfull, and they answered all my queries, the turn around was very swift, highly reccomend, for speed and great customer service.
9 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Fantastic, thank you very much for your review!
Very good bikes
Very good bikes , good quality , fast delivery .
3 december 2025
Omdöme utan inbjudan
Svar från Cycle Solutions
Thank you very much for your review!
Electric bike
Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust.
Can not blame,also great communication regarding delivery time.
Thank you very much.
19 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Excellent, thanks very much for your review!
Pedal issues
Hi, I screwed the pedals in tight but when cycling last night the pedal fell off - (non drive side) it looks like the thread has been stripped from the crank (not the pedal itself).
How do I get a replacement crank?
Kind Regards
Bob
28 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Good afternoon, I'm sorry to hear you've had an issue with your bike. Would you be able to email details to our aftersales department (aftersales@cyclesolutions.co.uk) so that we can look into a resolution for you please? Many thanks
Top Service!
It was very quick and CycleSolutions were an efficient and amazing help.
17 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Great, thanks for your review!
great proactive comms
great proactive comms to unblock some small issues, super helpful team.
26 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Glad we could help, thanks for your review!
Quick and easy process
Ordering my bike was very quick and easy. Everything was explained and easy to make the decision
17 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thanks for your review!
Simple and Straightforward
Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. The delivery was delayed by one day which was inconvenient but that was FedEx's fault not theirs.
16 januari 2026
Omdöme utan inbjudan
Svar från Cycle Solutions
Thank you very much for your review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.