Bright & Beautiful Omdömen 

695
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Delamere is fantastic—I honestly can't recommend them enough! Every team member is trustworthy, reliable, and consistent, always cleaning to the highest possible standard. Over the... Se mer

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Betygsatt 5 av 5 stjärnor

Thought a review after a year of using this company would show a genuine experience. This company has improved our lives. I used to feel so guilty when I hadn’t done housework and sometimes hoped peop... Se mer

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Betygsatt 1 av 5 stjärnor

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Se mer

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Betygsatt 5 av 5 stjärnor

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... Se mer

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Företagsinformation

  1. Städtjänst

Skrivet av företaget

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

695 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(695)

60 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Like coming home to a fresh hotel room!

The team are always prompt and are thoughtful when cleaning, leaving everything as they found it. It’s lovely to come home after the team have been, feels like coming home to a fresh hotel room!

18 december 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Alice,

Thank you! We appreciate your review. We are happy to hear you found the service to be prompt, and leaving a fresh hotel finish!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Fantastic Portsmouth team

Jayne and the Portsmouth team are fantastic!
It's great to come home from a long day at work to a sparkling home.
Thank you!

12 december 2024
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Svar från Bright & Beautiful

Hi Clare,

Thank you for sharing your review. This is delightful to hear! We're happy that you believe the Bright & Beautiful team are fantastic.

Thank you,
William

Betygsatt 4 av 5 stjärnor

Things put right

Since this original review I have been contacted and another visit was arranged.
This time an excellent job was done which I am most happy with.
The comment about hourly pay though missed the point. It's important to know that you are paying £90 an hour (or £45 as there were 2 workers). This means you can make a reasonable comparison.

I am writing about the Nottingham service using name prestige cleaning services.
I came home as the cleaners were finishing. One of them held out a phone to me wanting me to complete a feedback form. I asked if I could send it later but she was adamant it had to be done then. The other one was already out the door. I felt under pressure and hadn't had an opportunity to check the work.
I gave 4 stars which felt generous. On proper inspection I think 1 star only.
I have been charged £90 an hour for substandard cleaning!
There were cobwebs still on all the windows. Blinds not cleaned, mirrors not cleaned and doors not cleaned. Not all the cupboard doors had been cleaned.
The settee was not cleaned and clearly had not been moved. Fireplace was dusted but not properly cleaned.
What does the term deep clean mean?
They refused to clean the fridge for which I had paid for. I said I wanted that money back. One of them said she would sort it but hasn't.

28 november 2024
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Svar från Bright & Beautiful

Hi,

Thank you for your review. We're sorry that expectations were not met. We value high quality customer service and want to investigate this for you. Please may you provide us with your contact details that we have requested via Trustpilot.

UPDATE AFTER INVESTIGATION: We do not charge hourly and this would have been mentioned during the quotation. Regarding the quality of clean, we take this very seriously and apologise that expectations were not met. As a result we have taken appropriate action to ensure this doesn't happen again.

Thank you,
William

Betygsatt 3 av 5 stjärnor

Good work

Good work
Carpet, walls and interior of wardrobes were clean.
The surfaces of tall cupboards and wash room cupboards missed unfortunately.

5 december 2024
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Svar från Bright & Beautiful

Hi Chanuka,

Thank you for sharing your review, we appreciate all feedback, both the positive and negative. Please may you provide us with your contact information so we can investigate this for you. You can either email us at marketing@brightandbeautifulhome.com or provide your details through Trustpilot.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Continued Amazing Service

The team at Bright and Beautiful Derby have been fantastic. Our newly build Bespoke Garden Room @SmartspacesGardenRooms have been expertly cleaned and our customer have had a great customer experience. We would highly recommend Becky and the team and will definitely be using their services again.

9 december 2024
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Svar från Bright & Beautiful

Hi Caroline,

Thank you! We really appreciate you taking the time to share your review. We're glad to hear you are happy with Bright & Beautiful and would recommend them!

Thanks,
William

Betygsatt 5 av 5 stjärnor

Thanks to the lovely team who cleaned…

Thanks to the lovely team who cleaned for me today. Appreciate your hard work!

5 december 2024
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Svar från Bright & Beautiful

Hi Mrs Farnan,

Thank you for your review! We really appreciate you sharing your thoughts on the Bright & Beautiful team's hard work.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

The Bright and Beautiful team are truly fantastic

The Bright and Beautiful team are absolutely fantastic. They are friendly, polite, super helpful, super accomodating, and they are fantastic at what they do. They clean your property to the highest standards, and always add little styling touches that make me smile with appreciation.

4 december 2024
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Svar från Bright & Beautiful

Hi Jennifer,

Thank you for sharing your review. We are so proud to hear you call Bright & Beautiful absolutely fantastic, friendly, polite, super helpful, and fantastic at cleaning. Such kind words. Thank you.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Bright and Beautiful Orpington

Bright and Beautiful Orpington - house looks brilliant after every clean. It’s lovely coming home to a sparkling house. Very reliable, easy to work with, would definitely recommend.

28 november 2024
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Svar från Bright & Beautiful

H Jem,

Thank you for sharing your review, we appreciate it. We are delighted to hear you would definitely recommend Bright & Beautiful and that your house looks brilliant and sparkling clean after every visit.

Thanks,
William

Betygsatt 5 av 5 stjärnor

Kay and the Carlisle team

We used the Carlisle team and Kay organised a one off clean for us. Absolutely blown away by the standard. Our home is absolutely immaculate. Extremely happy with the overall experience. Superb company, service and cannot recommend them enough.

19 november 2024
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Svar från Bright & Beautiful

Hi Helen,

We appreciate you taking the time to share your review, thank you. We are so happy to hear that you consider your self absolutely blown away with the high standards of Bright & Beautiful cleaners, leaving your home immaculate. We couldn't be any prouder after reading your kind review on Bright & Beautiful's service and experience.

Many thanks!
William

Betygsatt 5 av 5 stjärnor

Just had my first clean and very…

Just had my first clean and very pleased with the results! Thanks so much

Jessie

15 november 2024
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Svar från Bright & Beautiful

Hi Jessie,

Thank you for your review. We are delighted to hear that you are pleased with Bright & Beautiful's cleaning results!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Amazing Cleaning Company!

Carrie amd team were excellent (Portsmouth Team). They were all courteous and their cleaning skiĺls were superb. I couldn't fault anything. I would definately recommend this company.

13 november 2024
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Svar från Bright & Beautiful

Hi Lesley,

Thank you for your review. We're delighted to hear you call the Bright & Beautiful's team excellent with superb cleaning skills!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Good communication

I have a monthly clean of a busy house. Good communication when needed.

7 november 2024
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Svar från Bright & Beautiful

Hi Miller,

Thank you for your review. We're glad to hear you are happy with the communication.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Intuitive cleaners who go the extra…

Intuitive cleaners who go the extra mile, every time. For Claire and the manchester team, I can't imagine being without them now. When Claire first visited to see how she could help (disabled single mother) she was so kind. Non judgemental and genuine about wanting to develop routine that would support us long term. The cleaning plan has been exceptional and it has changed my life for the better. Gemma, who leads the team in my home, does a above exceptional job, every single time. If anyone is in doubt about getting a cleaner, I can tell you my only regret about using b&b is not getting them sooner.

6 november 2024
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Svar från Bright & Beautiful

Hi Josie,

Thank you for sharing your review. We're delighted to hear you call the Bright & Beautiful's cleaning exceptional and compliment the genuine attention for building a routine which works for you.

Thank you,
William

Betygsatt 5 av 5 stjärnor

I couldn't manage without them

The ladies are very friendly and the house looks beautiful, as soon as I walk in the door there's a lovely clean fresh smell. I appreciate it very very much.

6 november 2024
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Svar från Bright & Beautiful

Hi Pauline,

Thank you for sharing your review. We're delighted to hear you call the Bright & Beautiful team friendly and leaving your house beautiful with a lovely fresh smell.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Starry Service from Stourbridge Branch

I contracted Bright and Beautiful service to keep the house and laundry of my frail and aged mother clean and tidy. They were marvellous!

My contact was with the Stourbridge Manager Lindy who explained their services clearly and arranged for a weekly team to come to my mothers house.

The weekly team was led by Stacey and I have nothing but the highest of praise for her and her colleagues. Not only did they leave the house spick and span making sure that my mothers bed was changed and removing dirty laundry to return it clean and pressed the following week but they also made sure she was comfortable and made her cups of coffee. As she had no mobility at all, this was something she very much appreciated and looked forward to their weekly visits.

As someone who used to run my own cleaning enterprise and have very high standards I can confirm that the Bright and Beautiful team met my exacting requirements.

Good cleaning is something to be valued and not something which everyone is capable of doing. I'm therefore very happy to pay a higher price to know that the staff are skilled, have job security and are paid appropriately.

6 november 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Fiona,

Thank you for taking the time to write your review. We're so happy to hear you are impressed with Bright & Beautiful's attention to detail. That's lovely to hear your mother and the team get on so well.

Thank you,
William

Betygsatt 5 av 5 stjärnor

House deep clean

The Bright and Beautiful ladies came in and did a deep clean which was much needed after having a new bathroom fitted! I was completely blown away by the high standard and attention to detail they provided! I would recommend them to anyone who requires this service!

4 november 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Gayner,

Thank you for sharing your review. We are happy to hear you describe your self as completely blown away y the high standards and attention to detail of Bright & Beautiful cleaners.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

The South Manchester service

We use the (South) Manchester service. The most important thing for us is the model, with cleaners paid as employees with benefits- and not as casual labour- and organised by the company.
It is understandably not cheap but the money is well-spent for the above reasons. Staff are vetted too which is reassuring and the team-leader (Johanna) allocated to us for a long period now is excellent.
The cleaners also do a very good job and there is also flexibility to vary cleaning dates when necessary (e.g. for holidays). The Team model is also excellent as it is much less intrusive (e.g. a team of three needs to be in the house for only one hour whereas a single person would need to be present for a whole morning /afternoon).

4 november 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Betsy,

Thank you for your review. We're proud to hear you compliment our commitment to fairly compensating our employees and your kind words calling describing Bright & Beautiful as excellent.

Thank you.
William

Betygsatt 5 av 5 stjärnor

exceptional cleaning to a high standard

Rebecca and her team in Telford are first class, their attention to detail and service provided really is exceptional. The cleaning work is thorough and meticulous and they treat our properties with the upmost respect.

29 oktober 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Tammy,

Thank you for sharing your review. It's brilliant to hear you praise the exceptional attention to detail of Bright & Beautiful cleaners and call their work first class.

Thank you,
William

Betygsatt 5 av 5 stjärnor

I have nothing but praise for this…

I have nothing but praise for this company- they do an excellent job and staff are always courteous, helpful and friendly. I have had a fair bit of experience of cleaners and they are easily the best I have used.

30 oktober 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Rosemary,

Thank you! Your review is delightful. We're so happy to hear you call Bright & Beautiful excellent with courteous, helpful and friendly staff.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Manchester Bright and Beautiful are the best

Every time we have had the team around to clean the flat (we’re based in Manchester) the work has always been top quality, the staff are always kind and have a smile on their face. They deliver time and time again excellent work. I have healthcare needs and so having this team come in and help without any judgement and deliver quality work is helpful to me and I think they are just wonderful people. If you go with bright & beautiful you won’t regret it.

24 oktober 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Mary,

Thank you for writing your review. We're so happy to hear you call Bright & Beautiful's cleans as excellent and top quality with always kind smiling staff!

Thank you,
William

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