Bright & Beautiful Omdömen 

695
•
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Delamere is fantastic—I honestly can't recommend them enough! Every team member is trustworthy, reliable, and consistent, always cleaning to the highest possible standard. Over the... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Thought a review after a year of using this company would show a genuine experience. This company has improved our lives. I used to feel so guilty when I hadn’t done housework and sometimes hoped peop... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... Se mer

Företaget har svarat

Företagsinformation

  1. Städtjänst

Skrivet av företaget

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

695 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(695)

60 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The standard of cleanliness was…

The standard of cleanliness was excellent. Very competent young ladies.

24 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Gwen,

Thank you for your review. We're delighted to hear you call your Bright & Beautiful clean excellent.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Voni and her team did an amazing job!

We had Voni and her team carry out a deep clean service on our 5 bed house. We're delighted with the outcome, careful, conscientious and so friendly. We'll be retaining Voni on a fortnightly basis. 100% recommend! (Aylesbury / Thame HPxx location).

15 mars 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Richard,

Thank you for your review of Bright & Beautiful. We are grateful to hear that you were delighted with your clean and friendliness of the team.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

A-maze-ing!

Having read previous reviews on Trustpilot, we contacted Samantha and asked if she would be able to carry out a deep clean on our mother’s flat, with not very much notice. She came and quoted and did the clean 2 days later. The flat is absolutely spotless!! They all worked so hard and did an amazing job. We would definitely recommend.

12 mars 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Karen,

Thank you for your review of Bright & Beautiful, we are delighted to hear you are happy with the fast turnaround time and spotless clean! Thanks for the recommendation!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Excellent professional domestic cleaners &…

We have used the team from Bright & Beautiful for about a year now.we are delighted with the service. They are always polite and professional. The team today - Catherine, Sue and Sarah are all excellent. With having a wife with mobility issues - they are a true help. I would recommend Bright & Beautiful to anybody who’s looking for a professional domestic cleaning company.
David / Malvern

12 mars 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi David,

Thank you for your review of Bright & Beautiful. We are happy to hear you are delighted with the service and have stuck with us for close to a year.

Many thanks,
William

Betygsatt 5 av 5 stjärnor

Consumate professionals

Consumate professionals, from initial visit to develop customised quote, through scheduling and first visit, they have been excellent.

First cleaning done today to an exceptional standard. Perfect! Thank you.

11 mars 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Laine,

Thank you for your review of Bright & Beautiful. We are delighted to hear you call your experience excellent from start to finish, with professional and exceptional standards.

Thank you,
William

Betygsatt 5 av 5 stjärnor

5 stars for Manchester clean

Claire and her team were lovely and the apartment was left spotless after the deep clean in Manchester. Thank you!

27 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Alexandra,

Thank you for your review! It is wonderful to hear you call the Bright & Beautiful team lovely and leaving your home spotless!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Bright and Beautiful Braintree

We enjoy a reliable supply of friendly and efficient cleaning ladies for a monthly clean of a 5 🛌 3🚿 1 🛀. Julie’s assessment and Dee’s organisation were considerate of the household and of their staff. Small queries are dealt with easily by phone or email. Good value for money and payment is straightforward.

26 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Geraldine,

Thank you for sharing your review! We're delighted to hear you call Bright & Beautiful reliable, friendly, efficient, and good value for money!

Thank you,
William

Betygsatt 5 av 5 stjärnor

One off clean…

Jayne from Bright and Beautiful Portsmouth who came and gave me a quote for a one off clean whilst I am recovering from surgery was friendly,professional and very helpful.Her team of cleaners Carrie Ann,Sara and Veronika were all lovely,friendly and hard working.They did an excellent job.I would thoroughly recommend them and will definitely use them again when I have further surgery.

25 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Sara,

Thank you for your review of Bright & Beautiful! This is great to hear that you found Bright & Beautiful to have done an excellent job!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

extremely reliable and SPOTLESS cleaning

Bright and Beautiful Orpington came to our rescue within literally 24 hours. Sam and her team are so professional and reliable. Forever thankful for them coming to our small coffee shop and making it SPOTLESS overnight.
It’s such a relief to know that we don’t have to worry about cleaning at the end of the day. Recommend to anyone in the Bromley area!

25 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Ebru,

Thank you for your review. This is great to hear that Bright & Beautiful was able to help you within such a tight timeframe, and deliver a spotless result! We're glad to hear you're happy.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Highly recommend

Great service, very friendly and professional. Wayne has been very accommodating and does a fantastic job ensuring it’s all been clean to high standards. Highly recommend it.

21 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Sara,

Thank you for your kind review. We are proud to hear that you found Dream Doors to provide a great and very professional, yet friendly service, executed to high standards.

Thank you,
William

Betygsatt 2 av 5 stjärnor

Very and last time using.

Engaged Bright and Beautiful Lichfield to carry out a 1 off clean on a property in Lichfield.
The only area that needed any kind of attention was the shower cubicle in the en- suite. To be fair this was cleaned to a acceptable standard.
However, the kitchen wasn't. 1 cupboard missed completely and all tops of cupboards missed despite being agreed these would be done. Dust left on top of door arcitraves/plug and light switches. Cobweb left on LED light fitting.
Very disappointed. Won't use again

19 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi,

Thank you for sharing your review. Providing high quality and thorough cleans is very important to us, we're sorry that these expectations were not met. Please may you provide us with your contact details via Trustpilot so we can investigate this for you.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Excellent service

We've had 'Bright & Beautiful' cleaning our offices in Cheshire for a couple of weeks now and they have been excellent. Nicola, Teresa, & Morgan (and a few more from their team) have worked very hard. They've been friendly and professional, and have done a thorough job of cleaning our work place. I would highly recommend.

21 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Ben,

Thank you for sharing your review. It is great to hear that you found your Bright & Beautiful clean to be excellent, professional, and thorough. Thank you.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Excellent Deep Clean service

Excellent Deep Clean service. Lovely Ladies. Very thorough. The upstairs of my home us gleaming again. Thankyou Emma and Kelly Top Job 👍😁

20 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Hellene,

Thank you for your review. We're delighted to hear that you found your Bright & Beautiful clean excellent and very thorough.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Reliable and very efficient

I have been using Bright and Beautiful Enfield for a few years now and they are the best company I have used. Always turn up and complete a great job. Lovely people, it is a joy to come home after they have worked their magic. Thank you.

12 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Sarah,

Thank you for sharing your review. We're delighted to hear you call Bright & Beautiful the best cleaning company with lovely people who complete a great job.

Thank you,
William

Betygsatt 1 av 5 stjärnor

It just gets worse and now threatened with legal action

So after leaving a review on here I was contacted and asked for my contact detail. I provided these and was informed that my concerns would be investigated. Skip forward a week or so and I get an email thanking me for my patience and for letting the cleaners return to fix the problems. None of which is true. In the meantime we received an email threatening us with court action. I only wish I was able to share the photos on here. Nobody would pay for cleaning of that standard.

We also mentioned on two occasions that the cleaners left before the hour was up. Apparently this can not be possible as the cleaners have signed time sheets. On the first occasion we left the house when the cleaners arrived. (We both work in education and it was non term time). We arrived back 45 minutes later to find one cleaner already sitting in the car!

13 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Nikki,

Thank you for your additional review. Customer service is very important to us, this is why our investigation is ongoing, so we can ensure that everything gets resolved. Cleaning services were completed but payment has not been received, however, we are still investigating this for you form head office.

Thank you,
William

Betygsatt 1 av 5 stjärnor

No customer service

Last year I contacted Bright and Beautiful for a quote. I got a reply with two dates suggested for an initial visit. When I replied I heard nothing else back from the Worsley branch. Skip forward to early 2025 and I received an email offering a free quote for cleaning. I thought I would give them a second chance and got in touch to request this. Once again I was contacted by the Worsley branch offering three possible days in the next week to have an initial visit. When I replied with my availability I again failed to receive a reply.

I won't be contacting this organisation again. If they can't be professional enough to reply to a potential customer then I certainly won't be trusting them to provide a professional service and be in my home. My time was wasted on two occasions and luckily I have found a more reputable local organisation who provided a quote promptly and who obviously take customer service seriously.

12 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Ian,

Thank you for writing your review. We're sorry to hear that you didn't receive a reply. Please may you provide us with your contact information so we can investigate this for you?

Thank you,
William

Betygsatt 5 av 5 stjärnor

5 star cleaning service

Excellent customer service and job done so well and quick. Can I highly recommend.

30 november 2024
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi,

Thank you for your review! We're happy to hear that you found Bright & Beautiful's customer service and quality to be excellent.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

West Midlands Deep Clean

The team that came out were incredibly friendly and kind. I got a one off deep clean and the results were amazing. It felt like a new home after.
They were also very comfortable with my cat occasionally watching them and being curious.
I thoroughly recommend them for your cleaning needs!

6 februari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Rosie,

Thank you for your review. That's wonderful to hear that you found the Bright & Beautiful team incredibly kind and friendly, producing amazing results.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

A wonderful team of people

A wonderful team of people, who always do a great job, and a wonderful business who value their staff and their customers.

1 november 2024
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Emma,

Thank you for your review. We're delighted to hear you call Bright & Beautiful's team wonderful people who always do a great job.

Many thanks,
William

Betygsatt 1 av 5 stjärnor

Unfortunately we won't be continuing…

Unfortunately we will not be continuing our monthly cleaning with Bright and Beautiful due to huge price increases and standards slipping considerably over the last year. In the past we have had the same cleaning team for each clean but this is now not the case and it really shows in the quality of the service we recieve. Many areas are missed on a regular basis and far less time is spent at our property than we pay for. Communication is poor and our regular clean day has been moved with 1 days notice. After asking for the time of the clean to be communicated in advance several times over the years this never happens. A disappointing service from a company I used to rate so highly.

10 januari 2025
Omdöme utan inbjudan
Logotyp för Bright & Beautiful

Svar från Bright & Beautiful

Hi Amy,

Thank you for taking the time to provide us with feedback. We're sorry to hear that you are unhappy with the service. We take customer service very seriously and want to investigate this for you. Please may you contact marketing@brightandbeautifulhome.com with your postcode and phone number so we can look into this for you.

Thank you,
William

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer